Family assistance at home

Tanja Hodnik

Workshop

AFE-INNOVNET: Towards an age-friendly Europe

Udine, 30 -31 March 2015

www.ljubljana.si

Data for 2013 (source: SURS) MOL Slovenia

Surface km2 274,99 20.273

Number of inhabitants 282.741 2.059.114

Population density per km2 1.028,2 101,6

Population of 65+ 17,4% (48.750)

The City of Ljubljana: Age-friendly policy

• member of the WHO Global Network of Age-Friendly Cities

• member of the WHO European Healthy Cities Network Active Ageing subnetwork

• Council for the Issues of the Elderly

• Action plan „Age-friendly Ljubljana for the period from 2013 to 2015“

• Strategy for the development of Social Care in the City of Ljubljana for the period from 2013 to 2020

• Legislative activities + supporting and co-financing NGO‘s and public institute‘s activities, programs

Family assistance at home (FAH) in Ljubljana historically

• In 2012 Ljubljana celebrates the 20th anniversary providing the service

• 1992 – 2002: FAH services were offered by the Ljubljana social centers and retirement homes

• In 2002 the City of Ljubljana established a Home Care Institute

• In 2009 the City of Ljubljana commissioned a concessionary Pristan to respond to the high demand

Family assistance at home (FAH)

• Social welfare service

• Organized as a public service

• Service is provided and co-financed by local communities (part of the service price is paid by the user, part is co-financed by local community, possibility of exemption from the service – competent authority Centre for social work)

• Professionally managed process (two parts: professional part and direct implementation of the service)

• Services are implemented at the home of the user

Purpose of FAH

• Help at ensuring the quality of live at their own home• To allow the users to stay at their own home as long

as possible• Preventing loneliness• To relieve the relatives

FAH - data • creation of appropriate circumstances for the elderly to

remain at home and in their local environment • help with maintenance of personal hygiene, household help

and help with keeping up social contacts

• Statistic for 2014: 165.736 hours 1.420 users 2.426.020 €

FAH - users

• Persons over 65 years of age• Persons with disabilities (with disability status, other

disabilities)• Chronically ill persons, persons with long term health

problems• Children with severe physical disability and mental

health problems

Provision of FAH in Ljubljana• The City of Ljubljana subsidized 80% of the total cost of FAH services

• The remaining 20% of the cost is covered only by the financially solvent users of the services or else by the City of Ljubljana

• In 2014: 2.426.345 € from the city budget or 191.206 € more than in 2013

Home Care Institute Ljubljana• Public institute, established in 2002

• Institute works in the context of a public service

• The city of Ljubljana subsidizes 80 % of the service costs

• Follows to work professionally, responding to the needs quickly

Home Care Institute Ljubljana

• In 2014 the institute implemented 137.467 hours of family assistance at home

• In 2014 the institute implemented 163.290 visits at the users home

• Monthly the institute had 756 users on average

Services that complement FAH services at Home care institute Ljubljana

• Developing the expansion of activities• To raise the quality of the services and to gain the certificate of

quality ISO 9001• Realization of the preparation of the project Centre for

dementia• Voluntary and intergenerational cooperation• Work in the field of public interest• Exchange of technical and medicine devices for the users• Additional activities at Vila Urška• Cooperation at implementing EU projects• Informing the public about the work of the institute

Home Care institute Ljubljana – Social service

• Social service is not a part of the public service network

• Includes help with domestic chores, bringing prepared meals, buying and bringing food, laundry and ironing work etc.

• Social service had 200 users in 2014

Ljubljana City Library• 6 libraries in more than 30 locations• The learning exchange services, the centre for

autonomous learning, points of lifelong learning• Travelling library • Home-library service

Ljubljana -vision

The City of Ljubljana recognizes the significance of its elderly and therefore attempts to build channels for

information on their needs and wishes to flow freely in order to continually improve the overall provision of

quality programmes and services for the elderly.

Tanja Hodnik, Head of the Social care department Health and social care departmentphone: + 386 (0)1 306 4107 e-mail: tanja.hodnik@ljubljana.si

Thank you for your attention!

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