Engaging Families to Engaging Families to participate in a family group participate in a family group conferenceconference

Introduction of PresentersIntroduction of Presenters

• Troy Tate, Dereasha Leaks, Sandra Troy Tate, Dereasha Leaks, Sandra Taylor, Migdalia “Candy” DeJesus, Taylor, Migdalia “Candy” DeJesus, Cynthea Gross, Shavonne Tate , Cynthea Gross, Shavonne Tate ,

Today’s AgendaToday’s Agenda• Welcome/Introduction of Family Welcome/Introduction of Family

MembersMembers

• Brief summary about the Dauphin Brief summary about the Dauphin County Family Advisory CommitteeCounty Family Advisory Committee

• Tell us who is here with us todayTell us who is here with us today

• In this workshop we will examine and In this workshop we will examine and explore what's in a word or what we explore what's in a word or what we perceive we see.perceive we see.

• We will engage you in various activities We will engage you in various activities to examine and explore these conceptsto examine and explore these concepts

• Finally share with you some techniques Finally share with you some techniques for effective communication and for effective communication and engagement.engagement.

• Questions and AnswersQuestions and Answers

Workshop Purpose:Workshop Purpose:• To encourage professionals and To encourage professionals and

families to examine and understand families to examine and understand how we view words.how we view words.

• To explore how our responses to To explore how our responses to verbal and non-verbal expressions verbal and non-verbal expressions are often rooted in obvious factors are often rooted in obvious factors such as; age, culture, economic such as; age, culture, economic status, education and personal status, education and personal values etc…, which can possibly lead values etc…, which can possibly lead us to ineffective communication and us to ineffective communication and lack of engagement.lack of engagement.

What is effective What is effective communication?communication?According to Ask.comAccording to Ask.com

Effective Communication means the abilityEffective Communication means the ability

to express ourselves well, both verbally to express ourselves well, both verbally andand

non-verbally, in ways which are proper tonon-verbally, in ways which are proper to

our Cultures and Situationsour Cultures and Situations

Learning Objective:Learning Objective:

• Participants will learn that although Participants will learn that although we speak the same language. “ we speak the same language. “ Words” can mean something totally Words” can mean something totally different from one person to another. different from one person to another. Words that are misinterpreted can Words that are misinterpreted can cause ineffective communication and cause ineffective communication and inability to engage people.inability to engage people.

Learning Objective 2:Learning Objective 2:

Participants will learn simple Participants will learn simple techniques that enable them to techniques that enable them to explore their own sense of what they explore their own sense of what they perceive is being said or viewed , perceive is being said or viewed , and how this can differ depending and how this can differ depending upon different variables such as; upon different variables such as; age, life experiences, economic age, life experiences, economic status, and cultures etc..status, and cultures etc..

Activity # 1Activity # 1

““What’s In a Word?”What’s In a Word?” exploring how our inference of a word is usually

based on own life experiences ,values, culture, age etc..

Let’s look at a ,”WORD” together!!!

Participants will be engagedParticipants will be engaged• Activity # 1 Activity # 1

• Exploration ExerciseExploration Exercise

• ““What’s in a Word”What’s in a Word”

• Focusing on how we Focusing on how we inference a word inference a word based on many things based on many things such as life such as life experiences, values, experiences, values, culture ,etc…culture ,etc…

• Activity # 2 Activity # 2

• Exploration Exercise Exploration Exercise

• ““Is what you see Is what you see always the same as always the same as what others see?”what others see?”

• Focusing on what we Focusing on what we perceive based on our perceive based on our own experiences, own experiences, values and culture, values and culture, etc…etc…

Activity # 3Activity # 3Finally Participants Finally Participants

will have an will have an opportunity to view opportunity to view a short skit which a short skit which will demonstrate will demonstrate how to use a how to use a technique called technique called ““CPR” CPR” of effective of effective communication communication which leads to which leads to better engagement better engagement between families between families and professionalsand professionals

C- check inC- check in

P- pauseP- pause

R- respondR- respond

Share our understanding of Share our understanding of why words and what we see why words and what we see can mean different things .can mean different things .• Participants will Participants will

have a better have a better understanding of understanding of how and why words how and why words mean different mean different things to different things to different people that are people that are speaking the same speaking the same language.language.

• Participant will have Participant will have an understanding of an understanding of how and why people how and why people see the same things see the same things differently based on differently based on their own life their own life experiences, experiences, cultures, and values cultures, and values etc…etc…

To Reiterate on how we can To Reiterate on how we can effectively communicate effectively communicate and engage and engage • Remember the Remember the

simple technique to simple technique to help improve help improve effective effective communication and communication and engagement engagement between between professionals and professionals and families, through families, through the use of C.P.R.the use of C.P.R.

• Don’t be scared to Don’t be scared to address the address the elephant in the elephant in the room such as room such as various differences; various differences; age, cultural, age, cultural, ethnicity, and ethnicity, and being honest will being honest will help with effective help with effective communication communication

CHECK IN (C)CHECK IN (C)

• Don’t be afraid to state the obvious, Don’t be afraid to state the obvious, when you first meet to communicate.when you first meet to communicate.

• Be honest about what the obvious may Be honest about what the obvious may mean for the two of you communicatingmean for the two of you communicating

• Tell the person you like to check in with Tell the person you like to check in with them to make sure you are hearing them to make sure you are hearing what you think your hearing them say.what you think your hearing them say.

PAUSE (P)PAUSE (P)

• Be ready to stopBe ready to stop

• Take time to listenTake time to listen

• Learn what someone is saying from Learn what someone is saying from their prospective.their prospective.

Respond After; (R)Respond After; (R)

• Checking inChecking in

• PausePause

• Respond with clarity and mutual Respond with clarity and mutual understanding for effective understanding for effective communication and engagement.communication and engagement.

Thank you for allowing us to present Thank you for allowing us to present this workshop to you this workshop to you

We are the Dauphin County Systems of We are the Dauphin County Systems of Care Family Advisor Committee:Care Family Advisor Committee:

Troy Tate, Migdalia “Candy” Dejesus, Troy Tate, Migdalia “Candy” Dejesus, Shavonne Tate, Dereasha Leaks, Shavonne Tate, Dereasha Leaks, Cynthea Gross and Sandra TaylorCynthea Gross and Sandra Taylor

Contact: Troy L. Tate Sr.Contact: Troy L. Tate Sr.

tate061@aol.comtate061@aol.com