enrolment information booklet · nsw smart and skilled learner booklet – v6.1 novemberr 2019...

NSW Smart and Skilled Learner Booklet

1 International Child Care College RTO ID: 90081

NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019

Enrolment Information

Booklet

Smart and Skilled

Please read carefully all the information contained in this booklet




Contents

Pre-enrolment Process 3

Consent to use Personal Information 3

Eligibility Criteria 3

Enrolment Form 4

Language, Literacy and Numeracy Assessment 4

Privacy Notice 4

National VET Data Privacy Information 4

Unique Student Identifier Privacy Notice 5

Pre-Enrolment Declaration 5

Notification to Department 5

Training Plan 6

Subcontractor Information 6

Eligibility, Fees and Concessions 10

Smart and Skilled Administration Fees 10

Proof of Eligibility for Fee Status 10

First or Subsequent Qualification Fee 11

Proof of eligibility for a Concession Fee 12

Proof of eligibility for fee exemption 12

Students with a disability 14

Incidental Expenses 15

Payment of Student Fees (Levying) 15

Fee Protection 15

Withdrawal without penalty (discontinuing student) 15

Repeating Assessments (Not yet competent result) 16

Transferring, Deferring or Discontinuing Learners 16

Refunds 16

Consumer Protection, Code of Practice and Support Services 17

Cancellation and Appeals 17

Consumer Protection Officer 17

Consumer Information / Advice 17

Consumer Protection Policy 18

Support Services 19

Code of Practice 19




Pre-Enrolment Process

To ensure eligibility for Smart and Skilled, you will be required to complete the following documentation:

Consent to use and disclosure Personal Information

This document is in relation to you consenting to the Department of Education and Communities and other

Government Agencies to use and disclose your personal information. This information may include details

such as your name, Unique Student Identifier, date of birth, contact details, training outcomes and

performance, or sensitive personal information. The information may be used for any purpose relating to the

exercise of their government functions, including but not limited to the evaluation and assessment of your

training, the determination of your eligibility to receive subsided training or for any Fee Exemption or

Concessions. Your Personal Information may also be disclosed to other third parties if required by law.

Eligibility Criteria

You must be able to provide evidence to support eligibility for Smart and Skilled. You will then be asked to fill

in the Proof of Eligibility Check Form, provide the evidence and sign the document.

For a student to be eligible for a Smart and Skilled

funded place they must meet the following

eligibility requirements and provide evidence to

support their eligibility:

▪ Are 15 years old or older;

▪ No longer at school;

▪ Lives or works in NSW (determined by postcode

of the usual place of residence or place of work);

or

▪ Lives in a defined interstate NSW border area (as

identified by a postcode in the NSW list set out

in the Operating Guidelines);

▪ Are an Australian citizen, permanent resident,

humanitarian visa holder, or New Zealand

citizen;

▪ Complies with any other relevant program

eligibility criteria outlined on the Smart and

Skilled website:

https://smartandskilled.nsw.gov.au/are-you-

eligible

Courses up to and including Certificate III level From 2016, all students, regardless of the level of

any previous qualifications held, are able to access

subsidised Smart and Skilled training up to

Certificate III level. This means that even if students

have a higher-level qualification they may still be

eligible to re-train to enter (or re-enter) the

workforce.

Other training such as part qualifications,

prevocational training and full qualifications from

Cert IV to Diploma level.

Students can enrol in subsidised training at

Certificate IV, Diploma or Advanced Diploma level,

https://smartandskilled.nsw.gov.au/are-you-eligible







depending on the availability of funding for each

particular course.

Other important information If you have more questions regarding eligibility

please refer to the Smart and Skilled FAQ page at:

https://smartandskilled.nsw.gov.au/are-you-

eligible/frequently-asked-questions or contact Smart

and Skilled on 1 300 772 104.

Enrolment Form

As you are enrolling into a Nationally Recognised Qualification, you are required to fill in an Enrolment form

which collects information on who you are, what you have previously studied, etc.

Language, Literacy and Numeracy Assessment

Every learner enrolled into any qualification with ICCC are required to complete a Language, Literacy and

Numeracy Assessment. By completing this assessment our Trainers and Assessors can determine whether you

require any additional support to assist you through your training and assessment.

PRIVACY

ICCC Privacy Notice

International Child Care College collects and stores your personal details for training purposes only. We utilise

this information to record your progress. Where State or Commonwealth funding supports training, we are

obliged to submit your personal and progress details for research, statistical analysis, program evaluation,

post completion survey and internal management purposes.

We DO NOT share, rent, or sell personal information you provide us. The confidentiality of the information we

collect from you is protected under the NSW Privacy ACT.

If we do disclose information about any of our clients to a third party we will acquire written consent

from the client first (ie editorial; photos for advertising purposes, etc).

National VET Data Privacy Information

Under the Data Provision Requirements 2012, International Child Care College is required to collect personal

information about you and to disclose that personal information to the National Centre for Vocational

Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form), may be

used or disclosed by International Child Care College for statistical, administrative, regulatory and research

purposes. International Child Care College may disclose your personal information for these purposes to:

• Commonwealth and State or Territory government departments and authorised agencies; and

• NCVER.

https://smartandskilled.nsw.gov.au/are-you-eligible/frequently-asked-questions







Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following

purposes:

• populating authenticated VET transcripts;

• facilitating statistics and research relating to education, including surveys and data linkage;

• pre-populating RTO student enrolment forms;

• understanding how the VET market operates, for policy, workforce planning and consumer

information; and

• administering VET, including program administration, regulation, monitoring and evaluation.

You may receive a student survey which may be administered by a government department or NCVER

employee, agent or third-party contractor or other authorised agencies. Please note you may opt out of the

survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act

1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on

NCVER's website at www.ncver.edu.au).

The Department may disclose your Personal Information to other Australian Government agencies, including

those located in States and Territories outside New South Wales.

The above government agencies may use your Personal Information for any purpose relating to the exercise of

their government functions, including but not limited to the evaluation and assessment of my training, the

determination of your eligibility to receive subsided training or for any Fee Exemptions or Concessions. Your

Personal Information may also be disclosed to other third parties if required by law.

Unique Student Identifier Privacy Notice

A USI is a reference number made up of numbers and letters. It creates a secure online record of your

nationally recognised training that you can access anytime and anywhere, and it’s yours for life. The USI is

linked to the National Vocational Education and Training (VET) Data Collection, and this means an individual’s

nationally recognised training and qualifications gained anywhere in Australia, from different training

organisations, will be kept altogether.

The USI will:

▪ Link your VET achievements, regardless of where you completed the course in Australia and

▪ Give you more control over your VET information

NB: Please note you can apply for a USI yourself and insert the USI number on ICCC’s Enrolment Form. Visit

www.usi.gov.au for more information and to apply for a USI.

http://www.ncver.edu.au/

http://www.ncver.edu.au/

http://www.usi.gov.au/

http://www.usi.gov.au/




Participant Declaration

This is a declaration that you have been provided to access to ICCC’s and relevant Smart and Skilled Policies

and any additional information pertaining to your training and assessment.

Notification to Department

This last document will be completed by the College once you have completed, signed and shown evidence

where required for all the above forms.

Training Plan

Once enrolment has been complete, you, your employer and an ICCC Representative will create a Training

Plan that provides details of the formal training and assessment to be undertaken as part of Training and

Assessment.

Subcontractor Information

Please carefully read the information in relation to delivery of units of competencies by sub-contractors.

Company Name Business Wise First Aid Training

Details RTO ID 45193 Managing Director: Greg Blume

Address 12 Daintree Close, Cardiff Heights NSW 2285

Contact Email: [email protected] Web: www.bwfat.com.au

Training Services NSW approval number

￭ TMO_0016330_498 (EFQ)

￭ TMO_0016330_493 (TPFQ)

￭ TMO_0016330_495 (EAT)

￭ TMO_0016330_496 (EAT)

￭ TMO_0016330_518 (SBAT)

Purpose of Subcontracting arrangement:

This arrangement ensures that the First Aid component of the course, HLTAID004 Provide an emergency first aid response in an education and care setting, is delivered and assessed by industry experts.

Who will be affected by this arrangement:

This arrangement affects all Trainees, Targeted Priority and Entitlement students, and School Based Trainees studying with ICCC.

Roles and Responsibilities

Under this arrangement, Business Wise First Aid Training has the following student responsibilities:

• Providing enrolled students access to regular training and assessment sessions

• Support student learning

• Provide a Statement of Attainment to students who successfully complete the training and assessment requirements for the identified unit of competency

Scope of Approved Subcontracting Arrangements

Under this arrangement, Business Wise First Aid Training is approved to: o Deliver training and assessment to students in:

HLTAID004 Provide an emergency first aid response in an education and care setting




Subcontractor Information Continued

Company Name Early Learning Institute

Details General Manager: Rachel Emphield

Address 179 Annangrove Road, Annangrove NSW 2156


￭ TMO_0016330_497 (EAT)

￭ TMO_0016330_499 (EAT)

￭ TMO_0016330_671 (SBAT)


This arrangement ensures that trainees in the Sydney region have access to timely study and assessment support.


This arrangement affects Trainees and School Based Trainees studying with ICCC in the Sydney region only.

Roles and Responsibilities

Under this arrangement, Early Learning Institute has the following student responsibilities:

• Ongoing support of student learning

• Supporting implementation of ‘at risk’ student programs

• Student observation assessments in a regulated children’s service


Under this arrangement, Early Learning Institute is approved to: o Assess students via observation in the below listed units of

competency:

CHCECE001 Develop cultural competence CHCECE002 Ensure the health and safety of children CHCECE003 Provide care for children CHCECE004 Provide and promote healthy food and drinks CHCECE005 Provide care for babies and toddlers CHCECE007 Develop positive and respectful relationships with children CHCECE009 Use an approved framework to guide practice CHCECE010 Support the holistic development of children in early childhood CHCECE011 Provide experiences to support children’s play and learning CHCECE012 Support children to connect to their world CHCECE013 Use information about children to inform practice CHCECE016 Establish and maintain a safe and healthy environment for children CHCECE017 Foster the holistic development and wellbeing of the child in early childhood CHCECE018 Nurture creativity in children CHCECE019 Facilitate compliance in an education and care services CHCECE020 Establish and implement plans for developing cooperative behaviour CHCECE021 Implement strategies for the inclusion

CHCECE022 Promote children’s agency CHCECE023 Analyse information to inform learning CHCECE024 Design and implement the curriculum to foster children’s learning and development CHCECE025 Embed sustainable practices in service operations CHCECE026 Work in partnership with families to provide appropriate education and care for children CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/ or Torres Strait Islander cultural safety of all children HLTWHS001 Participate in workplace health and safety HLTWHS003 Maintain work health and safety CHCPRP003 Reflect on and improve own professional practice CHCLEG001 Work legally and ethically CHCPOL002 Develop and implement policy BSBWOR301 Organise personal work priorities and development BSBLED401 Develop teams and individuals BSBINN502 Build and sustain an innovative work environment

These units form part of the CHC30113 Certificate III in Early Childhood Education and Care and the CHC50113 Diploma of Early Childhood Education and Care Training Packages.




Subcontractor information continued

Company Name Surf Life Saving NSW

Details RTO ID 90394 Managing Director: Holly Chave

Address 3 Narabang Way Belrose NSW 2085

Contact Email: [email protected] Web: www.surflifesaving.com.au


￭ TMO_0016330_516 (EAT)

￭ TMO_0016330_518 (EAT)

￭ TMO_0016330_585 (SBAT)


This arrangement ensures that the First Aid component of the course, HLTAID004 Provide an emergency first aid response in an education and care setting, is delivered and assessed by industry experts.


This arrangement affects only Trainees and School Based Trainees studying with ICCC.

Roles and Responsibilities Under this arrangement, Surf Life Saving NSW has the following student

responsibilities:

• Providing enrolled students access to regular training and assessment

sessions

• Support student learning

• Provide a Statement of Attainment to students who successfully

complete the training and assessment requirements for the identified

unit of competency


Under this arrangement, Surf Life Saving NSW is approved to:

• Deliver training and assessment to students in:

HLTAID004 Provide an emergency first aid response in an education and care

setting




Subcontractor information continued

Appendix 4 - Approved Subcontractor Partnership Information

Company Name St Nicholas Early Education

Details General Manager: Kerri Armstrong

Address 841 Hunter Street, Newcastle West NSW 2302


￭ TMO_0016330_669 (EAT)

￭ TMO_0016330_670 (EAT)

￭ TMO_0016330_681 (SBAT)


This arrangement ensures that trainees working for St Nicholas Early Education have access to timely study and assessment support.


This arrangement affects Trainees and School Based Trainees studying with ICCC for St Nicholas Early Education only.

Roles and Responsibilities Under this arrangement, St Nicholas Early Education has the following student responsibilities:

• Ongoing support of student learning

• Supporting implementation of ‘at risk’ student programs

• Student observation assessments in a regulated children’s service


Under this arrangement, St Nicholas Early Education is approved to: o Assess students via observation in the below listed units of

competency:

CHCECE001 Develop cultural competence

CHCECE002 Ensure the health and safety of children

CHCECE003 Provide care for children

CHCECE004 Provide and promote healthy food and drinks

CHCECE005 Provide care for babies and toddlers

CHCECE007 Develop positive and respectful relationships with

children

CHCECE009 Use an approved framework to guide practice

CHCECE010 Support the holistic development of children in

early childhood

CHCECE011 Provide experiences to support children’s play and

learning

CHCECE012 Support children to connect to their world

CHCECE013 Use information about children to inform practice

CHCECE016 Establish and maintain a safe and

healthy environment for children

CHCECE017 Foster the holistic development and wellbeing of

the child in early childhood

CHCECE018 Nurture creativity in children

CHCECE019 Facilitate compliance in an education and care

services

CHCECE020 Establish and implement plans for developing

cooperative behaviour

CHCECE021 Implement strategies for the inclusion

CHCECE022 Promote children’s agency

CHCECE023 Analyse information to inform learning

CHCECE024 Design and implement the curriculum to foster

children’s learning and development

CHCECE025 Embed sustainable practices in service operations

CHCECE026 Work in partnership with families to provide

appropriate education and care for children

CHCDIV001 Work with diverse people

CHCDIV002 Promote Aboriginal and/ or Torres Strait Islander

cultural safety

of all children

HLTWHS001 Participate in workplace health and safety

HLTWHS003 Maintain work health and safety

CHCPRP003 Reflect on and improve own professional practice

CHCLEG001 Work legally and ethically

CHCPOL002 Develop and implement policy

BSBWOR301 Organise personal work priorities and development

BSBLED401 Develop teams and individuals

BSBINN502 Build and sustain an innovative work environment

These units form part of the CHC30113 Certificate III in Early Childhood Education and Care and the CHC50113 Diploma of Early Childhood Education and Care Training Packages.




Eligibility, Fees and Concessions

Smart and Skilled Administration Fees

Under Smart and Skilled, a learner (or their employer) contributes toward the cost of training through the

payment of a student fee. The payment to ICCC is made up of the student fee and the subsidy from the

government. Student fees are:

▪ Set for the whole qualification, not annual or semester fees

▪ Lower for students doing their first post-school qualification

▪ Set for the student and the qualification and will be the same regardless of the RTO chosen

Prior to enrolment, ICCC Pty Ltd must notify either the learner or their employer (depending on who is paying

for the administration fee), information on fees to be paid for the commencement into the course:

This fee information includes:

▪ All fees payable to ICCC’s Pty Ltd, including an outline of all costs involved with the course

▪ How and when fees must be paid

▪ How to access ICCC’s:

o Fee and Refund Policy

o Consumer Protection Policy

o Fee Protection Policy

▪ How to access Smart and Skilled Administration Fee Policy

Proof of Eligibility for Fee Status

As mentioned under Pre-Enrolment Process – Eligibility Criteria, an individual must provide evidence to

support their eligibility for Smart and Skilled. Details of acceptable evidence are below:

Requirement Evidence Evidence Requirements

Proof of Identity ▪ Valid USI number where ICCC can

check your details.

▪ Valid USI at enrolment

Living or working in NSW ▪ Any Commonwealth or NSW

Government issued document

providing evidence of living

location, or employer-issued

document confirming employment

in NSW.

▪ Student

declaration/signature at

enrolment

Citizenship, Australian

Permanent resident

▪ Australian or New Zealand birth

certificate; or

▪ Evidence sighted or

collected by provider




▪ Australia or New Zealand Passport;

or

▪ Green Medicare card; or

▪ A Certificate of Evidence of

Resident Status (CERS) which

confirmed status as an Australian

permanent resident; or

▪ Department of Immigration and

Border Protection’s Visa

Entitlement Verification Online

(VEVO) facility to confirm status as

Australia permanent resident and

check passport

Registration as NSW

apprentice or new entrant

trainee

▪ Training Contract identifier (TCID)

number

▪ Department system check

against details of approved

or registered Training

Contract stored in Training

Services NSW database

Previous qualification ▪ (Department’s system checks

against Smart and Skilled records

in the Department’s database and

checks against USI transcript).

▪ Student declaration/

signature at enrolment

Note: In the future system

checks may also be undertaken

against Smart and Skilled

records and USI academic

transcript.

First or Subsequent Qualification Fee

A Student is required to declare any post-school qualification to assess eligibility for a First or Subsequent

Qualification Standard Student Fee.

Proof of eligibility for a Concession Fee

The following Commonwealth benefits and allowances are eligible for a concession:

Age Pension Widow Allowance

Carer Payment Wife Pension

Youth Allowance Austudy

Family Tax Benefit Part A (maximum rate) Disability Support Pension

Newstart Allowance Farm Household Allowance




Sickness Allowance Parenting Payment (Single)

Veteran’s Affairs Pensions Special Benefit

Veterans’ Children Education Scheme Widow B Pension

* A NSW Apprentice on a Newstart Allowance is not eligible for a concession fee

* A NSW New Entrant Trainee on a Newstart Allowance is not eligible for a concession fee

Concessions/Exemptions:

Requirement Evidence Evidence requirements

Fee Exemption:

Aboriginality

N/A ▪ Student declaration/signature

▪ This declaration also covers

proof of Australian Citizenship

Fee Exemption: Disability ▪ Centrelink evidence: proof of

Disability Support Pension; or

▪ documentary evidence of

support demonstrating a clear

additional need as a result of the

student’s disability(ies): A letter or

statement from:

- a medical practitioner

- an appropriate government

agency

- a relevant specialist allied health

professional or,

▪ Centrelink evidence – dependent

child of a recipient of a Disability

Support Pension

Yes. for all types of evidence.

Evidence sighted or collected by

provider.

Note: at the Department’s

discretion, the Department may

request a copy of the evidence or

proof that the evidence has been

sighted.

Concession:

Commonwealth

Government Welfare

Recipient

▪ Centrelink evidence – Proof of

benefit; or

▪ Centrelink evidence – dependent

child, partner or spouse of a

specified Commonwealth

Government welfare recipient

Yes, for all types of evidence

Fee Exemption: Refugee

or Asylum Seeker

▪ Relevant visa documentation; or

▪ ImmiCard (where appropriate);

or

▪ Where a Bridging Visa holder, a

document from the Department

of Immigration and Border

Protection acknowledging

Evidence sighted or collected by the

provider.





sighted.




application for a humanitarian

visa.

Social housing status

(Fee-Free Scholarship)

▪ N/A Student declaration/signature at

time of enrolment

Out-of-Home Care status


For students currently in out-of-

home care:

▪ A copy of the Children’s Court

Care Order, or

▪ A copy of the ‘Confirmation of

Placement’ letter, or

▪ A letter from Family and

Community Services or the Out-

of-Home Care Designated

Agency verifying that the

student is in statutory or

supported care, or

▪ Any other evidence which clearly

shows that the student is in out-

of-home care.

For students previously in out-of-

home care:

▪ A copy of the Children’s Court

Care Order, or

▪ A copy of the ‘leaving care’ letter

from the Minister for Family and

Community Services, or

▪ A letter from Family and

Community Services verifying

the student was previously in

stator or supported care, or

▪ Any other evidence which clearly

shows that the student was in

previously in out-of-home care.

Evidence sighted or collected by the

provider.





sighted.

Domestic and Family

Violence eligibility


A letter of recommendation is

required from a domestic and family

violence service, refuge or other

support agency such as:

▪ Legal Aid NSW through their

Women’s Domestic Violence

Court Advocacy Services

▪ Organisation who provide

integrated Domestic Family

Violence Services

▪ Organisations who provide

Staying Home, Leaving Violence

services

Yes, for all types of evidence




▪ Organisations who deliver

Specialist Homelessness Services

(i.e. refuges and crisis

accommodation)

▪ Domestic Violence NSW

▪ Any other organisation which

clearly shows that the student is

or has been previously receiving

support services for domestic

and family violence (for example

a non-government organisation

or charity that is self-funded).

Please note, eligibility for a fee exemption or concession is assessed at enrolment and cannot be adjusted

after enrolment.

Proof of eligibility for fee exemption

Australian Aboriginal and Torres Strait Islander students prove their status and eligibility for a fee exemption

through descent, self-identification and community identification. Students will need to declare their status

and be able to provide documentary evidence of community identification if required.

Students with a disability

A student who seeks a fee exemption on the basis of disability will need to provide:

▪ A letter from Centrelink confirming receipt of the Disability Support Pension

▪ A Current Disability Pensioner Concession Card that shows CRN

For more information on proof of eligibility, required evidence, fees and other information pertaining to

Smart and Skilled Fee Administration Policy please go to:

https://www.training.nsw.gov.au/forms_documents/smartandskilled/contract/fee_administration_policy.pdf

Fee-Free Scholarships

Students who meet the Fee-Free Scholarship criteria are exempt from paying a student fee. All qualifications

on the NSW Skills List from Certificate I to Certificate IV level, including qualifications that support

apprenticeships and traineeships, are covered. To be eligible for a Fee-Free Scholarship, a student must:

▪ meet the Smart and Skilled eligibility criteria, and

▪ be enrolling in a Smart and Skilled subsidised Certificate I – IV qualification on the NSW Skills List.

They must also meet the criteria for one of the eligibility categories below:

▪ Concession-eligible (Category A) – be aged between 15 and 30 years when they start training and be

eligible for a Smart and Skilled concession fee

▪ Out-of-home care (Category B) – be aged between 15 and 30 years when they start training and meet the

out-of-home care criteria






▪ Domestic and family violence (Category C) – be aged 15 years or older when they start training and meet

the domestic and family violence criteria

Incidental Expenses

The price of a qualification, which is made up of the governments subsidy and student fee will cover the total

costs incurred by ICCC Pty Ltd to provide training and assessment. However, there may be instances of

personal costs over and above the student fee. For example a student may wish to purchase a hardcopy of a

specific industry textbook that is an online resource only.

ICCC will inform all learners prior to enrolment of any incidental expenses (if applicable).

Payment of Student Fees (Levying)

Once eligibility has been confirmed ICCC will issue invoices and payment arrangements required for the

Student Administration fees (either to the student or their employer depending on who is paying for the fees).

Invoices issued will include:

▪ Fees outlined as per the Smart and Skilled Provider Calculator

▪ If applicable any incidental expenses

▪ Schedule of when payments are to be due

▪ Cost of reassessment (please see Repeating Assessment section)

Please note:

▪ Fees will be adjusted to reflect any RPL or CT and if necessary, refunds will be made.

▪ The Learner or employer will pay for the qualification that applies in the commencement training year.

The Learner will not be affected by any subsequent changes to Smart and Skilled Fees.

▪ All fees must be paid for prior to completion of the student’s subsidised training.

▪ All fees collected are retained by ICCC Pty Ltd.

▪ In relation to recovery of fees not paid, please refer to ICCC Learner Handbook and our Fee and Refund

Policy located on our website.

Fee Protection

ICCC Pty Ltd does not collect more than $1,500 in prepaid fees.

Withdrawal without penalty (discontinuing student)

Where a learner is paying for the fees, and withdraws from a Smart and Skilled course, they have until course

commencement to withdraw or cancel without penalty. Any period after course commencement and they will

incur at minimum their admin commencement fee as set out by ICCC.




Repeating Assessments

Students are able to attempt assessment to complete a unit of competency on two (2) occasions within their

initial student course fee. ICCC will inform students of costs of reassessment of these units prior to

rescheduling.

Transferring, Deferring or Discontinuing Learners

In addition to the above information:

▪ Learners may apply for a transfer of enrolment to another Registered Training Organisation within 60 days

of training commencement. This is subject to approval by the funding provider (where applicable).

▪ A learner may apply for deferral at any time within 6 months after training commencement, subject to

approval from the funding provider (no refunds are given for deferral). Deferral is for a maximum of 12mths,

any time beyond this period will be considered as discontinuing learner.

▪ Learners that wish to discontinue their Training must provide reasons to ICCC as to why they no longer

wish to continue with their training and assessment. The Learner must also provide ICCC with formal

notification of the Training end date.

Refunds

The following refund information is applicable to Smart and Skilled Learners only:

▪ Learners who withdraw/cancel from a Smart and Skilled course (who have paid for the fees themselves)

have until course commencement to withdraw or cancel without penalty.

▪ After the commencement date they will incur at minimum their administration commencement fee as set

out by ICCC.

▪ No refund is available for partially completed Units.

▪ Fees will be adjusted to reflect any RPL or CT and if necessary, refunds will be made.

▪ No refunds are given for deferrals.

▪ Under special circumstances a full refund may be applied at the discretion of ICCC’s Training Manager or

General Manager. Special Circumstances may include: sudden illness or conditions which directly affect the

student’s ability to complete the training, illness or conditions that affect persons who require care from the

student which directly affect the student’s ability to complete the training, other situations that directly affect

the student’s ability to complete the training.

Special circumstances do not include: unforeseen increases in your workload, a change in your work hours,

redundancy or retrenchment, moving interstate or overseas.

ICCC will not be held accountable for changes in your circumstances.




In situations where the student wishes to withdraw due to prolonged illness or hardship the student must

produce satisfactory evidence of the circumstances of his/her withdrawal such as medical certificates.

Consumer Protection, Code of Practice and Support Services

Cancellation and Appeals

At first, complaints or appeals must be made directly to International Child Care College (ICCC). Please refer to

International Child Care College’s Cancellation and Appeals section within the ICCC Student Handbook.

Consumer Protection Officer

ICCC has a dedicated Consumer Protection Officer. Contact details are as follows:

Support Officer

146 Lambton Road, Broadmeadow, NSW 2292

PO Box 59, Adamstown. NSW 2289

[email protected]

Consumer Information / Advice

Should you require additional information on Consumer Protection or you feel that your complaint or appeal

has not been resolved and you wish to contact a third party, please contact Smart and Skilled Customer

Support Service on:

Website: https://smartandskilled.nsw.gov.au/

https://smartandskilled.nsw.gov.au/for-students/consumer-protection-for-students

Phone Number: 1300 772 104

The Consumer protection system will provide:

▪ Information on consumer rights

▪ A set of frequently asked questions

▪ Information on provider obligations, minimum standards and complaints procedures

▪ Information on the escalation of complaints and the dispute resolution process

https://smartandskilled.nsw.gov.au/







Consumer Protection Policy

Purpose

Is to ensure that any potential and/or enrolled learners with International Child Care College Pty Ltd (ICCC),

are well informed of their rights and are given clear guidelines for complaints and appeals, under NSW Smart

and Skilled.

Scope

This policy affects all ICCC Pty Ltd employees and potential and/or enrolled learners under NSW Smart and

Skilled.

The following information was considered in the development of this policy:

▪ Smart and Skilled Consumer Protection Strategy

▪ Standards for Registered Training Organisations (RTO’s) 2015

Policy

ICCC Pty Ltd is committed to maintaining a supportive and fair training and assessment environment.

Therefore this policy is in place to ensure that all employees, partners and/or subcontractors of ICCC Pty Ltd

follow all policies and procedures, particularly those that relate to the welfare of ICCC’s learners. These

policies, procedures and documents include but are not limited to:

▪ Access and Equity Policy

▪ Complaints and Appeals Policy

▪ Complaints Procedure

▪ Appeals Procedure

▪ ICCC’s Code of Practice

▪ Learner Rights

This Consumer Protection Policy also ensures that ICCC manages and responds to allegations involving the

conduct of any subcontractor/partners and its trainers, assessors and other staff.

This policy will be reviewed annually or following any legislative or organisational changes.

Consumer Information / Advice

Should you require additional information on Consumer Protection or you feel that your complaint or appeal

has not been resolved and you wish to contact a third party, please contact Smart and Skilled Customer

Support Service on:

Website: https://smartandskilled.nsw.gov.au/






Also: https://smartandskilled.nsw.gov.au/for-students/consumer-protection-for-students

Phone Number: 1300 772 104

The Consumer protection system will provide:

▪ Information on consumer rights

▪ A set of frequently asked questions

▪ Information on provider obligations, minimum standards and complaints procedures

▪ Information on the escalation of complaints and the dispute resolution process

Support Services

Please refer to ICCC’s Student Handbook on Support Services.

Code of Practice

This Code of Practice requires all College employees and stakeholders to implement policies and

management practices that maintain high professional standards in the delivery of education and

training services and which safeguard the educational interests and welfare of staff and students.

Educational Purpose

International Child Care College has been established principally to provide high quality education

and training to students on a sustainable commercial basis over the long term. The College is

regulated by specific legislation and the laws and regulations that apply to all Registered Training

Organisations in Australia.

It is our intentions to exceed the requirements of these minimum standards and provide students

with high quality facilities, staff, training and support that will surpass expectations.

Policies and Procedures

The VET Quality Manual outlines the written policies and procedures which ICCC operates as an RTO.

These policies and procedures will ensure quality training and assessment that is aligned with the

principles of the VQF and consistent with the Colleges’ scope of registration.



enrolment information booklet · nsw smart and skilled learner booklet – v6.1 novemberr 2019...

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