feeding america university (fau) reference guide · 1.0 welcome to feeding america university ......

Feeding America University (FAU)

Reference Guide

Contents

1.0 Welcome to Feeding America University ..........................................................................................1

1.1. Introduction...................................................................................................................................1

1.1.1. How Training is Organized.....................................................................................................1

1.1.2. How to Use This Guide ..........................................................................................................2

2.0 Before You Get Started......................................................................................................................3

2.1. What You Need to Know ...............................................................................................................3

2.1.1. System Requirements............................................................................................................3

2.1.2. Disable the Pop-up Blocker ..................................................................................................4

2.1.3. Website Security Warning.....................................................................................................5

2.1.4. Daily Data Feed......................................................................................................................5

3.0 Getting Started ..................................................................................................................................6

3.1. Introduction...................................................................................................................................6

3.2. Access the FAU Platform ...............................................................................................................6

3.2.1. Launch HungerNet.................................................................................................................6

3.2.2. Unable to Access the System.............................................................................................. 10

3.3. Search for, Request and Launch an Online Course .................................................................... 10

3.3.1. Overview............................................................................................................................. 10

3.3.2. Browse for Training ............................................................................................................ 11

3.3.3. Request and Register for a Course ..................................................................................... 12

3.3.4. Launch a Course from Your Transcript ............................................................................... 15

3.3.4.1. Maximize Course Window and Set the Zoom ............................................................ 16

3.3.4.2. Course Navigation ...................................................................................................... 17

3.3.4.3. Course Status Bar ....................................................................................................... 18

3.3.4.4. Exit from the Course................................................................................................... 18

3.4. Search for and Request an Instructor-Led Training (ILT) Course ............................................... 19

3.4.1. Overview............................................................................................................................. 19

3.4.2. Browse for ILT Courses ....................................................................................................... 19

3.4.2.1. How Fundraising Courses Are Organized ................................................................... 20

3.4.3. Request an ILT Course and Register for a Session.............................................................. 24

3.4.3.1. Request Notification about Future Sessions .............................................................. 25

3.4.3.2. Request ILT Course or Training Event......................................................................... 26

3.4.3.3. Confirm Course is Added to Transcript ...................................................................... 27

3.4.3.4. Select a Session Date and Time .................................................................................. 28

3.5. The Welcome Page..................................................................................................................... 31

3.5.1. Overview............................................................................................................................. 31

3.5.2. My Training......................................................................................................................... 32

3.5.2.1. Launch a Course from My Training............................................................................. 32

3.5.2.2. Select a Session Date and Time from My Training ..................................................... 34

3.5.3. Your Assigned Training ....................................................................................................... 36

3.5.4. View ILT Course Details ...................................................................................................... 37

3.5.5. Access Your Transcript........................................................................................................ 39

3.5.6. View Announcements from FAU ........................................................................................ 40

3.5.7. Search for Training ............................................................................................................. 40

3.5.7.1. Advanced Search by Keyword .................................................................................... 41

3.5.8. Exit from FAU...................................................................................................................... 41

4.0 Manage Your Learning.................................................................................................................... 42

4.1. Introduction................................................................................................................................ 42

4.2. Online Training Courses.............................................................................................................. 42

4.2.1. Overview............................................................................................................................. 42

4.2.2. (Launch and) Complete a Course ....................................................................................... 43

4.2.2.1. A Reminder about Navigation .................................................................................... 45

4.2.2.2. Exercises and Assessments......................................................................................... 45

4.2.2.3. Completing a Course and Exiting................................................................................ 46

4.2.2.4. Confirm Course Status................................................................................................ 47

4.2.2.5. Course Resource Guides............................................................................................. 49

4.2.3. Print a Completion Certificate............................................................................................ 53

4.2.4. Library Tab.......................................................................................................................... 57

4.2.4.1. Access Course Materials............................................................................................. 57

4.3. Instructor-Led Training (ILT) ....................................................................................................... 58

4.3.1. Overview............................................................................................................................. 58

4.3.2. ILT Events Calendar ............................................................................................................ 58

4.3.3. Withdraw from an ILT Session............................................................................................ 63

4.3.3.1. Reschedule an ILT Session .......................................................................................... 65

4.4. Course Evaluations ..................................................................................................................... 65

4.4.1. Overview............................................................................................................................. 65

4.4.2. Completing an Evaluation................................................................................................... 65

4.5. Your Transcript Window............................................................................................................. 69

4.5.1. Overview............................................................................................................................. 69

4.5.2. Access Transcript Window.................................................................................................. 69

4.5.3. Transcript Fields ................................................................................................................. 71

4.5.3.1. Course Type ................................................................................................................ 71

4.5.3.2. Course Due Date......................................................................................................... 72

4.5.3.3. Course Status.............................................................................................................. 72

4.5.3.4. Course Options ........................................................................................................... 74

4.5.4. Training Details and Progress Window............................................................................... 76

4.5.4.1. Archive a Course......................................................................................................... 78

4.5.5. Generate a Printable Transcript ......................................................................................... 80

4.5.6. Generate a Transcript Report............................................................................................. 81

4.5.7. Add External Training ......................................................................................................... 85

5.0 For Local Administrators (Network Members Only) ...................................................................... 88

5.1. What You Need to Know ............................................................................................................ 88

5.2. Introduction................................................................................................................................ 88

5.2.1. Welcome Page for Local Administrators ............................................................................ 89

5.3. Review Your Food Bank’s Employee Roster ............................................................................... 90

5.3.1. Overview............................................................................................................................. 90

5.3.2. View and Print Roster......................................................................................................... 90

5.4. Create “My Teams” for Your Food bank .................................................................................... 94

5.4.1. Overview............................................................................................................................. 94

5.4.2. Understanding “My Team” Organization Structures ......................................................... 94

5.4.2.1. Traditional Structure .................................................................................................. 95

5.4.2.2. Flat Structure .............................................................................................................. 95

5.4.2.3. Traditional Structure with Local Administrator Support ............................................ 96

5.4.3. Add a Manager to an Employee’s Profile ........................................................................... 97

5.4.3.1. Remove a Manager from an Employee’s Profile...................................................... 104

5.5. Assign Training to Your “My Team” ......................................................................................... 109

5.5.1. Overview........................................................................................................................... 109

5.5.2. Select Course(s) to Assign................................................................................................. 109

5.5.3. Assign Training Window ................................................................................................... 111

5.5.3.1. Direct Reports........................................................................................................... 111

5.5.3.2. Indirect Reports ........................................................................................................ 112

5.6. Training Reports for Local Administrators................................................................................ 115

5.6.1. Overview........................................................................................................................... 115

5.6.2. Generate a Report ............................................................................................................ 116

6.0 For Managers................................................................................................................................ 122

6.1. Introduction.............................................................................................................................. 122

6.1.1. Welcome Page for Managers ........................................................................................... 122

6.1.2. “My Team” Organization Structure.................................................................................. 123

6.2. Assign Training to Your “My Team” ......................................................................................... 125

6.2.1. Overview........................................................................................................................... 125

6.2.2. Select Course(s) to Assign................................................................................................. 125

6.2.2.1. Assign Training Window ........................................................................................... 127

6.2.2.2. Direct Reports........................................................................................................... 127

6.2.2.3. Indirect Reports ........................................................................................................ 128

6.3. “Track Employee” Reports for Managers................................................................................. 131

6.3.1. Overview........................................................................................................................... 131

6.3.2. Generate a Report ............................................................................................................ 132

7.0 Whom to Contact ......................................................................................................................... 136

Feeding America | Feeding America University (FAU) Reference Guide v2| Last updated 3/15/2011 1

1.0 Welcome to Feeding America University

1.1. Introduction

Welcome to the Feeding America University (FAU) platform, your training andlearning system with 130+ network-specific courses, including the Certified inFood Resources curriculum and the Campaign Resource Center’s fundraisingcourses. Additionally, FAU now offers 86 FREE and interactive professionaldevelopment courses from an outstanding content provider, Element K, in areassuch as communication, customer service, management leadership, officeproductivity, and project management.

In this guide, we make a distinction between FAU, which includes ourcourseware, and the FAU platform, which is the learning management systemthat allows you to take online courses on demand, register for instructor-ledsessions, manage your training and transcript, access course materials, andperform other learning tasks.

1.1.1. How Training isOrganized

FAU offers a selection of network-specific courses, covering the followingsubjects:

Diversity

Fundraising, available through the Campaign Resource Center (CRC)

HungerNet

Knowledge & Learning Resources

Navision Ceres

Operations

o Disaster Preparedness

o Food Safety

o Food Purchasing

o Product Sourcing (includes Certified in Food Resources (CFR) curriculum)

Programs

o Child Programs

o SNAP Outreach.


In addition, FAU now offers FREE interactive professional development coursesfrom an outstanding vendor, Element K, in the following subjects:

Communication

Customer Service

Finance and Accounting

Management Leadership

Office Productivity and Desktop

Personal Development

Project Management

Sales and Marketing

Team Building.

1.1.2. How to Use ThisGuide

This reference guide provides you with information and instructions on how touse the key features of the Feeding America University platform, including:

Tips before you get started.

Basic steps for getting started, including how to:

o Search for, request and launch online courses

o Search for and request instructor-led training (ILT)

o Use the Welcome page.

What you need to know to manage your training:

o Complete online courses

o Withdraw from/reschedule sessions for instructor-led training (ILT)

o Complete course evaluations

o Use your transcript as a roadmap for your learning activities.

Perform local administrator functions:

o Review an employee roster

o Create a “My Team” organization structure for your food bank

o Assign training to your employees (or allow managers to do this)

o View and run reports for your food bank.

Perform manager functions:

o Assign training to your employees

o View and run training status reports for your employees.

Whom to contact.


2.0 Before You Get Started

2.1. What You Need to Know

2.1.1. SystemRequirements

To use any of the professional development courses on the FAU platform, youwill need to have Java and Shockwave installed on your computer.Please let your IT department know if you need help installing this software.

A list of course subjects displays on the FAU Welcome page (you will learn moreabout this in 3.0 Getting Started). Any professional development courses withinthe subjects circled below require Java and Shockwave.


2.1.2. Disable thePop-up Blocker

When trying to launch a course, you may receive a pop-up blocker warningmessage.

1 From your browser toolbar (such as Windows Internet Explorer), open theTools drop-down list, and select Pop-up Blocker.

2 To disable the pop-up blocker, click Turn Off Pop-up Blocker.

Please let your IT department know if you need help disabling the Pop-UpBlocker.


2.1.3. WebsiteSecurity Warning

When launching your first professional development course, you may receive asecurity warning about verifying the website’s certificate.

Place a checkmark by Always trust content from this publisher and click Yes.

This message will not display again.

2.1.4. Daily Data Feed There is a daily data feed from HungerNet to the FAU platform that contains arecord of each user in HungerNet. Any updates to a user’s record are reflected inthe FAU platform after the daily data feed, which occurs each evening.


3.0 Getting Started

3.1. Introduction

This chapter explains the basic functions you need to know to begin using theFAU platform immediately, including how to:

Access FAU

Search for, request and launch an online training course

Search for and request an instructor-led training course or webinar

Access and utilize learning activities from the Welcome page, such asbrowsing for training, reviewing your assigned training, and launchingtraining courses.

3.2. Access the FAU Platform

3.2.1. LaunchHungerNet

Access the FAU platform directly from HungerNet. The system recognizes yourHungerNet User name and Password.

1 In your Internet browser line, type https://www.hungernet.org and pressEnter.

2 Login using your HungerNet User name and Password, and click the Log-inbutton:


If you… Go to step:

Are accessing the HungerNet for the first time 3

Have previously accessed HungerNet, theHungerNet home page displays

4

3 HungerNet opens to the Modify Interest Areas page. Click Select All andclick OK.

The HungerNet home page displays.

4 From the HungerNet home page, go to the Knowledge & Learning interestarea.


5 From the Knowledge & Learning page, access the FAU platform by clickingthe link for Feeding America University.

The Feeding America University platform launches and opens to the FAUWelcome page.


The FAU Welcome page provides you with access to a variety of learningfunctions that are explained throughout this guide. As you register forcourses and then return to the Welcome page, this page will change basedon your training activities.

The FAU Welcome page for users contains four tabs in the menu bar:

Home, which is your Welcome page

Courses, where you access the:

o Transcript window

o (Instructor-led training) Events Calendar

Library, which contains course materials

About FAU, with supplemental resources and information.

The Welcome page for local administrators and managers has additionaltabs (see 5.0 For Local Administrators (Network Members Only), and 6.0For Managers).


3.2.2. Unable toAccess the System

It is possible for you to have a valid HungerNet ID but not be able to launch theFAU platform on your first attempt. If this should happen, the following errormessage displays:

The error message instructs you to contact the national office service desk [email protected], and let the service desk know that you have avalid HungerNet ID but are unable to log into the FAU platform. The service deskwill correct the error, and you will be able to access the FAU platform after thedaily data feed updates your record in the system.

3.3. Search for, Request and Launch an Online Course

3.3.1. Overview Follow the steps in this section to learn how to:

Search for an online course by browsing through training subjects

Request and register for the course

Launch a course from your transcript

Exit from a course.

mailto:[email protected]


3.3.2. Browse forTraining

Search for online training courses by subject by using Browse for Training.

1 On the Welcome page, under the Browse for Training heading, select thedesired training subject by clicking it.

Some subjects are organized hierarchically, in one or more levels.

If a list of… Then:

Subjects displays Select the desired subject by clicking it.

Subjects withdisplays

Expand the subject list by clicking , and selectthe desired subject by clicking it.


The Search window displays with a list of courses available for this subject.

3.3.3. Request andRegister for a Course

From the Search window, you can view course descriptions, select a course nameto review course details, and request and register for a course.

FAU courses vary in appearance and design. Many of the examples in this guideutilize the Certified in Food Resources (CFR) courses. As you follow the steps torequest and register for an online course for the first time, select a Level 1 coursefrom the Certified in Food Resources (CFR) subject area.


2 On the Search window, select a course by clicking it.

The Request window displays the course details, including whetherhomework is required and whether a Resource Guide exists (for CFR coursesonly).


3 Request and register for the course by clicking the Request button.

Your transcript displays with the course you have just requested.

4 Review your transcript to confirm that the course you requested isdisplayed. Notice the Status is Registered.


3.3.4. Launch a Coursefrom Your Transcript

Launch online courses directly from your transcript.

5 From your transcript, launch the desired course by clicking Launch (underOptions).

The course launches.


3.3.4.1. MaximizeCourse Window and Setthe Zoom

6 To fully view the course:

a. Maximize the display on your browser’s toolbar by clicking theicon.

b. Ensure your Zoom is set to at least 100%.


3.3.4.2. CourseNavigation

FAU online courses vary in design due to the variety of our sources andvendors. Therefore, how you navigate through the courses varies as well.

Many courses automatically advance until you need to take a specific action(such as completing an exercise). Other courses require you to advance byclicking the Next button, or go to a previous slide by clicking the Backbutton.

Example of automatic-advance navigation

Example of self-advance navigation


3.3.4.3. Course StatusBar

Notice the status bar on the left side of the course, which displays yourprogress through the course.

Most FAU courses bookmark your progress, so you can exit from the courseat any time and return to the same section later.

3.3.4.4. Exit from theCourse

7 When you have finished with a course and completed all exercises andassessments, exit from the course by clicking Exit.

Confirm that you want to exit from the course by clicking thebutton.


The Transcript window displays.

8 Return to the Welcome page by clicking Home on the menu bar.

3.4. Search for and Request an Instructor-Led Training (ILT) Course

3.4.1. Overview Follow the steps in this section to learn how to:

Search for an instructor-led training (ILT) course by browsing throughavailable courses

Request and register for an ILT course

Select the session you want to attend

Confirm course registration on your transcript.

3.4.2. Browse for ILTCourses

You can search for ILT courses using the Browse for Training feature.

There are a number of ILT courses offered through the FAU platform. This guideuses Fundraising courses in all ILT examples.


3.4.2.1. HowFundraising CoursesAre Organized

The Campaign Resource Center (CRC) provides ILT training and organizesFundraising courses by subject and by track.

Taking coursesorganized by…

Allows you to…

Subject Drill down into a particular subject area:

Corporate-Foundation-Planned Giving

Direct Response and Annual Giving

Major Gifts

Planning for Success.

Track Select the level of complexity for a course.

Courses in: Address topics most applicable to…

A Relatively new or developing fundraisingprograms, but include content that isapplicable to all network members

B More established fundraising programs thathave moved beyond the basics

C The most developed fundraising programs


1 On the Welcome page, under the Browse for Training heading, selectFundraising by clicking it.

When the Fundraising By Subject or By Track window displays, expand boththe subject and track lists by clicking next to each. (You can also chooseto expand just the subject list or just the track list.)


2 The expanded list of tracks and subjects displays. Select the desired track orsubject by clicking it.

The Search window displays with the available training courses for thedesired subject or track. In this example, the list of available courses forAnnual Giving displays.


3.4.3. Request an ILTCourse and Registerfor a Session

From the Search window, view ILT course descriptions, select a course name toreview details, request an ILT course and register for a session.

3 On the Search window, select an ILT training course by clicking its name.

The Request window of the selected course displays the course details,training objectives, and the session details, including the date and time ofall scheduled sessions.

To… Go to step:

Be notified of future sessions 4

Request a course 5


3.4.3.1. RequestNotification aboutFuture Sessions

4 Ask for notification of future sessions by clicking the Notify me when sessionsare scheduled link.

A dialog box opens. Place a checkmark where indicated and click the Submitbutton.


3.4.3.2. Request ILTCourse or TrainingEvent

5 On the Request window, request this ILT course by clicking the Requestbutton (lower-right corner of window).

Your transcript displays with the course you have just requested.

Because an ILTcourse isconducted inreal time, it isalso known asa (training)event


3.4.3.3. Confirm Courseis Added to Transcript

6 Review your transcript to confirm that the course you requested isdisplayed.

The Type (of learning) is Event, which means you have added an ILTcourse (or an event) to your transcript.

The Status is Approved and the Option is Select Session.

This means that you are approved for the ILT course, but you still needto select a specific session to complete your registration. You can dothis at any time prior to the course’s session date.


3.4.3.4. Select a SessionDate and Time

7 Begin selecting a session date and time for the ILT course by clicking theSelect Session link.

The Request window for the desired course displays.


8 Review the session details to determine which session (if there are multiplesessions) you want to register for, and click the Request link next to thedesired session.


The Type (of learning) is now Session

The course Status is Registered, and the Option is Withdraw (whichmeans you can withdraw from this session if your schedule changes).

FAU will send you an e-mail confirming your course registration.



In this section, you learned how to request an ILT course, confirm that it isadded to your transcript, and then select a specific session.

When you initially request an ILT course, if you see the session that you wantto select on the Request window, you can save a step by clicking the Requestlink for that session.

The Transcript window displays with the course and session you justrequested.

A tip aboutselecting sessions


3.5. The Welcome Page

3.5.1. Overview Now that you’ve registered for two courses, let’s take a closer look at theWelcome page, where you can see your registered courses and even launchonline courses from this page.

Think of the Welcome page as your learning dashboard. From here, you can:

Launch online courses (which you can also do from your transcript)

View ILT course details and select a session (which you can also do from yourtranscript)

Access your transcript

View announcements from FAU

Search for training by subject (Browse for training) and by keyword(Advanced search)

Exit from FAU.


3.5.2. My Training The My Training area on the Welcome page displays:

Any online courses for which you are registered (but have not yetcompleted). You can launch these courses from My Training.

ILT sessions that you have been assigned (but for which you have not yetselected a session date). From here, you can begin the process of selecting asession.

3.5.2.1. Launch aCourse from MyTraining

1 On the Welcome page, under the My Training heading, launch the desiredcourse by clicking Launch (under Action).


The course launches. You can navigate through the course.



The Welcome page displays.


3.5.2.2. Select a SessionDate and Time from MyTraining

1 On the Welcome page, under the My Training heading, begin selecting asession date and time for the ILT course by clicking Select Session (underAction).

The Request window displays.


2 Review the session details to determine which session (if there are multiplesessions) you want to register for, and click the Request link next to thedesired session.



3.5.3. Your AssignedTraining

Your manager or local administrator may assign training to you, which displays inthe Your Assigned Training area of the Welcome page. If you have been assignedtraining, you can launch the courses from Your Assigned Training.

ILT courses that you have been assigned (but for which you have not yet selecteda session date and time) also display under Your Assigned Training. From here,you can begin the process of selecting a session.


3.5.4. View ILT CourseDetails

The Welcome page displays any ILT sessions for which you are registered (buthave not yet completed) in the Your Upcoming Sessions area. You can access theRequest window from the Welcome page, which displays the course details,training objectives, and the session details.

1 On the Welcome page, under the Your Upcoming Sessions, access theRequest window by clicking the course name.


The Request window displays the course description, registration deadline,and the session for which you are registered.

2 Return to the Welcome page by clicking the Close button.



3.5.5. Access YourTranscript

The Welcome page provides you with a link to the Transcript window.

1 On the Welcome page, under the Inbox heading, access the Transcriptwindow by clicking View transcript.




3.5.6. ViewAnnouncements fromFAU

Periodically the FAU administrator will post announcements for FAU users, suchas information on new course offerings.

3.5.7. Search forTraining

You can search for training two ways from the Welcome page:

By subject, using Browse for Training (see 3.3.2 Browse for Training)

By keyword, using the Advanced Search feature.


3.5.7.1. AdvancedSearch by Keyword

From the Welcome page, search for training by entering one or more keywords inthe Advanced Search box (upper-right corner) and clicking the button.

The Search window displays, where you can view courses that contain theassociated keyword.

3.5.8. Exit from FAU From the Welcome page, exit from the FAU platform by clicking Log Out (upper-right corner).


4.0 Manage Your Learning

4.1. Introduction

This chapter explains how to manage your learning activities:

Complete an online training course, and print a completion certificate

o Access course materials to obtain homework assignments

o Manage your homework assignments

Register for instructor-led training (ILT) using the events calendar

o Withdraw from an ILT session

o Reschedule an ILT session

Complete evaluations

Understand and use transcript functions.

4.2. Online Training Courses

4.2.1. Overview In 3.0 Getting Started, you learned how to search for online training courses,request and register for a course, and launch a course.

In this section, you will learn how to:

(Launch and) Complete a course

o Take exercises and assessments

Download course reference guides

(CFR courses only) Find your homework assignments

Print a completion certificate.


4.2.2. (Launch and)Complete a Course

As you learned previously, you can launch courses from two different locationswithin FAU:

Transcript window (3.3.4 Launch a Course from Your Transcript)

Welcome page (3.5.2.1 Launch a Course from My Training).

When you complete a course and exit from it, you return to your launching point,either the Transcript window or the Welcome page. You can exit from a courseat any time, and the course bookmarks your progress so you can return to thesame section later and complete the course.

For the steps in this section, the course launching point is the Welcome page.

1 On the Welcome page, under the My Training heading, launch the desiredcourse by clicking Launch (under Action).


The course launches. To fully view the course:

Maximize the display on your browser’s toolbar by clicking the icon.

Ensure your Zoom is set to at least 100%.


4.2.2.1. A Reminderabout Navigation

After you launch a course, many courses automatically advance until youneed to take a specific action (such as completing an exercise). Othercourses require you to advance by clicking the Next button, or go to aprevious slide by clicking the Back button.

Courses — and course navigation features — differ in design andappearance. You must view each slide when advancing through a course.Skipping even one slide will prevent the system from marking the courseas complete on your transcript.

If this should happen, you can return to the course and view the slide(s)that you missed to complete the course.

4.2.2.2. Exercises andAssessments

Pay careful attention to the Exercise and/or Assessment slides within eachcourse.

You must answer each Exercise or Assessment within a course for thesystem to mark the course as complete on your transcript. If you miss anexercise, you can return to the course to take the exercise and complete thecourse.


4.2.2.3. Completing aCourse and Exiting





4.2.2.4. Confirm CourseStatus

When you complete an online course, the course status on your transcriptwill display either Pending Evaluation or Pending Post-Work.

If the online course is… And if a homeworkassignment…

Course status is:

From the CFR curriculum Exists Pending Post-Work

Does not exist Pending Evaluation

All others Pending Evaluation

Pending Evaluation indicates that you have completed all courserequirements. However, you must complete a short evaluation before thecourse will be marked as “Complete” on your transcript.

3 Confirm your course status by viewing your transcript.

On the Welcome page, access your transcript under the Courses tab byclicking View Your Transcript.


4 The Transcript window displays.

Refresh the Transcript window by pressing the F5 key on your keyboard.

Confirm that the Status is either Pending Evaluation or Pending Post-Work.

See 4.2.2.5 Course Resource Guides for instructions on how to accessresource guides (which the homework assignments for CFR courses).



4.2.2.5. CourseResource Guides

Many courses have resource guides with supplemental information aboutthe subject you are studying. (For CFR courses only) Any requiredhomework assignments are provided within the resource guides.

You can access the link to the course’s resource guide from the TrainingDetails and Progress window, which you access from the Transcript window.

1 On the Welcome page, access your transcript under the Courses tab byclicking View Your Transcript.


2 From your transcript, open the Training Details and Progress window byclicking on Manage.


The Training Details and Progress window displays.

3 Access the Description window by clicking Click here for Resource Guide.

A Description window displays.


4 Request the resource guide by clicking the Open button.A dialog box displays, asking whether you want to open or save the file.

5 Open the file containing the course resource guide (and any homeworkassignment), by clicking the Open button.

The file containing the resource guide downloads and opens.

Save the Microsoft Word file containing the course resource guide so thatyou can return to it when needed.


6 To close the Description window and return to the Transcript Details andProgress window, click the Close button, then click the Yes button.


7 Return to the Transcript window by clicking the Back button.




4.2.2.5.1. ABOUT

HOMEWORK (IF

APPLICABLE)

(When you are ready to start your homework) Review the resource guideand homework assignment. Follow the steps outlined in the resource guideto complete the assignment.

Once your homework has been completed and approved by the FAUadministrator, s/he will change your course’s Status from Pending Post-Work to Pending Evaluation.

4.2.3. Print aCompletion Certificate

Your transcript displays a course Status of Completed after you havefinished the:

Online portion of the course

Course evaluation (See 4.4 Course Evaluations for the steps to completeevaluations)

(And if applicable) Homework assignment).

At this point, you can print a certificate of completion from the TrainingDetails and Progress window, which you access from the Transcript window.




2 From your transcript, see details by clicking on the course name.

The Training Details and Progress window displays (this window also openswhen you click Manage).

3 Open the course completion certificate by clicking Print Certificate.

The certificate opens as a PDF file.


4 When you are finished viewing (and printing) the PDF file, close thecertificate by clicking the Close button (on the top-right corner of thewindow).



4.2.4. Library Tab Search for course materials, such as resource guides and templates, from theLibrary tab on the Welcome page.

4.2.4.1. Access CourseMaterials

1 On the Welcome page, search for resources (such as course materials)under the Library tab by clicking Resources.

The Resources window displays with a list of topics.

2 Under Resources, select the desired subject(s) and resources by clicking theappropriate links.

Some subjects require you to drill down several levels.


3 The Description window displays, from which you can access resources.(See 4.2.2.5 Course Resource Guides for the steps to access resources).

4.3. Instructor-Led Training (ILT)

4.3.1. Overview In this section, you will learn how to:

Use the Events Calendar to view and register for instructor-led training (ILT)sessions

Withdraw from an ILT training session

Reschedule an ILT training session.

4.3.2. ILT EventsCalendar

You can use the ILT Events Calendar to

View all scheduled ILT sessions (or webinars)

Register for an ILT session

Change the calendar view to see just your registered sessions.


1 On the Welcome page, access the ILT Events Calendar under the Coursestab by clicking Events Calendar.

The Events Calendar window displays.

2 Advance through each month (of the current and next quarter) to see theILT course offerings by clicking the arrows (above the calendar views on theleft).


The Events Calendar displays the course offerings for each month.

In addition to the monthly view, you can change the calendar display to adaily, weekly or agenda-style view.

To view more information about a particular ILT session, hover your mouseover the session name.

3 Open the Request window to register for a course, by clicking the desiredsession name.


The Request window displays.

4 Register for this training session by clicking the Request button.



5 Return to the ILT Events Calendar under the Courses tab by clicking EventsCalendar.

The Events Calendar window displays.

Change the calendar view to see only your scheduled sessions by clickingMy Events.

Your scheduled ILT sessions display.



4.3.3. Withdraw froman ILT Session

The system gives you the flexibility of withdrawing from a scheduled ILT sessionand rescheduling the session for another date and time. You can withdraw fromyour session on the Transcript window.



2 Start to withdraw from a session by locating the desired ILT course on yourtranscript and clicking Withdraw (under Options).


The Withdraw Registration window for the selected session displays.

3 Select a reason for the withdrawal from the drop-down list and finish thewithdrawal by clicking the Submit button.



Notice that Options has changed to Select Session.


4.3.3.1. Reschedule anILT Session

After withdrawing from an ILT session, you can reschedule by selectinganother session date and time. (See 3.4.3.4 Select a Session Date and Timefor the steps to (re)schedule your session.)

4.4. Course Evaluations

4.4.1. Overview After you are finished with all course requirements, complete a courseevaluation.

When youfinish an:

Your courseStatus is:

And the system…

Online course PendingEvaluation

Requires you to complete an evaluation(when you are finished, your coursestatus changes to Completed)

Instructor-ledcourse

Completed Provides you with an optional evaluation

4.4.2. Completing anEvaluation

You can use the evaluation to suggest future course topics and add comments,which will be reviewed by the Knowledge & Learning team.




2 Start the evaluation by locating the desired course on your transcript andclicking Evaluate (under Options).


The Course Evaluation window opens for the selected course.

3 Answer the questions and complete the course evaluation by clicking theSubmit Final Answers button.

The questionsvary based onthe type ofcourse beingevaluated

You can suggestfuture coursetopics and entercomments



4 Press the F5 key on your keyboard to refresh your transcript.

Notice that Evaluate is no longer displayed under Options.

You can always return to a Completed online course to re-launch it, soLaunch will continue to display under Options.



4.5. Your Transcript Window

4.5.1. Overview Throughout this guide, you have used the Transcript window to:

Confirm course status (such as Registered or Completed).

Launch and complete an online course.

Access the Transcript Details and Progress window.

Select and withdraw from an ILT session.

In this section, you learn about the other features of the Transcript window,including:

Transcript fields, and

How to:

o Print your transcript page

o Export and print a detailed transcript report

o Archive (and activate) a course

o View your archived transcript

o Add external training to your transcript.

4.5.2. AccessTranscript Window

As you have learned in previous sections of this guide, you have two accesspoints for the Transcript window:

From the Welcome page, under Inbox, click View Transcript.

From the Welcome page, under the Courses tab, click View Your Transcript.

All the steps in this section begin from (and return to) the Transcript window.


4.5.3. TranscriptFields

For each training course you request, your transcript displays information aboutthe course’s training type, due date (if applicable), status, and available options.

4.5.3.1. Course Type Your transcript records the training Type.


4.5.3.2. Course DueDate

If your manager assigns you training, s/he may elect to enter a Due Date forwhen the training should be completed. The Due Date displays on yourtranscript.

4.5.3.3. Course Status Your transcript records the Status of each course.


The following tables define Status for ILT Courses and Online Courses:

ILT Courses - Status

This Status: Indicates you have… But have …

Approved Requested the ILTcourse (event)

Not selected thesession

Registered Registered by selectingthe session

Not taken the session

Waitlisted Attempted to registerfor a session

Been placed on awaitlist for this session

Withdrawn Withdrawn from ascheduled session

Not selected a differentsession

Completed Completed all courserequirements

N/A

Online Courses - Status

This Status: Indicates you have… But have not…

Registered Requested andregistered for thecourse

Launched it

In Progress Launched the course Completed it

(CFR courses only)Pending Post-Work

Completed the course Completed thehomework

PendingEvaluation

Completed the course Completed the courseevaluation

Completed Completed all courserequirements andcourse evaluation

N/A


4.5.3.4. Course Options From your transcript Options field, you can perform the following actions:


The following tables define Options for ILT Courses and Online Courses:

ILT Courses - Options

This option: * Indicates you can …

Withdraw Withdraw from a scheduled session

Select Session Select a session

Evaluate Complete the (optional) course evaluation

None No action: This session date is in the past

Online Courses - Options

This option: Indicates you can …

Launch Launch the course at any time (even after the course iscompleted)

Manage Access the Training Details and Progress window, toopen the link for the course resource guide andhomework assignment

The Manage option is active only on courses that havehomework assignments

Evaluate Complete the required course evaluation

MarkComplete

(For some types of training) Update your transcript tomark it complete after you have completed the onlinecourse or added the external training


4.5.4. Training Detailsand Progress Window

The Training Details and Progress window is a dynamic window that you accessfrom the Transcript window.

The Training Details and Progress window displays course information based ona variety of factors, including course’s type, status, and materials associated withthe course.

1 From the Transcript window, access the Training Details and Progresswindow by clicking the name of the course.


Print a certificate aftercompleting an onlinecourse

Access course resourceguide (not availablefor all courses)


For more information on:

Accessing resource guides, see 4.2.2.5 Course Resource Guides.

Printing certificates, see 4.2.3 Print a Completion Certificate.




4.5.4.1. Archive aCourse

You can use the Training Details and Progress window to move a completedcourse to your Archived Transcript.

Archiving a course removes it from your Active Transcript. (You can movethe course back to your Active Transcript at any time).

1 From the Transcript window, access the Training Details and Progresswindow by clicking the name of the course.

The Transcript Details and Program window displays.

2 On far-right side of the Training Details and Progress window, click Move toArchived Transcript.

A warning message displays.

3 Click the Archive button.



4 To view your Archived Transcript, click the Archived tab.

5 To return to your Active (default) Transcript, click the Active tab.

You can always move an archived course back to your Active Transcript (byclicking Activate).


4.5.5. Generate aPrintable Transcript

You can generate a printable transcript page from your Transcript window.

1 From the Transcript window, to generate a printable version of your

transcript, click the Printable Version icon.

The Printable Version window displays.

2 (After you have printed your transcript) Close the Printable Version window.



4.5.6. Generate aTranscript Report

You can generate a transcript report (and export it to Microsoft Excel) from yourTranscript window.

1 From the Transcript window, to open the Transcript Report, click the

Transcript Report icon.

The Transcript Report window displays, with filters to narrow the criteria foryour report.


2 To generate a Transcript Report based on the last 30 days (the default), clickExport to Excel.

An Excel dialog box displays.

3 To open the Excel window and view the Transcript Report, click the Openbutton.


An Excel window opens with the Transcript Report you generated.

4 (After you have reviewed, saved or printed your Transcript Report) Closethe Excel window by clicking the Close button (on the top-right corner ofthe window).

The Transcript Report window displays.


5 Close the Transcript Report window and return to the Transcript window byclicking the Back button.



4.5.7. Add ExternalTraining

You have the option of adding to your transcript any external training that youhave taken outside of the FAU platform.

1 From the Transcript window, to begin adding external training to yourtranscript, click Add External Training.

The Add External Training window displays.


2 Enter the details of the external training in the fields provided, then clickthe Submit button.

The Transcript window displays. Notice the external training has beenplaced on your transcript.

3 To certify that this external training is valid, and finish adding it to yourtranscript, click Mark Complete.

Provide the detailsthat you wantadded to yourtranscript.

You do not need toenter informationin every field.


The Certification window displays.

4 Certify that you have completed this training by placing a checkmark in thebox, and click the Submit button.

The Transcript window displays. The external training has beenpermanently added to your transcript.

If you received a grade, add it here


5.0 For Local Administrators (Network Members Only)

5.1. What You Need to Know

As a designated local administrator, one of your most important functions is tocreate the organization structure for your food bank. To do this, you need to firstcreate teams that report to their respective managers. These teams are called“My Team” in our platform. You create a “My Team” by associating managers’names with their direct reports’ names. (Another way of looking at it is assigningemployees to managers).

You will need to have a complete list of all the managers and their direct reportsto do this.

If you’ve been tasked to administer all the employees at your food bank (and ineffect you are the training manager of all the employees), you can do this also.You will create one “My Team” organization structure for all employees at yourfood bank, and assign yourself as the manager.

5.2. Introduction

This chapter explains how to perform local administrator functions:

Review your food bank’s employee roster

Create “My Teams” for your food bank

Review the teams you created to confirm the correct organization structure

Assign training to employees (that are part of your “My Team”)

Generate reports for your food bank.


5.2.1. Welcome Pagefor LocalAdministrators

When you log in to FAU as a local administrator for the first time, the Welcomepage contains two additional tabs in the menu bar:

Admin, for viewing your employee roster and creating “My Teams” for yourfood bank.

Reports, for generating a variety of reports.

(If applicable) After assigning yourself as a manager to at least one employee andlogging back in to FAU, you will see one more tab added to your Welcome page:

My Team, for managers who want to view their “My Teams.”


5.3. Review Your Food Bank’s Employee Roster

5.3.1. Overview In this section, you will learn how to review your food bank’s roster ofemployees, and whom to contact to update/correct the roster.

An employee must have a HungerNet ID to access FAU and be displayed in thesystem.

Never add an employee to the system, since the data feed updates all employeeprofiles on a daily basis. Any employees that are manually added would becomeinactive on the next business day.

5.3.2. View and PrintRoster

Reviewing and maintaining the employee roster helps ensure that authorizedemployees have access to FAU (and unauthorized individuals or formeremployees do not have access).

1 On the Welcome page, access the Configuration Tools by clicking the Admintab on the menu bar.

The Configuration Tools window displays.


2 To find the employee roster, access the Users window by clicking Users(under Configuration Tools).

The Users window displays.

3 On the Users window, access the roster of food bank employees by clickingthe Search button.

A list of employees displays in the bottom half of the Users window.

(NEVER add an employee to the system!)

You can view anemployee’s transcript

by clicking


4 To open a printable version of the roster, click the Printable Version

icon.

The Printable Version window displays the employee roster.

5 (From your browser’s tool bar) Print the employee roster.

You can alsoexport the rosterto Excel by

clicking


6 Close the Printable Version window by clicking (upper-right corner ofwindow).

The User window displays.

7 Review the roster of employees.

If any employees are… Create a list ofemployees to be:

And open a help ticket with the nationaloffice service desk to:

No longer employed by the foodbank, but are on the roster

Deleted Delete invalid employees (from HungerNet,which in turn deletes them from FAU)

Missing from the roster, but areactive employees

Added Add employees (to HungerNet, which in turnadds them to FAU)

Employee records will be deleted from or added to FAU after service deskcompletes the help ticket and the daily data feed updates the system.

If an employee has an active HungerNet ID, but you cannot locate theemployee’s record in the FAU system search results, contact the nationaloffice service desk and explain the situation.







5.4. Create “My Teams” for Your Food bank

5.4.1. Overview In this section, you will learn how to create a “My Team” at your food bank, byassociating managers with their respective employees. If you are administeringthe training for all employees at your food bank, then you will create a single“My Team” structure and assign yourself as the manager for all employees.

5.4.2. Understanding“My Team”OrganizationStructures

While there are any number of ways to set up your “My Team” structure withinthe system, it is helpful to keep the following in mind:

The creation of “My Teams” establishes an organization structure in whichmanagers can assign training to (and run reports on) all of their associatedemployees — their direct reports.

In addition, managers can also assign training to their indirect reports.

For a local administrator to assign training to all food bank employees (andrun “My Team” reports), often the simplest approach is to create anorganization structure in which you are both a manager as well as anadministrator.

The role of local administrator allows you to generate food bank-widereports containing the same information that displays in the managers’ “MyTeam” reports (although the information is formatted differently).

Let’s examine three sample organization structures that can be set up within thesystem, and look at the impact each structure has on the ability to assign trainingand generate “My Team” reports.

In the following examples, managers who assign training to all employees arehighlighted in yellow; managers who assign training to their staff (but not allemployees) are highlighted in green. Also, in each example, the executivedirector is Newt, and the local administrator is Delia.


5.4.2.1. TraditionalStructure

In a traditional “My Team” structure, the executive director can assign training toall staff. Managers in the next tier (including the local administrator) assigntraining to their employees and run “My Team” reports.

With this structure, the local administrator assigns training to the employee(s) onher team.

5.4.2.2. Flat Structure In a flat “My Team” structure, the executive director has decided to delegate alltraining and reporting responsibility to the local administrator, who assignstraining and runs reports on behalf of the management team at the food bank.


5.4.2.3. TraditionalStructure with LocalAdministrator Support

In a traditional “My Team” structure with local administrator support, theexecutive director can assign training to all staff. In addition, the localadministrator can also assign training to all staff, supporting the executivedirector in this function. Managers in the next tier assign training to theiremployees and run “My Team” reports.


5.4.3. Add a Managerto an Employee’sProfile

Create a “My Team” structure by associating a manager with his/her employeeprofile.

1 On the Welcome page, access the Configuration Tools by clicking the Admintab on the menu bar.

The Configuration Tools window displays.

2 To begin to create “My Teams,” access the Users window by clicking Users(under Configuration Tools).

The Users window displays, which you will use to search for and updateemployee profiles.


3 On the Users window, search for the employee whose profile you want toupdate by entering the employee’s last name in the Last Name field andclicking the Search button.

A list of one or more employees displays in the bottom half of the Userswindow.

Do not add an employee to the system, since the data feed updates allemployee profiles on a daily basis. Any employees that are manually addedwould become inactive on the next business day.

See 5.3.2 View and Print Roster for more information on whom to contactto add (or delete) an employee.

The employee(s) whomatch the search criteriafor your food bankdisplay here

(NEVER add an employee to the system)


4 Open your employee’s profile by clicking his/her name.

The Edit User window displays.

The following fieldsare updated by thedata feed and shouldnot be edited:First NameLast NameUsername (ID)DivisionLocation


5 Under the Organization Structure section, access the list of employees at

your food bank by clicking the Select button.


The Select Manager window displays a list of every employee at your foodbank.


6 Search for the manager you are associating with this employee profile.Enter the manager’s last name in the Last Name field (do not enter anythingin the Manager Last Name field), and click the Search button.

If you are assigning yourself as the manager for this employee, then enteryour last name. As the local administrator, you can add yourself as themanager to any employee profile at your food bank.

One or more names display in the search result section of the SelectManager window.


7 Select the manager you are associating with this employee profile byclicking the manager’s name.

The Edit User window displays. The manager’s name is in the Manager fieldunder Organization Structure.


To… Go to step:

Remove the manager from the employee’s profile(for example, if you selected the incorrect manager)

8

Save this manager assignment 9

5.4.3.1. Remove aManager from anEmployee’s Profile

8 To remove a manager from an employee’s profile, on the Edit User window,

under Organization Structure, click the Remove button next to the namein the Manager field.

Use to remove amanager from thisemployee profile


9 Save the update to your employee’s profile by clicking the Save button(lower-left corner of the Edit User window).


Notice the employee is nowassociated with a manager


10 You can review the “My Team” organization structure that you just created.

On the Users window, search for the manager whose team you want toview, by entering the manager’s last name in the Last Name field andclicking the Search button.

One or more names display in the Search Results section of the window.

Locate the manager whose “My Team” you just created. Notice thehierarchy button to the right of the manager’s name.

11 To view this manager’s organization structure, click the hierarchybutton.

The manager’s “My Team” hierarchy displays.

If a manager has a large “My Team,” you may need to use the zoom and/orscrolling features to view the entire organization.


Zoomfeature

By clicking youcan view (or not view)direct reports.

To scroll left or right, hold down your right mousebutton and move your mouse to the left or right.


12 When you are finished reviewing the “My Team” organization structure,click the Done button.


If you are… Then:

Creating additional “My Teams” for your foodbank

Repeat steps 3 - 12

Finished creating “My Teams” Go to step 13

At any time during this process, you can view (or print) the employee rosterand review the management assignments. (See 5.3.2 View and Print Rosterfor instructions.)



5.5. Assign Training to Your “My Team”

5.5.1. Overview In this section, you will learn how to assign training to employees that are part ofyour “My Team.”

In an organization structure with multiple managers, each manager typicallyassigns training to his/her direct reports. Should you, as the local administrator,need to assign training to all employees at your food bank (but you are not theassigned manager of all employees), you can assign training to them also.

5.5.2. Select Course(s)to Assign

Select the training course(s) that you want to assign to your employees.










The Request/Assign window displays with the course details.

You can Assignthis course toyour employees.(Also, you canRequest thiscourse for yourown trainingtranscript.)


3 On the Request/Assign window, to select this course and access the AssignTraining window, click the Assign button.

The Assign Training window displays.

5.5.3. Assign TrainingWindow

As a manager (or administrator) you can assign training to selected directreports, or all of your direct reports. You can also assign training to indirectreports.

5.5.3.1. Direct Reports Decide whether to assign training to some direct reports or all of them.

If you want to assign training to… Go to step:

Selected direct reports 4

All direct reports 5

You can set aDue Date forthe completionof this assignedtraining

The directreports on your“My Team” arelisted here


4 Assign this training to selected direct reports:a. Click next to each employee’s name you want to select. A

checkmark displays next to the selected employees.b. (Skip step 5) and continue to 5.4.3.2. Indirect Reports.

5 Assign this training to all direct reports (on your “My Team”) by clicking nextto Name. A checkmark displays next to all employees’ names.

5.5.3.2. IndirectReports

Decide whether to assign training to some indirect reports or all of them.

If you … Go to step:

Want to assign training to indirect reports 6

Do not want to assign training to indirect reports 10


6 Search for indirect reports by clicking the Indirect Reports link.

7 A Find User window displays.

You can search by individual name, or you can search for all indirect reports.

8 To display a list of all indirect reports, click the Search button.

Your indirect reports display in the Users area.


9 Select the desired employee by clicking his/her name.

The Assign Training window displays, with the name of your indirect reportlisted.

You can continue to add indirect reports to the Assign Training window.When you are finished, continue to the next step.

10 Save the assigned training by clicking the Submit button.

The Search window displays.

You and your employee(s) will receive an e-mail notification about theassigned training.



5.6. Training Reports for Local Administrators

5.6.1. Overview In this section, you will learn how to select report criteria to generate a Trainingreport for your food bank.

This report: Displays…

Enterprise Training All training requested by anyone in yourorganization; flexible report with advancedfiltering criteria

Incomplete Training Training not completed within a specified daterange of course registration

Online Training Status Status and progress information for trackableonline training

Top Training Items Most requested training titles during a specifiedperiod

Training ProgressSummary Pie Chart

Organization-wide employee progress towardcompletion of a specific training course

If you administer the training for some or all employees at your food bank andhave a “My Team” that you manage, the FAU platform also provides manager-level “Track Employee” reports. (See 6.3 “Track Employee” Reports forManagers.)


5.6.2. Generate aReport

Follow the steps in this section to generate a food bank-wide report (using theEnterprise Training report as an example).

1 On the Welcome page, access the Training Reports window by clicking theReports tab on the menu bar.

The Training Reports window displays.

2 Select the report you want to generate by clicking the Report title.


The Report Criteria window for the desired report displays.

3 Select the date criteria for this report from the Date Criteria drop-downmenu by clicking the desired date range.

You can alsoenter a specificdate range

Not all reportshave the samecriteria


To run this report for … Go to step:

Selected employees 4

All employees 7

4 Start selecting the employee criteria by clicking Users from the User Criteriadrop down menu, then clicking the Search icon to access a list of employeesat your food bank.

A Select User window displays, with a list of employees at your food bank.

Search foremployees byLast Nameand/or FirstName


5 Select employees to include in this report by clicking the Add button nextto each name. As you add employees, their names display at the top of thewindow.

When you are finished selecting employees, save your selection by clickingthe Done button.

You can remove theemployee by clicking

Select anemployee forthe report byclicking nextto his/hername


6 The Reports Criteria window displays. Notice the names of the employeesyou selected display in the User Criteria area.

Go to step 8.

7 Select all employees at your food bank by not entering any User Criteria.

8 Review the Advanced Criteria area (not available for all Training reports)and make any desired selections, then generate the report data by clickingthe Search button.


The FAU platform generates the Training report data based on yourselection criteria.

The report data displays at the bottom of the window, in the TrainingReports area.

For some Training reports, the report data does not display at the bottom ofthe Reports Criteria window (and there is no Search button to generate thedata search).

In these instances, you generate the report itself by selecting how you wantthe report output to display (in a Printable Version or Export to Excel).


You cangenerate aPrintableVersion of thisreport, orExport it toExcel


6.0 For Managers

6.1. Introduction

Within the FAU platform, the creation of “My Teams” by local administratorsestablishes an organization structure in which the manager of a “My Team” canassign training to his/her associated employees and run reports.

In this chapter, you will learn how to:

Assign training to your “My Team.”

Generate reports for your “My Team.”

6.1.1. Welcome Pagefor Managers

The Welcome page for managers contains two additional tabs in the menu bar:

My Team, for viewing your “My Team” organization structure.

Reports, for generating employee tracking reports.


6.1.2. “My Team”Organization Structure

As a manager, you can view your “My Team” organization structure by clickingMy Team on the menu bar.


The My Team window displays, with your name at the top of theorganization structure, and your employee’s name(s) listed below.

View the assigned training for your employee by clicking on his/her name.

My Team –OrganizationStructure

Click on employee’sname to view his/herassigned training


6.2. Assign Training to Your “My Team”

6.2.1. Overview In this section, you will learn how to assign training to employees that are part ofyour “My Team.”

In an organization structure with multiple managers, each manager typicallyassigns training to his/her direct reports. You can also assign training to yourindirect reports.

6.2.2. Select Course(s)to Assign

Select the training course(s) that you want to assign to your employees.










The Request/Assign window displays with the course details.

You can Assignthis course toyour employees.(Also, you canRequest thiscourse for yourown trainingtranscript.)


3 On the Request/Assign window, to select this course and access the AssignTraining window, click the Assign button.

The Assign Training window displays.

6.2.2.1. Assign TrainingWindow

As a manager you can assign training to selected direct reports, or all ofyour direct reports. You can also assign training to indirect reports.

6.2.2.2. Direct Reports Decide whether to assign training to some direct reports or all of them.

If you want to assign training to… Go to step:

Selected direct reports 4

All direct reports 5

You can set aDue Date forthe completionof this assignedtraining

The directreports on your“My Team” arelisted here


4 Assign this training to selected direct reports:a. Click next to each employee’s name you want to select. A

checkmark displays next to the selected employees.b. (Skip step 5) and continue to 5.4.3.2. Indirect Reports.

5 Assign this training to all direct reports (on your “My Team”) by clicking nextto Name. A checkmark displays next to all employees’ names.

6.2.2.3. IndirectReports

Decide whether to assign training to some indirect reports or all of them.

If you … Go to step:

Want to assign training to indirect reports 6

Do not want to assign training to indirect reports 10


6 Search for indirect reports by clicking the Indirect Reports link.

7 A Find User window displays.

You can search by individual name, or you can search for all indirect reports.

8 To display a list of all indirect reports, click the Search button.

Your indirect reports display in the Users area.


9 Select the desired employee by clicking his/her name.

The Assign Training window displays, with the name of your indirect reportlisted.

You can continue to add indirect reports to the Assign Training window.When you are finished, continue to the next step.

10 Save the assigned training by clicking the Submit button.

The Search window displays.

You and your employee(s) will receive an e-mail notification about theassigned training.



6.3. “Track Employee” Reports for Managers

6.3.1. Overview In this section, you will learn how to select report criteria to generate a “TrackEmployee” report for your “My Team.”

This report: Displays…

No Show Instructor-led training (ILT) sessions where one ormore employees did not attend the requirednumber of parts

Records Employee’s user profile; transcripts for individualemployees

Session Withdrawal List of employees who registered for an instructor-led training (ILT) session and later withdrew

Training Progress PieChart

Pie chart summary of employees’ trainingprogress

Training Status Summary Summary of how many training items eachemployee has that are not started, in progress, orcompleted

Transcript Employee transcripts of your “My Team”

There is a 24-hour delay in capturing changes to course status on these reports.


6.3.2. Generate aReport

1 On the Welcome page, access the Track Employee reports window byclicking the Reports tab on the menu bar.

The Track Employees reports window displays.

2 Select the report you want to generate by clicking the Report title.


The Report Criteria window for the desired report displays.

4 Select the date criteria for this report from the Date Criteria drop-downmenu by clicking the desired date range.

You can alsoenter a specificdate range

Not all reports havethe same criteria


5 (If applicable) Review the Advanced Criteria area and make any desiredselections, then generate the report data by clicking the Search button.

The system generates the report data based on your selection criteria anddisplays it at the bottom of the window.

You cangenerate aPrintableVersion ofthis report, orExport it toExcel


For some reports, the report data does not display at the bottom of theReports Criteria window (and there is no Search button to generate thedata search).

In these instances, you generate the report itself by selecting how you wantthe report output to display (in a Printable Version or Export to Excel).



7.0 Whom to Contact

CFR Homework To submit CFR homework or for homework-related questions, contact the CFRadministrator, [email protected]

Employee RosterUpdates

To add employees to or delete from HungerNet and FAU, open a help ticket bycontacting the national office service desk, [email protected]

How to Use FAU For questions about how to use FAU or to request training, contact the FAUadministrator, [email protected]

Local Administrators For local administrator questions/issues, contact the FAU administrator,[email protected]

System or TechnicalIssues

If you can’t resolve a system or technical issue, open a help ticket by contactingthe national office service desk, [email protected]






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