february 2015 service activation of at&t netbond® with ... · 4.1.3 on the configure service...

Service Activation of AT&T NetBond® With Blue Jeans Network

Version 1.1 February 2015

© 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property 2

June 2015 Contents

1.0 Overview ...........................................................................................................................3

2.0 Ordering AT&T NetBond® ..............................................................................................3

3.0 Provision Blue Jeans Service ...........................................................................................3

4.0 Provision AT&T NetBond® .............................................................................................3

5.0 Configuring AT&T NetBond® with Blue Jeans ...............................................................9

6.0 Managing AT&T NetBond® with Blue Jeans ................................................................14

7.0 Troubleshooting & Support ..............................................................................................18

Notice

© 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. This document is not an offer, commitment, representation or warranty by AT&T and is subject to change. The BLUE JEANS NETWORK name and logos are trademarks and service marks of BJN (collectively the “BJN Trademarks”) and are used by permission. The information contained in this document should not be duplicated, transmitted, or disclosed, in whole or in part without the expressed written consent of AT&T. Information in this document is subject to change without notice. AT&T assumes no responsibility for any errors or omissions in this document. Use of this document and the information is pursuant to the terms and conditions of your service agreement with AT&T.


1.0 Overview AT&T NetBond® is a foundational element for providing a highly flexible and simple way for AT&T customers to utilize their Virtual Private Networks (VPN) to connect to any cloud compute or IT service environment in AT&T’s Cloud Service Provider Ecosystem. This solution bypasses the Internet entirely providing secure and seamless access to enterprise applications and data. This guide is designed to help you order and configure your AT&T NetBond® VLANs using Blue Jeans Service. For more information about AT&T NetBond®, please refer to the following links: AT&T Cloud Solutions Portal AT&T Enterprise Services Website AT&T Cloud Solutions Service Guide

2.0 Ordering AT&T NetBond®Bond®

2.1 Contract (See AT&T Account Manager for Contract) 2.1.1 Existing AT&T Cloud Services Customers: Review and sign the AT&T Cloud Services

Pricing Addendum 2.1.2 New AT&T Cloud Services Customers: Review and sign the AT&T Cloud Services

Pricing Schedule 2.2 Activate your AT&T Cloud Solutions Account

2.2.1 Once the AT&T Cloud Services contract is countersigned by AT&T and your account is set up in the synaptic.att.com portal, you will receive a welcome email with instructions for how to activate your AT&T Cloud Solutions Account.

Note: Before provisioning AT&T NetBond®, you must configure Blue Jeans . 3.0 Provision Blue Jeans Service

3.1 Please contact your AT&T or Blue Jeans Network account manager to purchase your Blue Jeans Network service.

4.0 Provision AT&T NetBond®

4.1 Establish AT&T NetBond® service 4.1.1 Login to the synaptic.att.com portal with the credentials from ‘Welcome’ email 4.1.2 Click ‘Buy Now’ button on My Dashboard page (Fig. 4-1)

https://www.synaptic.att.com/

http://www.business.att.com/enterprise/Family/cloud/network-enablement/

http://www.business.att.com/enterprise/Family/cloud/network-enablement/

http://serviceguidenew.att.com/sg_customPreviewPDFPage?testid=068C0000001eOKJIA2


Fig. 4-1


4.1.3 On the Configure Service page (Fig. 4-2), select the following: • Account [Select an Account from the drop down box.] • Subaccount [Select a Subaccount from the drop down box.] • Service [Select AT&T NetBond®.] • Provider [Select the Provider to be added to this VNC.] • Location [Select the Location for this VNC.] • VNC Name [Choose a VNC name of your choice (limit 64 characters) that will be

recognizable to your organization.] • VPN [From the dropdown list, select the AT&T MPLS VPN you wish to use for

AT&T NetBond® connectivity. If VPN ID is missing, contact your AT&T account team for assistance.]

• Bandwidth Commitment Slider: [Choose a minimum bandwidth commitment; a Minimum Bandwidth Commitment can be adjusted prior to the end of each billing cycle to minimize overage charges. See Section 7.0 for more information.]

• Community Value [Select True or False. WARNING: Prior to selecting “True,” consult with your AT&T account team or network engineer. Selecting "True" filters the IP routes advertised to Blue Jeans to only those with the BGP community value of 8030:999.]

• Select a Support Plan – For additional details on support see Sec. 7.0 o Base Support (Included with each cloud service at no additional cost) o Subaccount Enhanced Support (+$19.95 / month) o Enterprise Enhance Support (+$99.95 / month)

• Click ‘Continue’


Fig. 4-2


4.1.4 Payment Confirmation screen (Fig. 4-3) • Click ‘Continue’

Fig. 4-3

4.1.5 Service Purchase Summary screen (Fig. 4-4):

• Review service purchase summary. • Check box to acknowledge that you are purchasing AT&T NetBond®. • If your AT&T account team has provided you with a promotional code, enter it

here and click ‘Update Total’. • Click ‘Place My Order’.

Fig. 4-4


• The order confirmation message should appear (Fig. 4-5) which includes your order key number. Print this page and refer to the order key number if you need to contact the AT&T Cloud Solutions Support team.

Fig. 4-5

• Once you have successfully ordered AT&T NetBond®, and created your VNC you will

receive an email confirmation. Billing for the VNC has now been initiated. Each VNC that is created will incur billing until such time that it is deleted.


5.0 Configuring AT&T NetBond® with Blue Jeans

5.1 Assign VLAN to your VNC

5.1.1 To continue with the configuration of AT&T NetBond® with Blue Jeans hover over My Account screen, and click ‘Manage Service’ beneath Service Management (Fig. 5-1)

Fig. 5-1

5.1.2 On the Manage AT&T NetBond® screen,

• select the Service Provider Drop Down menu and select Blue Jeans Network • Select the location you created with the VNC creation • Click the Assign VLAN (Fig. 5.2). (Assign VLAN will appear if there are

currently no VLANs assigned to a VNC )

Fig. 5-2


5.1.3 Assign a Virtual Local Area Network (VLAN) to a Virtual Network Connection (VNC) (Fig. 5-3) By assigning a VLAN to a VNC, you are allowing a virtual connection to occur between AT&T NetBond® and Blue Jeans. The following information is required: • VLAN IP [Enter the network address of a /29 subnet that you have allocated

to this VLAN. Do not include the “/29” subnet mask. The subnet should be sourced out of your enterprise IP address space. This does not need to be a publicly registered subnet.]

• VLAN Name: [Enter a VLAN name of your choice. Consider using a similar name to what the VNC was named in section 4.1.3. Limit is 19 characters.]

• Click the Submit button. Note: This may take several minutes to complete, during which time a status screen will appear (Fig. 5-5). There is a Refresh button in the upper-right corner that can be clicked to check provisioning status.

Fig. 5-3


5.1.4 You will receive an Email from AT&T Cloud Services shown in Fig. 5-4 once the VLAN is created on the VNC. Contained in this email is information that the BLUE JEANS needs to complete the VLAN connection to their network. This email needs to be sent to the BLUE JEANS at [email protected]. Existing customers with the BLUE JEANS will need to include with this email a requested date and time that your current service can be moved over to the NetBond Connection to prevent service disruption.

Fig. 5-4

mailto:[email protected]


Fig. 5-5

5.1.5 After Blue Jeans has successfully completed the VLAN creation work on their side you will see the VLAN Status change to “Active” and you will see the “Success” in My Task Manager (Fig 5-6)

5.1.6 Once at least one VLAN is established and active, routes from the AT&T MPLS VPN will propagate to Blue Jeans service at 3am local time. Once the initial propagation is complete, routing updates through additional VLANS will be shared immediately (and will not require overnight propagation).

5.1.7 At this point, connectivity has been established between your AT&T MPLS VPN

and your newly created Blue Jeans account. After the overnight route propagation, the last step is to connect any new or existing Blue Jeans VNETs to the Blue Jeans account.

6.0


Fig. 5-6


6.0 Managing AT&T NetBond® with Blue Jeans

6.1 Managing AT&T NetBond® 6.1.1 From the My Dashboard view, you can manage the details of your AT&T

NetBond® account (Fig. 6-1).

Fig. 6-1

6.2 Managing your Minimum Bandwidth Commitment

6.2.1 It is advised that you generate daily and/or monthly reports to view your 95th In/Out percentiles.

6.2.2 Minimum Bandwidth changes must be made prior to the last day of the AT&T NetBond® billing cycle which is the 9th calendar day of each month.

6.2.3 To monitor your usage, hover over ‘My Account’ and click ‘Reports’. (Fig. 6-2).

Fig. 6-2


6.2.4 Both Daily and Monthly Bandwidth Usage Reports are available (Fig. 6-3, Fig. 6-4).

Fig. 6-3

Fig. 6-4


6.3 Managing Subaccount Disconnects

6.3.1 If you need to disconnect a subaccount from your AT&T NetBond® Service go to ‘My Dashboard’, click ‘Manage Subaccount’ under Shortcuts (Fig. 6-5).

Fig. 6-5

6.3.2 Select the Subaccount to be disconnected and click ‘Delete Subaccount’

(Fig. 6-6).

Fig. 6-6


6.3.3 Upon successful deletion of the Subaccount the status will change to

‘Disconnected’ (Fig. 6-7).

7.0 Fig. 6-7


7.0 Troubleshooting & Support


7.1 Technical Support 7.1.1 After performing the steps above, if you are unable to resolve your connection issue

utilize the ‘Chat Now’ option under My Dashboard (Fig. 7.1).

Fig. 7-1


7.1.2 You also have the option to submit a Service Ticket. To submit a Service Ticket hover over ‘My Account’ and click ‘Ticketing’ under Quick Links (Fig. 7-2)

Fig. 7-2

7.1.3 Select the appropriate subaccount and click ‘New Ticket’ (Fig. 7-3)

Fig. 7-3

7.1.4 On the Open New Ticket Screen (Fig. 7-4), select the following: • Cloud Service [Select AT&T NetBond®] • Priority Level [Select the appropriate priority level]

o High o Normal o Low o Critical

• Issue Summary [Select the appropriate Issue Summary] • Issue Description [Provide details regarding the issue you are experiencing] • Click ‘Submit’


Fig. 7-4

7.2 Support Plan Details:

In addition to Base Support, which is included with each cloud service at no additional cost, Enhanced Support is available per-subaccount or per-enterprise account.

• Support Plan Details:

o Base support is included with each cloud service at no additional cost, providing AT&T Cloud Services users with online support and technical resources.

o Enhanced support is available for $19.95/month per subaccount and/or $99.95/month per enterprise (per country). This fee-based support covers any cloud service you have today as well as new ones that you may add tomorrow. In addition to the resources provided under base support, enhanced support provides access to our AT&T Cloud Services technical support team available by phone or email to answer your questions 24 x 7 x 365. Click the Create button (or is this Continue for new customers)

To upgrade your Support Plan select “Manage Accounts” and click “Upgrade” under Service Level (Fig. 7-5). Next pick a Support Plan that best meets your company needs (Fig. 7-6).


Fig. 7-5

Fig. 7-6

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