O c t o b e r 1 0 , 2 0 1 6

N i c k i A l l e nM a n a g e r , C o m m u n i t y F o o t p r i n t s

COMMUNITY FOOTPRINTS

S E R V E W I T H P U R P O S E

THE RIT Z- CARLTON: OVE RVIE W

THE RITZ-CARLTON CONFIDENTIAL & PROPRIETARY INFORMATION | 2

COMM UNITY FOOTPRI NT S: BACKGROUND

THE RITZ-CARLTON CONFIDENTIAL & PROPRIETARY INFORMATION | 3

Serve With Purpose

Global Strategy, Local Focus

Points of Light Corporate Engagement Award of Excellence

BUS INESS VALUE

THE RITZ-CARLTON CONFIDENTIAL & PROPRIETARY INFORMATION | 4

Business Integration

Key Success Factor No. 1

Service Value No. 4

Business Priority Metrics

The Ritz-Carlton Long Range Plan

Employee Engagement Survey

GLOBAL P ROGRAMS

• Impact Experiences• Succeed Through Service

THE RITZ-CARLTON CONFIDENTIAL & PROPRIETARY INFORMATION | 5

Impact Experiences

Succeed Through Service

Impact 2030

LOCAL IM PACT

THE RITZ-CARLTON CONFIDENTIAL & PROPRIETARY INFORMATION | 6

Over 20,000 students globally benefited from Succeed Through Service

MENTOR & Corporation for National and Community Service: Most Robust…...

T H A N K Y O U