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EU-US eHealth/Health IT Cooperation InitiativeWorkforce Development

Work Group

September 12, 2013

Meeting Etiquette• Participants automatically enter the webinar in

“listen only” mode. The organizer will then unmute all participants. We ask if you are not speaking to manually mute yourself• NOTE: VoIP participants have the ability to

“Mute” themselves by clicking on the green microphone. However, if you would like to speak, only you can unmute yourself.

• If you are dialing in using a telephone and NOT using the VoIP you MUST dial the audio pin in order for the organizer to unmute you – if you do not use the audio pin and just push # when prompted the Organizer cannot unmute you

Meeting Etiquette CONTINUED

• If you are calling from a telephone, please do not put your phone on hold. If you need to take a call, hang up and dial in again when you have completed your other call

• This meeting is being recorded• Another reason to keep your phone or your

VoIP on mute when not speaking• Use the “Chat” or “Question” feature

for questions, comments and items you would like the moderator or other panelists to know.

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Agenda

Topic Time Allotted General Announcements 5 minutesDefining and Refining Our Work 5 minutesExamining Skills/Competencies Needed in Acute Care Setting 45 minutes

Next Steps/Questions 5 minutes

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General Announcements• The Workforce Development Workgroup meets every Thursday

from 10:00am – 11:00am ET or 4:00pm-5:00pm CEST– To participate please see the “Weekly Meetings” Section of the

EU-US eHealth Collaboration Wiki Homepage: http://wiki.siframework.org/EU-US+eHealth+Cooperation+Initiative

• We will be presenting our work at the EU-US eHealth Conference in Boston, MA Oct 21-23, 2013 http://b2match.eu/eu-us-ehealth-marketplace-boston2013

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Note: Please check the meeting schedule weekly to get the most up-to-date meeting information

Join the EU-US eHealth/Health ITCooperation Initiative

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• We encourage all members to “sign up” for the initiative. By joining this ensures you stay up-to-date with the work being done, communications and any initiative activities

• Simply complete the EU-US MOU Project Signup Form on the Wiki Page: http://wiki.siframework.org/EU-US+MOU+Roadmap+Project+Sign+Up

Archived Meeting Materials

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• For all meeting minutes, presentations, reference materials and recordings please visit the Materials tab and select “Past Meetings” from the drop down menu http://wiki.siframework.org/Project+Meeting+Artifacts.

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Defining and Refining Our Work• Phase 1:

– Proposed Approach• Define settings

– Select one small setting such as pharmacy, primary care, etc. and then repeat process for other settings to help them run a bit smoother and perhaps faster.

• Define skills needed to support these settings – as related to HealthIT

• Map skills to professional roles/titles • Phase 2: Examine what exists to support these roles• Phase 3: Gap Analysis• Phase 4: Final Recommendations

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Identified Setting-Acute Care• Acute Care is defined as “a level of health care in which a patient is

treated for a brief but severe episode of illness, for conditions that are the result of disease or trauma, and during recovery from surgery. Acute care is generally provided in a hospital by a variety of clinical personnel using technical equipment, pharmaceuticals, and medical supplies.”

• For example, influenza, allergies, bronchiolitis.

• We have selected the acute care setting because it is…• stable;• does not vary too much with the scale of the facility in which it is

provided; • is delivered similarly in US and EU; and • has a relatively common definition on both sides of the

Pond(patient outreach – consumer focus).

• *Definition of acute care taken from Hospitals Today: http://www.ct.gov/dph/lib/dph/ohca/hospitalstudy/HospToday.pdf

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Acute Care SettingIdentifying Skills/Competencies• Understanding that several health

professionals—from physicians to administrators utilize health IT on a day-to-day basis, it is important that we examine and identify the skills/competencies needed to support these professionals in the acute care setting – as related to HealthIT

• Let’s examine skills/competencies from various sources

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Acute Care SettingIdentifying Skills/Competencies CONTINUED

• Sample core competencies include: – health information literacy and skills; – health informatics skills using the electronic

health record (EHR);– privacy and confidentiality of health

information; – health information/data technical security; and – basic computer literacy skills.

• *AHIMA and AMIA. (2008). Joint Work Force Task Force: Health Information Management and Informatics Core Competencies for Individuals Working With Electronic Health Records. (2008). Retrieved from http://library.ahima.org/xpedio/groups/public/documents/ahima/bok1_040723.pdf.

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Skills/Competencies Proposed by AMHIA • Review AMHIA competencies; see if any map to our identified setting(s); and add any additional

competencies.• View this spreadsheet on our Wiki: http://

wiki.siframework.org/file/detail/AHIMA-AMIA_Matrix_Tool.pdf

• *Developed by the American Health Information Management Association (AHIMA) and American Medical Informatics Association (AMIA)

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Mapping EU and US Roles/Titles • Found on our Wiki: http://

wiki.siframework.org/file/detail/Comparison%20of%20Healthcare%20Worker%20Roles%20in%20US%20and%20EU.xlsx

• EU Healthcare Worker: http://ec.europa.eu/internal_market/qualifications/regprof/index.cfm?action=professions&quid=1&mode=asc&pagenum=1&maxrows=15#top

• US Healthcare Worker: http://library.thinkquest.org/15569/car1a.html

Next Steps

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• Workforce Development Work Group will continue to meet every Thursday from 10:00am - 11:00am (ET)/4:00pm - 5:00 pm (CEST)

• Check the Workforce Development Wikipage regularly for updates: http://wiki.siframework.org/Workforce+Development+Work+Group

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Upcoming MeetingsDate Meeting Topics

Sept. 19th, 2013 • Continued Review of competency materials

Sept. 26th , 2013 • Continued Review of Competency• Create/draft missing competencies

Oct. 3rd, 2013 • Create/draft missing competencies• Identify Roles

Oct 10th, 2013 • Identify Roles• Map Roles Between EU and US

Oct 17th, 2013 • Map Competencies to Roles

Oct 23rd, 2013 • Face to Face Working Session at the Boston EU-US eHealth Conference to finalize Competencies/Roles and begin to work on identifying training and training gaps

Workforce Support Leads

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• US Point of Contacts– Mera Choi, Mera.Choi@hhs.gov– Jamie Parker, jamie.parker@esacinc.com– Gayathri Jayawardena, gayathri.jayawardena@esacinc.com– Amanda Merrill, amanda.merrill@accenturefederal.com– Emily Mitchell, emily.d.mitchell@accenturefederal.com

• EU Point of Contacts – Mary Cleary: mary@ics.ie – Benoit Abeloos, Benoit.ABELOOS@ec.europa.eu – Frank Cunningham, frank.cunningham@ec.europa.eu

Questions

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Initiative Resources • EU-US Wiki Homepage

– http://wiki.siframework.org/EU-US+eHealth+Cooperation+Initiative

• Join the Initiative– http://

wiki.siframework.org/EU-US+MOU+Roadmap+Project+Sign+Up

• EU-US Initiative Reference Materials– http://

wiki.siframework.org/EU-US+MOU+Roadmap+Project+Reference+Materials

Work Group Reference Materials

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• US • Health IT Training Curriculum:

http://www.onc-ntdc.org/http://www.healthit.gov/providers-professionals/curriculum-development-centers

• Community College Training Program: http://www.healthit.gov/providers-professionals/community-college-consortia

• University Based Training Program:http://www.healthit.gov/providers-professionals/program-assistance-university-based-training

• Joint Work Force Task Force: Health Information Management and Informatics Core Competencies for Individuals Working With Electronic Health Records:http://library.ahima.org/xpedio/groups/public/documents/ahima/bok1_040723.pdf

• Recommendations of the International Medical Informatics Association (IMIA) on Education in Biomedical and Health Informatics. First Revision.http://www.ncbi.nlm.nih.gov/pubmed/20054502

• EU• UK Health Informatics Career Framework:

https://www.hicf.org.uk/ • UK Council for Health Informatics Professions:

www.ukchip.org– Pre-recognition of elements from various constituencies are

built in, and submitted academic and commercial courses (face-to-face and e-learning) are recognized under the UKCHIP EQAS scheme as meeting UKCHIP standards.

– UKCHIP Standards have been cross-mapped to the professional requirements of a number of learned / professional societies, the discipline-specific embedded HI skills necessary in otherwise professionals’ curricula, and organizations and against generic technology standards (such as the EU e-competence framework, SFIA+ requirements)

– A number of registrants have been self-assessed for competence, as applied to their own non-UK national situation and have committed to the UKCHIP Code of Professional Conduct.

• e-ICE NHS Englandhttp://www.cln.nhs.uk/eice/online-learning/online-learning– commissioned learning materials for clinicians, managers

and domain new entrants regarding HI concepts• HI Society of Ireland work on EU e-Competence framework; within

aegis of CEPIS IT developments – towards eCompetence Framework for eHealth

• Medicine for Managers is a freely available basic guide to clinical conditions for non-clinical specialists, is of interest to HI professionals also in developing domain knowledge

• Europe for Patients:http://ec.europa.eu/health-eu/europe_for_patients/health_workforce/

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Appendix A

Vocabulary and Terminology

Vocabulary and Terminology

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• Healthcare workforce:• Clinical providers • Health IT professionals

• Information management professionals• Information technology professionals

• Clinical engineers• Allied healthcare teams or ancillary care providers• Public health leaders• Administration• Knowledge management professionals• Education, training, development and research professionals• Records management (medical, clinical and organizational)• Senior management of health IT facilities and services• Project, program and portfolio management professionals• Clinical informatics and user experience involvement

• Baseline- there will not be solely ONE of these markers. It will vary, dependent upon:• Role requirements and job specification• Technological development, availability and deployment level and

domain-specific landscape in the country, constituency or organization • Other terms?

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Appendix B

Roles

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Sample Professional Role/Title• Community Suggestion: EU ICT Service Manager

– Other indicative job titles: Clinical Systems Manager, Desktop Operations Manager, IT Manager, IT Operational Manager, Service Manager

– Job description: An ICT Service Manager takes ownership of and provides a resilient, reliable and effective information communication and technology service so that all staff in an organization are able to rely upon the technology that helps them to do their work. This includes: ensuring that all aspects of the IT architecture and infrastructure are documented, understood and maintained; managing, directing, developing and implementing the IT technical strategy so that it evolves in line with national, regional and local requirements and the organization's corporate strategies and objectives; performance managing third party IT supplier contracts and interaction with all departments to ensure delivery against pre-defined criteria; building and sustaining relationships with IT users; managing software license's; and working closely with all IT users across the organization to ensure service satisfaction and appropriate levels of robustness for all IT applications.

– Qualifications: – Degree in a relevant subject or equivalent (or equivalent experience) – Masters degree in a relevant subject or equivalent (or equivalent experience)– Vendor qualifications at Certified Professional and/or Specialist level (e.g. Microsoft

Certified IT Professional (MCITP))– IT Service Management (ITIL V3) Manager’s Bridge – ISEB Practitioner Certificates in IT Service Management – PRINCE2 Practitioner (or equivalent project management methodology) – Qualification at QCF level 4 in management or equivalent (or equivalent experience)

• *taken from NHs HI Career Framework

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Sample EU MappingRoles/Titles

• *https://www.hicf.org.uk/Index.aspx

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Appendix B: Potential List of RolesUS Suggested Roles• Clinician or public health leader• Health information management and

exchange specialist• Health information privacy and

security specialist• Research and development scientist• Programmers and software engineer • Health IT Sub-Specialist• Practice workflow and information

management redesign specialists• Clinician/practitioner consultants• Implementation support specialists• Implementation managers• Technical/software support• Trainers*ONC Workforce Development For Universities http://www.healthit.gov/providers-professionals/program-assistance-university-based-trainingONC Workforce Development for Community Colleges http://www.healthit.gov/providers-professionals/community-college-consortia”

EU Suggested Roles• Physician• Nurse• Practical nurse• Laboratory nurse• Hospital physicist• Clinical engineer• Technician• Receptionist• Statistician• Administrative personnel (several

types)• Manager of the ICT systems• Application developer• Application specialist• Database manager• ICT user support person