expressing satisfaction and dissatisfaction

5/20/2018 Expressing Satisfaction and Dissatisfaction

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EXPRESSING SATISFACTION AND DISSATISFACTION

STANDAR KOMPETENSI

3. Mengungkapkan makna dalam teks percakapan transaksional dan interpersonal resmi dan

berlanjut (sustained) dalam konteks kehidupan sehari-hari

KOMPETENSI DASAR

3.1 Mengungkapkan makna dalam percakapan transaksional (to get things done) dan interpersonal

(bersosialisasi) resmi dan berlanjut (sustained) dengan menggunakan ragam bahasa lisan secara

akurat, lancar dan berterima dalam konteks kehidupan sehari-hari dan melibatkan tindak tutur:

menyampaikan pendapat, meminta pendapat, menyatakan puas, dan menyatakan tidak puas

ALOKASI WAKTU : 14 X 45 Menit

INDIKATOR

Menggunakan tindak tutur menyatakan puas

Merespon tindak tutur menyatakan puas

MATERI PEMBELAJARAN

Asking about satisfaction and dissatisfaction

How do you like your room?

Is everything O.K?

Is everything satisfactory?

Are you satisfied?

Did you find our service satisfactory?

Do you want to complain about something?

Was something not to your satisfaction?

Are you dissatisfied with something?

Expressing satisfaction

I really like my new haircut.

Im completely satisfied with everything youve done for me.

It was satisfactory.

Everything is fine, thank you.


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Everything was just perfect.

Im happy enough with it.

It was okay. Not too bad

Good enough.

Expressing dissatisfaction

I am little dissatisfied with the service here.

I am a bit disappointed with the program.

The food was lousy.

Im tired of working here.

I dont like the color.

I have a complaint.

Im very dissatisfied with the condition.

I want to make a complaint.

Responding Dissatisfaction

I see.

Im sorry to hear that.

Ill look into it.

Ill see what I can do about it.

Ill try and take care of it.

Examples :

Conversation 1

Waiter : Is everything O.K. here?

Man : Yes, thank you. Everything is fine.

Waiter : Is your steak satisfactory?

Woman : Quite good.

Waiter : How about your roast chicken, Maam?Is it O.K. too?


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Woman : Its just right. Just the way I like it.

Waiter : Will there be anything else, then?

Man : No, not at the moment.

Waiter : Very well, then. Have a nice day.

Man : Thanks.

Conversation 2

Shopkeeper : Good afternoon. Is there anything I can help you with?

Customer : Good afternoon. I am not satisfied with the shirt I bought yesterday in this shop?

Shopkeeper : Why? Whats wrong with it?

Customer : Let me explain. I wear extra-large T-shirts. The one you gave me is extremely small. See

the label is M not XL

Shopkeeper : I am sorry, Sir

Vocabularies related to expressing satisfaction

Satisfy (verb) = membuat kepuasan

Satisfaction (noun) = kepuasan

Satisfied (adj.) = puas

Satisfying (adj.) = yang memuaskan

Satisfactory (adj.) = yang puas

Contented (adj.) = puas

Pleased (adj.) = senang

Vocabularies related to expressing dissatisfaction

Dissatisfy (verb) = tidak membuat puas

Dissatisfaction (noun) = ketidak puasan

Dissatisfied (adj.) = tidak puas

Dissatisfying (adj.) = tidak memuaskan

Dissatisfactory (adj.) = tidak memuaskan


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Discontented (adj.) = tidak puas

Displeased (adj.) = tidak senang

PRACTICE

In pairs, study the following dialogues and complete the table that follows. Then, perform the

dialogues.

Example 1

Andi : Retno, I thought you were on vacation.

Retno : Well, I got back early.

Andi : Why?

Retno : Well, I didnt really enjoy being there.

Andi : What happened?

Retno : Well, the beach was very dirty, and when I got there it was raining heavily. What

made it worse was the hotel where I stayed had a bad service.

Andi : You seem to be unhappy with your vacation.

Retno : Yes, Im quite displeased about it.

Example 2

Denias : Ian, where have you been? Ive been looking for you for the past six days.

Ian : I just got back from Maluku.

Denias : Really? So you had your vacation there?

Ian : Well, actually I was visiting my grandparents. But, I also visited some beaches and a

museum there.

Denias : Did you have fun?

Ian : Absolutely. The beaches are great and the sea is full of beautiful coral reefs.

Denias : Dont tell me you went snorkeling!

Ian : Yes, I did. It was awesome. Im really content with my trip.

Denias : Oh, I wished I had been there too.


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Ian : You should go there sometime.

Denias : Yes, I know.

Example 3

Retno : Hows your vacation in Bali?

Ayu : It was terrific! The beaches are beautiful and the sun set from Tanah Lot is

magnicent.

Retno : Really? What else did you do there?

Ayu : Oh, I went parasailing! It was the most breath-taking thing that Ive ever done.

Retno : Wow, it must be a very fun trip for you.

Ayu : Yes, Im very satisfied with my vacation there. You must go there.

Retno : Yes, I think Ill do that.


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Exercise 1.

Complete the blanks based on what you hear in the spoken text.

Franklin and his customer In electric shop.

Franklin : good afternoon, Sir.

Customer : Good afternoon.

Franklin : Oh.. you came here two days ago to buy a ..(1) didnt you?

Customer : Yes, I did(2) I came here.

Franklin :Ehm is there anything(3) with the television youve bought, Sir? I would do any

thing if it ..(4)you.

Customer : No. the television set is very good. The picture is very..(5). It really makes

me..(6)

Franklin : Thats good. I always sell(7) with high quality.

Customer : Now, I need a tape player for my daughter. she needs (8) listening to English.

Franklin : Certainly, Sir. Let me show you this one. It has both CD and cassette drives. Your
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daughter must like it.

Customer : Ehm.. it (9) very good.how much it does it cost?

Franklin : Its only $.... (10).

expressing satisfaction and dissatisfaction

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