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Experian Username and Password Self Service Facility

User Guide

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Contents

1 Document Control ........................................................................................................................... 3

1.1 Version Control ....................................................................................................................... 3

1.2 Document History ................................................................................................................... 3

2 New Users ....................................................................................................................................... 4

2.1 How to setup your security profile ......................................................................................... 4

2.2 Re-registration ........................................................................................................................ 9

3 How to Change your Password ..................................................................................................... 10

4 If you have forgotten your password or passphrase .................................................................... 12

5 If you have forgotten your User Account ID ................................................................................. 15

6 Existing Users ................................................................................................................................ 17

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1 Document Control

1.1 Version Control

This document is subject to change control. All requests for change should be referred to the

author.

1.2 Document History

Date of

issue

Document

version

Modification detail Document author

17/05/2013 0.1 New document GTS EC Security

Services

08/07/2013 0.2 Updated registration email

screenshot.

GTS EC Security

Services

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2 New Users

2.1 How to setup your security profile

It's important never to reveal your security details to anyone else and, for additional security, you

will be required to change your password on a regular basis.

If you suspect someone has seen or knows your security details (i.e. User Account ID, Password and

Passphrase), you should reset your details immediately.

It is important that only you can access the online service, therefore, it is always recommended that

if you leave your PC unattended you lock your PC, and when you have finished using the online

service you close down your Internet browser.

If at any time further assistance is required please call the Experian

Service Support desk on +44 (0) 115 9344 444, quoting reference ‘IDM’.

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To access your WASP protected Experian product it is necessary for you to first register a profile in

Experian’s Self Service facility.

When your account was created, you should have received three emails from Experian.

The first email contains the Account User ID you will use to logon with, as illustrated in Fig. 1

Fig.1 – New Account User ID email

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The second email provides a time limited registration link, an example is shown in Fig.2 below:

Fig. 2 – Profile registration link.

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Clicking the registration link will take you directly through to the profile registration screen as shown

in Fig. 3 below:

Fig.3 – Profile registration screen

Here you can choose your WASP password and passphrase.

The passphrase can contain only alpha numeric characters and must be between 8 and 12 characters

in length.

A note on Password Complexity

Passwords must be a minimum of 8 characters long, up to a maximum of 32 characters.

Passwords must contain characters from three of the following four categories:

Lowercase characters

Uppercase characters

Numerical digits (0 to 9)

Special characters except & + ‘

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Also, in case you may forget these credentials in the future; you will need to select three security

Questions and Answers. These can be used when going through a self-service forgot/reset password

process flow, detailed later in this guide.

After you have successfully saved your profile you will see a screen to that effect.

Fig.4 – Profile successfully updated

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The third email you should receive is the Product Assignment email.

This confirms that once you have registered your profile, your Experian Product access is in place

and ready to use. Note, the wording in this email may vary depending on the product you have been

assigned.

Fig. 5 – Product Assignment email

2.2 Re-registration

As mentioned previously the link inside the registration email is time limited. That means it can only

be used once and furthermore it expires after 10 minutes. If you click this link after the link has

expired you will be offered the chance to enter your User Account ID and email address to re-send a

new registration link.

Fig. 6 – Re-register.



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3 How to Change your Password

In order to change your password, you can follow the “I want to change my password” link on the

Logon Page.

Fig.7 – Change Password link

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There you will be presented with a screen that requires you to enter your User Account ID, current

password and the new password (twice for confirmation)

Fig.8 – Change Password

Note that a password history is maintained and you will not be able to re-use one of your last 13

passwords.



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4 If you have forgotten your password or passphrase If you have forgotten your password or passphrase, simply follow the “I have forgotten my

password” link on the WASP logon page.

Fig.9 – Forgot Password link

You will be presented with a screen where you need to enter your User Account ID and your

registered email address.

Fig.10 – Forgotten Password screen

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Next you will be challenged to provide the answer to one of your security questions, Fig. 11.

Fig.11 - Answer security question screen.

If this question is answered successfully a reset password token will be sent to your registered email

address.

Fig. 12 – Forgotten password complete.

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Inside the email will be a time limited reset token that only be used once. As shown in Fig. 13

Fig.13 – Reset password email

Clicking through this link will bring up your profile, where you can choose a new password for the

account. You can also update your WASP passphrase and your security Questions and Answers.

Fig. 14 – Update profile screen



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5 If you have forgotten your User Account ID Should you forget your User Account ID you can retrieve it by following the “I have forgotten my

username” link on the WASP logon page.

Fig.15 – Forgot User Account ID

You will then be presented with a screen that allows you to enter your registered email address.

Fig. 16 – Forgotten User Account ID screen.

If the email address is valid they you will receive an email as shown in Fig. 17.

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Fig. 17 - Forgotten User Account ID email.



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6 Existing Users If you are an existing WASP user you likely already have a profile setup in one of the existing Identity

Management systems provided by Experian such as Sun IDM.

To be able to continue to reset your password should you forget it, the first time you access the new

forgot password facility or the registration link provided on the WASP login page, you will be

presented with a screen where you need to enter your User Account ID and your registered email

address.

If the details provided are valid and match what we stored against your account you will be sent a

registration email and be able to setup a profile using the process described in Section 2.1 of this

guide.

Should you have any difficulty setting up your new profile you can call the Experian Service Support

Desk who will assist you in setting up the profile against your existing account and email address.



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