epc final project
TRANSCRIPT
CHEONG FOH CAFÉ
Founded: 1954 by Mr. Chong York Lee Address: 1, Lorong Gopeng, 41400 Klang, Malaysia. Number of employees: 10 Number of customers: 500- 600/daily Customer range: From young adults to loyal old customers
GEOGRAPHER CAFÉ
Founded: August 1999 by Peter and his friends Address: 83, Jalan Hang Jebat, 75200 Melaka, Malaysia. Number of employees: 15 Number of customers: 500- 600/daily Customer range: Tourist
(1) Pricing
(2) Advertisement
(3) Variety of Dishes
(4) Quality of Food
(5) Quality of Service
(6) Atmosphere
STRATEGIES
OBSTACLE AND CHALLENGES
“Armed with passion, determination, hard work, good training (and most importantly a good team of staff), you'll have no problem in the industry.”
(1) Advertisement
(2) Variety of Dishes
(3) Quality of Food
(4) Quality of Service
(5) Atmosphere
STRATEGIES
OBSTACLE AND CHALLENGES
"Treat your customers how you'd like to be treated as a customer yourself. If you won't drink this drink you just made, don't ever serve it to your customers. Same goes for food."
- Kristine Tang, manager of Geographer café
• Surrounded by cafés and bistro
• Very outstanding due to its historical background and their good principle
• Serves healthy food
NATURE OF BUSINESS