final bath and kitchen 3

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F I N A L P R O J E C T D U N H I L L K I T C H E N & B A T H R E M O D E L I D 2 2 0 ˘ R E S I D E N T I A L D E S I G N K I T C H E N & B A T H J E N N I F E R E S P E L A N D A U G U S T 1 9 , 2 0 0 8

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Page 1: final bath and kitchen 3

FINAL PROJECT

DUNHILL KITCHEN & BATH REMODEL

ID 220 ˘ RESIDENTIAL DESIGN KITCHEN & BATH

JENNIFER ESPELANDAUGUST 19, 2008

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TABLE OF CONTENTS

PROBLEM STATEMENTSCOPE OF PROJECTKITCHEN DESIGN SOLUTION

Layout OptionsPresentation BoardsShop Drawings Elevations

BATH DESIGN SOLUTIONLayout OptionsPresentation BoardsShop DrawingsElevations

ELEMENTS OF STYLE PRESENTATIONDESIGN ELEMENTS COMPARISONWHAT DESIGNERS SHOULD AVOIDDESIGNER BEST PRACTICES

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PROBLEM STATEMENTThe Dunhill’s are a growing family and are remodeling their 1950’s home. They will be adding on and connecting the main house to the existing garage. They want a home that is efficient, roomy, and inviting. They have hired JE Designs to complete the kitchen and storage/half bath area of the home.

SCOPE OF PROJECT

KITCHEN•Larger, more workable space•Dining and seating for 12•Family room between the kitchen and the sun room•Center island

BATH/STORAGE AREA•Easy access from the patio area and family room•Extra space for children’s facilities•Well-lit space•Storage and possible laundry area

Color scheme is to match or compliment the rest of the home with splashes of bold color throughout. They have mentioned that they tend to gravitate toward contemporary design.

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CONTEMPORARY: This give the Dunhill's the contemporary look that they suggested. Bright colors will be used to add interest. Deep colors will be incorporated into the granite counter tops and rugs. This is a nice clean look that can be updated very easily by changing pulls on the cabinets or painting the walls. They can update the look of their kitchen in the future very economically with this kitchen.

SHAKER: This captures a contemporary look as well as the deep colors in the cabinets and tile work on the walls. The vent hood will work perfect with the layout I chose – it will work well over the island. The hardware on the cabinetry falls in line with the style I was thinking also. The dark faced appliances keep the deep color theme.

ARTS AND CRAFTS: Their1950’s home has a simple bungalow look to it that Arts and Crafts would fit well with. It also be a good selection with the deeply colored stain on the quarter sawn oak cabinetry. This would add a warm and rich feel to the kitchen area and give it a real custom look.

DESIGN STYLES

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To meet all of the client’s requirements, I chose the Double-L layout solution. This provides an efficient work area for multiple cooks and a central hub for entertaining and day to day activities. The layout works perfectly for two and even more to get involved in meal preparation, serving and clean – up. Having a sink on both of the “L” sections will allow for two distinct work stations.

The Double-L shape creates a large island. The island will accommodate at least 6 people and the 45 degree angle makes for easy conversation. A family room is situated conveniently between the kitchen and the sunroom.

The east wall has a workstation that will house a computer. This area will likely become command central for telephone calls and computer work.

Plenty of room remains between the kitchen and the south entry to accommodate sit-down dining for 12 people.

The Dunhill’s mentioned that they like contemporary and I chose to play off of that. Clean lines and neutral tones accented with bold strokes of color will be found throughout. Appliances will be mostly stainless steel and the focal point of the appliances will be the very contemporary hood above the island.

Universal Design Elements: Pulls instead of knobs on the cabinets and doors; Lever faucet controls instead of knobs; Rounded corners on cabinets; Contrasting colors on the countertops compared to the cabinetry; Non-glare finish on the cabinets; Well over a 5’ turning radius in the kitchen work area; Large pull-out base cabinet drawers can accommodate common dishes and glassware for easy accessibility; Lazy-Susan in both L sections for easy access; Task lighting and ambient lighting

Green Elements: Bamboo Flooring; High Efficiency Appliances; Fluorescent lighting; Non-volatile coatings on cabinets; Composite countertops composed of a percentage of reclaimed material; Natural lighting from large windows.

DUHNILL PROJECTDESIGN SOLUTION

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DUNHILL PROJECT DESIGN CONCEPT RECOMMENDEDFLOOR PLAN

The double L layout works perfectly for two and even more to get involved in meal preparation, serving and clean – up.   Having a sink on both of the “L” sections as well as a microwave on one and a cooktop and stove on the other allows for individual work stations.  The L shape creates an island setting that was a request.  The large island will accommodate at least 6 people sitting around it and the 45 degree angle makes for easy conversation.  A family room is situated perfectly between the kitchen and the sunroom as requested by Mr. Dunhill.  Workstation is available on the east wall of the kitchen and will be command central for telephone calls and computer work.  Materials – the Dunhill’s mentioned that they like contemporary and I chose to play off of that.  Clean lines and neutral tones accented with bold strokes of color will be found throughout.  Appliances will be mostly stainless steel and the focal point of the appliances will be the very contemporary hood above the island.

Universal Design Elements•Pulls instead of knobs on the cabinets and doors•Lever faucet controls instead of knobs•Rounded corners on cabinets•Contrasting colors on the countertops compared to the cabinetry•Non‐glare finish on the cabinets•Well over a 5’ turning radius in the kitchen work area•Large pull‐out base cabinet drawers can accommodate common dishes and glassware for easy accessibility•Lazy‐Susan in both L sections for easy access•Task lighting and ambient lighting

Green Elements•Bamboo Flooring•High Efficiency Appliances•Fluorescent lighting•Non‐volatile coatings on cabinets•Composite countertops composed of a percentage of reclaimed material•Natural lighting from large windows 

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DUNHILL PROJECT KITCHENFAMILY ROOM

FURNITUREFINISHES

1

2

3

1. West Wall Kitchen Elevation2. Island Elevation3. East Wall Kitchen Elevation

P1

P3

P2

SS1

B1

C1

F6

F2

F1

F3

F7

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KITCHENFAMILY ROOM

APPLIANCESFIXTURES

DUNHILL PROJECT

N

1

A1

A4

A2

F3

L2

L1

A3

F2

1. KITCHEN PERSPECTIVE

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CONTEMPORARY: Bold and muted colors come together to make an impact. Clean lines make a bright airy feel to this room

COUNTRY: This style has a casual elegance to it. Quality cabinets, cheery paint and smart storage.

SHAKER: Clean lines with a lack of ornamentation on the cabinetry and throughout. This could pass for contemporary.

BATH DESIGN STYLES

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To meet all of the needs of the Dunhill family for the half bath area, I came up with the following solutions.The main laundry and mud room area will be papered in a nice clean white vinyl on the top part of the walls anda darker, stain hiding color three foot above the floor. A ribbon window was placed on the south wall of the halfbath to let natural light into the laundry area. Smart cabinets like the utility closets will provide storage that keepsitems out of site but within easy reach. A work bench in front of the dryer will allow a place for folding and sortingas well as a shelf that will provide a place to hang garments. A clever fold away ironing board will make thelaundry area very versatile.

The half bath will be where I use bold colors that the owners want. Reds and greens and white will make this bath a fun area. Vanity cabinets will provide useful storage for children and adults and the two windows that flank the vanity mirror will keep the space cheery and bright.

The doorway to the patio has a bench to the east, allowing for a place to sit while shoes are being place on the feet or even a quick place to sit something while heading outside. The closet is a good addition for storing coats, jackets and shoes.

I kept the storage area entrance in the garage purposely. Spiders, dust and all sorts of undesirable accumulations tend to happen in store areas like this. So, keeping this space away from the laundry made sense. A window in this space will allow for natural lighting and the ability to air it out from time

UNIVERSAL DESIGN ITEMSAmple clearance in the hallways and in front of the washer and dryer; Pull out trays in the utility cabinets; Pulls instead of knobs on the doors and cabinets; Natural lighting; Non-slip surfaces on the floor

GREEN DESIGN ITEMSHigh-efficiency appliances; Fluorescent light bulbs; Natural lighting

BATH/STORAGE DESIGN SOLUTION

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DUNHILL PROJECT DESIGN CONCEPTHALF BATH / LAUNDRY

RECOMMENDEDFLOOR PLAN

The Laundry / Pantry area will provide a place for small storage and efficient laundry handling.Walls will be covered with a mildew proof and easily cleaned vinyl wallpaper. The paper will have atouch or iridescence that will help reflect light that will be coming in from the window by thedoorway to the patio area as well as light from the bathroom if the door is open. Smart cabinetslike the utility closets will provide storage that keeps items out of site but within easy reach. Awork bench in front of the dryer will allow a place for folding and sorting as well as a shelf that willprovide a place to hang garments. A clever fold away ironing board will make the laundry area veryversatile.

The half bath is conveniently located off of the laundry area and will allow quick access from thepatio. Deep colors on the wall and floor mixed with light cabinets will create a comfortableenvironment. Vanity cabinets will provide useful storage and the two windows that flank thevanity mirror will keep the space cheery and bright.

The doorway to the patio has a bench to the east, allowing for a place to sit while shoes are beingplace on the feet or even a quick place to sit something while heading outside. The closet is a goodaddition for storing coats, jackets and shoes.I kept the storage area entrance in the garage purposely. Spiders, dust and all sorts of undesirableaccumulations tend to happen in store areas like this. So, keeping this space away from thelaundry made sense. A window in this space will allow for natural lighting and the ability to air itout from time to time.

UNIVERSAL DESIGN ITEMSAmple clearance in the hallways and in front of the washer and dryerPull out trays in the utility cabinetsPulls instead of knobs on the doors and cabinetsNatural lightingNon‐slip surfaces on the floor

GREEN DESIGN ITEMS

High‐efficiency appliancesFluorescent bulbsNatural lighting

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DUNHILL PROJECT HALF BATH LAUNDRY AREA

FURNITUREFINISHES

1

1. Laundry Area Elevation North Wall

WP1

P3

WP2

SS2

C2

T1

F10

F14

F1

F11

P4

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HALF BATHLAUNDRY

APPLIANCESFIXTURES

DUNHILL PROJECT1. LAUNDRY ELEVATION2. HALF BATH ELEVATION

F7

F8

F12

F13

F9

A8

A9

F14

1 2

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ITEM MFR PRICE QTY EXT PRICE18" Grab Bar Franklin Brass 21.60$        1 21.60$        24" Grab Bar Franklin Brass 23.00$        2 46.00$        42" Grab Bar Franklin Brass 43.60$        2 87.20$        Faucet ‐ Chrome Vessel  169.00$      1 169.00$      Elongated Toilet Kohler 297.00$      1 297.00$      Luminary Lighted Medicine Cab NuTone 483.00$      1 483.00$      Tub Wall Swanstone 499.00$      1 499.00$      Walk in shower kit Swanstone 2,185.00$  1 2,185.00$  Pedastle Sink Kohler 431.00$      1 431.00$      Vanity 18" hamper Pegasus 438.00$      1 438.00$      Vanity 36" Pegasus 587.00$      1 587.00$      Flooring Marazzi 32.90$        10 329.00$      Bookshelf Baker 2,320.00$  1 2,320.00$  Adjustable hand held shower head Kohler 597.00$      1 597.00$      Towel Warmer Jerdon 152.00$      1 152.00$      Towel Holder Kohler 65.00$        1 65.00$        Toilet Paper Holder Kohler 42.00$        1 42.00$        Plywood 15.00$        4 60.00$        Can Lights For Canopy Halo 14.73$        6 88.38$        

8,897.18$  

ITEM PURCHASE LIST

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KITCHEN AND BATH DESIGN STYLESResidential Design – Kitchen and Bath ID220

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SHAKER KITCHEN

Pointed Legs

Woven Seat

Double Hung Window

Simple Window Cover

Hardwood Floor

Baskets

•Muted Colors Throughout•Very Utilitarian•Nothing Frivolous

Wood CabinetryAnd Shelves

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CONTEMPORARY BATH•Lack Of Color•Horizontal and Vertical Lines•Austere

Stone Flooring

Glass and Metal

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TRADITIONAL KITCHEN•Formal Setting•All White Woodwork

Granite Counter

Chandeliers(Pair)

ElaborateWindowTreatment

CrownMolding

FormalSeating

DetailedTrimmings

Floral MotifGold Gilded Frame

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COUNTRY BATH•Cozy Atmosphere•Warm Colors

FloralWallpaper

Wood Floor

Quilt Pattern Rug

Antique HutchFor Vanity

AntiqueDistressedChair

WhimsicalLamps

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STYLE MATRIX

STYLE FEATURESFEATURES SIMILAR TO OTHER 

STYLES – NAME THOSE STYLES & SIMILARITIES

ORIGINAL HISTORICAL KITCHEN STYLE

FEATURES INHERITED FROM THE HISTORICAL STYLE

GOTHIC

Diamond‐ shaped details, pointed arches, rounded cathedral arch, stone tiles, metal light fixtures

Victorian – elaborate carvings and embellishments, peaks and pointed archesTraditional – elaborate details, wooden structures

Medieval  Dark woods, elaborate details, pointed arches; cast iron 

COTTAGE

Cozy; casual; mixed finishes on cabinetry and furniture; pot racks; beadboard; 

Country – warm, cozy, color schemes like yellow, green and blues

Country Warm colors, informal feel, natural materials

SHAKER

Utilitarian; lack of ornamentation; woods stained w/ natural dyes and oils; simplicity; peg legs on furniture

Contemporary – simple clean lines, unclutteredArts and Crafts – use of natural dyes on furniture

It was its own style as far as I can tell – starting with a religious movement in the mid 1800’s.

Utilitarian; natural materials; simple lines; lack of ornamentation

ARTS AND CRAFTS

Organic; simple; oak woodwork; hand hammered copper hardware; natural hues; emphasis on nature; visibility of hand craft

Shaker – utilitarian; natural dyes and stains; simplicity; Mission – linear lines; oak; clean lines

Shaker Lack of ornamentation; natural materials

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Contemporary – the development of the Contemporary style cam e about around the start of the 20th century. Designers and architects who had grown tired of the Victorian style of adding artificial elaborate embellishments started this movement by using more natural products that were in more simplified forms. There were other movements of this style throughout the 20th century. The addition of man-made materials with very streamlined forms and the lack of coloration during the mid-century became more of the style that we know today.

Traditional – a Traditional kitchen is going to be one that has a formal feel to it. Having pairs of items like lights or serving dishes conveys a sense of balance and symmetry. There may be elaborate crafted details throughout. These all sound as if they have a history rooted in the Victorian era. This style came about around the late 18th and early 19th

centuries.

Country – There are as many variations of this style as there are countries. Many countries add their own signature to it but the main details include plain cabinetry, wooden floors, informal, cozy. This style has taken on many variations over the last several centuries because people used the natural materials that they had locally available to create their home.

Victorian – The beginning of the Industrial Revolution in the late 1700’s and early 1800’s along with the beginning reign of Queen Victoria in 1837 mark the beginnings of this era. No longer did people have to settle for simple box shaped homes. Mass production made creative features and elaborate decorations more affordable and available to a larger group of consumers. Kitchens boasted asymmetrical lines and bold colors to match the exteriors and rooflines of the homes they were in.

Sources:http://houseofantiquehardware.com/site/timeline/tl_victorian.htmlSmart Approach to Kitchen Design – Lovett, 2006; pages 167 – 191

STYLE MATRIXCONTINUED

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COMPARISON CHART APPLIANCES/ COUNTERTOPS/ CABINETS/ FLOORING AND ARCHITECTURAL ELEMENTS

ITEM ADVANTAGES DISADVANTAGES ADVICE TO CLIENT

Freestanding Range May require less space since oven and cook top are all in one place; may be more economical than slide or drop in; controls are to the back of the unit (child safety)‐ does not need to be fastened down to cabinets

Limited ability to adjust height of cooktop; less options for upgrades like built‐in walk, grill, ect. – limited areas to place them; back of the unit (universal design)

If you do not require a custom built‐in look and need basic cooktop and oven this is a good economical way to go; this style gives plenty of options to accommodate budget issues

Slide‐In Range Custom built‐in look, good option for universal design since controls are conveniently in front;  location versatility like the ability to place in an island or peninsula; 

Controls in front could be a safety issue with children;  needs to be fastened down

A good, economical way to obtain a custom built‐in look that can be placed in a number of areas in the kitchen; would work well in a peninsula or an island

Drop‐In Range Minimal space  requirement;  ability to adjust height, custom built‐in look; controls in front of unit; ability to place in island or peninsula

Controls in front could be safety issue for children; needs to be fastened down

A good, economical way to obtain a custom built‐in look that can be placed in a number of areas in the kitchen – especially an island or peninsula.

Electric Cooktop (Coil) No exposed flames; least expensive of electric cooktops;   Cannot be used w/out electricity; limited to flat bottom pans that do not extend more than 2 inches beyond surface 

Good option for a very tight budget; 

Electric Cooktop (ceramic glass)

Heat transfer is efficient; higher wattage; smooth, sleek appearance; scratch and stain resistant; easy cleanup – no place for drips to go.

Cannot be used w/out electricity; Can scratch easily with certain abrasive cleaners, need to use flat bottom – heavy gauge metal pans that do not extend more than one inch beyond the burner

Good option for a contemporary look;  

Electric Cooktop (Induction) Safe – heat is not generated by a flame or coil; easy to clean because surface remains cool; quick response from high to low heat and precise temp control

Cannot be used w/out electricity; only magnetic responsive cookware can be used on it; 

Great option for families with small children and a good alternative to gas range for precise temp control and instant heating and cooling

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ITEM ADVANTAGES DISADVANTAGES ADVICE TO CLIENT

Refrigerator – Top Mounted Freezer

Energy efficient because cold air migrates down to the refrigerator; can have ice maker and water dispenser

Have to bend over to see food in refrigerator Depending on which section the client will be using more this may be the best option

Refrigerator – Bottom Mounted Freezer

Easy access to foods since you do not have to bend over Cannot have exterior ice and water dispenser;  Depending on which section the client will be using more this may be the best option

Refrigerator – side by side Reduced space requirements for door space swing so can fit in tighter areas;  option like exterior dropdown doors are available; ice and water dispensers on exterior are available

Narrow shelves can pose a problem for big items to be stored

This is a good option if a water and ice dispenser is required and space limitations are needing to be met. 

Countertop – Plastic Laminate Inexpensive; easy to install; many options for colors and patterns; resist stains water and abrasion; available in many grades of quality;

Can be chipped or scratched w/ knives relatively easy; scratches; No repair options if these happen; 

To get money’s worth, select highest grade – can stay looking good longer – 10 – 15 years

Countertop – Solid Surface Durable; easily maintained; impervious to water; can repair chips and scratches or even abrasions; custom looks available; last 20 or more years

Expensive; not as many choices for colors or patterns as plastic; 

Great investment for the kitchen because of its durability and life expectancy

Countertop – Composite Materials

Extremely hard and durable; easy to maintain; heat and scratch resistant; can be repaired; plenty of color options

Relatively new; expensive If you want stone but more color options this is a good way to go

Cabinets – Custom Not limited to style or size; look line fine furniture;  Long wait time to get them built; expensive If the money is in the budget and the client wants something special or unique, this is the way to go

Cabinets – Semi‐Custom Less expensive than pure custom; made to measure my a large mfgr; quicker delivery time than custom built; 

Can be expensive A good option if the budget doesn’t allow full blown custom cabinetry

Cabinets – Knock Down Economical; shipped flat and are stock items; can add your own personality to them if you paint them; relatively easy to put together; 

You have to assemble them; may need to paint them; may look like you painted them

Great for the budget minded do‐it‐yourselfers

COMPARISON CHART APPLIANCES/ COUNTERTOPS/ CABINETS/ FLOORING AND ARCHITECTURAL ELEMENTS

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ITEM ADVANTAGES DISADVANTAGES ADVICE TO CLIENT

Flooring – Wood Variety of color, wood types; shapes; many price ranges Can scratch or gouge; needs frequent maintenance to keep up appearance

This will give the client many options for helping create the right mood at the right price for their budget

Flooring – Laminate Can be installed over most sub‐floors; scratch resistant; easy to clean; can last up to 15 years

Cannot be refinished If the client does not want to maintain wood and does not want the look or feel of stone this is a good option

Flooring – Ceramic Tile Stain and moisture resistant; easily maintained; economical; plenty of design and color options; 

Can be slippery, chips; can be cold, noisy; grout gets dirty

This is a good choice for if the client wants stone but cannot afford it

Architecture – U Shaped Very efficient; can have cabinets, counters and appliances on all three walls; easy traffic flow; logical sequence of work stations w/ min. distance between them; deal for 2 cooks

Takes up a lot of space; corners can be a problem because of unusable space; can be dark

If the space is available and the client needs room for two cooks this is a great option

Architecture – L Shaped Lends is design to efficient work triangle; good traffic flow; can be flexible for two cooks;  good design for an island; 

If not properly designed, two cooks can get into each others way

If the client is set on an island, this is a great option to accommodate that

Architecture – Galley Easy to configure an efficient work triangle; works well in a compact area; 

Can create traffic problems; storage can be an issue; 

If the space is small be needs to be very efficient, this is a good choice. 

COMPARISON CHART APPLIANCES/ COUNTERTOPS/ CABINETS/ FLOORING AND ARCHITECTURAL ELEMENTS

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Traffic and workflow: As you walk into and move about a kitchen or bath, it is important to not have sharp cabinet or counter corners to bump into. Another item to remember is not to have doors and drawers open toward traffic. You shouldn’t have more than 9’ between any leg of the WORK TRIANGLE in a kitchen. For heavy TRAFFIC AREAS do not use SLIPPERY FLOORING MATERIALS to avoid falls and spills. Do not use a material on the floor that is not STAIN RESISTANT in a heavy traffic area.

Cabinets and storages: If you received MEASUREMENTS for cabinets from your client, you should not assume that they are correct. It is important that you get your own measurements or make the client sign A WAIVER that you cannot be held accountable if the measurements are not right. Do not select a storage unit that does not allow good VISIBILITY of the product it is storing. Except for identical items they should be stored only one row deep. Do not put the most frequently used items in a kitchen in an inaccessible location. Put the most frequently used items like drinking glasses, utensils, and canned goods at the most convenient height. Heavy objects below and seldom used objects above.

Appliances placement, use and clearance space: If you are aiming to make UNIVERSALLY DESIGNED kitchen you should avoid CONTROLS placed to the back of a stove top. This will make it hard for a wheelchair bound or short statured person to lean or reach over hot burners. Having the controls in front or on top/in front would be a better solution.

WHAT A DESIGNER SHOULD not DO

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Counter surface and landing space: Do not use sub-par materials for the counters because they are the most visible and used surface in a kitchen or bath. A poorly made countertop can reduce the overall APPEAL of the space as well as mar, scratch, burn and stain easily. Do not install counter space over 34” tall for a work area(s) for a person in a wheelchair

Appliances and equipment control: When selecting cabinet HANDLES AND PULLS as well as FAUCET CONTROLS and equipment controls do not select a wide variety of FINISHES. Keep them all consistent like all brass, brushed nickel, chrome, etc. Do not forget MAINTENANCE of the chosen material for any of these elements. Resistance to wear, heat, dirt, grease, ease of cleaning, SOUND CONTROL and pleasantness to sight and touch.

CITING SOURCESNissen, LuAnn. Inside Today's Home. UnitedStates: Ted Bucholz, 1994Lovett, Susan Maney. The Smart Approach to Kitchen Design. New Jersey: Creative Homeowner / A Division of Federal Marketing Corp, 2006.Czar, Carrie. "Week 2 Kitchen Coutertop Color Schemes". University of Pittsburgh Online Division. August 12, 2008 <http://myeclassonline.com/ec/crs/default.learn?CourseID=3021797&Survey=1&47=3947657&ClientNodeID=404513&coursenav=2&bhcp=1>.Czar, Carrie. "Week 3 Designing Kitchen and Baths". University of Pittsburgh Online Division. August 12, 2008 <http://myeclassonline.com/ec/crs/default.learn?CourseID=3021797&Survey=1&47=3947657&ClientNodeID=404513&coursenav=2&bhcp=1>.

WHAT A DESIGNER SHOULD not DO

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BEST PRACTICESFOR A DESIGNER TO USE

A good designer will focus on the user. Who will be using the space ? How will they be using the space?Are they big/small, tall/short, etc. A real good designer will discover what the client likes, not what they think they should like. This takes place by building great report and keeping communication lines open. In the initial stages, it is very important to be a good listener – ask open ended questions and listen carefully as the client answers. Be careful to make sure that things are being processed according to client requirements and not your own perception of what is good for the client.

A design must be well-planned and should not leave any room for errors, because errors are costly in terms of time and money wasted.

Keeping up with the latest technology is important, a designer is required to have the necessary technical skills to formulate an appropriate design plan.

Another good practice to adhere to is to be professional at all times. That basically boils down to doing what you say you are going to do. If you set a meeting for 3:00pm – be there at 3:00pm. If you promise a document of sample – deliver it when you say you will. If you cannot deliver on a promise, let them know ahead of time and not after the fact, and, inform them how you will remedy that situation.