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Welcome to the 2013 Midyear Conference

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Page 1: FCA Conference

Welcome to the 2013 Midyear Conference

Page 2: FCA Conference

WE CREATE EMOTIONAL CONNECTIONS THROUGH AUTHENTIC STORYTELLING

BY PLANNING, PRODUCING AND PRESENTING ONLINE VIDEO

Page 3: FCA Conference

My brother can do really cool “wheelies” on his motorcycle!

Page 4: FCA Conference

My brother can do really cool “wheelies” on his motorcycle!

"My brother Jimmy is really good at doing “wheelies” on his motorcycle! In fact, he can execute them so well that it looks almost

effortless as he motors down the road. Amazingly, at the drop of a dime, he can lift the front wheel of his motorcycle while traveling at a high rate of speed and can hold the front wheel up in the air for really, really, long distances at a time. Mom, who is scared for Jimmy’s safety, says that if he doesn’t stop soon Jimmy with ultimately crash his motorcycle and get hurt real, real bad. In reality, Mom really hates seeing him do wheelies since it was those very same type of wheelies that attracted Dad’s girlfriend to him.

"Dad was showing off on his motorcycle in the local pub parking lot when Dad’s not yet new girlfriend was walking out to put more

money in the parking meter. Stunned by the ribbing the accelerator and popping up his front tire really caught Shellie's eye since Mom, who is scared for Jimmy’s safety, says that if he doesn’t stop soon Jimmy with ultimately crash his motorcycle and get hurt real, real bad. In reality, Mom really hates seeing him do wheelies since it was those very same type of wheelies that attracted Dad’s girlfriend to him. Dad was showing off on his motorcycle in the local pub parking lot when Dad’s not yet new girlfriend was walking out to put more money in the parking meter. Stunned by the ribbing the accelerator and popping up his front tire really caught Shellie's eye since

"Amazingly, at the drop of a dime, he can lift the front wheel of his motorcycle while traveling at a high rate of speed and can hold the

front wheel up in the air for really, really, long distances at a time. Mom, who is scared for Jimmy’s safety, says that if he doesn’t stop soon Jimmy with ultimately crash his motorcycle and get hurt real, real bad. In reality, Mom really hates seeing him do wheelies since it was those very same type of wheelies that attracted Dad’s girlfriend to him.

Page 5: FCA Conference

My brother can do really cool “wheelies” on his motorcycle!

"My brother Jimmy is really good at doing “wheelies” on his motorcycle! In fact, he can execute them so well that it looks almost

effortless as he motors down the road. Amazingly, at the drop of a dime, he can lift the front wheel of his motorcycle while traveling at a high rate of speed and can hold the front wheel up in the air for really, really, long distances at a time. Mom, who is scared for Jimmy’s safety, says that if he doesn’t stop soon Jimmy with ultimately crash his motorcycle and get hurt real, real bad. In reality, Mom really hates seeing him do wheelies since it was those very same type of wheelies that attracted Dad’s girlfriend to him.

"Dad was showing off on his motorcycle in the local pub

parking lot when Dad’s not yet new girlfriend was walking out to put more money in the parking meter. Stunned by the ribbing the accelerator and popping up his front tire really caught Shellie's eye since Mom, who is scared for Jimmy’s safety, says that if he doesn’t stop soon Jimmy with ultimately crash his motorcycle and get hurt real, real bad. In reality, Mom really hates seeing him do wheelies since it was those very same type of wheelies that attracted Dad’s girlfriend to him. Dad was showing off on his motor cycle in the local pub parking lot when Dad’s not yet new girlfriend was walking out to put more money in the parking meter. Stunned by the ribbing the accelerator and popping up his front tire really caught Shellie's eye since.

"

Page 6: FCA Conference
Page 7: FCA Conference
Page 8: FCA Conference
Page 9: FCA Conference

My brother can do really cool “wheelies” on his motorcycle!

"My brother Jimmy is really good at doing “wheelies” on his motorcycle! In fact, he can execute them so well that it looks almost

effortless as he motors down the road. Amazingly, at the drop of a dime, he can lift the front wheel of his motorcycle while traveling at a high rate of speed and can hold the front wheel up in the air for really, really, long distances at a time. Mom, who is scared for Jimmy’s safety, says that if he doesn’t stop soon Jimmy with ultimately crash his motorcycle and get hurt real, real bad. In reality, Mom really hates seeing him do wheelies since it was those very same type of wheelies that attracted Dad’s girlfriend to him.

"Dad was showing off on his motorcycle in the local pub

parking lot when Dad’s not yet new girlfriend was walking out to put more money in the parking meter. Stunned by the ribbing the accelerator and popping up his front tire really caught Shellie's eye since Mom, who is scared for Jimmy’s safety, says that if he doesn’t stop soon Jimmy with ultimately crash his motorcycle and get hurt real, real bad. In reality, Mom really hates seeing him do wheelies since it was those very same type of wheelies that attracted Dad’s girlfriend to him. Dad was showing off on his motor cycle in the local pub parking lot when Dad’s not yet new girlfriend was walking out to put more money in the parking meter. Stunned by the ribbing the accelerator and popping up his front tire really caught Shellie's eye since.

"

Page 10: FCA Conference

Let’s Get Uncomfortable: Find An Emotional Connection

Page 11: FCA Conference

ACHIEVING COMMON GROUND

Emotional Connection =

Opening the door to TRUST & BELIEVABILITY!

Achieving Common Ground =

Page 12: FCA Conference

Positive Decision Making Without FEAR, UNCERTAINTY & DOUBT!

Trust & Believability =

Page 13: FCA Conference

Without Story = $1.49 / With Story = $197.50

Where’s the ROI?

Page 14: FCA Conference

What is the ROI of your Mother?

Page 15: FCA Conference

WHAT DO YOU WANT VIDEO TO DO FOR YOU?

“I want video to help me____________!”

Page 16: FCA Conference

PLAN PRODUCE

PRESENT PERSUADE

Page 17: FCA Conference

PLAN PRODUCE

PRESENT PERSUADE

Page 18: FCA Conference

PLAN

BOLT ON AUDIENCE EMOTION DELIVERY COST

Page 19: FCA Conference

PLAN

BOLT ON AUDIENCE EMOTION DELIVERY COST

Page 20: FCA Conference

PLAN

A plan for attaching video storytelling to sales and marketing processes...

BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

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PLAN

BOLT ON AUDIENCE EMOTION DELIVERY COST

Page 22: FCA Conference

PLAN

BOLT ON AUDIENCE EMOTION DELIVERY COST

Page 23: FCA Conference

01: Fran 02: Dan 03: Claire 04: Bob

PLAN

Where Be Your People? "

"

"

"

"

"

"

"

Identify them by the stage of your sales cycle...

BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

Page 24: FCA Conference

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

FOUND

INTRODUCE

WHY

DIGEST

TELL

ABOUT US

CONFIRM

PROVE

CLIENT STORY

BELIEVE

REINFORCE

BEST PRACTICES

Meet Fran Meet Dan Meet Claire Meet Bob

CURIOUS!I LIKE IT

$I’M BUYING

$$BUY AGAIN

?AWARE!

Page 25: FCA Conference

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

DIGEST

TELL

ABOUT US

CONFIRM

PROVE

CLIENT STORY

BELIEVE

REINFORCE

BEST PRACTICES

02: Dan 03: Claire 04: Bob

!I LIKE IT

$I’M BUYING

$$BUY AGAIN

FIND

INTRODUCE

WHY

01: Fran

! AWARE

?UNAWARE

Page 26: FCA Conference

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

FRAN: Why Story

Page 27: FCA Conference

WHY DO YOU DO WHAT YOU DO?

Page 28: FCA Conference

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

DIGEST

TELL

ABOUT US

CONFIRM

PROVE

CLIENT STORY

BELIEVE

REINFORCE

BEST PRACTICES

02: Dan 03: Claire 04: Bob

!I LIKE IT

$I’M BUYING

$$BUY AGAIN

FIND

INTRODUCE

WHY

01: Fran

! AWARE

?UNAWARE

Page 29: FCA Conference

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

DAN: About Us Story

Page 30: FCA Conference

WHAT NEEDS TO BE SUPER CLEAR?

Page 31: FCA Conference

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

DIGEST

TELL

ABOUT US

CONFIRM

PROVE

CLIENT STORY

BELIEVE

REINFORCE

BEST PRACTICES

02: Dan 03: Claire 04: Bob

!I LIKE IT

$I’M BUYING

$$BUY AGAIN

FIND

INTRODUCE

WHY

01: Fran

! AWARE

?UNAWARE

Page 32: FCA Conference

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

CLAIRE: Client Story

Page 33: FCA Conference

WHAT DO YOU DO BEST?

Page 34: FCA Conference

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

DIGEST

TELL

ABOUT US

CONFIRM

PROVE

CLIENT STORY

BELIEVE

REINFORCE

BEST PRACTICES

02: Dan 03: Claire 04: Bob

!I LIKE IT

$I’M BUYING

$$BUY AGAIN

FIND

INTRODUCE

WHY

01: Fran

! AWARE

?UNAWARE

Page 35: FCA Conference

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

BOB: Best Practices Story

Page 36: FCA Conference

WHAT NEW THING ARE YOU EXCITED ABOUT?

Page 37: FCA Conference

PLAN

BOLT ON AUDIENCE EMOTION DELIVERY COST

Page 38: FCA Conference

What is an Emotional Connection?

Heart Data Distribution Personal

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

Page 39: FCA Conference

BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

SIMON SINEK: Start With Why

PLAN

Page 40: FCA Conference

Gut Feeling

Facts & Data

BOLT ON : AUDIENCE : EMOTION : DELIVERY : COSTPLAN

Page 41: FCA Conference

01. Primary Emotional Connection

02. Secondary Emotional Connection

Why is Why important? Cart before the horse

BOLT ON : AUDIENCE : EMOTION : DELIVERY : COSTPLAN

Page 42: FCA Conference

01. Primary Emotional Connection

02. Secondary Emotional Connection

Horse before the cart...

BOLT ON : AUDIENCE : EMOTION : DELIVERY : COSTPLAN

Page 43: FCA Conference

PLAN

BOLT ON AUDIENCE EMOTION DELIVERY COST

Page 44: FCA Conference

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

Think “How Aggressive?” Ongoing Conversation

Page 45: FCA Conference

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

No recipe for the One Hit Wonder...

Page 46: FCA Conference

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

CONGRATULATIONS! You now know there are over 77 million people dumber than you...

77,519,723

Page 47: FCA Conference

PLAN

BOLT ON AUDIENCE EMOTION DELIVERY COST

Page 48: FCA Conference

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

How much you got? Please provide a budget...

Page 49: FCA Conference

PLAN BOLT ON : AUDIENCE : EMOTION : DELIVERY : COST

Think Phone Bill! What can you spend monthly?

Page 50: FCA Conference

PRODUCEPLAN

PRESENT PERSUADE

Page 51: FCA Conference

PRODUCE

AUTHENTIC STORY CLIENT VS. VIEWER HURDLES

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PRODUCE

AUTHENTIC STORY CLIENT VS. VIEWER HURDLES

Page 53: FCA Conference

AUTHENTIC : STORY : CLIENT VS VIEWER : HURDLESPRODUCE

We actually CAN handle the truth...

Page 54: FCA Conference

AUTHENTIC : STORY : CLIENT VS VIEWER : HURDLESPRODUCE

EVOKING ONLINE TRUST Interactions online rarely happen

with people we don’t trust

Page 55: FCA Conference

PRODUCE

AUTHENTIC STORY CLIENT VS. VIEWER HURDLES

Page 56: FCA Conference

Story is the fastest way to achieve Common Ground

AUTHENTIC : STORY : CLIENT VS VIEWER : HURDLESPRODUCE

Page 57: FCA Conference

What makes a Story?

Question Journey Reflection Reward Story

?

AUTHENTIC : STORY : CLIENT VS VIEWER : HURDLESPRODUCE

Page 58: FCA Conference

AUTHENTIC : STORY : CLIENT VS VIEWER : HURDLESPRODUCE

Aesop… The great story teller

Page 59: FCA Conference

AUTHENTIC : STORY : CLIENT VS VIEWER : HURDLESPRODUCE

Commitment Support Characters Visuals Sound

Page 60: FCA Conference

AUTHENTIC : STORY : CLIENT VS VIEWER : HURDLESPRODUCE

Essentials to creating an effective VIDEO story: - Show me something

- Keep it simple

- EMOTION!

Page 61: FCA Conference

PRODUCE

AUTHENTIC STORY CLIENT VS. VIEWER HURDLES

Page 62: FCA Conference

F

Client

V

Viewer

FactsData

Compliance

RelevantBelievableReward

AUTHENTIC : STORY : CLIENT VS VIEWER : HURDLESPRODUCE

Page 63: FCA Conference

F

Client

V

Viewer

FactsData

Compliance

RelevantBelievableReward

AUTHENTIC : STORY : CLIENT VS VIEWER : HURDLESPRODUCE

Page 64: FCA Conference

AUTHENTIC : STORY : CLIENT VS VIEWER : HURDLESPRODUCE

Page 65: FCA Conference

AUTHENTIC : STORY : CLIENT VS VIEWER : HURDLESPRODUCE

Page 66: FCA Conference

PRODUCE

AUTHENTIC STORY CLIENT VS. VIEWER HURDLES

Page 67: FCA Conference

AUTHENTIC : STORY : CLIENT VS VIEWER : HURDLESPRODUCE

Breaking down hurdles with story...

Page 68: FCA Conference

PRODUCEPLAN

PRESENT PERSUADE

Page 69: FCA Conference

PRESENTDEEPER DIVE SOCIAL STORY CROSS DATABASE

Page 70: FCA Conference

PRESENTDEEPER DIVE SOCIAL STORY CROSS DATABASE

Page 71: FCA Conference

DEEPER DIVE : SOCIAL STORY : CROSS DATABASEPRESENT

Where next? What’s next?

Page 72: FCA Conference

DEEPER DIVE : SOCIAL STORY : CROSS DATABASEPRESENT

Page 73: FCA Conference

PRESENTDEEPER DIVE SOCIAL STORY CROSS DATABASE

Page 74: FCA Conference

DEEPER DIVE : SOCIAL STORY : CROSS DATABASEPRESENT

Page 75: FCA Conference

PRESENTDEEPER DIVE SOCIAL STORY CROSS DATABASE

Page 76: FCA Conference

DEEPER DIVE : SOCIAL STORY : CROSS DATABASEPRESENT

Do you work with partners?

Page 77: FCA Conference

DEEPER DIVE : SOCIAL STORY : CROSS DATABASEPRESENT

Page 78: FCA Conference

DEEPER DIVE : SOCIAL STORY : CROSS DATABASEPRESENT

Page 79: FCA Conference

PRODUCEPLAN

PRESENT PERSUADE

Page 80: FCA Conference

PERSUADEEXCUSE ONGOING NOT ABOUT YOU

Page 81: FCA Conference

PERSUADEEXCUSE ONGOING NOT ABOUT YOU

Page 82: FCA Conference

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Getting permission to interrupt!

"{SALES VIDEOS

"{MARKETING VIDEOS

FOUND

INTRODUCE

WHY

TOUCH

DIGEST

TELL

ABOUT US

CONFIRM

PROVE

CLIENT STORY

BELIEVE

REINFORCE

BEST PRACTICES

Meet Fran

Meet TriggerONGOING

Meet Dan Meet Claire Meet Bob

CURIOUS!I LIKE IT

$I’M BUYING

$$BUY AGAIN

?AWARE

CAREDON’T CARE

!

Audience

Shift

Page 83: FCA Conference

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Getting permission to interrupt!

"{SALES VIDEOS

"{MARKETING VIDEOS

FOUND

INTRODUCE

WHY

TOUCH

DIGEST

TELL

ABOUT US

CONFIRM

PROVE

CLIENT STORY

BELIEVE

REINFORCE

BEST PRACTICES

Meet Fran

Meet TriggerONGOING

Meet Dan Meet Claire Meet Bob

CURIOUS!I LIKE IT

$I’M BUYING

$$BUY AGAIN

?AWARE

CAREDON’T CARE

!

Audience

Shift

Page 84: FCA Conference

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Page 85: FCA Conference

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Everyone Has A Blurry Space

Page 86: FCA Conference

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

"{THE ADS

"{THE ARTICLES

FOUND

INTRODUCE

TOUCH

DIGEST

TELL

CONFIRM

PROVE

Meet Fran

Meet Trigger

Meet Dan Meet Claire

CURIOUS!I LIKE IT

?AWARE

DON’T CARE

!

Audience

Shift

Page 87: FCA Conference

PERSUADEEXCUSE ONGOING NOT ABOUT YOU

Page 88: FCA Conference

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Page 89: FCA Conference

✆ $

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Page 90: FCA Conference

✆ $

4 weeks

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Page 91: FCA Conference

✆ $

4 weeks

18 mn

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Page 92: FCA Conference

✆ $

4 weeks

18 mn

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Page 93: FCA Conference

✆ $

4 weeks

18 mn

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Page 94: FCA Conference

✆ $

4 weeks

✔ ▶ ▶ ▶ ▶

18 mn

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Page 95: FCA Conference

✆ $

4 weeks

x▶ ▶ ▶ ▶

18 mn

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Page 96: FCA Conference

✆ $

4 weeks

x▶ ▶ ▶ ▶

18 mn

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Page 97: FCA Conference

✆ $

4 weeks

4

x▶ ▶ ▶ ▶

18 mn

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Page 98: FCA Conference

✆ $

4 weeks

4

x▶ ▶ ▶ ▶

18 mn

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Page 99: FCA Conference

Email Clicks WITH Embedded video

Email Clicks WITHOUT Embedded video

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Page 100: FCA Conference

EMOTIONAL EQUITY!

What is an Emotional Connection?

Heart Data Distribution Personal

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Page 101: FCA Conference

PERSUADEEXCUSE ONGOING NOT ABOUT YOU

Page 102: FCA Conference

EXCUSE : ONGOING : NOT ABOUT YOUPERSUADE

Who gets your permission to keep interrupting? To work... it can’t be about you. So get over it!

Page 103: FCA Conference
Page 104: FCA Conference

FOUND

INTRODUCE

WHY

TOUCH

DIGEST

TELL

ABOUT US

CONFIRM

PROVE

CLIENT STORY

BELIEVE

REINFORCE

BEST PRACTICES

Meet Fran

Meet TriggerONGOING

AUDIENCE ALLOCATION

Meet Dan Meet Claire Meet Bob

CURIOUS!I LIKE IT

$I’M BUYING

$$BUY AGAIN

?AWARE

CAREDON’T CARE

SALES STAGE

PERSONALITY

EXCUSE TO

INTERRUPT

Audience

Shift

YOURSTORY

Behavior

Change !

Page 105: FCA Conference

FIND DIGEST

ENGAGE ONGOING INDUSTRY

CONFIRM BELIEVE

01: Fran

00: Earl

02: Dan 03: Claire 04: Bob

E

THE ADS

THE ARTICLES

EXCUSE TOINTERRUPT

{

{

STORYBOOK

Page 106: FCA Conference

Thanks to Session Sponsor:Progress Printing Plus

Page 107: FCA Conference