HR Diversity & Inclusion, Associate Engagement

Internship

August 4, 2015

Presented by:

Jasmine S. Littlejohn

AgendaIntroduction

Project 1: On-Boarding Project 2: BRG Resource Guide

Project 3: Recognition

Project 4: BRG Lending Library

Special Events & Community Service

Overall Experience Pictures

1

5

6

7

8

4

3

2

INTRODUCTION

Amy

Heather

Kacey

Rachel

Erica

Kelsha

Amy• Director of Diversity and

Inclusion

Heather• HR Manager

Kacey

Rachel

Erica

Kelsha

• Campus Relations Analyst

• HR Program Coordinator

• Associate Engagement Manager

• HR Coordinator

The Pieces of My Pie

ME

People tend to only think about race, ethnicity, gender and age when hearing the term, “diversity.”

What is Diversity?

Why is Diversity & Inclusion important in the Workplace?

My Projects

Recognition Project

On-boarding Project

BRG Resource Guide

BRG Lending Library

ON-BOARDING Project 1:

Why is On-boarding Important?

• Increases employee engagement

• Integrates new hires into the corporate culture

• Improves current employee morale

• Prevents future spending on re-recruiting and re-training

• Reduces new hire turnover

Project: Creating a modern. Southern. Style. Onboarding experience

What does this mean?We want to create a positive onboarding

experience for our new hires, internal transfers, and for the hiring managers.

Objectives• Bring awareness of what the process includes to Talent

Acquisition

• Streamline the initial set-up

• Build hiring manager and admin knowledge of the process

• Provide an Onboarding Plan template to all Hiring Managers

• Modernize and add a southern hospitality flair to the

overall experience

The Journey

Redesigned Managers Toolkit

Requested IT to change the Subject lines of Approval

Emails to state “ACTION

REQUIRED”

Met with Shawn to discuss

Usergovernance

Created 2 Surveys:

New Hire’s Survey: On-

boardingManager’s of

New Hire’s Survey: On-boarding

Held Meetings with:

Kelsha & Tonya (HRC)

Jane & Kay (Admn.)

Shawn & Mario (IT)

Vicki & Alyson (LDSA)

Owen Williams (Director of T.A.)

Research/Benchmark-ing

Researched articles on CEB and other various websites

Benchmarked other companies such as:

Ritz Carlton, Southwest Airlines, &

Texas Roadhouse

My Findings• No one person owns the entire process

• Approval emails are being overlooked

• Lack of Communication between HR & IT, and LDSAs & IT

• All lack visibility of IT’s 10-day window

• Opportunity for training on Usergovernance

How have I delivered?• Worked with IT to:

• Redesign the Subject line of all approval emails • Asked IT to copy On-boarding Owner and HRBP’s on approval emails

• Produced a toolkit for hiring managers and admins, plus talking points for Talent Acquisition • Used to create clarity around the process• Streamline the tactical on-boarding of the new hire• Provide Modern. Southern. Style. Experience

• Created a process map

• Created a New Hire Playbook

Manager’s Toolkit: Onboarding

Candidate accepts offer Recruiter Notifies Manager, Admin & HR

Team

HR runs background check

HR hires associate in PeopleSoft/submit

Usergovernance

LDSA submits equipment request

Manager approves equipment via

email Equipment built and delivered to associate desk

Admin & Manager work through On-boarding

Checklist

Includess • Laptop/desktop

• Phone• Software

On-Boarding Process Map

Recommendations • Welcome gift sent to new hire’s residence

• Orientation Culture Video

• Handwritten note on Day 1

• “Belk Experience”

• On-Boarding Owner

BRG RESOURCE GUIDE Project 2:

Section 1: Introduction

Section 2: Starting a BRG

Section 3: The Work of Four Great BRGs

Section 4: Addendum

Section 1: Introduction

1. Purpose of the guide 2. Mission Statements 3. About Diversity &

Inclusion

4. How BRGs promote Diversity & Inclusion

Section 2: Starting a BRG

1. So You Want To Start A BRG?

2. So Your BRG Has Been Approved, Now What?

3. Time to Go to Work

4. So How Are We Doing?

5. Review Commitment

Section 3: The Work of Four Great BRGs

1. Business Cases

2. By-laws

3. Last Annual Reports

Section 4: Addendum

1. Leadership Competencies Matrix

2. BRG Roles & Responsibilities

3. Project Timeline

4. Expense Report

5. Concur Instructions

6. Belk Weekly Submission Guidelines

AND MANY MORE…

RECOGNITIONProject 3:

The Power of Thanks

Example:

Give employees meaningful work

71% of Millennials reported meaningful work was among the 3 most important factors defining career success. (pg. 31)

Maslow’s Hierarchy of Needs

In the Workplace

BRG LENDING LIBRARYProject 4:

BRG Library Inventory

SPECIAL EVENTS & COMMUNITY SERVICE

• Classroom Central • Snow Cone Event• Intern Volunteer Event

• LaNoticia

• LatinaCon Women’s Conference• 2015 Excelente Awards Meet the

Winners Reception

• Charlotte Chamber • YoPros D&I Luncheon • Power of Women Luncheon

• Engagement Minute• Northlake Mall- Charlotte, NC• Galleria Mall- Rock Hill, SC

• BRG • New Hire Coffee Chat• Day in the Life• Alpha Phi Alpha Convention• Coaching ALL Your Marbles

• Intern Outings• Belk Fulfillment Center Trip• Monroe Store Trip• Networking at Mellow

Mushroom • Knights Game• Intern Graduation

SPECIAL EVENTS & COMMUNITY SERVICE

You did a great job Kelly!

OVERALL EXPERIENCE

Internship Experience

I’ve learned so much since I’ve been here!

• Multitasking & Prioritization • The importance of D&I and AE• Better On-boarding Practices• How to create a guide• Why recognition is important in the workplace• How to communicate professionally via email • How to dress professionally• How to handle stress

Most importantly…I learned a lot about myself!

PICTURES!My Belk Experience

Thank you to everyone who took part in making this one of the best summers I’ve ever had!

Katie Krantz

Rachel Wakefield

The EndAmy Williams

Heather Harris

Kacey Thompson

Erica Varney

Kelsha Benders

Susan Davis

Kelly Fladger

Leslie Riggs

Holly Berry