eric m. kussin - nhl.comdevils.nhl.com/v2/ext/pdf/1213renewal-regular.pdf · online services...
TRANSCRIPT
Eric M. Kussin Vice President
Ticket Sales & Service
Last season’s charge into The Playoffs and Stanley Cup Final was truly remarkable. The support of 17,625 screaming, faithful fans, through 11 straight sell-outs helped fuel the team through their amazing playoff run! As Season Ticket Holders, you were the foundation of that support, and this season you have continued to build off of that momentum with consistent sell-outs, establishing The Rock as the place to be for every Devils home game.
Over the past two seasons, almost 5,000 new fans have joined the Devils Army as first time, Full Season Ticket Holders. Collectively, as a fan base, you have joined together to build one of the best home ice experiences of any arena in the NHL! With more fans joining the team, and coming back each season, your Devils ticket location is a hot commodity. Along with the solid core of veteran players and rising young stars, we know you recognize the growth of the fanbase, and can feel the excitement that surrounds Jersey’s team.
We are pleased to present you with your 2013-14 renewal package, which rewards you for the loyalty and passion you show throughout the season. As a returning Season Ticket Account Holder, you may select the Value, Access and Experience benefits that are most important to you, your family or business. Additionally, given the increased demand for Devils tickets, your Seat Upgrade and Relocation Event this season has become an even more valuable benefit. This event will give you the option to stay in your existing seats, or move into any and all open and available Season Ticket locations that are not renewed by the April 5th deadline. Priority access to these seat locations will once again be based on your tenure.
The support you have shown “Jersey’s Team” inspires our entire organization every single day, and we look forward to continuing to build on that momentum with you!
FAN SERVICES
SPECIAL RECOGNITION AND EVENTS
ONLINE SERVICES
Personal Fan Experience RepresentativesBest seat locations in each price category reserved for Full Season Ticket HoldersPriority to improve your seat locations at an upgrade event before the general publicSignificant savings and no per ticket feesPriority to reserve your seats for Playoffs and the ability to add additional Playoff seatsFlexible payment plans including a 3 and 12-month planWeekly e-newsletter with exclusive insider info and benefitsComplimentary VIP Ticketing membership to access premium seats for all Pru Center events
EXCLUSIVE OFFERS AND GIFTS
Exclusive Invitations to “Meet The Team” events (see next page)Priority reservations to Acela Club RestaurantSeason Ticket Holder group outings sponsored by Prudential Center and Devils Marketing Partners
Season Ticket Holder price on additional ticket purchasesExclusive presale opportunities on Prudential Center eventsOpportunity to purchase discounted parkingAnnual Season Ticket Holder Gift10% merchandise discount at Devils Den Team Store - all season longDevils Fan Rewards - earn credit back towards your Devils tickets
MyDevils Account Online ManagerTicket Exchange – Ultimate flexibility to sell tickets to games you can’t attendDedicated Season Ticket Holder Virtual Locker Room on newjerseydevils.com
EXCLUSIVE BENEF ITS
VALUE
ACCESS
EXPERIENCE
Draft Day Party and Equipment Sale – Special STH Access
Hockey 101 – Hockey Insider Event with Chico and Alumni
State of the Franchise – Owner’s Reception
Team Awards – End of Season Player Awards Ceremony
Food and Beverage Credit Merchandise CreditParking CreditDevils Ticket Upgrades *Pru Center Event Show CreditDinner In Acela Club
Family BBQ – Player Meet and Greet and Pictures
Team Skate – Skate with Players and Get Player Autographs
VIP Private Practice – Watch Practice and Get Player Autographs
Picture on the Ice - Make it an annual tradition and take a photo on the main iceIce Cream Social Suite - Enjoy the game along with other fans in a suite catered with dessertsPenalty Box Warm-Ups - Be down close to the ice during the team warm-upSTH of The Game - Be highlighted on the center scoreboard during a gamePresident’s Suite - Enjoy the game in a catered suite with the DAE President Zamboni Ride - Sit next to the Zamboni driver during a period break in a gameSuite - 16 game night tickets in a luxury suite for you and your guestsLocker Room Tour - Get a behind the scenes tour of the Devils Locker RoomPost Game Skate - Enjoy skating on the same ice you just saw the Devils players skating onPhoto on the Devils Bench - Get a photo while on the Devils Bench after a game
Your priority order for your “Experience” bonuses will be based on the date you renew online or the date your invoice is received via mail. Once you have renewed, go to newjerseydevils.com/sthbonuses to submit your “Value”, “Access” and “Experience” selections.
CHOOSE ONE BASED ON YOUR SEAT LOCATION:
SELECT CHOICES BELOW BASED ON YOUR TENURE:
1-2 YEARS: SELECT ONE / 3-10 YEARS: SELECT TWO / 11+ YEARS: ALL THREE
PLAYER EVENTS
TEAM EVENTS
$450 $200$225 $100$225 $100
4 GAMES 2 GAMES$225 $100
4 GAMES 2 GAMES
1-2 YEARS: SELECT ONE / 3-10 YEARS: SELECT TWO / 11+ YEARS: SELECT THREE
1 (HIGHEST) to 10 (LOWEST) Renew early for your best chance to get one of your top selectionsRANK YOUR TOP CHOICES: (ALL 10 MUST BE SELECTED)
One item per account: Acela Club dinners provided for each seat on the account. All dinners will take place along with other Season Ticket Holders.* Upgrade based on two ticket price levels above your 2013-14 Season Ticket locations: games will be assigned.
LOWER LEVEL 100/200 LEVEL
UNIQUE BONUSES
Due to the growing Season Ticket Holder base, all seats that are not renewed by April 5th will be made available for relocation and upgrades! All renewed Season Ticket Holders will be given first priority to these open locations.
When you renew by the April 5th deadline you will automatically become eligible for the “Devils Army Seat Upgrade & Relocation” event. Change your seats to a better location, or add seats to your account. Relocation priority numbers will be based on your Season Ticket seniority.
RANK YOUR TOP CHOICES: (ALL 10 MUST BE SELECTED)
Pay your full balance now by check, credit card, cash or money order and you will be entered for a chance to win one of the “Dream Prize Giveaways” (see next page).
UPGRADE EVENT
PAYMENT OPTIONS
12 MONTH PLAN: Your credit card will be charged in twelve equal pay-ments on the first of each month from April to March. Payment plans are not eligible for the “Dream Prize Giveaways”.(2% Finance Charge)
3 MONTH PLAN: Your credit card will be charged in three equal payments on the first of each month from April to August. Payment plans are not eligible for the “Dream Prize Giveaways”.(1% Finance Charge) Charges: April, June, August
“DREAM PRIZE” PAY IN FULL GIVEAWAYS
Every game beginning March 7th through April 4th, we wil l be rewarding lucky Season Ticket Holders who have paid in full for their renewal, with “Dream Prize Giveaways.” The earl ier you renew the more chances you have to win one of these incredible prizes. Winners wil l be announced in arena for home games and on the game broadcast for road games.
OTHER PRIZES INCLUDE:DOUBLE YOUR TICKETS - CATERED SUITE - DEVILS DEN SHOPPING
SPREE - SUITE PIZZA PARTY - 10 PLATINUM CLUB PASSES - LEDGE SEATS & MEET THE EXECUTIVE CHEF - DEVILS ROAD TRIP
Renewing your 2013-14 season tickets is simple. You have two options: Visit newjerseydevils.com/renew to access your account and renew online, or you may fill out the enclosed ticket invoice and mail it back using the pre-addressed envelope.
Instructions for filling out your invoice:Select one of the three payment options: “Dream Prize” Pay in Full, or choose the 3 or 12-month payment plan. You must pay with a credit card which is valid through the final payment of your plan. Your form may be mailed back using the pre-address envelope, or you may fax it back to 973-757-6231. Your “Experience” bonus will once again be based on the date your renewal is received.
Your Bonuses: Upon renewing, visit newjerseydevils.com/sthbonuses to select your “Value”, “Access” and “Experience” options.
a. Select one “Value” Bonus, based on the seat level you are renewing.b. Select one, two or three “Player Events” and “Team Events” based on the number of years you have already held season tickets (prior to 2013-14).c. Rank which “Experiences” (1-10, with 1 being most desirable), you want; the earlier you renew, the better your chance to receive one of your top choices. You must rank all 10 selections or an experience benefit will be selected for you.
When renewed by April 5th, your seats will be protected at the “Upgrade & Relocation Event”. You will receive your Upgrade & Relocation priority number (based on Season Ticket tenure), from your Fan Experience Team prior to the event, should you decide you want to move your own seat location.
DISCOUNTED PARKINGDiscounted pre-paid parking in one of our participating lots conveniently located next to the arena can easily be added to your account by checking a parking option on your renewal form. For those accounts with pre-paid parking from last season, the cost is already included in your invoice.
RENEWING INSTRUCTIONS
E-MAIL DEVILSARMY @NEWJERSEYDEVILS.COM
CALL 1-855-DEV-ARMY
Your “Fan Experience Team” is your own personal link to the Devils for anything that you may need. We greatly appreciate all the close relationships we have formed with you, our most loyal fans, and we look forward to making many more memories with you.
FAN EXPERIENCE TEAM
REFERRAL PROGRAM
NJ’S KIDS CLUB
CONNECT WITH US
We know that you love the Devils and here’s your chance for those little hockey fans in your life to become an official member of N.J.’s Kids Club presented by Alstede Farms. With tons of fun, free stuff from NJ, and exclusive Kids Club only benefits, there’s no better way to get closer to your favorite team.
SIGN UP AT NEWJERSEYDEVILS.COM/KIDS
The Devils Army is growing larger every day. We want to make sure that your friends and family have the opportunity to experience the thrill of Devils Hockey like you do, while the top locations still remain.
Simply refer anyone you know to your Fan Experience contact, and you can get a credit on your season tickets for this year. It’s easy...when they join the Devils Army as a Season Ticket Holder, you’ll get rewarded.
As a special incentive through the April 5th renewal deadline, we are offering “DOUBLE” the referral credit to you. Let us know of a contact interested in sitting near you, and 20% of their season ticket purchase will be credited to your account. Call 1-855-DEV-ARMY to find out more!
NEWJERSEYDEVILS.COM/SOCIAL