experience design
TRANSCRIPT
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EXPERIENCE DESIGNHow to win more businessCreate engaging experiencesAnd live an happy life
Dario CherubinoSite Italy president 2014Azimut – creating emotions creative director
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CONTENTis king
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CONTEXTis king
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We are influenced by Availability
Fact
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We are influenced by Availability
Fact
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Increase the availability of specific information
Instant tip
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We learn in little “chunks”
We remember up to 4 chunks at a time
Fact
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Successive Disclosure
Instant tip
AttentionRelevanceConfidenceSatisfaction
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Chunks theory influences buying
Instant tip
If more than 4 options are available, the buyer will not buy
If 3 options are available, most people will choose the middle one, both in value and position
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We relate to stories more than to data
Fact
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Tell the story behind the fact
Instant tip
Underline scarcity and unicity
Always introduce speakers, artists and performers
Use live testimonials
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We infer causality(even if it doesn’t exist)
“Joey’s mother became furiously angry with him.The next day, Joey’s body was covered with
bruises”
Fact
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Dopamine makes you search for more information
Dopamine causes you to be dependent by emails, social media, sms…
Dopamine is related to desire, not to pleasure:it is responsible for the anticipation and
expectation of the pleasure, and stimulates you to act
Dopamine system is stronger than opiod systemSearch is stronger than pleasure
Fact
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Create expectation
Instant tip
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Dopamine is stimulated by unpredictability
Instant tip
140 characters are even more addictive
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Our senses influence each other
and our final perceptionIn speech perception seeing the lips of the speaker affects what we hear (‘Do We Hear with our Eyes?’, McGurk
&McDonald, 1976);
In the cinema we locate the voices of actors as coming from the screen although the sound does not comes from
there (‘Ventriloquism Effect’, Alais & Burr, 2004);
What we hear can affect what we see (‘Sound-induced Flash illusion’, Shams et. Al, 2000);
Smells and colours affect how sweet a food tastes (‘Sweetness Enhancement’, Stevenson, 2009);
Sounds can change how rough or smooth one’s hands feel (‘Parchment Effect’, Jousmäki & Hari, 1998)
Fact
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the Bouba/Kiki effector the Takete/Maluma effect
Fact
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Colours influence our mood
Blue and Brown are relaxingRed is exciting and creates urgency
Orange reflect enthusiasmYellow brings optimism
Green is connected to nature and piece…
Fact
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Colours influence our perception
Yellow causes fatigue on the eyeOrange is often considered aggressive
Black is elegant and “serious”…
Fact
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About colors
1) Avoid vibrating color combinations 2) Use high contrast color combinations if you are
to use a videoprojector3) Choose a 2/3 colors palette and stick to it!
Instant tip
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Colours in cultures
http://www.informationisbeautiful.net/visualizations/colours-in-cultures/
Instant tip
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If it’s purple someone’s gonna die
Instant tip
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Preston Bailey’s color palette picker
Instant tip
http://www.prestonbailey.com/tools/color-story/
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Adobe Color app
Instant tip
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Think about lights AND shadows
Instant tip
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We feel the beat!
Humans and songbirds are the only creatures that automatically feel the beat of a song.
The human heart wants to synchronize to music,
the legs want to swing, metronomically, to a beat.
Our bodies are made to be moved by music and move to it.
Fact
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Volume
Instant tip
Normal conversation volume is 60-80 dB
We perceive as “twice as loud” a 10dB increase
Check the volume with free apps like:Decibel UltraDecibel 10thDecibel Meter
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Volume
Instant tip
“Signal to noise” is a metric that takes into account the ambient noise of a room, which includes any undesired
sounds that can be heard or measured (heating/ventilating/air conditioning, elevators,
projectors, weather…).
Absolute minimum signal to noise metric in a conference room is 20 dB.
For best results, the conference room facility should be designed for a signal to noise metric of at least 25 dB.
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the perfect soundcheck
Instant tip
Alan Parsons Sound Check cdCanford’s Quick Check cd
“Rikki don’t lose that number” - Steely Dan“The Show must go on” - The Queen
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Soundscape
Instant tip
Brian Eno’s Music for Airports
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Taste is our more intimate sense
Fact
Eating has always been a social experience.
Taste and smell have the ability to trigger nostalgic and pleasant memories, inspire
adventure, and much more…
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Enjoy tasty sculptures
Instant tip
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Explore molecular mixology
Instant tip
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People is fascinated by “real” experiences
No matter if good or bad
Fact
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Hans Brinker Budget Hotel
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Hans Brinker Budget Hotel
twit:
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Hans Brinker Budget Hotel
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Making things together bonds people
Singing, walking together, dancing, eating…any simultaneous action actually works!
It activates the mirror neurons and strengthen the feeling of being a cohesive group
Fact
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Emotions are connected to the movement of the muscles
If you feel happy, you smileAND
if you smile, you feel happy
Fact
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Instant tip
Zygote (led) balls
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Instant tip
Social games
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Instant tip
Spinning wheel
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Instant tip
Teambuilding activity:Lip Dub
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Instant tip
Build something
together
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Memories are important
Do you prefer to enjoy a seven-days vacation, knowing that you will forget everything,
or just a 3-days vacation, but retaining your memories of the experience?
Fact
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Give them an easy way to collect memories
Instant tip
Hire a professional photographer
Hire a professional videomaker
Create an hashtag
Produce inspiring backdrops
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Instant tip
Give them something branded to shoot
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Instant tip
Think about alternative photo-booths
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Give them an easy way to share
Instant tip
Wi Fi is COMPULSORY
Use SpeedTest.net to check your bandwidth
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Download/Upload: This is how fast your network is downloading/uploading a file. The upload and download speeds are measured in Mbps (Megabits per second): the higher the Mbps, the better.
1000 Kb = 1 Megabit 8 Megabit = 1
Megabyte
Google's Hangout recommends at least 1 mbps for both uploads and downloads, though you can squeak by with a bare minimum of 250 Kbps uploads and 512 Kbps downloads. For a hangout with more than two people, Google suggests a download speed of at least 2 mbps and an upload speed of 1 Mbps, or you'll end up with frustratingly low-resolution (and possibly choppy) video and stuttering audio.Hulu, Netflix, Vudu recommend 1-2 Mbps for SD video streaming, 2-4 Mbps for HD 720p video, 3-9 Mbps for HD 1080p videos.
Instant tip
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100 is good
50 is very good30 is awesome
Ping: measures the time it takes for a packet of data to travel from your computer to another system and back. The lower the ping value, the better. Ping times that are high can indicate a latency issue with your connection.
Human perception limit is 80ms
Instant tip
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The Dunning Kruger effect
Unskilled individuals tend to suffer from illusory superiority, rating their ability much higher than is accurate, while highly skilled individuals tend
to rate their ability lower than is accurate
Fact
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Be patient with your clients
Instant tip
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Be trueBe consistent
Be unexpectedBe fun
Go one step further
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