#espc15: build a knowledge social network with o365, yammer and office graph
TRANSCRIPT
Build a Knowledge Social Network with O365, Yammer and Office Graph
Nicolas Georgeault – Negotium technologies@ngeorgeault – [email protected]
Who am I?• Nicolas Georgeault• Negotium Technologies Montreal• 20 years of experience in IT• 13 with SharePoint• 5 as a SharePoint MVP• Co-author of Microsoft SharePoint Server 2010 et 2013 French books
• Yammer: [email protected]• Email: [email protected]• Twitter: @Ngeorgeault• Blog: http://blog.georgeault.co
Takeaways• How to choose between SharePoint 2013 and Yammer to start your
Social Network initiative• How to use Yammer in SharePoint Online and On-Premise• What your Corporate Social Graph is and how to use it to optimize
your Knowledge Management process
Quick introduction about social…
Most principal fears for companies…
…Timewasting
… Inappropriate content
… Security
… Negativity
… Mutiny
This is what we were thinking about Email (only) 20 years ago…
How to choose between SharePoint 2013 and Yammer?
A very strange situation…
Post, like and shareChat by thread
Access from any device
Search Peoples and
informationFollow a
specific topicPublish an
information
Social with SharePoint 2013
Only ONE solutionOnly ONE interface
More integrated in User environment
ESN Advanced features
Not really « Zero mails »
SharePoint Social
Content
Access from any device Chat by thread
Post, like and share
Search Peoples and
informationFollow a
specific topicPublish an
information
SAAS only
redundant ESN Features
Social with Yammer + SharePoint
SAAS Model = Quick deployment
Native multiplatform application
So…
Agile concept• « Fail Fast… »• to learn and improve quickly
• Bring users to work and to think differently
“Our industry does not respect tradition – it only respects innovation.”
Satya Nadella
“The secret of change is to focus all of your energy not into fighting the old but on building the new.” Socrates
Use Yammer if...• ... No legal constraint.• ... Collaborate with external.• ... facilitate collaboration within your organization.• ... immediately increase the visibility.• ... You want to use a hashtag #.• … You start from scratch.
Use SharePoint if…• ... legal constraints related to your profession.• ... Your business policies restrict content sharing or discussion.• ... Keep a unique user experience that the rest of your SharePoint
portal.• ... You already have a functional SharePoint portal.
How to use Yammer in SharePoint Online and On-Premise?
Integrate Yammer in SharePoint• Present any Yammer feeds in a SharePoint Page• Present company or group activities in the SharePoint context without
switching to another tool
Install Yammer
App
Add Yammer feed to « My
Site »
Add Yammer feed on any
team site
Yammer App in SharePoint 2013
Yammer Feed in SharePoint 2010
Adding Yammer Feed to MySite
In Office 365 and
… SP 2013 on Premise
Think Hybrid!• http://blogs.office.com/2014/07/08/new-interactive-training-for-hybr
id-computing-now-available/
What is Social KM?
Knowledge
The knowledge can be defined as ‘an organized body of facts, principles, procedures and information acquired over time’. (N. Blanchard and J. Thacker, 2009)
knowledge refers to what individuals or teams of employees know or know how to do (human and social knowledge) as well as a company’s rules, processes, tools, and routines (structured knowledge). (R. Noe, 2008)
To remain competitive companies need to develop strategies to retain knowledge from older workers and transfer it successfully to other employees in the corporation. (T. Calo, 2008)
“As the Baby Boomer generation prepares for retirement, many firms want to be sure that the knowledge and experience gained by the current leadership does not walk out the door when they do” (S. Glick, 2007)
Knowledge versus Know-howFor 20 years, document is considered as THE reference
Knowledge versus Know-how
Document by nature
Information Data
Information
Knowledge
sensestructuration
Knowledge
Knowledge
Knowledge
Knowledge
Know-how
logic
understanding emotional knowledge
memory
ExperienceProduction
Semantic
Multiple sources• Create an Enterprise Big Data• Use Graph features brought by Social Tools
Communication
$
$
#
#
$
Connect your systems …• Form a cloud of data from
existing systems to better exploit your information.
• Avoid errors during copying of data between systems.
• Using SharePoint as a data bus or Cortana Analytics
Big Data
ERP
CRM
Discussions
Diffusion
Collaboration
Documents
What is the Graph?
Social graph TM – Mark Zuck.
Social Knowledge TM – Larry Page
Corporate graph – Adam Pisoni
Yammer and the Corporate Graph• Corp. Graph is not just about people• All application and all information can be connected
Just a quick exemple
Order in Dynamics
Customer in CRM
Contact in SharePoint/
Yammer
Monthly sales in PowerBI
Discussion in a
Yammer Feed
Cross-Selling
Opportunity
OneDrive to share
documents
Sales contact in
CRM/SharePoint
Expert identified in SharePoint/
Yammer
With dimensions…
Command in Dynamics
Customer in CRM
Contact in SharePoint/
Yammer
Monthly sales in PowerBI
Discussion in a
Yammer Feed
Cross-Selling
Opportunity
OneDrive to share
documents
Sales contact in
CRM/SharePoint
Expert identified in SharePoint/
Yammer
Command in Dynamics
Discussion around
same needs
Expert identified in SharePoint/
Yammer
Cross-Selling
Opportunity
?
how to use it to optimize your Knowledge Management?
The Four Pillars
1. Improve your Search engine• Use what you got first… No additional license cost• Create additional Search Pages to enrich the Search experience• Open Graph and Office Graph use Search engine• Connect on your applications and crawl the content• Federate Search between your applications• Improve your meta-data using Attribute® for SharePoint
2. Start Enterprise Social Network• Create a Business uses catalog to resolve concrete business situations• Even if you are using SharePoint Social Features… Jump In! Think
about Community template• Integrate social in processes to increase adoption instead of Emails.
Ex: Communicate with some partners• Start small but think BIG… But Start!
3. Give right tool to your users• Empower your users with efficient tools• Knowledge stored in an Email is lost or unusable for the rest of the
company• Ex: Use Harmon.ie third party tool to break habits and the Email silos• Think Mobile First for your tools. More than 50% of conversations will
not happen at the office.
4. Provide default Dashboards• Extract data from your graph to generate Excel and PowerBI data
sources.• Visio Services are already part of your product… Use it!• Some of these dashboards already exists… Just use it!• Yammer dashboards with PowerBI
http://blogs.msdn.com/b/richard_dizeregas_blog/archive/2014/04/09/yammer-analytics-with-excel-and-power-bi.aspx
Delve Analytics
Ex. Tryane
#EnterpriseBrain
Start working like a BrainA connectome is a comprehensive map of neural connections in the brain, and may be thought of as its "wiring diagram". - Wikipedia
Follow #EnterpriseBrain
Start small• But think big• Short iterations to give more visibility to your improvements (3
months).• Spread the word about successes!!!
Thanks for you attention
Think about evaluations!
Questions?