environmental champions seminar introductions

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Environmental Champions Seminar introductions Me (Ian Lander) as Bob the Builder with Rebecca, bringing sustainability to an Ideal Home Exhibition

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Environmental Champions Seminar introductions. Me (Ian Lander) as Bob the Builder with Rebecca, bringing sustainability to an Ideal Home Exhibition. Calling Green Heroes. A Game of 2 Halves. Part One – Understanding the issues Introduction to climate change, including common misconceptions - PowerPoint PPT Presentation

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Page 1: Environmental Champions Seminar introductions

Environmental Champions Seminarintroductions

Me (Ian Lander) as Bob the Builder with Rebecca, bringing sustainability to an Ideal Home Exhibition

Page 2: Environmental Champions Seminar introductions

Calling Green Heroes

Page 3: Environmental Champions Seminar introductions

A Game of 2 Halves• Part One – Understanding the issues• Introduction to climate change, including

common misconceptions• Exploring perceptions of climate change and

sustainability• Psychology of climate change• Climate change and risk management: how

climate change will impact upon businesses• Tackling carbon emissions: how businesses

affect the climate and the environment• Carbon Offsetting

Page 4: Environmental Champions Seminar introductions

Tea Break

• 15 minutes which will give you a break from my CO2 emissions

• Local, organic, seasonal…?

Page 5: Environmental Champions Seminar introductions

The Second Half• Taking Action!• Introduction to environmental management

systems, environmental auditing• Examining potential action areas: energy,

waste, recycling & resource efficiency, transport, water, green procurement

• Communicating climate change in the workplace

• Conclusion, questions & discussion

Page 6: Environmental Champions Seminar introductions

And now for something completely different…

Page 7: Environmental Champions Seminar introductions

Introduction to climate change (including misconceptions)

Page 8: Environmental Champions Seminar introductions

Time to Act

Page 9: Environmental Champions Seminar introductions

The Greenhouse Effect• Earth can sustain life because of

natural greenhouse effect • Without it Earth would be a

lifeless -18ºC instead of average 15ºC which allows the cycle of life

• Atmosphere includes greenhouse gases which trap some of the suns heat which would be lost to space

• The greenhouse gases act like a duvet. If their concentration is increased it is like using a higher tog duvet

• We have increased greenhouse gas concentrations by 40% since the industrial revolution

Page 10: Environmental Champions Seminar introductions

Greenhouse Gases• Can you name the 8 greenhouse

gases• Carbon dioxide• Methane• Nitrous oxide• Water vapour• Ozone• CFCs• HFCFCs & HFCs

Page 11: Environmental Champions Seminar introductions

Interesting perspective

Page 12: Environmental Champions Seminar introductions

[Our Globe is Warming]• What is our temperature?• When do we say we have a

temperature or a fever?• What is the Earths temperature?• The Globe has warmed by

approx 0.8C since 1860• We are committed to another

0.8C• IPCC predict temperature rise

this century between 1.4 – 5.8˚C• 2˚C is considered a threshold to

dangerous global warming• Last time globe warmed by 6˚C

was 250 million years ago when 95% of life became extinct

Page 13: Environmental Champions Seminar introductions

The climate has always changed…• What about the Medieval

Warm period and The Little Ice Age?

• What about sun-spots!• It’s cosmic rays…• Cooling after 1940s and

last 3 years• Weather forecasters

can’t get it right tomorrow let lone this century

• Warming will cause an ice - age

Page 14: Environmental Champions Seminar introductions

Exploring perceptions of climate change and sustainability (look at the messengers)

Page 15: Environmental Champions Seminar introductions

The clock is ticking…

• Quite like a bit of Costa del Weston• Climate change – bring it on!• People doing the warning don’t walk the talk• If it’s so serious why are we told to turn our TV

off? • Mixed messages in the media

Page 16: Environmental Champions Seminar introductions

We live on a finite planet, but expect infinite growth

Page 17: Environmental Champions Seminar introductions

environmental shopping list

Page 18: Environmental Champions Seminar introductions

Since 1950 world production of goods and services has multiplied by 7, fish & meat

consumption by 5, oil consumption by 7, CO2 by 4 whilst population has doubled

Page 19: Environmental Champions Seminar introductions

A PC contains carcinogens such as lead and arsenic, plus precious metals such as gold and copper as well as 6.3kg

plastic, 1.7kg lead, 6.8kg silica, 3.4kg aluminium, 5.6kg iron, 0.2kg nickel, 0.6kg zinc, 033kg tin and trace amounts of manganese, mercury, indium, niobium, yttrium, titanium, cobalt, chromium, cadmium, selenium, beryllium, tantalum,

vanadium, europium

Page 20: Environmental Champions Seminar introductions

Our Economy is built on oil

• Can you think what is made from oil?• Oil price up by 400% in 4 years. 1998 = $12• During fuel protests the UK was days away from foodless

supermarkets • The amount of oil world consumes in 6 weeks would

have lasted a whole year in 1950• The global, UK & local economy needs to prepare for

peak oil…now

Page 21: Environmental Champions Seminar introductions

Deforestation• Who is the highest emitter of

CO2?• How much CO2 is deforestation

responsible for?• Rainforests are not only the

most biodiverse habitat on the planet, but vital carbon sinks

• We need to stop the drivers of deforestation:

• Hardwood timber & paper/pulp• Biofuels & Choccy biscuits• Cattle ranching/animal feed• Mining, oil, minerals

Page 22: Environmental Champions Seminar introductions

Water is a resource as well• 20% of the global

population consume 75% of the water

• Cup of coffee requires 140 litres of water

• Water withdrawals from rivers and lakes has doubled in the last 40 years – we are mining aquifers unsustainably

• The UN has said that billions could face water scarcity this century

Page 23: Environmental Champions Seminar introductions

Ecosystems

Page 24: Environmental Champions Seminar introductions

don’t shoot the messenger

The revelation of the CEO of Interface Inc, the worlds largest carpet manufacturer about the product and the environment

Page 25: Environmental Champions Seminar introductions

Businesses are linked to and affect the climate and the environment

• Natural capital refers to the natural world that humans use

• i.e. resources – timber, grain, fish, water, fossil fuels, minerals, sinks that neutralize or recycle our waste and services eg. climate regulation

• Basis of all production in human economy without which society could not sustain itself

• Loss of natural capital is a cost of economic growth

• Everything we put into the air, water, or land would not be there in a natural ecosystem

Page 26: Environmental Champions Seminar introductions

costing the earth

• If we could put a price on our biosphere would we value it more?

• MIT quantified the global value of ecosystem services and natural capital. Or what it would cost to provide man-made substitutes for services if we didn’t get them free from nature

• The cost was $33 trillion every year

Page 27: Environmental Champions Seminar introductions

Psychology of climate change

climate change and global warming are two very vague and mis-leading phrases

Page 28: Environmental Champions Seminar introductions

The Denier Industry

• It’s a conspiracy, many scientists question climate change

• Global Climate Coalition• Media and a balanced story• Same tactics as pro-smoking campaign – lobby

media, governments, UN climate meetings

Page 29: Environmental Champions Seminar introductions

• So you’d have us living in the stone age or Medieval Times would you! Or the fifties…(where the index of happiness was higher)

• In the 1970s people enjoyed rock pools, spangles, The Sweeny, The Rolling Stones (some things don’t change)

• In the 80s there was no such thing as a gap year and (some) people still enjoyed the Stones)

• In the 90s not everyone had 2 cars and a TV in every room (and the Stones were getting a bit past it)

• World energy demand has increased by 80% since 1970

Page 30: Environmental Champions Seminar introductions

Why haven’t we taken action?• Not an immediate threat/

distant threat• Don’t believe it• It’s too late• Technology• What about China & India• Don’t care• Nothing I can do• How I run my life is my

business• I’m doing my bit• Too expensive

Page 31: Environmental Champions Seminar introductions

An Apology

Page 32: Environmental Champions Seminar introductions

How Climate change will impact on Businesses

“Our actions over the coming few decades could create risks of major disruption to economic and social activity, later in this century and in the next, on a scale similar to those associated with the great wars and the economic depression of the first half of the 20th Century".

The Stern Report

Page 33: Environmental Champions Seminar introductions

“Investors want to know how exposed a business is to climate change. The physical risks to Tesco are clear, but could be far-reaching. Freak weather in the past few months has disrupted our supply lines in Hungary, Bangladesh and Korea. Any responsible board of directors should be planning ahead, thinking through these risks, and presenting them in a clear, transparent way - Sir Terry Leahy, CEO, Tesco (2007).”

Page 34: Environmental Champions Seminar introductions

• “We have a basic notion that unless we find a solution for environmental problems, we will not achieve sustainable growth in the coming years - Hiroyuki Watanabe, Managing Director, Toyota, 2001.”

• “Companies not interested in sustainable development issues will not survive long - Malcolm Brinded, Chairman of Shell UK, 1999.”

Page 35: Environmental Champions Seminar introductions

Carbon Trust report• More than a quarter (26%) of

all UK businesses and 43% of large businesses, have been affected by climate change

• Almost the same number (27%) of UK businesses now see climate change as a business opportunity, with that number rising to 60% for FTSEs

Page 36: Environmental Champions Seminar introductions

Our varied economy is vulnerable to climate change impacts

• Can you think of how your business has been affected by climate change or could be affected in the future?

• What about peak oil and resource deletion?

Page 37: Environmental Champions Seminar introductions

• Increasing temperatures will affect the comfort of your employees and customers and may impact product storage

• A changing climate may affect demand for your product or service

• Businesses who are currently affected by weather events will be increasingly affected by our changing climate eg. agriculture, construction, transportation and outdoor events

• Equally businesses whose trade is directly related to the weather; for example the retail trade will see a connection, as weather affects customer behaviour

• Businesses that have global markets will probably be affected by climate change in those countries

• As will those whose operations overseas are affected by resource variabilities, eg. copper or oil

Page 38: Environmental Champions Seminar introductions

too close to home The Pitt Review into the

devasting floods that affected Cheltenham in 2007 warned: ‘Events of last summer also demonstated the vulnerability of infrastructure and the dependency of our society on the essential services they provide. The loss of Mythe left 350,000 people without drinking water, while the potential loss of power in Sheffield would have seen 750,000 people without electricity.’

Page 39: Environmental Champions Seminar introductions

climate change could cripple the insurance Industry

The cost of June and July’s floods (which predominately affected Gloucestershire) to the insurance industry was £3.3 billion (nearly twice the average annual weather related claims). 8,500 businesses were affected by the floods and economists estimate that a further £3.2 billion was lost in terms of productivity in missed working days and tourism

Page 40: Environmental Champions Seminar introductions

adaptation to climate change is about planning

• Adaptation model - Business Areas Climate Impacts Assessment Tool (BACLIAT) - simple checklist to review how prepared your organisation is to climate change impacts.

• Tool developed by the UK Climate Impacts Programme (UKCIP), which is funded by Defra.

Page 41: Environmental Champions Seminar introductions

not necessarily what it says on the tin

Page 42: Environmental Champions Seminar introductions

64-70 degrees fahrenheitcoffee berry borer beetle

Page 43: Environmental Champions Seminar introductions

a well earned breakThe carbon footprint of a cup of tea or coffee:21g CO2e: black tea or coffee, boiling only the water you need 53g CO2e: white tea or coffee, boiling only the water you need 71g CO2e: white tea or coffee, boiling double the water you need 235g CO2e: a large cappuccino 340g CO2e: a large latte

Page 44: Environmental Champions Seminar introductions

Adverts (when people often put the kettle on (during

Corrie or the footie) leading to strain on power stations…)

Page 45: Environmental Champions Seminar introductions

and as in America advert breaks are getting longer and longer

Page 46: Environmental Champions Seminar introductions

A short film about emissions

Page 47: Environmental Champions Seminar introductions

It’s becoming a crowded marketplace

Page 48: Environmental Champions Seminar introductions

4.7 million SMES in UK• SMEs account for 50%

of total UK business energy

• FSB survey: 83% were minimizing waste & recycling; 39% using energy efficiency measures; 41% green procurement; 30% changing core products and services to be more environmentally friendly

Page 49: Environmental Champions Seminar introductions

Why go green?• Create competitive advantage and product

differentiation – be better placed in the market when legislation forces change

• Reduce costs and increase profits• Increase chance of tendering or receiving

contracts• Increasingly shareholders, pension funds

and customers are making decisions based on your environmental credentials

• Increase morale, staff retention and recruitment

Page 50: Environmental Champions Seminar introductions

A low carbon economy• Annual World market of

environmental goods is estimated at $1.37 trillion = 2.7 times aerospace & pharmaceuticals industries

• Set to double by 2020

• UN report - 20 million new jobs by 2030

Page 51: Environmental Champions Seminar introductions

A UK low carbon economy

• £106.5 billion in 2007/8

• Contribution to economy, between healthcare and construction industry

• UK is sixth largest low carbon and environmental economy, with 3.5% of global market share

Page 52: Environmental Champions Seminar introductions

your workplace

In terms of products and services you use or produce or workplace culture or procedures what 3 (or more) actions could you take and can you think of 1 barrier to change?

Page 53: Environmental Champions Seminar introductions

Leadership

• New Green Deal• The Corporate Leaders Group, May 2005 – Thirteen

business leaders (including BAA, BP, HSBC and John Lewis) argue that there is a need for urgent action to avoid worst impacts of climate change. They offer to work with government to reduce greenhouse gas emissions

• Carbon Disclosure Project (September 2005) acting on behalf of institutional investors with combined assets of more than £11 trillion surveyed world’s 500 largest companies. 90% said climate change posed commercial risks or opportunities and 63% said they were taking steps to cut emissions

Page 54: Environmental Champions Seminar introductions

• Allianz Group, June 2006 – Europe’s second largest insurer called on the G8 to come up with a clearer policy on climate change so business can adapt to the global threat. This was backed up by comments earlier in the year from Swiss Re who highlighted Exxon Mobil, who account for about 1% of global carbon emissions and lobby against action to mitigate global warming

• The Aldersgate Group, June 2006 – Business leaders (from amongst others Tesco, Shell and B&Q) urged Tony Blair to impose tougher limits on greenhouse emissions from UK industry and told the government that government action on reducing CO2 emissions was needed to drive the development of clean technologies

Page 55: Environmental Champions Seminar introductions

• A group of leading business people call for urgent action to prepare the UK for Peak Oil. The second report of the UK Industry Taskforce on Peak Oil and Energy Security (ITPOES) finds that oil shortages, insecurity of supply and price volatility will destabilise economic, political and social activity potentially by 2015.

• ITPOES’ membership includes Arup, Foster +

Partners, Scottish and Southern Energy, Solar Century, Stagecoach Group and Virgin Group.

Page 56: Environmental Champions Seminar introductions

2010 Peak Oil Report – The Oil Crunch

• Taskforce warns Britain is unprepared for significant risk to companies and consumers

• Poorest to be hit hardest by price rises for travel, food, heating and consumer goods

• New policies must be priority for whoever wins the General Election

• Recommended packages include legislation, new technologies and behaviour-change incentives

Page 57: Environmental Champions Seminar introductions

Telly Selly Time

Page 58: Environmental Champions Seminar introductions

Environmental Management System• same purpose as management systems

related to quality assurance or health and safety

• assesses strengths and weaknesses to identify and manage significant impacts.

• better resource management • manage environmental issues – which are

growing • compliance with legislation and

performance against recognised industry standards

Page 59: Environmental Champions Seminar introductions

Why implement an EMS?• Regulatory compliance – meet legal

responsibilities and manage them in a methodical and on a daily basis

• Resource efficiency – policies and procedures are implemented to manage waste and resources

• Market positioning – demonstrates to customers and investors your commitment to reducing your environmental impact

• Prevents loss of tendering – Large businesses may only deal with companies with an EMS

Page 60: Environmental Champions Seminar introductions

Recognised EMS• ISO 14001 - International Standard: helps

identify, evaluate, manage and improve the environmental impacts of your products and services

• EMAS (Eco Management and Audit Scheme) – EU initiative - you produce a public statement regarding your performance against targets and objectives. Incorporates ISO 14001

• BS8555 – British Standard divides EMS process: ISO14001/ EMAS into 6 stages - easier, less daunting and manageable especially for smaller companies

Page 61: Environmental Champions Seminar introductions

Carbon Footprint

• Your carbon footprint is a measure of your company’s contribution to global warming

• Almost every energy consuming activity that your company undertakes has an associated release of greenhouse gas emissions and thus a carbon cost and a cost to the environment

Page 62: Environmental Champions Seminar introductions

Carbon Auditing

• Direct emissions – From energy use such as oil, gas for heating, electricity, transport fuel (Defra only talk about direct)

• Indirect emissions – The energy and carbon embedded in products (Carbon Trust cover indirect and direct)

Page 63: Environmental Champions Seminar introductions

Carbon footyprint of World Cup, 2.8 million tonnes CO2e = 6000 space shuttle flights; =

Malta

Page 64: Environmental Champions Seminar introductions

Embedded CO2e of Discovery 3.5 UK people and 4x exhaust CO2 of C1 for lifetime. Process based/

input-output based

Page 65: Environmental Champions Seminar introductions

Measuring your emissions is the starting point to reducing them

• Only 1% of businesses know their carbon footprint

• All companies listed on the stock exchange will have to publish carbon emissions by law

Page 66: Environmental Champions Seminar introductions

Carbon Quiz

• It’s time to calculate your carbon footprint (hooray….)

• We can keep the findings secret

• Or we can have a prize for the lowest

• (Don’t get too excited though)

Page 67: Environmental Champions Seminar introductions

Setting targets is vital• BT – 80% carbon reduction by 2020• NHS – nearly 2/3 less by 2050 • M & S aim to be carbon neutral by 2012• Tesco – 50% by 2020• Commercial – 25% by 2007, 50% by 2008,

up to 80% by 2009• Severnprint are first business in SW to be

listed in Sunday Times 50 Best Green Companies 2008 – 14th!

Page 68: Environmental Champions Seminar introductions

a commercial break…

Page 69: Environmental Champions Seminar introductions

Taking action to reduce your environmental Impact

• Energy

• Waste recycling & resource efficiency

• Transport

• Water

• Green Procurement

Page 70: Environmental Champions Seminar introductions

The Save our Generation Game

Let’s take a walk around the building and then see how many things we can put on our green conveyor belt to reduce our cuddly toys footprint

Page 71: Environmental Champions Seminar introductions

Energy – identify uses

• According to the DTI businesses accounts for 22% of UK energy use

• In the commercial sector 64% of energy use is from space heating and hot water; 15% for lighting; 11% - ‘other’ and 10% on catering

• In industrial sector process is by far the largest user of energy at 55%; ‘others’ is 16%; drying/separation – 11% and space heating only 10%

Page 72: Environmental Champions Seminar introductions

Energy – Take Action: Heating• Insulate, draught proof• Turn thermostat down to 18C, fit TRVs, fit

boiler controls, service, replace• lowering room temperatures by 1ºC can

reduce your annual heating bills by 8-10% • Switch to gas instead of oil• Consider micro-CHP/ on-site CHP• Consider solar hot water/heating and

ground and air source heat pumps• Not biofuel or biomass

Page 73: Environmental Champions Seminar introductions

Energy – Take Action: Electricity• Switch to truly ‘green’ electricity supplier. V21

recommend ecotricity and good energy• Measure energy use• Try/Do not to use air conditioning• Switch off – timers, itellipanels• Lighting – daylight, daylight sensors, occupancy

sensors• When Replacing equipment buy most efficient• M & S will reduce the amount of energy used in

in stores by 25% per square foot of floor space• University of Gloucestershire using green

electricity since 1993!

Page 74: Environmental Champions Seminar introductions

Waste• 600 million tonnes of raw materials are turned

into goods each year in the UK • for every tonne of product consumed 11

tonnes of natural resources are used • Typically 1% of business turnover or £1,000

per employee can be saved from waste reduction

• Landfill tax is currently £32 per tonne but this will increase to at least £48 per tonne

• At least a quarter of office waste can be easily avoided

Page 75: Environmental Champions Seminar introductions

Recycling• Recycling a tonne of paper saves almost 13

trees. Companies will now buy your paper• The average office worker currently uses about

one trees worth of paper each year• e-mails have increased paper use by 40%• We get through 4.8 million tonnes of printing

paper – much isn’t recycled or made from recycled paper

• The energy saved by recycling 1 bottle will power a computer for 25 minutes

Page 76: Environmental Champions Seminar introductions

Waste – Take Action• Waste hierarchy – eliminate, reduce, re-

use, recycle, disposal• Save money, make money – win-win• Instigate a waste minimisation programme

– appoint team and a champion• Increase morale, staff retention and

recruitment• Commercial's Waste Management

Programme has reduced the amount of waste going to landfill by 88.5% in 2007

Page 77: Environmental Champions Seminar introductions

Recycling – Take Action• Install colour coded office bins and wheelie bin/skips to

separate waste streams • In Cheltenham you can recycle: paper, glass, cardboard,

fluorescent tubes, cans, plastic, wood, construction & demolition waste, aerosols, batteries, computers, fire extinguishers, flammable and chlorinated solvents, etc,

• A V21 report found that 80% of Cheltenham companies surveyed would be willing to work together to reduce their waste

• Waste presses, which reduces space (containers & bins) devoted to waste on-site reduces pick-ups (which reduces on emissions), waste costs and creates an income from sorted waste

Page 78: Environmental Champions Seminar introductions

Transport - Facts• 25 % of car journeys in the UK are less than 2 miles • 58 % of car journeys in the UK are less than 5 miles• The average worker in the UK commutes 2,906 miles a year by

car.• UK workers spend on average 45 minutes a day commuting,

which is the highest in Europe, to go along side our long working hours.

• In the last decade, commuting passenger miles increased by 6%• The average distance traveled increased by 17% to 8.5 miles• Between 1991 and 2001 the percentage of people commuting

more than 50km increased by 30% • Transporting goods by train instead of by road emits 92% less

CO2• In the UK only 12% of our freight travels by rail

Page 79: Environmental Champions Seminar introductions

Transport – Take Action (don’t drive like Jeremy Clarkson)

• Measure your company’s fuel use to quantify carbon footprint

• Record and analyse business travel• Measure individual’s fuel consumption• Ensure that fuel expense rates are not too generous• Promote environmentally friendly driving practices • Remove any excess weight. Remove roof racks when

not in use. Streamlining kits reduces drag • Service fleet regularly• Ensure tyres are inflated to correct pressure• Use air-conditioning sparingly, if at all • Plan ahead – get drivers to choose uncongested routes

and combine trips… Commercial have done much of this

Page 80: Environmental Champions Seminar introductions

Transport – Take Action (don’t listen to Top Gear)

• Smaller cars produce less CO2 (‘A’ rated)• Hybrid cars can produce less CO2 (Sky)• Hydrogen cars - No infrastructure • Electric cars – great for local journeys

using green electricity (Sky/Urban movers)• Emissions – Best: CNG, LPG, diesel,

petrol • Biofuels – Worst than fossil fuels unless

from waste (MacDonalds, Lush,)

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Transport – Take Action (My other car’s a bus)

• Encourage cycling – sheds, showers, bike to work scheme Commercial

• Double car efficiency over night – take a colleague to work – Zurich, GCHQ car share

• Encourage public transport use• Use electric vehicles locally• Put freight on railway & CANALS (Dave Gorman/M&S)

• Consolidate deliveries and dispatches• Source locally – good for local business• Use video-conferencing (Spirax Sarco)

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Water• Toilets• Urinals• Wash basins• Showers• Process• Gardens• Grey water• Rainwater harvesting – The Greenshop/NHS• SUDs

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Water – Take Action• Water can cost 1% of your turnover in manufacturing. • In retail, hospitality or the service sector 50% of water

bills can be saved. • If water use is confined to office use, there are many

ways to save water with payback periods of a few months

• A Water Management System could save you money and reduce your water consumption by up to 80%

• Severnprint have reduced water use by 302,930 litres = Ave litres usage per employee per work day reduced by 32%

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Green Procurement• Environmental policy• Carbon/environmental audit• Switch to truly ‘green’ electricity• Insulate, boiler, controls• Ethical bank/pensions, phone, internet• Sustainable construction• Green gardening• Green your office, canteen, toilets• Transport, vehicles, fuel

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communicating climate change in the workplace

• Convey it is serious; it will affect your business; your business will be forced to change

• Stress moral responsibility. Climate change isn’t funny, but taking action can be fun

• Stress need for big solutions not plastic bags• Bigger action isn’t daunting just a change of

habit to change behaviour• Educate, inform, keep informed of action• Carrot or stick, reward or reprimand

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• Get management buy-in (all for one, one for all)

• Involve everyone• Screen Age of Stupid –

dispute denier myths • Use marketing, PR,

psychology, humour• Don’t harangue or

lecture• Talk about credit

crunch, job security• Have theme days

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Conclusion, Questions, Discussion• Very big subject – we can send you any information

you need or point you in right direction• Start of journey - hope we have provided you with

more confidence on the subject• Where next – visit to Commercial• Follow up service with you or your manager to answer

questions or support by phone, email or site visit• Carry out a carbon audit, switch to green electricity • Identify barriers and work with others to overcome