1

Chapter 1

Introduction to the topic

Employee satisfaction means different things to different people While it is intuitively

believed that employee satisfaction is necessary for high performance studies in the past

have not supported this belief

The dictionary defines satisfaction as ldquogratification of an appetite and pleasurerdquo In general

people most often associate satisfaction with happiness and comfort It is likely that in most

of the previous studies people responded to the question ldquoAre you satisfiedrdquo by interpreting

the question as ldquoAre you comfortable in your work Do you feel secure and contentrdquo While

this may not have been the intent of the question this understanding of the question does

suggest why organizational performance has not been linked statistically to employee

satisfaction We donrsquot often associate high performance with contentment security and

comfort However we do tend to associate high performance with enjoyment of the work

fulfilment in accomplishment and effective work relationships Therefore the researchers

worldwide decided to explore a new definition of satisfaction one that taps the elements of

fulfilment empowerment and engagement

The principal elements of fulfilment empowerment and engagement are

bull Satisfaction with the job To be fulfilled people need to value their day-to-day work

activities People need to have a sense of accomplishment or pleasure from the work itself

bull Satisfaction with relationships People also need to value the relationships they have on

the job to be fulfilled People want to like working with their co-workers While people know

that conflicts will arise they want to be assured that the focus is not on the interpersonal

differences but the task differences

1

bull Satisfaction with leadership If people do not think that they are being managed or led

effectively it is hard to have fulfilment in the work

bull Knowing that others are satisfied in their work One of the key findings from our

research is the importance of the open expression of fulfilment in the workplace Knowing

that others gain fulfilment in their work is a powerful motivator

bull Knowing that others are satisfied with the organizationrsquos leadership It is difficult to be

fulfilled if there is not open trust and support for leadership Equally when that open trust

and support is present it helps create an environment where people feel empowered and

willing to give their full engagement

This combination of both personal satisfaction and communication of group satisfaction is a

critical distinction between Fulfilment Satisfaction and traditional definitions of satisfaction

In todayrsquos work environment few objectives are met solely through one individualrsquos efforts

In addition as people work together in group settings they are likely to influence each

otherrsquos attitudes and beliefs Because of the roles that teamwork and joint effort play in

organizational success today tapping into these elements seems critical One might feel

personally satisfied but not perceive satisfaction in

others As a result the overall sense of fulfilment that one feels will be diminished

Organizations that encourage open communication where employees discuss their level of

satisfaction promotes high performance

Nine Steps to Improving Employee Satisfaction

Whether the employee stays or goes the employer is bound to suffer a financial loss

of some type This is because Disgruntled costs money If he or she leaves there is the

cost of advertising interviewing and training a new employee in addition to the training

already invested in Disgruntled If he or she stays the costs while just as high can be more

difficult to measure One of the costs can be lost productivity due to poor morale on the part

of both the Disgruntled Employee of the Month and the employees who must work with

Disgruntled on a daily basis Also statistically speaking Disgruntled probably also has a

higher rate of absenteeism and on-the-job injuries than other employees All of these factors

make Disgruntled an under-performing asset compared to more satisfied employees

1

There is currently a wealth of information available outlining the results of research on

positive

There is currently a wealth of information available outlining the results of research on

positive employee motivation and retention strategies A quick surf on the Net pulls up a

myriad of research on topics such as Managing Human Capital And new books such as

The ROI of Human Capital and The HR Score Card are selling even before they hit the

bookstores When I read this literature however I find several recurring themes on the types

of management programs that build corporate value These commonalties are

1 Shared Mission or Vision Organizations that have a mission or vision statement and use

it as a guide for decision-making find employees spend less time and resources on non-

income-producing activities when their people management strategies are aligned to the

mission A team guided by a clearly stated and communicated mission is more cost-effective

and competitive than one where the mission is fuzzy or nonexistent

2 Regular Employee Input and Feedback Programs Building a corporate culture that

requires employees to be an integral part of the organization can be an effective way of

getting the most from the talents or competencies brought to the organization by each

employee Allowing employees at all levels of the organization to share their ideas and

concerns will also help the company develop and maintain a safer and more productive work

environment Knowing employees feelings for and levels of commitment to the

organization can be essential to measuring whether people management programs are

producing the desired results

3 Clearly Defined and Communicated job Expectations When an organization makes the

decision to fill a new position it has an idea of what will be expected of the new employee

However unless these expectations are clearly communicated the result can be disappointing

for both the employee and employer Such situations cause conflict and inefficiencies in the

workplace Therefore it is very important that the employer establish a mechanism for

making sure the needs of the organization are clearly communicated and understood

4 Regular and Fair Performance Feedback Research has found that most employees in

todays economy want to believe that they contribute to the overall success of the

1

organization However if the employee is not sure how his or her job fits into the bigger

picture an employer may suffer a reduction in productivity or morale A well-designed

consistently-applied and fair system for discussing the business goals objectives and

individual employee contributions can be a valuable tool in ensuring each employee becomes

and remains an integral part of the organizations team

5 Compensation Benefits and Rewards Programs that are Aligned With Mission

Accomplishment There is no way to overstate the importance of developing properly aligned

compensation benefits and rewards programs Employees emulate behaviour that they see

being rewarded When employees see executive and management employees being rewarded

for behaviour or work product that does not support the stated mission andor vision of the

organization they may become disgruntled These employees will either change their own

behaviour to mirror the rewarded behavior or become disgruntled with the lack of

recognition they receive for towing the line Consequently the work group loses its

mission alignment

6 Promotion of a Diversified Work Force Diversity in todays global market is much

different than the old Affirmative Action Plan that characteristically sits on the shelf in a

binder and gathers dust A truly diverse work environment not only welcomes but also

encourages employees of different cultures and backgrounds Such work environments

promote the sharing of new ideas diverse points of view and employees who challenge the

way we do things here

7 Hiring the Right Employees No this is not a contradiction to the statements made in the

previous section It actually is a compliment to diversity Mission and vision are guiding

principles for employees as to why the organization exists what services it provides and how

it operates Corporate culture flows from the mission and vision Hiring the right people

means not only finding employees with the necessary knowledge skills and abilities but also

those who will be productive members of the organizational work team Bringing in an

employee who does not understand or support the shared mission and goals can be very

disruptive and costly to the organization

8 Comprehensive Employee Orientation and Integration Programs Once an

organization has developed a clear mission defined its expectations developed and

1

implemented appropriate feedback and rewards program s and hired the right people it is

important to make sure that all employees have the information and tools necessary to

transition smoothly into the work environment Well-developed employee orientation and

integration programs help both new and current employees work together to form a

productive and satisfying work environment Organizations that lack such programs can find

that it loses many new employees who just never got off to the right start

9 Strong Commitment to Training and Development Programs One of the most

important benefits offered by many employers is employee personal development

Employers that invest in personal development programs that encourage employees to update

skills and expand their knowledge base can directly contribute to bottom line profitability

This is because the organization will remain competitive and be able to adapt to market

changes quickly with little interruption in daily operations

Result of these supports

Job satisfaction and organizational commitment respectively explained 5 percent and 16

percent of variation in productivity while supervisory support autonomy training and

concern for employee welfare accounted for 10 percent of variation in profitability

Strategy accounted for less than 3 percent of the variation in profitability and research and

development accounted for 8 percent of the variation in profitability

The bottom line was that approximately 29 percent of the variation in productivity over a 3-

or 4-year period could be attributed to how employers managed their human assets

1

bull Satisfaction with leadership If people do not think that they are being managed or led

effectively it is hard to have fulfilment in the work

bull Knowing that others are satisfied in their work One of the key findings from our

research is the importance of the open expression of fulfilment in the workplace Knowing

that others gain fulfilment in their work is a powerful motivator

bull Knowing that others are satisfied with the organizationrsquos leadership It is difficult to be

fulfilled if there is not open trust and support for leadership Equally when that open trust

and support is present it helps create an environment where people feel empowered and

willing to give their full engagement

This combination of both personal satisfaction and communication of group satisfaction is a

critical distinction between Fulfilment Satisfaction and traditional definitions of satisfaction

In todayrsquos work environment few objectives are met solely through one individualrsquos efforts

In addition as people work together in group settings they are likely to influence each

otherrsquos attitudes and beliefs Because of the roles that teamwork and joint effort play in

organizational success today tapping into these elements seems critical One might feel

personally satisfied but not perceive satisfaction in

others As a result the overall sense of fulfilment that one feels will be diminished

Organizations that encourage open communication where employees discuss their level of

satisfaction promotes high performance

Nine Steps to Improving Employee Satisfaction

Whether the employee stays or goes the employer is bound to suffer a financial loss

of some type This is because Disgruntled costs money If he or she leaves there is the

cost of advertising interviewing and training a new employee in addition to the training

already invested in Disgruntled If he or she stays the costs while just as high can be more

difficult to measure One of the costs can be lost productivity due to poor morale on the part

of both the Disgruntled Employee of the Month and the employees who must work with

Disgruntled on a daily basis Also statistically speaking Disgruntled probably also has a

higher rate of absenteeism and on-the-job injuries than other employees All of these factors

make Disgruntled an under-performing asset compared to more satisfied employees

1

There is currently a wealth of information available outlining the results of research on

positive

There is currently a wealth of information available outlining the results of research on

positive employee motivation and retention strategies A quick surf on the Net pulls up a

myriad of research on topics such as Managing Human Capital And new books such as

The ROI of Human Capital and The HR Score Card are selling even before they hit the

bookstores When I read this literature however I find several recurring themes on the types

of management programs that build corporate value These commonalties are

1 Shared Mission or Vision Organizations that have a mission or vision statement and use

it as a guide for decision-making find employees spend less time and resources on non-

income-producing activities when their people management strategies are aligned to the

mission A team guided by a clearly stated and communicated mission is more cost-effective

and competitive than one where the mission is fuzzy or nonexistent

2 Regular Employee Input and Feedback Programs Building a corporate culture that

requires employees to be an integral part of the organization can be an effective way of

getting the most from the talents or competencies brought to the organization by each

employee Allowing employees at all levels of the organization to share their ideas and

concerns will also help the company develop and maintain a safer and more productive work

environment Knowing employees feelings for and levels of commitment to the

organization can be essential to measuring whether people management programs are

producing the desired results

3 Clearly Defined and Communicated job Expectations When an organization makes the

decision to fill a new position it has an idea of what will be expected of the new employee

However unless these expectations are clearly communicated the result can be disappointing

for both the employee and employer Such situations cause conflict and inefficiencies in the

workplace Therefore it is very important that the employer establish a mechanism for

making sure the needs of the organization are clearly communicated and understood

4 Regular and Fair Performance Feedback Research has found that most employees in

todays economy want to believe that they contribute to the overall success of the

1

organization However if the employee is not sure how his or her job fits into the bigger

picture an employer may suffer a reduction in productivity or morale A well-designed

consistently-applied and fair system for discussing the business goals objectives and

individual employee contributions can be a valuable tool in ensuring each employee becomes

and remains an integral part of the organizations team

5 Compensation Benefits and Rewards Programs that are Aligned With Mission

Accomplishment There is no way to overstate the importance of developing properly aligned

compensation benefits and rewards programs Employees emulate behaviour that they see

being rewarded When employees see executive and management employees being rewarded

for behaviour or work product that does not support the stated mission andor vision of the

organization they may become disgruntled These employees will either change their own

behaviour to mirror the rewarded behavior or become disgruntled with the lack of

recognition they receive for towing the line Consequently the work group loses its

mission alignment

6 Promotion of a Diversified Work Force Diversity in todays global market is much

different than the old Affirmative Action Plan that characteristically sits on the shelf in a

binder and gathers dust A truly diverse work environment not only welcomes but also

encourages employees of different cultures and backgrounds Such work environments

promote the sharing of new ideas diverse points of view and employees who challenge the

way we do things here

7 Hiring the Right Employees No this is not a contradiction to the statements made in the

previous section It actually is a compliment to diversity Mission and vision are guiding

principles for employees as to why the organization exists what services it provides and how

it operates Corporate culture flows from the mission and vision Hiring the right people

means not only finding employees with the necessary knowledge skills and abilities but also

those who will be productive members of the organizational work team Bringing in an

employee who does not understand or support the shared mission and goals can be very

disruptive and costly to the organization

8 Comprehensive Employee Orientation and Integration Programs Once an

organization has developed a clear mission defined its expectations developed and

1

implemented appropriate feedback and rewards program s and hired the right people it is

important to make sure that all employees have the information and tools necessary to

transition smoothly into the work environment Well-developed employee orientation and

integration programs help both new and current employees work together to form a

productive and satisfying work environment Organizations that lack such programs can find

that it loses many new employees who just never got off to the right start

9 Strong Commitment to Training and Development Programs One of the most

important benefits offered by many employers is employee personal development

Employers that invest in personal development programs that encourage employees to update

skills and expand their knowledge base can directly contribute to bottom line profitability

This is because the organization will remain competitive and be able to adapt to market

changes quickly with little interruption in daily operations

Result of these supports

Job satisfaction and organizational commitment respectively explained 5 percent and 16

percent of variation in productivity while supervisory support autonomy training and

concern for employee welfare accounted for 10 percent of variation in profitability

Strategy accounted for less than 3 percent of the variation in profitability and research and

development accounted for 8 percent of the variation in profitability

The bottom line was that approximately 29 percent of the variation in productivity over a 3-

or 4-year period could be attributed to how employers managed their human assets

1

There is currently a wealth of information available outlining the results of research on

positive

There is currently a wealth of information available outlining the results of research on

positive employee motivation and retention strategies A quick surf on the Net pulls up a

myriad of research on topics such as Managing Human Capital And new books such as

The ROI of Human Capital and The HR Score Card are selling even before they hit the

bookstores When I read this literature however I find several recurring themes on the types

of management programs that build corporate value These commonalties are

1 Shared Mission or Vision Organizations that have a mission or vision statement and use

it as a guide for decision-making find employees spend less time and resources on non-

income-producing activities when their people management strategies are aligned to the

mission A team guided by a clearly stated and communicated mission is more cost-effective

and competitive than one where the mission is fuzzy or nonexistent

2 Regular Employee Input and Feedback Programs Building a corporate culture that

requires employees to be an integral part of the organization can be an effective way of

getting the most from the talents or competencies brought to the organization by each

employee Allowing employees at all levels of the organization to share their ideas and

concerns will also help the company develop and maintain a safer and more productive work

environment Knowing employees feelings for and levels of commitment to the

organization can be essential to measuring whether people management programs are

producing the desired results

3 Clearly Defined and Communicated job Expectations When an organization makes the

decision to fill a new position it has an idea of what will be expected of the new employee

However unless these expectations are clearly communicated the result can be disappointing

for both the employee and employer Such situations cause conflict and inefficiencies in the

workplace Therefore it is very important that the employer establish a mechanism for

making sure the needs of the organization are clearly communicated and understood

4 Regular and Fair Performance Feedback Research has found that most employees in

todays economy want to believe that they contribute to the overall success of the

1

organization However if the employee is not sure how his or her job fits into the bigger

picture an employer may suffer a reduction in productivity or morale A well-designed

consistently-applied and fair system for discussing the business goals objectives and

individual employee contributions can be a valuable tool in ensuring each employee becomes

and remains an integral part of the organizations team

5 Compensation Benefits and Rewards Programs that are Aligned With Mission

Accomplishment There is no way to overstate the importance of developing properly aligned

compensation benefits and rewards programs Employees emulate behaviour that they see

being rewarded When employees see executive and management employees being rewarded

for behaviour or work product that does not support the stated mission andor vision of the

organization they may become disgruntled These employees will either change their own

behaviour to mirror the rewarded behavior or become disgruntled with the lack of

recognition they receive for towing the line Consequently the work group loses its

mission alignment

6 Promotion of a Diversified Work Force Diversity in todays global market is much

different than the old Affirmative Action Plan that characteristically sits on the shelf in a

binder and gathers dust A truly diverse work environment not only welcomes but also

encourages employees of different cultures and backgrounds Such work environments

promote the sharing of new ideas diverse points of view and employees who challenge the

way we do things here

7 Hiring the Right Employees No this is not a contradiction to the statements made in the

previous section It actually is a compliment to diversity Mission and vision are guiding

principles for employees as to why the organization exists what services it provides and how

it operates Corporate culture flows from the mission and vision Hiring the right people

means not only finding employees with the necessary knowledge skills and abilities but also

those who will be productive members of the organizational work team Bringing in an

employee who does not understand or support the shared mission and goals can be very

disruptive and costly to the organization

8 Comprehensive Employee Orientation and Integration Programs Once an

organization has developed a clear mission defined its expectations developed and

1

implemented appropriate feedback and rewards program s and hired the right people it is

important to make sure that all employees have the information and tools necessary to

transition smoothly into the work environment Well-developed employee orientation and

integration programs help both new and current employees work together to form a

productive and satisfying work environment Organizations that lack such programs can find

that it loses many new employees who just never got off to the right start

9 Strong Commitment to Training and Development Programs One of the most

important benefits offered by many employers is employee personal development

Employers that invest in personal development programs that encourage employees to update

skills and expand their knowledge base can directly contribute to bottom line profitability

This is because the organization will remain competitive and be able to adapt to market

changes quickly with little interruption in daily operations

Result of these supports

Job satisfaction and organizational commitment respectively explained 5 percent and 16

percent of variation in productivity while supervisory support autonomy training and

concern for employee welfare accounted for 10 percent of variation in profitability

Strategy accounted for less than 3 percent of the variation in profitability and research and

development accounted for 8 percent of the variation in profitability

The bottom line was that approximately 29 percent of the variation in productivity over a 3-

or 4-year period could be attributed to how employers managed their human assets

1

organization However if the employee is not sure how his or her job fits into the bigger

picture an employer may suffer a reduction in productivity or morale A well-designed

consistently-applied and fair system for discussing the business goals objectives and

individual employee contributions can be a valuable tool in ensuring each employee becomes

and remains an integral part of the organizations team

5 Compensation Benefits and Rewards Programs that are Aligned With Mission

Accomplishment There is no way to overstate the importance of developing properly aligned

compensation benefits and rewards programs Employees emulate behaviour that they see

being rewarded When employees see executive and management employees being rewarded

for behaviour or work product that does not support the stated mission andor vision of the

organization they may become disgruntled These employees will either change their own

behaviour to mirror the rewarded behavior or become disgruntled with the lack of

recognition they receive for towing the line Consequently the work group loses its

mission alignment

6 Promotion of a Diversified Work Force Diversity in todays global market is much

different than the old Affirmative Action Plan that characteristically sits on the shelf in a

binder and gathers dust A truly diverse work environment not only welcomes but also

encourages employees of different cultures and backgrounds Such work environments

promote the sharing of new ideas diverse points of view and employees who challenge the

way we do things here

7 Hiring the Right Employees No this is not a contradiction to the statements made in the

previous section It actually is a compliment to diversity Mission and vision are guiding

principles for employees as to why the organization exists what services it provides and how

it operates Corporate culture flows from the mission and vision Hiring the right people

means not only finding employees with the necessary knowledge skills and abilities but also

those who will be productive members of the organizational work team Bringing in an

employee who does not understand or support the shared mission and goals can be very

disruptive and costly to the organization

8 Comprehensive Employee Orientation and Integration Programs Once an

organization has developed a clear mission defined its expectations developed and

1

implemented appropriate feedback and rewards program s and hired the right people it is

important to make sure that all employees have the information and tools necessary to

transition smoothly into the work environment Well-developed employee orientation and

integration programs help both new and current employees work together to form a

productive and satisfying work environment Organizations that lack such programs can find

that it loses many new employees who just never got off to the right start

9 Strong Commitment to Training and Development Programs One of the most

important benefits offered by many employers is employee personal development

Employers that invest in personal development programs that encourage employees to update

skills and expand their knowledge base can directly contribute to bottom line profitability

This is because the organization will remain competitive and be able to adapt to market

changes quickly with little interruption in daily operations

Result of these supports

Job satisfaction and organizational commitment respectively explained 5 percent and 16

percent of variation in productivity while supervisory support autonomy training and

concern for employee welfare accounted for 10 percent of variation in profitability

Strategy accounted for less than 3 percent of the variation in profitability and research and

development accounted for 8 percent of the variation in profitability

The bottom line was that approximately 29 percent of the variation in productivity over a 3-

or 4-year period could be attributed to how employers managed their human assets

1

implemented appropriate feedback and rewards program s and hired the right people it is

important to make sure that all employees have the information and tools necessary to

transition smoothly into the work environment Well-developed employee orientation and

integration programs help both new and current employees work together to form a

productive and satisfying work environment Organizations that lack such programs can find

that it loses many new employees who just never got off to the right start

9 Strong Commitment to Training and Development Programs One of the most

important benefits offered by many employers is employee personal development

Employers that invest in personal development programs that encourage employees to update

skills and expand their knowledge base can directly contribute to bottom line profitability

This is because the organization will remain competitive and be able to adapt to market

changes quickly with little interruption in daily operations

Result of these supports

Job satisfaction and organizational commitment respectively explained 5 percent and 16

percent of variation in productivity while supervisory support autonomy training and

concern for employee welfare accounted for 10 percent of variation in profitability

Strategy accounted for less than 3 percent of the variation in profitability and research and

development accounted for 8 percent of the variation in profitability

The bottom line was that approximately 29 percent of the variation in productivity over a 3-

or 4-year period could be attributed to how employers managed their human assets

1

Chapter 2

BHEL CORPORATE PROFILE

Vision

A world class engineering enterprise committed to enhancing stakeholder value

Mission

1

To be an Indian multinational engineering enterprise providing total business solution

through quality products system and services in the field of energy industry transportation

infrastructure and other potential areas

Values

Zeal to excel and zest for change

Integrity and fairness in all matters

Respect for dignity and potential of

individuals

Strict adherence to commitments

Ensure speed of responses

Foster learning creativity and teamwork

Loyalty and pride in the company

Bharat Heavy Electricals ltd (BHEL) is the largest engineering and manufacturing enterprise

of its kind in India and is one of the leading international companies in the field of the power

equipment manufacture

The first plant of the BHEL set up at Bhopal in 1956 signalled the dawn of the heavy

electrical industry in India

In the sixties three major plants were set up at Haridwar Hyderabad and Trichirapalli that

from the core of the diversified product range systems and services that BHEL offers today

BHEL range of services extends from project feasibility studies to after sales service

successfully meeting diverse needs through turnkey capability

The company has 14 multinational units 4 power sector regions 8 service centres and 15

regional offices besides project sites spread all over India and abroad

BHEL has a well recognised track record of performance making profits continuously since

1971-72 and paying dividends since 1976-77

1

BHEL manufactures over 180 products under 30 major products groups and cater to core

sectors of the Indian economy viz power generation and transmission industry

transportation renewable energy etc

BHEL has already attained ISO 9000 certification for quality management and all the

manufacturing units divisions have been upgraded to the latest ISO 9001-20000 version

BHEL has also secured ISO 14001 certification for environmental management system and

OHSAS-18001 certification for occupational health and safety management system for all its

units divisions

Business sectors

BHELrsquos operations are organised around three business sectors namely power industry

including transmission transportation and renewable energy and international operations

This enables BHEL to have a strong customer orientation and respond quickly to the changes

in the market

Power sector

Power is the focal area for the BHEL and comprises thermal nuclear gas diesel and hydro

businesses BHEL has taken India from a position of total dependence on overseas sources to

complete self-reliance in power plant equipment Today BHEL sets account for nearly 65

1

of the total installed power generation capacity in the country Significantly these sets

contribute 73 of the total power generated in the country

BHEL has contracted for boilers and auxiliaries turbo generator sets and associated controls

piping and station control and instrumentation of up to 500 MW units ratting and has the

technology and capability to produce thermal sets of higher units ratting including 1000MW

With a focus to provide a single window facility to the customers for services and spares of

power generation equipments a lsquospares and service business grouprsquo has been created

Industry sector

Industries

BHEL manufactures and supplies major equipment and systems like captive power plants

centrifugal compressors drive turbines industrial boilers gas turbines pumps heat

exchangers electric machines valve heavy casting and forgings electrostatic precipitators

IDFD fans seamless pipes etc these serve a number of industries like metallurgical mining

cement paper fertilizers refineries and petro-chemicals etc in addition to power utilities

BHEL also emerged as a major supplier of controls and instrumentation systems especially

distributed digital control systems for various power plants and industries

Oil and gas

BHEL has the capability to supply complete onshore drilling rigs super deep drilling rings

desert rings mobile rings workover rings and well heads It supplies equipments

subassemblies for onshore drilling rings viz drawworkers rotary-table travelling block

swiel mast and sub structure mud systems and rig electrics BHEL also supplies Xrsquomas tree

valves and well heads up to a rating of 10000 psi for onshore offshore service and casing

support system Mudline suspension system and block valves for offshore applications

Transmission

1

BHEL supplies a wide range of products and system for transmission and distribution

applications The products manufactured by BHEL include power transformers instrument

transformers dry type transformers shunt reactors capacitors vacuum and SF6 switchgear

gas insulated switchgear ceramic insulators etc BHEL has developed and commercialized

the countryrsquos first indigenous 36KV gas insulated substation(GIS) and has also bagged first

order for its indigenously developed GIS

For enhancing the power transfer capability and reducing transmission losses and in 400 KV

lines BHEL has indigenously developed and executed fixed series compensation schemes

and has developed thyristor controlled series compensation scheme involving thyristor

controlled reactors popularly known as flexible AC transmission systems (FACTS) BHEL

has indigenously developed state of art controlled shunt reactor for reactive power

management of long transmission lines With a strong engineering base the company

undertakes turnkey execution of substation up to 400KV and has capability to execute

765KV substations High voltage direct current (HVDC) system have been supplied for

economic transmission of bulk power over long distances During the year BHEL

successfully bagged another order for installation of Balia-Bhiwadi HVDC link of 2500MV

capacity

Transportation

Most of the trains in the Indian railways whether electronic or diesel powered are equipped

with BHELrsquos traction propulsion systems and controls The systems supplied are both with

conventional DC drives and state of the art AC drives Indiarsquos first underground metro at

Kolkata runs on drives and controls supplied by BHEL The company also manufactures

complete rolling stock ie electric locomotives up to 5000 HP diesel electric locomotive

from 350 HP for the both mainline and shunting duty applications Further BHEL

undertakes retrofitting and overhauling of rolling stock In the area of urban transportation

BHEL is geared up for turnkey execution of electric trolley bus systems light rail system and

metro systems BHEL is contributing to the supply of electrics for EMUs for 1500V DC and

25KV to Indian railways Almost all the EMUs in the service are with electrics manufactured

1

and supplied by BHEL The company has also diversified into the area of track maintenance

BHEL is well poised to meet the emerging requirement of Indian railways for higher

horsepower locos for freight and passenger application

Renewable energy

BHEL has been manufacturing and supplying various renewable energy system and products

It include solar energy systems namely PV modules PV power plants solar lanterns street

lighting solar pumps and solar water heating systems The wind power generation business

based on higher rating WEGs is being explored

International operations

BHEL has over the years established its reference in 68 countries of the world spanning

across all the six-inhabited continents These references encompass almost the entire range of

BHEL products and service covering turnkey power projects of thermal Hydro and Gas-

based Transmission substation projects Rehabilitation projects for boilers compressors

valves and oil field equipment electrostatic precipitators photo voltic equipments insulators

switchgears heat exchangers casting and forgings Some of the major successes achieved by

BHEL have been in gas based power projects in Oman Saudi Arabia Iraq Libya

Bangladesh Malaysia Sri Lanka China Kazakhstan thermal power project in Cyprus

Malta Egypt Malaysia Hydro power plant in New Zealand Bhutan Nepal and substation

project and equipment in various countries of Africa Europe South and South East Asia

The company is taking a number of strategic business initiatives to further growth in overseas

business This includes firmly establishing itself in target export markets positioning of

BHEL as a regular EPC Contractor in global market and exploring various opportunities for

setting up overseas joint ventures etc

HSE and Global Compact Program

BHEL has joined the Global Compact of United Nations and has committed itself to support

it and the set of core values enshrined in its ten principles The Global Compact is a

1

partnership between the United Nations the business community international labour and

NGOs It provides a forum for them to work together and improve corporate practices

through co-operation rather than confrontation

BHELrsquos contributions towards Corporate Social Responsibility till date include adoption of

villages free medical campscharitable dispensaries schools for the underprivileged and

handicapped children ban on child labour disasternatural calamity aid Employment for

handicapped Widow resettlement Employment for Ex-serviceman irrigation using treated

sewage pollution checking camps plantation of millions of trees energy saving and

conservation of natural resources through environmental management

BHEL shares the growing concern on issues related to Environment and Occupational Health

amp Safety (OHS) and is committed to protecting Environment in and around its own

establishment and to providing safe and healthy environment to all its employees For

fulfilling these obligations a Health Safety amp Environmental Policy has been formulated

and implemented through management systems

In recognition of this BHEL has been awarded the ISO 14001 Environmental Management

Systems Certification and OHSAS 18001 Occupational Health amp Safety Management

Systems Certification from Ms Det Norske Veritas (DNV) Under UNDP programme for

specialized services in the area of Environment BHEL has set up a Pollution Control

Research Institute (PCRI) BHEL also has a Model Centre for Occupational Health Services

at Trichy which is a pioneer in this field in India Today it offers a wide range of

occupational health care as well as expertise in work Environment monitoring Toxicology

Ergonomics and in organization of OHS to multitude of industries for different sectors in

India Few ILO sponsored candidates from African countries have undergone training at this

model centre

BHEL is a member of CoRE (Corporate Roundtable on Development of Strategies for

Environment) launched by The Energy Research Institute (TERI) CoRE is envisaged as a

means to facilitate a proactive and catalytic role for industry in addressing the environmental

problems plaguing India and helping the industry towards sustainability paradigm CoRE is

now a partner organization to the WBCSD (World Business Council for Sustainable

1

Development) It has signed a memorandum of understanding with WBCSD now called as

CoRE-BCSD India Interfaces between companies such as BHEL TERI and the WBCSD

would provide an important link to address issues of sustainable development at a global

level and to learn and exchange experience of the participating companied

BHELrsquos commitment to environmental issues can be seen as an integral part of its core

business In the field of Non-conventional and Renewable Energy BHEL has successfully

launched products like wind electric generators solar heating systems solar photovoltaic

systems solar lanterns and battery powered road vehicles Technology up gradation has been

done to minimise environmental impact of fossil energy products by way of low-NOx oil

gas burners circulating fluidised bed combustion boilers etc

Overseas

BHEL ranking among the major power plant equipment suppliers in the world is one of the

largest exporters of engineering products amp services from India Over the years BHEL has

established its references in around 60 countries of the world ranging from the United States

in the West to New Zealand in the Far East BHELs export range covers individual products

to complete Power Stations Turnkey Contracts for Power Plants EPC Contracts HVEHV

Sub-stations OampM Services for familiar technologies Specialized after-market services like

Residual Life Assessment (RLA) studies and Retrofitting Refurbishing amp Overhauling and

supplies to manufacturers amp EPC contractors

BHEL has assimilated and updatedadopted the state-of-the-art-technologies in the Power

and Industrial equipment sectors acquired from world leaders BHEL has successfully

undertaken turnkey projects on its own and possesses the requisite flexibility to interface and

complement international companies for large projects and has also exhibited adaptability by

manufacturing and supplying intermediate products to the design of other manufacturers and

original equipment manufacturers (OEMs) The success in the area of rehabilitation and life

extension of power projects has established BHEL as a reliable alternative to the OEMs for

such power plants

1

Health Safety and Environment Policy

Occupational Health and Safety Policy

Compliance with applicable Legislation and Regulations

Setting objectives and targets to eliminate minimize control risks due to Occupational and Safety Hazards

Appropriate structured training of employees on Occupational Health and Safety (OHampS) aspects

Formulation and maintenance of OHampS Management programmes for continual improvement

Periodic review of OHampS Management System to ensure its continuing suitability adequacy and effectiveness

Communication of OHampS Policy to employees and interested parties

In pursuit of these Policy requirements BHEL will continuously strive to improve work

practices in the light of advances made in technology and new understandings in

Occupational Health Safety and Environment Science

Environmental Policy

To strive to be an environmental friendly company in its Activities Products and Services through

Compliance with applicable Environment Legislation Regulation

Continual Improvement in Environment Management System to protect our natural environment and Control pollution

Promotion of activities for conservation of resources by Environment management

Enhancement of environment activities offering the companys capabilities in this field

Assist and co-operate with concerned Government agencies Regulatory bodies engaged in environmental activities offering BHELs capabilities in this field

1

Research and development

The corporate RampD division at Hyderabad leads BHELrsquos research and development efforts

suitably supported by Engineering and RampD groups at the manufacturing divisions BHELrsquos

technology policy promotes a judicious mix of indigenous efforts and selective collaboration

in essential areas The company continuously upgrades its technology and products to

contemporary standards

BHEL is one of the few companies worldwide involved in the development of integrated

Gasification Combined Cycle (IGCC) technology which will usher it in clean coal

technology BHEL has set up Asiarsquos first 62MW IGCC power plant with a indigenously

designed pressurized fluidized bed gasifier Presently development efforts are underway to

set up a 125MW IGCC power plant

Quality

Towards meeting its Quality Policy BHEL is using the vehicle of Quality Management Systems which are certified to ISO 90012000 series of Standards by Internationally acclaimed certifying agency BVQI

Corporate Quality and Unit level Quality structure enables requisite planning control and implementation of Company-wide Quality Policy and Objectives which are linked to the Companys Vision statement Corporate Quality derives strength from direct reporting to Chairman and Managing Director of the Company

Other than traditional Quality functions today the focus is on

1 Propagating Quality Management Systems and Total Quality Management

2 Formulating implementing and monitoring Improvement Plans with focus on internal and external Customer Satisfaction

3 Investigations and preventive actions on Critical Quality Issues

Calibration and testing laboratories of BHEL are accredited under the National Accreditation

Board for Calibration and Testing Laboratories (NABL) scheme of Laboratory Accreditation

which has got mutual recognition with Asia Pacific Laboratory Accreditation Conference and

International Laboratory Accreditation Conference

1

As a result of its thrust on quality and technology BHEL enjoys national and international

recognition in the form of Product Certification by International Bodies like ASME API etc

and Plant Approvals by agencies like Lloyds Register of Shipping UK Chief Controller of

Explosives India TUV Germany etc

In its movement towards Business Excellence and with the objective of achieving

International level of Quality BHEL has adopted European Foundation for Quality

Management (EFQM) model for Business Excellence Through this model and annual self-

assessment exercise BHEL is institutionalising continuous improvement in all its operations

Chapter 3

Objective Of The study

Now more than ever organizations need to engage employees Rapid market change

disruptive technologies and opportunities available to your key talent have forced

organizations to re-examine the connections between business performance leadership and

employee satisfaction

Over the past several years many organizations have focused on reigning in key financial

indicators By searching the global labour market for the most efficient resources creating

process improvements and using technology to speed up operations companies have

1

improved financial performance and created competitive advantages But downsizing

outsourcing and off-shoring will soon reach upper limits on their ability to improve

organizational performance In addition these actions are available to all competitors ndash

making them at best temporary sources of competitive advantage

So where will the next force for performance improvement come from Where can

organizations find sources of sustainable (not temporary) competitive advantage This

research will show that there is a direct correlation between employee Satisfaction and job

performance The single most important factor in creating a sense of fulfilment is the

leadership skills of an employeersquos manager This research will try to find significant

implications for the importance of the role of the manager and how effective he or she is in

creating Fulfilment Satisfaction

Chapter 4

Literature Review

Establishing the link Seminal research and other studies

1048707Research aimed at quantifying the links between employee satisfaction and customer

satisfaction productivity and financial performance began in 1980 with Benjamin

Schneiderrsquos survey of satisfaction levels of bank customers and employees

1048707Studies such as Frederick Reichheldrsquos ldquoThe Loyalty Effectrdquo (1996) and James Heskett W

Early Sasser and Leonard Schlesingerrsquos ldquoThe Service Profit Chainrdquo (1997) produced the first

1

sets of hard data quantifying these links Both studies conclude that there are direct and

quantifiable links between customer service variables (such as satisfaction and loyalty)

employee variables (such as satisfaction enthusiasm loyalty commitment capability and

internal service quality) and financial results

1048707In 1997 Development Dimensions International (DDI) conducted focus groups customer

interviews literature reviews and surveys to determine drivers of an effective service

environment DDI found evidence of a circular relationship between employee satisfaction

and retention and customer satisfaction and loyalty and increases in company profitability

In addition employee satisfaction was strongly related to employee commitment and loyalty

and both measures have proven relationships to retention and productivity

1048707In ldquoThe Service Profit Chainrdquo (1997) the authors proposed a model that workforce

capability satisfaction and loyalty would lead to customersrsquo perceptions of value Value

perception would lead to customer satisfaction and loyalty which would lead to profits and

growth The study found that employeesrsquo perceptions of their capabilities satisfaction and

length-of-service were correlated with customer satisfaction

1048707Dr Thomas Rollins of the Hay Group developed a model linking employee opinion survey

results directly with business performance metrics while excluding customer satisfaction

measures Main findings include the following

This model holds that company-wide employee satisfaction results affect business

unit employee satisfaction results which affect business unit financial results which

in turn affect company-wide financial metrics

However the model also holds that the company-wide financial metrics may also

affect company-wide employee satisfaction results allowing the model to

demonstrate correlation but not causation between the different areas considered

Establishing the link Recent studies

1048707Gallup reports that highly satisfied groups of employees often exhibit

1

Above-average levels of the following characteristics

Customer loyalty (56 percent)

Productivity (50 percent)

Employee retention (50 percent)

Safety records (50 percent)

Profitability (33 percent)

1048707A Watson Wyatt Worldwide study found that the practice of maintaining a collegial

flexible workplace is associated with the second-largest increase in shareholder value (nine

percent) suggesting that employee satisfaction is directly related to financial gain

1048707Over 40 percent of the companies listed in the top 100 of Fortune magazinersquos ldquoAmericarsquos

Best Companies to Work Forrdquo also appear on the Fortune 500 While it is possible that

employees enjoy working at these organizations because they are successful the Watson

Wyatt Worldwide Human Capital Index study suggests that effective human resources

practices lead to positive financial outcomes more often than positive financial outcomes

lead to good practices

1048707The issue of causationmdashdid the increases in employee satisfaction cause the increase in

customer satisfaction productivity or profitability or vice versamdashis not often addressed in

research However a 2001 study published in Personnel Psychology examined whether

positive employee behaviours and attitudes influence business outcomes or if the opposite

that positive business outcomes influence employee behaviour is true Study findings

include the following

The study broke down employee attitudes and satisfaction into five measurable

employee behaviours conscientiousness altruism civic virtue sportsmanship and

courtesy The study measured participants in the five categories reviewed turnover

rates within the participant population and compared this data with the organizationsrsquo

financial performance for the following year

Findings support the idea that employee satisfaction behaviour and turnover

predict the following yearrsquos profitability and that these aspects have an even stronger

correlation with customer satisfaction

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

To be an Indian multinational engineering enterprise providing total business solution

through quality products system and services in the field of energy industry transportation

infrastructure and other potential areas

Values

Zeal to excel and zest for change

Integrity and fairness in all matters

Respect for dignity and potential of

individuals

Strict adherence to commitments

Ensure speed of responses

Foster learning creativity and teamwork

Loyalty and pride in the company

Bharat Heavy Electricals ltd (BHEL) is the largest engineering and manufacturing enterprise

of its kind in India and is one of the leading international companies in the field of the power

equipment manufacture

The first plant of the BHEL set up at Bhopal in 1956 signalled the dawn of the heavy

electrical industry in India

In the sixties three major plants were set up at Haridwar Hyderabad and Trichirapalli that

from the core of the diversified product range systems and services that BHEL offers today

BHEL range of services extends from project feasibility studies to after sales service

successfully meeting diverse needs through turnkey capability

The company has 14 multinational units 4 power sector regions 8 service centres and 15

regional offices besides project sites spread all over India and abroad

BHEL has a well recognised track record of performance making profits continuously since

1971-72 and paying dividends since 1976-77

1

BHEL manufactures over 180 products under 30 major products groups and cater to core

sectors of the Indian economy viz power generation and transmission industry

transportation renewable energy etc

BHEL has already attained ISO 9000 certification for quality management and all the

manufacturing units divisions have been upgraded to the latest ISO 9001-20000 version

BHEL has also secured ISO 14001 certification for environmental management system and

OHSAS-18001 certification for occupational health and safety management system for all its

units divisions

Business sectors

BHELrsquos operations are organised around three business sectors namely power industry

including transmission transportation and renewable energy and international operations

This enables BHEL to have a strong customer orientation and respond quickly to the changes

in the market

Power sector

Power is the focal area for the BHEL and comprises thermal nuclear gas diesel and hydro

businesses BHEL has taken India from a position of total dependence on overseas sources to

complete self-reliance in power plant equipment Today BHEL sets account for nearly 65

1

of the total installed power generation capacity in the country Significantly these sets

contribute 73 of the total power generated in the country

BHEL has contracted for boilers and auxiliaries turbo generator sets and associated controls

piping and station control and instrumentation of up to 500 MW units ratting and has the

technology and capability to produce thermal sets of higher units ratting including 1000MW

With a focus to provide a single window facility to the customers for services and spares of

power generation equipments a lsquospares and service business grouprsquo has been created

Industry sector

Industries

BHEL manufactures and supplies major equipment and systems like captive power plants

centrifugal compressors drive turbines industrial boilers gas turbines pumps heat

exchangers electric machines valve heavy casting and forgings electrostatic precipitators

IDFD fans seamless pipes etc these serve a number of industries like metallurgical mining

cement paper fertilizers refineries and petro-chemicals etc in addition to power utilities

BHEL also emerged as a major supplier of controls and instrumentation systems especially

distributed digital control systems for various power plants and industries

Oil and gas

BHEL has the capability to supply complete onshore drilling rigs super deep drilling rings

desert rings mobile rings workover rings and well heads It supplies equipments

subassemblies for onshore drilling rings viz drawworkers rotary-table travelling block

swiel mast and sub structure mud systems and rig electrics BHEL also supplies Xrsquomas tree

valves and well heads up to a rating of 10000 psi for onshore offshore service and casing

support system Mudline suspension system and block valves for offshore applications

Transmission

1

BHEL supplies a wide range of products and system for transmission and distribution

applications The products manufactured by BHEL include power transformers instrument

transformers dry type transformers shunt reactors capacitors vacuum and SF6 switchgear

gas insulated switchgear ceramic insulators etc BHEL has developed and commercialized

the countryrsquos first indigenous 36KV gas insulated substation(GIS) and has also bagged first

order for its indigenously developed GIS

For enhancing the power transfer capability and reducing transmission losses and in 400 KV

lines BHEL has indigenously developed and executed fixed series compensation schemes

and has developed thyristor controlled series compensation scheme involving thyristor

controlled reactors popularly known as flexible AC transmission systems (FACTS) BHEL

has indigenously developed state of art controlled shunt reactor for reactive power

management of long transmission lines With a strong engineering base the company

undertakes turnkey execution of substation up to 400KV and has capability to execute

765KV substations High voltage direct current (HVDC) system have been supplied for

economic transmission of bulk power over long distances During the year BHEL

successfully bagged another order for installation of Balia-Bhiwadi HVDC link of 2500MV

capacity

Transportation

Most of the trains in the Indian railways whether electronic or diesel powered are equipped

with BHELrsquos traction propulsion systems and controls The systems supplied are both with

conventional DC drives and state of the art AC drives Indiarsquos first underground metro at

Kolkata runs on drives and controls supplied by BHEL The company also manufactures

complete rolling stock ie electric locomotives up to 5000 HP diesel electric locomotive

from 350 HP for the both mainline and shunting duty applications Further BHEL

undertakes retrofitting and overhauling of rolling stock In the area of urban transportation

BHEL is geared up for turnkey execution of electric trolley bus systems light rail system and

metro systems BHEL is contributing to the supply of electrics for EMUs for 1500V DC and

25KV to Indian railways Almost all the EMUs in the service are with electrics manufactured

1

and supplied by BHEL The company has also diversified into the area of track maintenance

BHEL is well poised to meet the emerging requirement of Indian railways for higher

horsepower locos for freight and passenger application

Renewable energy

BHEL has been manufacturing and supplying various renewable energy system and products

It include solar energy systems namely PV modules PV power plants solar lanterns street

lighting solar pumps and solar water heating systems The wind power generation business

based on higher rating WEGs is being explored

International operations

BHEL has over the years established its reference in 68 countries of the world spanning

across all the six-inhabited continents These references encompass almost the entire range of

BHEL products and service covering turnkey power projects of thermal Hydro and Gas-

based Transmission substation projects Rehabilitation projects for boilers compressors

valves and oil field equipment electrostatic precipitators photo voltic equipments insulators

switchgears heat exchangers casting and forgings Some of the major successes achieved by

BHEL have been in gas based power projects in Oman Saudi Arabia Iraq Libya

Bangladesh Malaysia Sri Lanka China Kazakhstan thermal power project in Cyprus

Malta Egypt Malaysia Hydro power plant in New Zealand Bhutan Nepal and substation

project and equipment in various countries of Africa Europe South and South East Asia

The company is taking a number of strategic business initiatives to further growth in overseas

business This includes firmly establishing itself in target export markets positioning of

BHEL as a regular EPC Contractor in global market and exploring various opportunities for

setting up overseas joint ventures etc

HSE and Global Compact Program

BHEL has joined the Global Compact of United Nations and has committed itself to support

it and the set of core values enshrined in its ten principles The Global Compact is a

1

partnership between the United Nations the business community international labour and

NGOs It provides a forum for them to work together and improve corporate practices

through co-operation rather than confrontation

BHELrsquos contributions towards Corporate Social Responsibility till date include adoption of

villages free medical campscharitable dispensaries schools for the underprivileged and

handicapped children ban on child labour disasternatural calamity aid Employment for

handicapped Widow resettlement Employment for Ex-serviceman irrigation using treated

sewage pollution checking camps plantation of millions of trees energy saving and

conservation of natural resources through environmental management

BHEL shares the growing concern on issues related to Environment and Occupational Health

amp Safety (OHS) and is committed to protecting Environment in and around its own

establishment and to providing safe and healthy environment to all its employees For

fulfilling these obligations a Health Safety amp Environmental Policy has been formulated

and implemented through management systems

In recognition of this BHEL has been awarded the ISO 14001 Environmental Management

Systems Certification and OHSAS 18001 Occupational Health amp Safety Management

Systems Certification from Ms Det Norske Veritas (DNV) Under UNDP programme for

specialized services in the area of Environment BHEL has set up a Pollution Control

Research Institute (PCRI) BHEL also has a Model Centre for Occupational Health Services

at Trichy which is a pioneer in this field in India Today it offers a wide range of

occupational health care as well as expertise in work Environment monitoring Toxicology

Ergonomics and in organization of OHS to multitude of industries for different sectors in

India Few ILO sponsored candidates from African countries have undergone training at this

model centre

BHEL is a member of CoRE (Corporate Roundtable on Development of Strategies for

Environment) launched by The Energy Research Institute (TERI) CoRE is envisaged as a

means to facilitate a proactive and catalytic role for industry in addressing the environmental

problems plaguing India and helping the industry towards sustainability paradigm CoRE is

now a partner organization to the WBCSD (World Business Council for Sustainable

1

Development) It has signed a memorandum of understanding with WBCSD now called as

CoRE-BCSD India Interfaces between companies such as BHEL TERI and the WBCSD

would provide an important link to address issues of sustainable development at a global

level and to learn and exchange experience of the participating companied

BHELrsquos commitment to environmental issues can be seen as an integral part of its core

business In the field of Non-conventional and Renewable Energy BHEL has successfully

launched products like wind electric generators solar heating systems solar photovoltaic

systems solar lanterns and battery powered road vehicles Technology up gradation has been

done to minimise environmental impact of fossil energy products by way of low-NOx oil

gas burners circulating fluidised bed combustion boilers etc

Overseas

BHEL ranking among the major power plant equipment suppliers in the world is one of the

largest exporters of engineering products amp services from India Over the years BHEL has

established its references in around 60 countries of the world ranging from the United States

in the West to New Zealand in the Far East BHELs export range covers individual products

to complete Power Stations Turnkey Contracts for Power Plants EPC Contracts HVEHV

Sub-stations OampM Services for familiar technologies Specialized after-market services like

Residual Life Assessment (RLA) studies and Retrofitting Refurbishing amp Overhauling and

supplies to manufacturers amp EPC contractors

BHEL has assimilated and updatedadopted the state-of-the-art-technologies in the Power

and Industrial equipment sectors acquired from world leaders BHEL has successfully

undertaken turnkey projects on its own and possesses the requisite flexibility to interface and

complement international companies for large projects and has also exhibited adaptability by

manufacturing and supplying intermediate products to the design of other manufacturers and

original equipment manufacturers (OEMs) The success in the area of rehabilitation and life

extension of power projects has established BHEL as a reliable alternative to the OEMs for

such power plants

1

Health Safety and Environment Policy

Occupational Health and Safety Policy

Compliance with applicable Legislation and Regulations

Setting objectives and targets to eliminate minimize control risks due to Occupational and Safety Hazards

Appropriate structured training of employees on Occupational Health and Safety (OHampS) aspects

Formulation and maintenance of OHampS Management programmes for continual improvement

Periodic review of OHampS Management System to ensure its continuing suitability adequacy and effectiveness

Communication of OHampS Policy to employees and interested parties

In pursuit of these Policy requirements BHEL will continuously strive to improve work

practices in the light of advances made in technology and new understandings in

Occupational Health Safety and Environment Science

Environmental Policy

To strive to be an environmental friendly company in its Activities Products and Services through

Compliance with applicable Environment Legislation Regulation

Continual Improvement in Environment Management System to protect our natural environment and Control pollution

Promotion of activities for conservation of resources by Environment management

Enhancement of environment activities offering the companys capabilities in this field

Assist and co-operate with concerned Government agencies Regulatory bodies engaged in environmental activities offering BHELs capabilities in this field

1

Research and development

The corporate RampD division at Hyderabad leads BHELrsquos research and development efforts

suitably supported by Engineering and RampD groups at the manufacturing divisions BHELrsquos

technology policy promotes a judicious mix of indigenous efforts and selective collaboration

in essential areas The company continuously upgrades its technology and products to

contemporary standards

BHEL is one of the few companies worldwide involved in the development of integrated

Gasification Combined Cycle (IGCC) technology which will usher it in clean coal

technology BHEL has set up Asiarsquos first 62MW IGCC power plant with a indigenously

designed pressurized fluidized bed gasifier Presently development efforts are underway to

set up a 125MW IGCC power plant

Quality

Towards meeting its Quality Policy BHEL is using the vehicle of Quality Management Systems which are certified to ISO 90012000 series of Standards by Internationally acclaimed certifying agency BVQI

Corporate Quality and Unit level Quality structure enables requisite planning control and implementation of Company-wide Quality Policy and Objectives which are linked to the Companys Vision statement Corporate Quality derives strength from direct reporting to Chairman and Managing Director of the Company

Other than traditional Quality functions today the focus is on

1 Propagating Quality Management Systems and Total Quality Management

2 Formulating implementing and monitoring Improvement Plans with focus on internal and external Customer Satisfaction

3 Investigations and preventive actions on Critical Quality Issues

Calibration and testing laboratories of BHEL are accredited under the National Accreditation

Board for Calibration and Testing Laboratories (NABL) scheme of Laboratory Accreditation

which has got mutual recognition with Asia Pacific Laboratory Accreditation Conference and

International Laboratory Accreditation Conference

1

As a result of its thrust on quality and technology BHEL enjoys national and international

recognition in the form of Product Certification by International Bodies like ASME API etc

and Plant Approvals by agencies like Lloyds Register of Shipping UK Chief Controller of

Explosives India TUV Germany etc

In its movement towards Business Excellence and with the objective of achieving

International level of Quality BHEL has adopted European Foundation for Quality

Management (EFQM) model for Business Excellence Through this model and annual self-

assessment exercise BHEL is institutionalising continuous improvement in all its operations

Chapter 3

Objective Of The study

Now more than ever organizations need to engage employees Rapid market change

disruptive technologies and opportunities available to your key talent have forced

organizations to re-examine the connections between business performance leadership and

employee satisfaction

Over the past several years many organizations have focused on reigning in key financial

indicators By searching the global labour market for the most efficient resources creating

process improvements and using technology to speed up operations companies have

1

improved financial performance and created competitive advantages But downsizing

outsourcing and off-shoring will soon reach upper limits on their ability to improve

organizational performance In addition these actions are available to all competitors ndash

making them at best temporary sources of competitive advantage

So where will the next force for performance improvement come from Where can

organizations find sources of sustainable (not temporary) competitive advantage This

research will show that there is a direct correlation between employee Satisfaction and job

performance The single most important factor in creating a sense of fulfilment is the

leadership skills of an employeersquos manager This research will try to find significant

implications for the importance of the role of the manager and how effective he or she is in

creating Fulfilment Satisfaction

Chapter 4

Literature Review

Establishing the link Seminal research and other studies

1048707Research aimed at quantifying the links between employee satisfaction and customer

satisfaction productivity and financial performance began in 1980 with Benjamin

Schneiderrsquos survey of satisfaction levels of bank customers and employees

1048707Studies such as Frederick Reichheldrsquos ldquoThe Loyalty Effectrdquo (1996) and James Heskett W

Early Sasser and Leonard Schlesingerrsquos ldquoThe Service Profit Chainrdquo (1997) produced the first

1

sets of hard data quantifying these links Both studies conclude that there are direct and

quantifiable links between customer service variables (such as satisfaction and loyalty)

employee variables (such as satisfaction enthusiasm loyalty commitment capability and

internal service quality) and financial results

1048707In 1997 Development Dimensions International (DDI) conducted focus groups customer

interviews literature reviews and surveys to determine drivers of an effective service

environment DDI found evidence of a circular relationship between employee satisfaction

and retention and customer satisfaction and loyalty and increases in company profitability

In addition employee satisfaction was strongly related to employee commitment and loyalty

and both measures have proven relationships to retention and productivity

1048707In ldquoThe Service Profit Chainrdquo (1997) the authors proposed a model that workforce

capability satisfaction and loyalty would lead to customersrsquo perceptions of value Value

perception would lead to customer satisfaction and loyalty which would lead to profits and

growth The study found that employeesrsquo perceptions of their capabilities satisfaction and

length-of-service were correlated with customer satisfaction

1048707Dr Thomas Rollins of the Hay Group developed a model linking employee opinion survey

results directly with business performance metrics while excluding customer satisfaction

measures Main findings include the following

This model holds that company-wide employee satisfaction results affect business

unit employee satisfaction results which affect business unit financial results which

in turn affect company-wide financial metrics

However the model also holds that the company-wide financial metrics may also

affect company-wide employee satisfaction results allowing the model to

demonstrate correlation but not causation between the different areas considered

Establishing the link Recent studies

1048707Gallup reports that highly satisfied groups of employees often exhibit

1

Above-average levels of the following characteristics

Customer loyalty (56 percent)

Productivity (50 percent)

Employee retention (50 percent)

Safety records (50 percent)

Profitability (33 percent)

1048707A Watson Wyatt Worldwide study found that the practice of maintaining a collegial

flexible workplace is associated with the second-largest increase in shareholder value (nine

percent) suggesting that employee satisfaction is directly related to financial gain

1048707Over 40 percent of the companies listed in the top 100 of Fortune magazinersquos ldquoAmericarsquos

Best Companies to Work Forrdquo also appear on the Fortune 500 While it is possible that

employees enjoy working at these organizations because they are successful the Watson

Wyatt Worldwide Human Capital Index study suggests that effective human resources

practices lead to positive financial outcomes more often than positive financial outcomes

lead to good practices

1048707The issue of causationmdashdid the increases in employee satisfaction cause the increase in

customer satisfaction productivity or profitability or vice versamdashis not often addressed in

research However a 2001 study published in Personnel Psychology examined whether

positive employee behaviours and attitudes influence business outcomes or if the opposite

that positive business outcomes influence employee behaviour is true Study findings

include the following

The study broke down employee attitudes and satisfaction into five measurable

employee behaviours conscientiousness altruism civic virtue sportsmanship and

courtesy The study measured participants in the five categories reviewed turnover

rates within the participant population and compared this data with the organizationsrsquo

financial performance for the following year

Findings support the idea that employee satisfaction behaviour and turnover

predict the following yearrsquos profitability and that these aspects have an even stronger

correlation with customer satisfaction

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

BHEL manufactures over 180 products under 30 major products groups and cater to core

sectors of the Indian economy viz power generation and transmission industry

transportation renewable energy etc

BHEL has already attained ISO 9000 certification for quality management and all the

manufacturing units divisions have been upgraded to the latest ISO 9001-20000 version

BHEL has also secured ISO 14001 certification for environmental management system and

OHSAS-18001 certification for occupational health and safety management system for all its

units divisions

Business sectors

BHELrsquos operations are organised around three business sectors namely power industry

including transmission transportation and renewable energy and international operations

This enables BHEL to have a strong customer orientation and respond quickly to the changes

in the market

Power sector

Power is the focal area for the BHEL and comprises thermal nuclear gas diesel and hydro

businesses BHEL has taken India from a position of total dependence on overseas sources to

complete self-reliance in power plant equipment Today BHEL sets account for nearly 65

1

of the total installed power generation capacity in the country Significantly these sets

contribute 73 of the total power generated in the country

BHEL has contracted for boilers and auxiliaries turbo generator sets and associated controls

piping and station control and instrumentation of up to 500 MW units ratting and has the

technology and capability to produce thermal sets of higher units ratting including 1000MW

With a focus to provide a single window facility to the customers for services and spares of

power generation equipments a lsquospares and service business grouprsquo has been created

Industry sector

Industries

BHEL manufactures and supplies major equipment and systems like captive power plants

centrifugal compressors drive turbines industrial boilers gas turbines pumps heat

exchangers electric machines valve heavy casting and forgings electrostatic precipitators

IDFD fans seamless pipes etc these serve a number of industries like metallurgical mining

cement paper fertilizers refineries and petro-chemicals etc in addition to power utilities

BHEL also emerged as a major supplier of controls and instrumentation systems especially

distributed digital control systems for various power plants and industries

Oil and gas

BHEL has the capability to supply complete onshore drilling rigs super deep drilling rings

desert rings mobile rings workover rings and well heads It supplies equipments

subassemblies for onshore drilling rings viz drawworkers rotary-table travelling block

swiel mast and sub structure mud systems and rig electrics BHEL also supplies Xrsquomas tree

valves and well heads up to a rating of 10000 psi for onshore offshore service and casing

support system Mudline suspension system and block valves for offshore applications

Transmission

1

BHEL supplies a wide range of products and system for transmission and distribution

applications The products manufactured by BHEL include power transformers instrument

transformers dry type transformers shunt reactors capacitors vacuum and SF6 switchgear

gas insulated switchgear ceramic insulators etc BHEL has developed and commercialized

the countryrsquos first indigenous 36KV gas insulated substation(GIS) and has also bagged first

order for its indigenously developed GIS

For enhancing the power transfer capability and reducing transmission losses and in 400 KV

lines BHEL has indigenously developed and executed fixed series compensation schemes

and has developed thyristor controlled series compensation scheme involving thyristor

controlled reactors popularly known as flexible AC transmission systems (FACTS) BHEL

has indigenously developed state of art controlled shunt reactor for reactive power

management of long transmission lines With a strong engineering base the company

undertakes turnkey execution of substation up to 400KV and has capability to execute

765KV substations High voltage direct current (HVDC) system have been supplied for

economic transmission of bulk power over long distances During the year BHEL

successfully bagged another order for installation of Balia-Bhiwadi HVDC link of 2500MV

capacity

Transportation

Most of the trains in the Indian railways whether electronic or diesel powered are equipped

with BHELrsquos traction propulsion systems and controls The systems supplied are both with

conventional DC drives and state of the art AC drives Indiarsquos first underground metro at

Kolkata runs on drives and controls supplied by BHEL The company also manufactures

complete rolling stock ie electric locomotives up to 5000 HP diesel electric locomotive

from 350 HP for the both mainline and shunting duty applications Further BHEL

undertakes retrofitting and overhauling of rolling stock In the area of urban transportation

BHEL is geared up for turnkey execution of electric trolley bus systems light rail system and

metro systems BHEL is contributing to the supply of electrics for EMUs for 1500V DC and

25KV to Indian railways Almost all the EMUs in the service are with electrics manufactured

1

and supplied by BHEL The company has also diversified into the area of track maintenance

BHEL is well poised to meet the emerging requirement of Indian railways for higher

horsepower locos for freight and passenger application

Renewable energy

BHEL has been manufacturing and supplying various renewable energy system and products

It include solar energy systems namely PV modules PV power plants solar lanterns street

lighting solar pumps and solar water heating systems The wind power generation business

based on higher rating WEGs is being explored

International operations

BHEL has over the years established its reference in 68 countries of the world spanning

across all the six-inhabited continents These references encompass almost the entire range of

BHEL products and service covering turnkey power projects of thermal Hydro and Gas-

based Transmission substation projects Rehabilitation projects for boilers compressors

valves and oil field equipment electrostatic precipitators photo voltic equipments insulators

switchgears heat exchangers casting and forgings Some of the major successes achieved by

BHEL have been in gas based power projects in Oman Saudi Arabia Iraq Libya

Bangladesh Malaysia Sri Lanka China Kazakhstan thermal power project in Cyprus

Malta Egypt Malaysia Hydro power plant in New Zealand Bhutan Nepal and substation

project and equipment in various countries of Africa Europe South and South East Asia

The company is taking a number of strategic business initiatives to further growth in overseas

business This includes firmly establishing itself in target export markets positioning of

BHEL as a regular EPC Contractor in global market and exploring various opportunities for

setting up overseas joint ventures etc

HSE and Global Compact Program

BHEL has joined the Global Compact of United Nations and has committed itself to support

it and the set of core values enshrined in its ten principles The Global Compact is a

1

partnership between the United Nations the business community international labour and

NGOs It provides a forum for them to work together and improve corporate practices

through co-operation rather than confrontation

BHELrsquos contributions towards Corporate Social Responsibility till date include adoption of

villages free medical campscharitable dispensaries schools for the underprivileged and

handicapped children ban on child labour disasternatural calamity aid Employment for

handicapped Widow resettlement Employment for Ex-serviceman irrigation using treated

sewage pollution checking camps plantation of millions of trees energy saving and

conservation of natural resources through environmental management

BHEL shares the growing concern on issues related to Environment and Occupational Health

amp Safety (OHS) and is committed to protecting Environment in and around its own

establishment and to providing safe and healthy environment to all its employees For

fulfilling these obligations a Health Safety amp Environmental Policy has been formulated

and implemented through management systems

In recognition of this BHEL has been awarded the ISO 14001 Environmental Management

Systems Certification and OHSAS 18001 Occupational Health amp Safety Management

Systems Certification from Ms Det Norske Veritas (DNV) Under UNDP programme for

specialized services in the area of Environment BHEL has set up a Pollution Control

Research Institute (PCRI) BHEL also has a Model Centre for Occupational Health Services

at Trichy which is a pioneer in this field in India Today it offers a wide range of

occupational health care as well as expertise in work Environment monitoring Toxicology

Ergonomics and in organization of OHS to multitude of industries for different sectors in

India Few ILO sponsored candidates from African countries have undergone training at this

model centre

BHEL is a member of CoRE (Corporate Roundtable on Development of Strategies for

Environment) launched by The Energy Research Institute (TERI) CoRE is envisaged as a

means to facilitate a proactive and catalytic role for industry in addressing the environmental

problems plaguing India and helping the industry towards sustainability paradigm CoRE is

now a partner organization to the WBCSD (World Business Council for Sustainable

1

Development) It has signed a memorandum of understanding with WBCSD now called as

CoRE-BCSD India Interfaces between companies such as BHEL TERI and the WBCSD

would provide an important link to address issues of sustainable development at a global

level and to learn and exchange experience of the participating companied

BHELrsquos commitment to environmental issues can be seen as an integral part of its core

business In the field of Non-conventional and Renewable Energy BHEL has successfully

launched products like wind electric generators solar heating systems solar photovoltaic

systems solar lanterns and battery powered road vehicles Technology up gradation has been

done to minimise environmental impact of fossil energy products by way of low-NOx oil

gas burners circulating fluidised bed combustion boilers etc

Overseas

BHEL ranking among the major power plant equipment suppliers in the world is one of the

largest exporters of engineering products amp services from India Over the years BHEL has

established its references in around 60 countries of the world ranging from the United States

in the West to New Zealand in the Far East BHELs export range covers individual products

to complete Power Stations Turnkey Contracts for Power Plants EPC Contracts HVEHV

Sub-stations OampM Services for familiar technologies Specialized after-market services like

Residual Life Assessment (RLA) studies and Retrofitting Refurbishing amp Overhauling and

supplies to manufacturers amp EPC contractors

BHEL has assimilated and updatedadopted the state-of-the-art-technologies in the Power

and Industrial equipment sectors acquired from world leaders BHEL has successfully

undertaken turnkey projects on its own and possesses the requisite flexibility to interface and

complement international companies for large projects and has also exhibited adaptability by

manufacturing and supplying intermediate products to the design of other manufacturers and

original equipment manufacturers (OEMs) The success in the area of rehabilitation and life

extension of power projects has established BHEL as a reliable alternative to the OEMs for

such power plants

1

Health Safety and Environment Policy

Occupational Health and Safety Policy

Compliance with applicable Legislation and Regulations

Setting objectives and targets to eliminate minimize control risks due to Occupational and Safety Hazards

Appropriate structured training of employees on Occupational Health and Safety (OHampS) aspects

Formulation and maintenance of OHampS Management programmes for continual improvement

Periodic review of OHampS Management System to ensure its continuing suitability adequacy and effectiveness

Communication of OHampS Policy to employees and interested parties

In pursuit of these Policy requirements BHEL will continuously strive to improve work

practices in the light of advances made in technology and new understandings in

Occupational Health Safety and Environment Science

Environmental Policy

To strive to be an environmental friendly company in its Activities Products and Services through

Compliance with applicable Environment Legislation Regulation

Continual Improvement in Environment Management System to protect our natural environment and Control pollution

Promotion of activities for conservation of resources by Environment management

Enhancement of environment activities offering the companys capabilities in this field

Assist and co-operate with concerned Government agencies Regulatory bodies engaged in environmental activities offering BHELs capabilities in this field

1

Research and development

The corporate RampD division at Hyderabad leads BHELrsquos research and development efforts

suitably supported by Engineering and RampD groups at the manufacturing divisions BHELrsquos

technology policy promotes a judicious mix of indigenous efforts and selective collaboration

in essential areas The company continuously upgrades its technology and products to

contemporary standards

BHEL is one of the few companies worldwide involved in the development of integrated

Gasification Combined Cycle (IGCC) technology which will usher it in clean coal

technology BHEL has set up Asiarsquos first 62MW IGCC power plant with a indigenously

designed pressurized fluidized bed gasifier Presently development efforts are underway to

set up a 125MW IGCC power plant

Quality

Towards meeting its Quality Policy BHEL is using the vehicle of Quality Management Systems which are certified to ISO 90012000 series of Standards by Internationally acclaimed certifying agency BVQI

Corporate Quality and Unit level Quality structure enables requisite planning control and implementation of Company-wide Quality Policy and Objectives which are linked to the Companys Vision statement Corporate Quality derives strength from direct reporting to Chairman and Managing Director of the Company

Other than traditional Quality functions today the focus is on

1 Propagating Quality Management Systems and Total Quality Management

2 Formulating implementing and monitoring Improvement Plans with focus on internal and external Customer Satisfaction

3 Investigations and preventive actions on Critical Quality Issues

Calibration and testing laboratories of BHEL are accredited under the National Accreditation

Board for Calibration and Testing Laboratories (NABL) scheme of Laboratory Accreditation

which has got mutual recognition with Asia Pacific Laboratory Accreditation Conference and

International Laboratory Accreditation Conference

1

As a result of its thrust on quality and technology BHEL enjoys national and international

recognition in the form of Product Certification by International Bodies like ASME API etc

and Plant Approvals by agencies like Lloyds Register of Shipping UK Chief Controller of

Explosives India TUV Germany etc

In its movement towards Business Excellence and with the objective of achieving

International level of Quality BHEL has adopted European Foundation for Quality

Management (EFQM) model for Business Excellence Through this model and annual self-

assessment exercise BHEL is institutionalising continuous improvement in all its operations

Chapter 3

Objective Of The study

Now more than ever organizations need to engage employees Rapid market change

disruptive technologies and opportunities available to your key talent have forced

organizations to re-examine the connections between business performance leadership and

employee satisfaction

Over the past several years many organizations have focused on reigning in key financial

indicators By searching the global labour market for the most efficient resources creating

process improvements and using technology to speed up operations companies have

1

improved financial performance and created competitive advantages But downsizing

outsourcing and off-shoring will soon reach upper limits on their ability to improve

organizational performance In addition these actions are available to all competitors ndash

making them at best temporary sources of competitive advantage

So where will the next force for performance improvement come from Where can

organizations find sources of sustainable (not temporary) competitive advantage This

research will show that there is a direct correlation between employee Satisfaction and job

performance The single most important factor in creating a sense of fulfilment is the

leadership skills of an employeersquos manager This research will try to find significant

implications for the importance of the role of the manager and how effective he or she is in

creating Fulfilment Satisfaction

Chapter 4

Literature Review

Establishing the link Seminal research and other studies

1048707Research aimed at quantifying the links between employee satisfaction and customer

satisfaction productivity and financial performance began in 1980 with Benjamin

Schneiderrsquos survey of satisfaction levels of bank customers and employees

1048707Studies such as Frederick Reichheldrsquos ldquoThe Loyalty Effectrdquo (1996) and James Heskett W

Early Sasser and Leonard Schlesingerrsquos ldquoThe Service Profit Chainrdquo (1997) produced the first

1

sets of hard data quantifying these links Both studies conclude that there are direct and

quantifiable links between customer service variables (such as satisfaction and loyalty)

employee variables (such as satisfaction enthusiasm loyalty commitment capability and

internal service quality) and financial results

1048707In 1997 Development Dimensions International (DDI) conducted focus groups customer

interviews literature reviews and surveys to determine drivers of an effective service

environment DDI found evidence of a circular relationship between employee satisfaction

and retention and customer satisfaction and loyalty and increases in company profitability

In addition employee satisfaction was strongly related to employee commitment and loyalty

and both measures have proven relationships to retention and productivity

1048707In ldquoThe Service Profit Chainrdquo (1997) the authors proposed a model that workforce

capability satisfaction and loyalty would lead to customersrsquo perceptions of value Value

perception would lead to customer satisfaction and loyalty which would lead to profits and

growth The study found that employeesrsquo perceptions of their capabilities satisfaction and

length-of-service were correlated with customer satisfaction

1048707Dr Thomas Rollins of the Hay Group developed a model linking employee opinion survey

results directly with business performance metrics while excluding customer satisfaction

measures Main findings include the following

This model holds that company-wide employee satisfaction results affect business

unit employee satisfaction results which affect business unit financial results which

in turn affect company-wide financial metrics

However the model also holds that the company-wide financial metrics may also

affect company-wide employee satisfaction results allowing the model to

demonstrate correlation but not causation between the different areas considered

Establishing the link Recent studies

1048707Gallup reports that highly satisfied groups of employees often exhibit

1

Above-average levels of the following characteristics

Customer loyalty (56 percent)

Productivity (50 percent)

Employee retention (50 percent)

Safety records (50 percent)

Profitability (33 percent)

1048707A Watson Wyatt Worldwide study found that the practice of maintaining a collegial

flexible workplace is associated with the second-largest increase in shareholder value (nine

percent) suggesting that employee satisfaction is directly related to financial gain

1048707Over 40 percent of the companies listed in the top 100 of Fortune magazinersquos ldquoAmericarsquos

Best Companies to Work Forrdquo also appear on the Fortune 500 While it is possible that

employees enjoy working at these organizations because they are successful the Watson

Wyatt Worldwide Human Capital Index study suggests that effective human resources

practices lead to positive financial outcomes more often than positive financial outcomes

lead to good practices

1048707The issue of causationmdashdid the increases in employee satisfaction cause the increase in

customer satisfaction productivity or profitability or vice versamdashis not often addressed in

research However a 2001 study published in Personnel Psychology examined whether

positive employee behaviours and attitudes influence business outcomes or if the opposite

that positive business outcomes influence employee behaviour is true Study findings

include the following

The study broke down employee attitudes and satisfaction into five measurable

employee behaviours conscientiousness altruism civic virtue sportsmanship and

courtesy The study measured participants in the five categories reviewed turnover

rates within the participant population and compared this data with the organizationsrsquo

financial performance for the following year

Findings support the idea that employee satisfaction behaviour and turnover

predict the following yearrsquos profitability and that these aspects have an even stronger

correlation with customer satisfaction

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

of the total installed power generation capacity in the country Significantly these sets

contribute 73 of the total power generated in the country

BHEL has contracted for boilers and auxiliaries turbo generator sets and associated controls

piping and station control and instrumentation of up to 500 MW units ratting and has the

technology and capability to produce thermal sets of higher units ratting including 1000MW

With a focus to provide a single window facility to the customers for services and spares of

power generation equipments a lsquospares and service business grouprsquo has been created

Industry sector

Industries

BHEL manufactures and supplies major equipment and systems like captive power plants

centrifugal compressors drive turbines industrial boilers gas turbines pumps heat

exchangers electric machines valve heavy casting and forgings electrostatic precipitators

IDFD fans seamless pipes etc these serve a number of industries like metallurgical mining

cement paper fertilizers refineries and petro-chemicals etc in addition to power utilities

BHEL also emerged as a major supplier of controls and instrumentation systems especially

distributed digital control systems for various power plants and industries

Oil and gas

BHEL has the capability to supply complete onshore drilling rigs super deep drilling rings

desert rings mobile rings workover rings and well heads It supplies equipments

subassemblies for onshore drilling rings viz drawworkers rotary-table travelling block

swiel mast and sub structure mud systems and rig electrics BHEL also supplies Xrsquomas tree

valves and well heads up to a rating of 10000 psi for onshore offshore service and casing

support system Mudline suspension system and block valves for offshore applications

Transmission

1

BHEL supplies a wide range of products and system for transmission and distribution

applications The products manufactured by BHEL include power transformers instrument

transformers dry type transformers shunt reactors capacitors vacuum and SF6 switchgear

gas insulated switchgear ceramic insulators etc BHEL has developed and commercialized

the countryrsquos first indigenous 36KV gas insulated substation(GIS) and has also bagged first

order for its indigenously developed GIS

For enhancing the power transfer capability and reducing transmission losses and in 400 KV

lines BHEL has indigenously developed and executed fixed series compensation schemes

and has developed thyristor controlled series compensation scheme involving thyristor

controlled reactors popularly known as flexible AC transmission systems (FACTS) BHEL

has indigenously developed state of art controlled shunt reactor for reactive power

management of long transmission lines With a strong engineering base the company

undertakes turnkey execution of substation up to 400KV and has capability to execute

765KV substations High voltage direct current (HVDC) system have been supplied for

economic transmission of bulk power over long distances During the year BHEL

successfully bagged another order for installation of Balia-Bhiwadi HVDC link of 2500MV

capacity

Transportation

Most of the trains in the Indian railways whether electronic or diesel powered are equipped

with BHELrsquos traction propulsion systems and controls The systems supplied are both with

conventional DC drives and state of the art AC drives Indiarsquos first underground metro at

Kolkata runs on drives and controls supplied by BHEL The company also manufactures

complete rolling stock ie electric locomotives up to 5000 HP diesel electric locomotive

from 350 HP for the both mainline and shunting duty applications Further BHEL

undertakes retrofitting and overhauling of rolling stock In the area of urban transportation

BHEL is geared up for turnkey execution of electric trolley bus systems light rail system and

metro systems BHEL is contributing to the supply of electrics for EMUs for 1500V DC and

25KV to Indian railways Almost all the EMUs in the service are with electrics manufactured

1

and supplied by BHEL The company has also diversified into the area of track maintenance

BHEL is well poised to meet the emerging requirement of Indian railways for higher

horsepower locos for freight and passenger application

Renewable energy

BHEL has been manufacturing and supplying various renewable energy system and products

It include solar energy systems namely PV modules PV power plants solar lanterns street

lighting solar pumps and solar water heating systems The wind power generation business

based on higher rating WEGs is being explored

International operations

BHEL has over the years established its reference in 68 countries of the world spanning

across all the six-inhabited continents These references encompass almost the entire range of

BHEL products and service covering turnkey power projects of thermal Hydro and Gas-

based Transmission substation projects Rehabilitation projects for boilers compressors

valves and oil field equipment electrostatic precipitators photo voltic equipments insulators

switchgears heat exchangers casting and forgings Some of the major successes achieved by

BHEL have been in gas based power projects in Oman Saudi Arabia Iraq Libya

Bangladesh Malaysia Sri Lanka China Kazakhstan thermal power project in Cyprus

Malta Egypt Malaysia Hydro power plant in New Zealand Bhutan Nepal and substation

project and equipment in various countries of Africa Europe South and South East Asia

The company is taking a number of strategic business initiatives to further growth in overseas

business This includes firmly establishing itself in target export markets positioning of

BHEL as a regular EPC Contractor in global market and exploring various opportunities for

setting up overseas joint ventures etc

HSE and Global Compact Program

BHEL has joined the Global Compact of United Nations and has committed itself to support

it and the set of core values enshrined in its ten principles The Global Compact is a

1

partnership between the United Nations the business community international labour and

NGOs It provides a forum for them to work together and improve corporate practices

through co-operation rather than confrontation

BHELrsquos contributions towards Corporate Social Responsibility till date include adoption of

villages free medical campscharitable dispensaries schools for the underprivileged and

handicapped children ban on child labour disasternatural calamity aid Employment for

handicapped Widow resettlement Employment for Ex-serviceman irrigation using treated

sewage pollution checking camps plantation of millions of trees energy saving and

conservation of natural resources through environmental management

BHEL shares the growing concern on issues related to Environment and Occupational Health

amp Safety (OHS) and is committed to protecting Environment in and around its own

establishment and to providing safe and healthy environment to all its employees For

fulfilling these obligations a Health Safety amp Environmental Policy has been formulated

and implemented through management systems

In recognition of this BHEL has been awarded the ISO 14001 Environmental Management

Systems Certification and OHSAS 18001 Occupational Health amp Safety Management

Systems Certification from Ms Det Norske Veritas (DNV) Under UNDP programme for

specialized services in the area of Environment BHEL has set up a Pollution Control

Research Institute (PCRI) BHEL also has a Model Centre for Occupational Health Services

at Trichy which is a pioneer in this field in India Today it offers a wide range of

occupational health care as well as expertise in work Environment monitoring Toxicology

Ergonomics and in organization of OHS to multitude of industries for different sectors in

India Few ILO sponsored candidates from African countries have undergone training at this

model centre

BHEL is a member of CoRE (Corporate Roundtable on Development of Strategies for

Environment) launched by The Energy Research Institute (TERI) CoRE is envisaged as a

means to facilitate a proactive and catalytic role for industry in addressing the environmental

problems plaguing India and helping the industry towards sustainability paradigm CoRE is

now a partner organization to the WBCSD (World Business Council for Sustainable

1

Development) It has signed a memorandum of understanding with WBCSD now called as

CoRE-BCSD India Interfaces between companies such as BHEL TERI and the WBCSD

would provide an important link to address issues of sustainable development at a global

level and to learn and exchange experience of the participating companied

BHELrsquos commitment to environmental issues can be seen as an integral part of its core

business In the field of Non-conventional and Renewable Energy BHEL has successfully

launched products like wind electric generators solar heating systems solar photovoltaic

systems solar lanterns and battery powered road vehicles Technology up gradation has been

done to minimise environmental impact of fossil energy products by way of low-NOx oil

gas burners circulating fluidised bed combustion boilers etc

Overseas

BHEL ranking among the major power plant equipment suppliers in the world is one of the

largest exporters of engineering products amp services from India Over the years BHEL has

established its references in around 60 countries of the world ranging from the United States

in the West to New Zealand in the Far East BHELs export range covers individual products

to complete Power Stations Turnkey Contracts for Power Plants EPC Contracts HVEHV

Sub-stations OampM Services for familiar technologies Specialized after-market services like

Residual Life Assessment (RLA) studies and Retrofitting Refurbishing amp Overhauling and

supplies to manufacturers amp EPC contractors

BHEL has assimilated and updatedadopted the state-of-the-art-technologies in the Power

and Industrial equipment sectors acquired from world leaders BHEL has successfully

undertaken turnkey projects on its own and possesses the requisite flexibility to interface and

complement international companies for large projects and has also exhibited adaptability by

manufacturing and supplying intermediate products to the design of other manufacturers and

original equipment manufacturers (OEMs) The success in the area of rehabilitation and life

extension of power projects has established BHEL as a reliable alternative to the OEMs for

such power plants

1

Health Safety and Environment Policy

Occupational Health and Safety Policy

Compliance with applicable Legislation and Regulations

Setting objectives and targets to eliminate minimize control risks due to Occupational and Safety Hazards

Appropriate structured training of employees on Occupational Health and Safety (OHampS) aspects

Formulation and maintenance of OHampS Management programmes for continual improvement

Periodic review of OHampS Management System to ensure its continuing suitability adequacy and effectiveness

Communication of OHampS Policy to employees and interested parties

In pursuit of these Policy requirements BHEL will continuously strive to improve work

practices in the light of advances made in technology and new understandings in

Occupational Health Safety and Environment Science

Environmental Policy

To strive to be an environmental friendly company in its Activities Products and Services through

Compliance with applicable Environment Legislation Regulation

Continual Improvement in Environment Management System to protect our natural environment and Control pollution

Promotion of activities for conservation of resources by Environment management

Enhancement of environment activities offering the companys capabilities in this field

Assist and co-operate with concerned Government agencies Regulatory bodies engaged in environmental activities offering BHELs capabilities in this field

1

Research and development

The corporate RampD division at Hyderabad leads BHELrsquos research and development efforts

suitably supported by Engineering and RampD groups at the manufacturing divisions BHELrsquos

technology policy promotes a judicious mix of indigenous efforts and selective collaboration

in essential areas The company continuously upgrades its technology and products to

contemporary standards

BHEL is one of the few companies worldwide involved in the development of integrated

Gasification Combined Cycle (IGCC) technology which will usher it in clean coal

technology BHEL has set up Asiarsquos first 62MW IGCC power plant with a indigenously

designed pressurized fluidized bed gasifier Presently development efforts are underway to

set up a 125MW IGCC power plant

Quality

Towards meeting its Quality Policy BHEL is using the vehicle of Quality Management Systems which are certified to ISO 90012000 series of Standards by Internationally acclaimed certifying agency BVQI

Corporate Quality and Unit level Quality structure enables requisite planning control and implementation of Company-wide Quality Policy and Objectives which are linked to the Companys Vision statement Corporate Quality derives strength from direct reporting to Chairman and Managing Director of the Company

Other than traditional Quality functions today the focus is on

1 Propagating Quality Management Systems and Total Quality Management

2 Formulating implementing and monitoring Improvement Plans with focus on internal and external Customer Satisfaction

3 Investigations and preventive actions on Critical Quality Issues

Calibration and testing laboratories of BHEL are accredited under the National Accreditation

Board for Calibration and Testing Laboratories (NABL) scheme of Laboratory Accreditation

which has got mutual recognition with Asia Pacific Laboratory Accreditation Conference and

International Laboratory Accreditation Conference

1

As a result of its thrust on quality and technology BHEL enjoys national and international

recognition in the form of Product Certification by International Bodies like ASME API etc

and Plant Approvals by agencies like Lloyds Register of Shipping UK Chief Controller of

Explosives India TUV Germany etc

In its movement towards Business Excellence and with the objective of achieving

International level of Quality BHEL has adopted European Foundation for Quality

Management (EFQM) model for Business Excellence Through this model and annual self-

assessment exercise BHEL is institutionalising continuous improvement in all its operations

Chapter 3

Objective Of The study

Now more than ever organizations need to engage employees Rapid market change

disruptive technologies and opportunities available to your key talent have forced

organizations to re-examine the connections between business performance leadership and

employee satisfaction

Over the past several years many organizations have focused on reigning in key financial

indicators By searching the global labour market for the most efficient resources creating

process improvements and using technology to speed up operations companies have

1

improved financial performance and created competitive advantages But downsizing

outsourcing and off-shoring will soon reach upper limits on their ability to improve

organizational performance In addition these actions are available to all competitors ndash

making them at best temporary sources of competitive advantage

So where will the next force for performance improvement come from Where can

organizations find sources of sustainable (not temporary) competitive advantage This

research will show that there is a direct correlation between employee Satisfaction and job

performance The single most important factor in creating a sense of fulfilment is the

leadership skills of an employeersquos manager This research will try to find significant

implications for the importance of the role of the manager and how effective he or she is in

creating Fulfilment Satisfaction

Chapter 4

Literature Review

Establishing the link Seminal research and other studies

1048707Research aimed at quantifying the links between employee satisfaction and customer

satisfaction productivity and financial performance began in 1980 with Benjamin

Schneiderrsquos survey of satisfaction levels of bank customers and employees

1048707Studies such as Frederick Reichheldrsquos ldquoThe Loyalty Effectrdquo (1996) and James Heskett W

Early Sasser and Leonard Schlesingerrsquos ldquoThe Service Profit Chainrdquo (1997) produced the first

1

sets of hard data quantifying these links Both studies conclude that there are direct and

quantifiable links between customer service variables (such as satisfaction and loyalty)

employee variables (such as satisfaction enthusiasm loyalty commitment capability and

internal service quality) and financial results

1048707In 1997 Development Dimensions International (DDI) conducted focus groups customer

interviews literature reviews and surveys to determine drivers of an effective service

environment DDI found evidence of a circular relationship between employee satisfaction

and retention and customer satisfaction and loyalty and increases in company profitability

In addition employee satisfaction was strongly related to employee commitment and loyalty

and both measures have proven relationships to retention and productivity

1048707In ldquoThe Service Profit Chainrdquo (1997) the authors proposed a model that workforce

capability satisfaction and loyalty would lead to customersrsquo perceptions of value Value

perception would lead to customer satisfaction and loyalty which would lead to profits and

growth The study found that employeesrsquo perceptions of their capabilities satisfaction and

length-of-service were correlated with customer satisfaction

1048707Dr Thomas Rollins of the Hay Group developed a model linking employee opinion survey

results directly with business performance metrics while excluding customer satisfaction

measures Main findings include the following

This model holds that company-wide employee satisfaction results affect business

unit employee satisfaction results which affect business unit financial results which

in turn affect company-wide financial metrics

However the model also holds that the company-wide financial metrics may also

affect company-wide employee satisfaction results allowing the model to

demonstrate correlation but not causation between the different areas considered

Establishing the link Recent studies

1048707Gallup reports that highly satisfied groups of employees often exhibit

1

Above-average levels of the following characteristics

Customer loyalty (56 percent)

Productivity (50 percent)

Employee retention (50 percent)

Safety records (50 percent)

Profitability (33 percent)

1048707A Watson Wyatt Worldwide study found that the practice of maintaining a collegial

flexible workplace is associated with the second-largest increase in shareholder value (nine

percent) suggesting that employee satisfaction is directly related to financial gain

1048707Over 40 percent of the companies listed in the top 100 of Fortune magazinersquos ldquoAmericarsquos

Best Companies to Work Forrdquo also appear on the Fortune 500 While it is possible that

employees enjoy working at these organizations because they are successful the Watson

Wyatt Worldwide Human Capital Index study suggests that effective human resources

practices lead to positive financial outcomes more often than positive financial outcomes

lead to good practices

1048707The issue of causationmdashdid the increases in employee satisfaction cause the increase in

customer satisfaction productivity or profitability or vice versamdashis not often addressed in

research However a 2001 study published in Personnel Psychology examined whether

positive employee behaviours and attitudes influence business outcomes or if the opposite

that positive business outcomes influence employee behaviour is true Study findings

include the following

The study broke down employee attitudes and satisfaction into five measurable

employee behaviours conscientiousness altruism civic virtue sportsmanship and

courtesy The study measured participants in the five categories reviewed turnover

rates within the participant population and compared this data with the organizationsrsquo

financial performance for the following year

Findings support the idea that employee satisfaction behaviour and turnover

predict the following yearrsquos profitability and that these aspects have an even stronger

correlation with customer satisfaction

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

BHEL supplies a wide range of products and system for transmission and distribution

applications The products manufactured by BHEL include power transformers instrument

transformers dry type transformers shunt reactors capacitors vacuum and SF6 switchgear

gas insulated switchgear ceramic insulators etc BHEL has developed and commercialized

the countryrsquos first indigenous 36KV gas insulated substation(GIS) and has also bagged first

order for its indigenously developed GIS

For enhancing the power transfer capability and reducing transmission losses and in 400 KV

lines BHEL has indigenously developed and executed fixed series compensation schemes

and has developed thyristor controlled series compensation scheme involving thyristor

controlled reactors popularly known as flexible AC transmission systems (FACTS) BHEL

has indigenously developed state of art controlled shunt reactor for reactive power

management of long transmission lines With a strong engineering base the company

undertakes turnkey execution of substation up to 400KV and has capability to execute

765KV substations High voltage direct current (HVDC) system have been supplied for

economic transmission of bulk power over long distances During the year BHEL

successfully bagged another order for installation of Balia-Bhiwadi HVDC link of 2500MV

capacity

Transportation

Most of the trains in the Indian railways whether electronic or diesel powered are equipped

with BHELrsquos traction propulsion systems and controls The systems supplied are both with

conventional DC drives and state of the art AC drives Indiarsquos first underground metro at

Kolkata runs on drives and controls supplied by BHEL The company also manufactures

complete rolling stock ie electric locomotives up to 5000 HP diesel electric locomotive

from 350 HP for the both mainline and shunting duty applications Further BHEL

undertakes retrofitting and overhauling of rolling stock In the area of urban transportation

BHEL is geared up for turnkey execution of electric trolley bus systems light rail system and

metro systems BHEL is contributing to the supply of electrics for EMUs for 1500V DC and

25KV to Indian railways Almost all the EMUs in the service are with electrics manufactured

1

and supplied by BHEL The company has also diversified into the area of track maintenance

BHEL is well poised to meet the emerging requirement of Indian railways for higher

horsepower locos for freight and passenger application

Renewable energy

BHEL has been manufacturing and supplying various renewable energy system and products

It include solar energy systems namely PV modules PV power plants solar lanterns street

lighting solar pumps and solar water heating systems The wind power generation business

based on higher rating WEGs is being explored

International operations

BHEL has over the years established its reference in 68 countries of the world spanning

across all the six-inhabited continents These references encompass almost the entire range of

BHEL products and service covering turnkey power projects of thermal Hydro and Gas-

based Transmission substation projects Rehabilitation projects for boilers compressors

valves and oil field equipment electrostatic precipitators photo voltic equipments insulators

switchgears heat exchangers casting and forgings Some of the major successes achieved by

BHEL have been in gas based power projects in Oman Saudi Arabia Iraq Libya

Bangladesh Malaysia Sri Lanka China Kazakhstan thermal power project in Cyprus

Malta Egypt Malaysia Hydro power plant in New Zealand Bhutan Nepal and substation

project and equipment in various countries of Africa Europe South and South East Asia

The company is taking a number of strategic business initiatives to further growth in overseas

business This includes firmly establishing itself in target export markets positioning of

BHEL as a regular EPC Contractor in global market and exploring various opportunities for

setting up overseas joint ventures etc

HSE and Global Compact Program

BHEL has joined the Global Compact of United Nations and has committed itself to support

it and the set of core values enshrined in its ten principles The Global Compact is a

1

partnership between the United Nations the business community international labour and

NGOs It provides a forum for them to work together and improve corporate practices

through co-operation rather than confrontation

BHELrsquos contributions towards Corporate Social Responsibility till date include adoption of

villages free medical campscharitable dispensaries schools for the underprivileged and

handicapped children ban on child labour disasternatural calamity aid Employment for

handicapped Widow resettlement Employment for Ex-serviceman irrigation using treated

sewage pollution checking camps plantation of millions of trees energy saving and

conservation of natural resources through environmental management

BHEL shares the growing concern on issues related to Environment and Occupational Health

amp Safety (OHS) and is committed to protecting Environment in and around its own

establishment and to providing safe and healthy environment to all its employees For

fulfilling these obligations a Health Safety amp Environmental Policy has been formulated

and implemented through management systems

In recognition of this BHEL has been awarded the ISO 14001 Environmental Management

Systems Certification and OHSAS 18001 Occupational Health amp Safety Management

Systems Certification from Ms Det Norske Veritas (DNV) Under UNDP programme for

specialized services in the area of Environment BHEL has set up a Pollution Control

Research Institute (PCRI) BHEL also has a Model Centre for Occupational Health Services

at Trichy which is a pioneer in this field in India Today it offers a wide range of

occupational health care as well as expertise in work Environment monitoring Toxicology

Ergonomics and in organization of OHS to multitude of industries for different sectors in

India Few ILO sponsored candidates from African countries have undergone training at this

model centre

BHEL is a member of CoRE (Corporate Roundtable on Development of Strategies for

Environment) launched by The Energy Research Institute (TERI) CoRE is envisaged as a

means to facilitate a proactive and catalytic role for industry in addressing the environmental

problems plaguing India and helping the industry towards sustainability paradigm CoRE is

now a partner organization to the WBCSD (World Business Council for Sustainable

1

Development) It has signed a memorandum of understanding with WBCSD now called as

CoRE-BCSD India Interfaces between companies such as BHEL TERI and the WBCSD

would provide an important link to address issues of sustainable development at a global

level and to learn and exchange experience of the participating companied

BHELrsquos commitment to environmental issues can be seen as an integral part of its core

business In the field of Non-conventional and Renewable Energy BHEL has successfully

launched products like wind electric generators solar heating systems solar photovoltaic

systems solar lanterns and battery powered road vehicles Technology up gradation has been

done to minimise environmental impact of fossil energy products by way of low-NOx oil

gas burners circulating fluidised bed combustion boilers etc

Overseas

BHEL ranking among the major power plant equipment suppliers in the world is one of the

largest exporters of engineering products amp services from India Over the years BHEL has

established its references in around 60 countries of the world ranging from the United States

in the West to New Zealand in the Far East BHELs export range covers individual products

to complete Power Stations Turnkey Contracts for Power Plants EPC Contracts HVEHV

Sub-stations OampM Services for familiar technologies Specialized after-market services like

Residual Life Assessment (RLA) studies and Retrofitting Refurbishing amp Overhauling and

supplies to manufacturers amp EPC contractors

BHEL has assimilated and updatedadopted the state-of-the-art-technologies in the Power

and Industrial equipment sectors acquired from world leaders BHEL has successfully

undertaken turnkey projects on its own and possesses the requisite flexibility to interface and

complement international companies for large projects and has also exhibited adaptability by

manufacturing and supplying intermediate products to the design of other manufacturers and

original equipment manufacturers (OEMs) The success in the area of rehabilitation and life

extension of power projects has established BHEL as a reliable alternative to the OEMs for

such power plants

1

Health Safety and Environment Policy

Occupational Health and Safety Policy

Compliance with applicable Legislation and Regulations

Setting objectives and targets to eliminate minimize control risks due to Occupational and Safety Hazards

Appropriate structured training of employees on Occupational Health and Safety (OHampS) aspects

Formulation and maintenance of OHampS Management programmes for continual improvement

Periodic review of OHampS Management System to ensure its continuing suitability adequacy and effectiveness

Communication of OHampS Policy to employees and interested parties

In pursuit of these Policy requirements BHEL will continuously strive to improve work

practices in the light of advances made in technology and new understandings in

Occupational Health Safety and Environment Science

Environmental Policy

To strive to be an environmental friendly company in its Activities Products and Services through

Compliance with applicable Environment Legislation Regulation

Continual Improvement in Environment Management System to protect our natural environment and Control pollution

Promotion of activities for conservation of resources by Environment management

Enhancement of environment activities offering the companys capabilities in this field

Assist and co-operate with concerned Government agencies Regulatory bodies engaged in environmental activities offering BHELs capabilities in this field

1

Research and development

The corporate RampD division at Hyderabad leads BHELrsquos research and development efforts

suitably supported by Engineering and RampD groups at the manufacturing divisions BHELrsquos

technology policy promotes a judicious mix of indigenous efforts and selective collaboration

in essential areas The company continuously upgrades its technology and products to

contemporary standards

BHEL is one of the few companies worldwide involved in the development of integrated

Gasification Combined Cycle (IGCC) technology which will usher it in clean coal

technology BHEL has set up Asiarsquos first 62MW IGCC power plant with a indigenously

designed pressurized fluidized bed gasifier Presently development efforts are underway to

set up a 125MW IGCC power plant

Quality

Towards meeting its Quality Policy BHEL is using the vehicle of Quality Management Systems which are certified to ISO 90012000 series of Standards by Internationally acclaimed certifying agency BVQI

Corporate Quality and Unit level Quality structure enables requisite planning control and implementation of Company-wide Quality Policy and Objectives which are linked to the Companys Vision statement Corporate Quality derives strength from direct reporting to Chairman and Managing Director of the Company

Other than traditional Quality functions today the focus is on

1 Propagating Quality Management Systems and Total Quality Management

2 Formulating implementing and monitoring Improvement Plans with focus on internal and external Customer Satisfaction

3 Investigations and preventive actions on Critical Quality Issues

Calibration and testing laboratories of BHEL are accredited under the National Accreditation

Board for Calibration and Testing Laboratories (NABL) scheme of Laboratory Accreditation

which has got mutual recognition with Asia Pacific Laboratory Accreditation Conference and

International Laboratory Accreditation Conference

1

As a result of its thrust on quality and technology BHEL enjoys national and international

recognition in the form of Product Certification by International Bodies like ASME API etc

and Plant Approvals by agencies like Lloyds Register of Shipping UK Chief Controller of

Explosives India TUV Germany etc

In its movement towards Business Excellence and with the objective of achieving

International level of Quality BHEL has adopted European Foundation for Quality

Management (EFQM) model for Business Excellence Through this model and annual self-

assessment exercise BHEL is institutionalising continuous improvement in all its operations

Chapter 3

Objective Of The study

Now more than ever organizations need to engage employees Rapid market change

disruptive technologies and opportunities available to your key talent have forced

organizations to re-examine the connections between business performance leadership and

employee satisfaction

Over the past several years many organizations have focused on reigning in key financial

indicators By searching the global labour market for the most efficient resources creating

process improvements and using technology to speed up operations companies have

1

improved financial performance and created competitive advantages But downsizing

outsourcing and off-shoring will soon reach upper limits on their ability to improve

organizational performance In addition these actions are available to all competitors ndash

making them at best temporary sources of competitive advantage

So where will the next force for performance improvement come from Where can

organizations find sources of sustainable (not temporary) competitive advantage This

research will show that there is a direct correlation between employee Satisfaction and job

performance The single most important factor in creating a sense of fulfilment is the

leadership skills of an employeersquos manager This research will try to find significant

implications for the importance of the role of the manager and how effective he or she is in

creating Fulfilment Satisfaction

Chapter 4

Literature Review

Establishing the link Seminal research and other studies

1048707Research aimed at quantifying the links between employee satisfaction and customer

satisfaction productivity and financial performance began in 1980 with Benjamin

Schneiderrsquos survey of satisfaction levels of bank customers and employees

1048707Studies such as Frederick Reichheldrsquos ldquoThe Loyalty Effectrdquo (1996) and James Heskett W

Early Sasser and Leonard Schlesingerrsquos ldquoThe Service Profit Chainrdquo (1997) produced the first

1

sets of hard data quantifying these links Both studies conclude that there are direct and

quantifiable links between customer service variables (such as satisfaction and loyalty)

employee variables (such as satisfaction enthusiasm loyalty commitment capability and

internal service quality) and financial results

1048707In 1997 Development Dimensions International (DDI) conducted focus groups customer

interviews literature reviews and surveys to determine drivers of an effective service

environment DDI found evidence of a circular relationship between employee satisfaction

and retention and customer satisfaction and loyalty and increases in company profitability

In addition employee satisfaction was strongly related to employee commitment and loyalty

and both measures have proven relationships to retention and productivity

1048707In ldquoThe Service Profit Chainrdquo (1997) the authors proposed a model that workforce

capability satisfaction and loyalty would lead to customersrsquo perceptions of value Value

perception would lead to customer satisfaction and loyalty which would lead to profits and

growth The study found that employeesrsquo perceptions of their capabilities satisfaction and

length-of-service were correlated with customer satisfaction

1048707Dr Thomas Rollins of the Hay Group developed a model linking employee opinion survey

results directly with business performance metrics while excluding customer satisfaction

measures Main findings include the following

This model holds that company-wide employee satisfaction results affect business

unit employee satisfaction results which affect business unit financial results which

in turn affect company-wide financial metrics

However the model also holds that the company-wide financial metrics may also

affect company-wide employee satisfaction results allowing the model to

demonstrate correlation but not causation between the different areas considered

Establishing the link Recent studies

1048707Gallup reports that highly satisfied groups of employees often exhibit

1

Above-average levels of the following characteristics

Customer loyalty (56 percent)

Productivity (50 percent)

Employee retention (50 percent)

Safety records (50 percent)

Profitability (33 percent)

1048707A Watson Wyatt Worldwide study found that the practice of maintaining a collegial

flexible workplace is associated with the second-largest increase in shareholder value (nine

percent) suggesting that employee satisfaction is directly related to financial gain

1048707Over 40 percent of the companies listed in the top 100 of Fortune magazinersquos ldquoAmericarsquos

Best Companies to Work Forrdquo also appear on the Fortune 500 While it is possible that

employees enjoy working at these organizations because they are successful the Watson

Wyatt Worldwide Human Capital Index study suggests that effective human resources

practices lead to positive financial outcomes more often than positive financial outcomes

lead to good practices

1048707The issue of causationmdashdid the increases in employee satisfaction cause the increase in

customer satisfaction productivity or profitability or vice versamdashis not often addressed in

research However a 2001 study published in Personnel Psychology examined whether

positive employee behaviours and attitudes influence business outcomes or if the opposite

that positive business outcomes influence employee behaviour is true Study findings

include the following

The study broke down employee attitudes and satisfaction into five measurable

employee behaviours conscientiousness altruism civic virtue sportsmanship and

courtesy The study measured participants in the five categories reviewed turnover

rates within the participant population and compared this data with the organizationsrsquo

financial performance for the following year

Findings support the idea that employee satisfaction behaviour and turnover

predict the following yearrsquos profitability and that these aspects have an even stronger

correlation with customer satisfaction

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

and supplied by BHEL The company has also diversified into the area of track maintenance

BHEL is well poised to meet the emerging requirement of Indian railways for higher

horsepower locos for freight and passenger application

Renewable energy

BHEL has been manufacturing and supplying various renewable energy system and products

It include solar energy systems namely PV modules PV power plants solar lanterns street

lighting solar pumps and solar water heating systems The wind power generation business

based on higher rating WEGs is being explored

International operations

BHEL has over the years established its reference in 68 countries of the world spanning

across all the six-inhabited continents These references encompass almost the entire range of

BHEL products and service covering turnkey power projects of thermal Hydro and Gas-

based Transmission substation projects Rehabilitation projects for boilers compressors

valves and oil field equipment electrostatic precipitators photo voltic equipments insulators

switchgears heat exchangers casting and forgings Some of the major successes achieved by

BHEL have been in gas based power projects in Oman Saudi Arabia Iraq Libya

Bangladesh Malaysia Sri Lanka China Kazakhstan thermal power project in Cyprus

Malta Egypt Malaysia Hydro power plant in New Zealand Bhutan Nepal and substation

project and equipment in various countries of Africa Europe South and South East Asia

The company is taking a number of strategic business initiatives to further growth in overseas

business This includes firmly establishing itself in target export markets positioning of

BHEL as a regular EPC Contractor in global market and exploring various opportunities for

setting up overseas joint ventures etc

HSE and Global Compact Program

BHEL has joined the Global Compact of United Nations and has committed itself to support

it and the set of core values enshrined in its ten principles The Global Compact is a

1

partnership between the United Nations the business community international labour and

NGOs It provides a forum for them to work together and improve corporate practices

through co-operation rather than confrontation

BHELrsquos contributions towards Corporate Social Responsibility till date include adoption of

villages free medical campscharitable dispensaries schools for the underprivileged and

handicapped children ban on child labour disasternatural calamity aid Employment for

handicapped Widow resettlement Employment for Ex-serviceman irrigation using treated

sewage pollution checking camps plantation of millions of trees energy saving and

conservation of natural resources through environmental management

BHEL shares the growing concern on issues related to Environment and Occupational Health

amp Safety (OHS) and is committed to protecting Environment in and around its own

establishment and to providing safe and healthy environment to all its employees For

fulfilling these obligations a Health Safety amp Environmental Policy has been formulated

and implemented through management systems

In recognition of this BHEL has been awarded the ISO 14001 Environmental Management

Systems Certification and OHSAS 18001 Occupational Health amp Safety Management

Systems Certification from Ms Det Norske Veritas (DNV) Under UNDP programme for

specialized services in the area of Environment BHEL has set up a Pollution Control

Research Institute (PCRI) BHEL also has a Model Centre for Occupational Health Services

at Trichy which is a pioneer in this field in India Today it offers a wide range of

occupational health care as well as expertise in work Environment monitoring Toxicology

Ergonomics and in organization of OHS to multitude of industries for different sectors in

India Few ILO sponsored candidates from African countries have undergone training at this

model centre

BHEL is a member of CoRE (Corporate Roundtable on Development of Strategies for

Environment) launched by The Energy Research Institute (TERI) CoRE is envisaged as a

means to facilitate a proactive and catalytic role for industry in addressing the environmental

problems plaguing India and helping the industry towards sustainability paradigm CoRE is

now a partner organization to the WBCSD (World Business Council for Sustainable

1

Development) It has signed a memorandum of understanding with WBCSD now called as

CoRE-BCSD India Interfaces between companies such as BHEL TERI and the WBCSD

would provide an important link to address issues of sustainable development at a global

level and to learn and exchange experience of the participating companied

BHELrsquos commitment to environmental issues can be seen as an integral part of its core

business In the field of Non-conventional and Renewable Energy BHEL has successfully

launched products like wind electric generators solar heating systems solar photovoltaic

systems solar lanterns and battery powered road vehicles Technology up gradation has been

done to minimise environmental impact of fossil energy products by way of low-NOx oil

gas burners circulating fluidised bed combustion boilers etc

Overseas

BHEL ranking among the major power plant equipment suppliers in the world is one of the

largest exporters of engineering products amp services from India Over the years BHEL has

established its references in around 60 countries of the world ranging from the United States

in the West to New Zealand in the Far East BHELs export range covers individual products

to complete Power Stations Turnkey Contracts for Power Plants EPC Contracts HVEHV

Sub-stations OampM Services for familiar technologies Specialized after-market services like

Residual Life Assessment (RLA) studies and Retrofitting Refurbishing amp Overhauling and

supplies to manufacturers amp EPC contractors

BHEL has assimilated and updatedadopted the state-of-the-art-technologies in the Power

and Industrial equipment sectors acquired from world leaders BHEL has successfully

undertaken turnkey projects on its own and possesses the requisite flexibility to interface and

complement international companies for large projects and has also exhibited adaptability by

manufacturing and supplying intermediate products to the design of other manufacturers and

original equipment manufacturers (OEMs) The success in the area of rehabilitation and life

extension of power projects has established BHEL as a reliable alternative to the OEMs for

such power plants

1

Health Safety and Environment Policy

Occupational Health and Safety Policy

Compliance with applicable Legislation and Regulations

Setting objectives and targets to eliminate minimize control risks due to Occupational and Safety Hazards

Appropriate structured training of employees on Occupational Health and Safety (OHampS) aspects

Formulation and maintenance of OHampS Management programmes for continual improvement

Periodic review of OHampS Management System to ensure its continuing suitability adequacy and effectiveness

Communication of OHampS Policy to employees and interested parties

In pursuit of these Policy requirements BHEL will continuously strive to improve work

practices in the light of advances made in technology and new understandings in

Occupational Health Safety and Environment Science

Environmental Policy

To strive to be an environmental friendly company in its Activities Products and Services through

Compliance with applicable Environment Legislation Regulation

Continual Improvement in Environment Management System to protect our natural environment and Control pollution

Promotion of activities for conservation of resources by Environment management

Enhancement of environment activities offering the companys capabilities in this field

Assist and co-operate with concerned Government agencies Regulatory bodies engaged in environmental activities offering BHELs capabilities in this field

1

Research and development

The corporate RampD division at Hyderabad leads BHELrsquos research and development efforts

suitably supported by Engineering and RampD groups at the manufacturing divisions BHELrsquos

technology policy promotes a judicious mix of indigenous efforts and selective collaboration

in essential areas The company continuously upgrades its technology and products to

contemporary standards

BHEL is one of the few companies worldwide involved in the development of integrated

Gasification Combined Cycle (IGCC) technology which will usher it in clean coal

technology BHEL has set up Asiarsquos first 62MW IGCC power plant with a indigenously

designed pressurized fluidized bed gasifier Presently development efforts are underway to

set up a 125MW IGCC power plant

Quality

Towards meeting its Quality Policy BHEL is using the vehicle of Quality Management Systems which are certified to ISO 90012000 series of Standards by Internationally acclaimed certifying agency BVQI

Corporate Quality and Unit level Quality structure enables requisite planning control and implementation of Company-wide Quality Policy and Objectives which are linked to the Companys Vision statement Corporate Quality derives strength from direct reporting to Chairman and Managing Director of the Company

Other than traditional Quality functions today the focus is on

1 Propagating Quality Management Systems and Total Quality Management

2 Formulating implementing and monitoring Improvement Plans with focus on internal and external Customer Satisfaction

3 Investigations and preventive actions on Critical Quality Issues

Calibration and testing laboratories of BHEL are accredited under the National Accreditation

Board for Calibration and Testing Laboratories (NABL) scheme of Laboratory Accreditation

which has got mutual recognition with Asia Pacific Laboratory Accreditation Conference and

International Laboratory Accreditation Conference

1

As a result of its thrust on quality and technology BHEL enjoys national and international

recognition in the form of Product Certification by International Bodies like ASME API etc

and Plant Approvals by agencies like Lloyds Register of Shipping UK Chief Controller of

Explosives India TUV Germany etc

In its movement towards Business Excellence and with the objective of achieving

International level of Quality BHEL has adopted European Foundation for Quality

Management (EFQM) model for Business Excellence Through this model and annual self-

assessment exercise BHEL is institutionalising continuous improvement in all its operations

Chapter 3

Objective Of The study

Now more than ever organizations need to engage employees Rapid market change

disruptive technologies and opportunities available to your key talent have forced

organizations to re-examine the connections between business performance leadership and

employee satisfaction

Over the past several years many organizations have focused on reigning in key financial

indicators By searching the global labour market for the most efficient resources creating

process improvements and using technology to speed up operations companies have

1

improved financial performance and created competitive advantages But downsizing

outsourcing and off-shoring will soon reach upper limits on their ability to improve

organizational performance In addition these actions are available to all competitors ndash

making them at best temporary sources of competitive advantage

So where will the next force for performance improvement come from Where can

organizations find sources of sustainable (not temporary) competitive advantage This

research will show that there is a direct correlation between employee Satisfaction and job

performance The single most important factor in creating a sense of fulfilment is the

leadership skills of an employeersquos manager This research will try to find significant

implications for the importance of the role of the manager and how effective he or she is in

creating Fulfilment Satisfaction

Chapter 4

Literature Review

Establishing the link Seminal research and other studies

1048707Research aimed at quantifying the links between employee satisfaction and customer

satisfaction productivity and financial performance began in 1980 with Benjamin

Schneiderrsquos survey of satisfaction levels of bank customers and employees

1048707Studies such as Frederick Reichheldrsquos ldquoThe Loyalty Effectrdquo (1996) and James Heskett W

Early Sasser and Leonard Schlesingerrsquos ldquoThe Service Profit Chainrdquo (1997) produced the first

1

sets of hard data quantifying these links Both studies conclude that there are direct and

quantifiable links between customer service variables (such as satisfaction and loyalty)

employee variables (such as satisfaction enthusiasm loyalty commitment capability and

internal service quality) and financial results

1048707In 1997 Development Dimensions International (DDI) conducted focus groups customer

interviews literature reviews and surveys to determine drivers of an effective service

environment DDI found evidence of a circular relationship between employee satisfaction

and retention and customer satisfaction and loyalty and increases in company profitability

In addition employee satisfaction was strongly related to employee commitment and loyalty

and both measures have proven relationships to retention and productivity

1048707In ldquoThe Service Profit Chainrdquo (1997) the authors proposed a model that workforce

capability satisfaction and loyalty would lead to customersrsquo perceptions of value Value

perception would lead to customer satisfaction and loyalty which would lead to profits and

growth The study found that employeesrsquo perceptions of their capabilities satisfaction and

length-of-service were correlated with customer satisfaction

1048707Dr Thomas Rollins of the Hay Group developed a model linking employee opinion survey

results directly with business performance metrics while excluding customer satisfaction

measures Main findings include the following

This model holds that company-wide employee satisfaction results affect business

unit employee satisfaction results which affect business unit financial results which

in turn affect company-wide financial metrics

However the model also holds that the company-wide financial metrics may also

affect company-wide employee satisfaction results allowing the model to

demonstrate correlation but not causation between the different areas considered

Establishing the link Recent studies

1048707Gallup reports that highly satisfied groups of employees often exhibit

1

Above-average levels of the following characteristics

Customer loyalty (56 percent)

Productivity (50 percent)

Employee retention (50 percent)

Safety records (50 percent)

Profitability (33 percent)

1048707A Watson Wyatt Worldwide study found that the practice of maintaining a collegial

flexible workplace is associated with the second-largest increase in shareholder value (nine

percent) suggesting that employee satisfaction is directly related to financial gain

1048707Over 40 percent of the companies listed in the top 100 of Fortune magazinersquos ldquoAmericarsquos

Best Companies to Work Forrdquo also appear on the Fortune 500 While it is possible that

employees enjoy working at these organizations because they are successful the Watson

Wyatt Worldwide Human Capital Index study suggests that effective human resources

practices lead to positive financial outcomes more often than positive financial outcomes

lead to good practices

1048707The issue of causationmdashdid the increases in employee satisfaction cause the increase in

customer satisfaction productivity or profitability or vice versamdashis not often addressed in

research However a 2001 study published in Personnel Psychology examined whether

positive employee behaviours and attitudes influence business outcomes or if the opposite

that positive business outcomes influence employee behaviour is true Study findings

include the following

The study broke down employee attitudes and satisfaction into five measurable

employee behaviours conscientiousness altruism civic virtue sportsmanship and

courtesy The study measured participants in the five categories reviewed turnover

rates within the participant population and compared this data with the organizationsrsquo

financial performance for the following year

Findings support the idea that employee satisfaction behaviour and turnover

predict the following yearrsquos profitability and that these aspects have an even stronger

correlation with customer satisfaction

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

partnership between the United Nations the business community international labour and

NGOs It provides a forum for them to work together and improve corporate practices

through co-operation rather than confrontation

BHELrsquos contributions towards Corporate Social Responsibility till date include adoption of

villages free medical campscharitable dispensaries schools for the underprivileged and

handicapped children ban on child labour disasternatural calamity aid Employment for

handicapped Widow resettlement Employment for Ex-serviceman irrigation using treated

sewage pollution checking camps plantation of millions of trees energy saving and

conservation of natural resources through environmental management

BHEL shares the growing concern on issues related to Environment and Occupational Health

amp Safety (OHS) and is committed to protecting Environment in and around its own

establishment and to providing safe and healthy environment to all its employees For

fulfilling these obligations a Health Safety amp Environmental Policy has been formulated

and implemented through management systems

In recognition of this BHEL has been awarded the ISO 14001 Environmental Management

Systems Certification and OHSAS 18001 Occupational Health amp Safety Management

Systems Certification from Ms Det Norske Veritas (DNV) Under UNDP programme for

specialized services in the area of Environment BHEL has set up a Pollution Control

Research Institute (PCRI) BHEL also has a Model Centre for Occupational Health Services

at Trichy which is a pioneer in this field in India Today it offers a wide range of

occupational health care as well as expertise in work Environment monitoring Toxicology

Ergonomics and in organization of OHS to multitude of industries for different sectors in

India Few ILO sponsored candidates from African countries have undergone training at this

model centre

BHEL is a member of CoRE (Corporate Roundtable on Development of Strategies for

Environment) launched by The Energy Research Institute (TERI) CoRE is envisaged as a

means to facilitate a proactive and catalytic role for industry in addressing the environmental

problems plaguing India and helping the industry towards sustainability paradigm CoRE is

now a partner organization to the WBCSD (World Business Council for Sustainable

1

Development) It has signed a memorandum of understanding with WBCSD now called as

CoRE-BCSD India Interfaces between companies such as BHEL TERI and the WBCSD

would provide an important link to address issues of sustainable development at a global

level and to learn and exchange experience of the participating companied

BHELrsquos commitment to environmental issues can be seen as an integral part of its core

business In the field of Non-conventional and Renewable Energy BHEL has successfully

launched products like wind electric generators solar heating systems solar photovoltaic

systems solar lanterns and battery powered road vehicles Technology up gradation has been

done to minimise environmental impact of fossil energy products by way of low-NOx oil

gas burners circulating fluidised bed combustion boilers etc

Overseas

BHEL ranking among the major power plant equipment suppliers in the world is one of the

largest exporters of engineering products amp services from India Over the years BHEL has

established its references in around 60 countries of the world ranging from the United States

in the West to New Zealand in the Far East BHELs export range covers individual products

to complete Power Stations Turnkey Contracts for Power Plants EPC Contracts HVEHV

Sub-stations OampM Services for familiar technologies Specialized after-market services like

Residual Life Assessment (RLA) studies and Retrofitting Refurbishing amp Overhauling and

supplies to manufacturers amp EPC contractors

BHEL has assimilated and updatedadopted the state-of-the-art-technologies in the Power

and Industrial equipment sectors acquired from world leaders BHEL has successfully

undertaken turnkey projects on its own and possesses the requisite flexibility to interface and

complement international companies for large projects and has also exhibited adaptability by

manufacturing and supplying intermediate products to the design of other manufacturers and

original equipment manufacturers (OEMs) The success in the area of rehabilitation and life

extension of power projects has established BHEL as a reliable alternative to the OEMs for

such power plants

1

Health Safety and Environment Policy

Occupational Health and Safety Policy

Compliance with applicable Legislation and Regulations

Setting objectives and targets to eliminate minimize control risks due to Occupational and Safety Hazards

Appropriate structured training of employees on Occupational Health and Safety (OHampS) aspects

Formulation and maintenance of OHampS Management programmes for continual improvement

Periodic review of OHampS Management System to ensure its continuing suitability adequacy and effectiveness

Communication of OHampS Policy to employees and interested parties

In pursuit of these Policy requirements BHEL will continuously strive to improve work

practices in the light of advances made in technology and new understandings in

Occupational Health Safety and Environment Science

Environmental Policy

To strive to be an environmental friendly company in its Activities Products and Services through

Compliance with applicable Environment Legislation Regulation

Continual Improvement in Environment Management System to protect our natural environment and Control pollution

Promotion of activities for conservation of resources by Environment management

Enhancement of environment activities offering the companys capabilities in this field

Assist and co-operate with concerned Government agencies Regulatory bodies engaged in environmental activities offering BHELs capabilities in this field

1

Research and development

The corporate RampD division at Hyderabad leads BHELrsquos research and development efforts

suitably supported by Engineering and RampD groups at the manufacturing divisions BHELrsquos

technology policy promotes a judicious mix of indigenous efforts and selective collaboration

in essential areas The company continuously upgrades its technology and products to

contemporary standards

BHEL is one of the few companies worldwide involved in the development of integrated

Gasification Combined Cycle (IGCC) technology which will usher it in clean coal

technology BHEL has set up Asiarsquos first 62MW IGCC power plant with a indigenously

designed pressurized fluidized bed gasifier Presently development efforts are underway to

set up a 125MW IGCC power plant

Quality

Towards meeting its Quality Policy BHEL is using the vehicle of Quality Management Systems which are certified to ISO 90012000 series of Standards by Internationally acclaimed certifying agency BVQI

Corporate Quality and Unit level Quality structure enables requisite planning control and implementation of Company-wide Quality Policy and Objectives which are linked to the Companys Vision statement Corporate Quality derives strength from direct reporting to Chairman and Managing Director of the Company

Other than traditional Quality functions today the focus is on

1 Propagating Quality Management Systems and Total Quality Management

2 Formulating implementing and monitoring Improvement Plans with focus on internal and external Customer Satisfaction

3 Investigations and preventive actions on Critical Quality Issues

Calibration and testing laboratories of BHEL are accredited under the National Accreditation

Board for Calibration and Testing Laboratories (NABL) scheme of Laboratory Accreditation

which has got mutual recognition with Asia Pacific Laboratory Accreditation Conference and

International Laboratory Accreditation Conference

1

As a result of its thrust on quality and technology BHEL enjoys national and international

recognition in the form of Product Certification by International Bodies like ASME API etc

and Plant Approvals by agencies like Lloyds Register of Shipping UK Chief Controller of

Explosives India TUV Germany etc

In its movement towards Business Excellence and with the objective of achieving

International level of Quality BHEL has adopted European Foundation for Quality

Management (EFQM) model for Business Excellence Through this model and annual self-

assessment exercise BHEL is institutionalising continuous improvement in all its operations

Chapter 3

Objective Of The study

Now more than ever organizations need to engage employees Rapid market change

disruptive technologies and opportunities available to your key talent have forced

organizations to re-examine the connections between business performance leadership and

employee satisfaction

Over the past several years many organizations have focused on reigning in key financial

indicators By searching the global labour market for the most efficient resources creating

process improvements and using technology to speed up operations companies have

1

improved financial performance and created competitive advantages But downsizing

outsourcing and off-shoring will soon reach upper limits on their ability to improve

organizational performance In addition these actions are available to all competitors ndash

making them at best temporary sources of competitive advantage

So where will the next force for performance improvement come from Where can

organizations find sources of sustainable (not temporary) competitive advantage This

research will show that there is a direct correlation between employee Satisfaction and job

performance The single most important factor in creating a sense of fulfilment is the

leadership skills of an employeersquos manager This research will try to find significant

implications for the importance of the role of the manager and how effective he or she is in

creating Fulfilment Satisfaction

Chapter 4

Literature Review

Establishing the link Seminal research and other studies

1048707Research aimed at quantifying the links between employee satisfaction and customer

satisfaction productivity and financial performance began in 1980 with Benjamin

Schneiderrsquos survey of satisfaction levels of bank customers and employees

1048707Studies such as Frederick Reichheldrsquos ldquoThe Loyalty Effectrdquo (1996) and James Heskett W

Early Sasser and Leonard Schlesingerrsquos ldquoThe Service Profit Chainrdquo (1997) produced the first

1

sets of hard data quantifying these links Both studies conclude that there are direct and

quantifiable links between customer service variables (such as satisfaction and loyalty)

employee variables (such as satisfaction enthusiasm loyalty commitment capability and

internal service quality) and financial results

1048707In 1997 Development Dimensions International (DDI) conducted focus groups customer

interviews literature reviews and surveys to determine drivers of an effective service

environment DDI found evidence of a circular relationship between employee satisfaction

and retention and customer satisfaction and loyalty and increases in company profitability

In addition employee satisfaction was strongly related to employee commitment and loyalty

and both measures have proven relationships to retention and productivity

1048707In ldquoThe Service Profit Chainrdquo (1997) the authors proposed a model that workforce

capability satisfaction and loyalty would lead to customersrsquo perceptions of value Value

perception would lead to customer satisfaction and loyalty which would lead to profits and

growth The study found that employeesrsquo perceptions of their capabilities satisfaction and

length-of-service were correlated with customer satisfaction

1048707Dr Thomas Rollins of the Hay Group developed a model linking employee opinion survey

results directly with business performance metrics while excluding customer satisfaction

measures Main findings include the following

This model holds that company-wide employee satisfaction results affect business

unit employee satisfaction results which affect business unit financial results which

in turn affect company-wide financial metrics

However the model also holds that the company-wide financial metrics may also

affect company-wide employee satisfaction results allowing the model to

demonstrate correlation but not causation between the different areas considered

Establishing the link Recent studies

1048707Gallup reports that highly satisfied groups of employees often exhibit

1

Above-average levels of the following characteristics

Customer loyalty (56 percent)

Productivity (50 percent)

Employee retention (50 percent)

Safety records (50 percent)

Profitability (33 percent)

1048707A Watson Wyatt Worldwide study found that the practice of maintaining a collegial

flexible workplace is associated with the second-largest increase in shareholder value (nine

percent) suggesting that employee satisfaction is directly related to financial gain

1048707Over 40 percent of the companies listed in the top 100 of Fortune magazinersquos ldquoAmericarsquos

Best Companies to Work Forrdquo also appear on the Fortune 500 While it is possible that

employees enjoy working at these organizations because they are successful the Watson

Wyatt Worldwide Human Capital Index study suggests that effective human resources

practices lead to positive financial outcomes more often than positive financial outcomes

lead to good practices

1048707The issue of causationmdashdid the increases in employee satisfaction cause the increase in

customer satisfaction productivity or profitability or vice versamdashis not often addressed in

research However a 2001 study published in Personnel Psychology examined whether

positive employee behaviours and attitudes influence business outcomes or if the opposite

that positive business outcomes influence employee behaviour is true Study findings

include the following

The study broke down employee attitudes and satisfaction into five measurable

employee behaviours conscientiousness altruism civic virtue sportsmanship and

courtesy The study measured participants in the five categories reviewed turnover

rates within the participant population and compared this data with the organizationsrsquo

financial performance for the following year

Findings support the idea that employee satisfaction behaviour and turnover

predict the following yearrsquos profitability and that these aspects have an even stronger

correlation with customer satisfaction

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

Development) It has signed a memorandum of understanding with WBCSD now called as

CoRE-BCSD India Interfaces between companies such as BHEL TERI and the WBCSD

would provide an important link to address issues of sustainable development at a global

level and to learn and exchange experience of the participating companied

BHELrsquos commitment to environmental issues can be seen as an integral part of its core

business In the field of Non-conventional and Renewable Energy BHEL has successfully

launched products like wind electric generators solar heating systems solar photovoltaic

systems solar lanterns and battery powered road vehicles Technology up gradation has been

done to minimise environmental impact of fossil energy products by way of low-NOx oil

gas burners circulating fluidised bed combustion boilers etc

Overseas

BHEL ranking among the major power plant equipment suppliers in the world is one of the

largest exporters of engineering products amp services from India Over the years BHEL has

established its references in around 60 countries of the world ranging from the United States

in the West to New Zealand in the Far East BHELs export range covers individual products

to complete Power Stations Turnkey Contracts for Power Plants EPC Contracts HVEHV

Sub-stations OampM Services for familiar technologies Specialized after-market services like

Residual Life Assessment (RLA) studies and Retrofitting Refurbishing amp Overhauling and

supplies to manufacturers amp EPC contractors

BHEL has assimilated and updatedadopted the state-of-the-art-technologies in the Power

and Industrial equipment sectors acquired from world leaders BHEL has successfully

undertaken turnkey projects on its own and possesses the requisite flexibility to interface and

complement international companies for large projects and has also exhibited adaptability by

manufacturing and supplying intermediate products to the design of other manufacturers and

original equipment manufacturers (OEMs) The success in the area of rehabilitation and life

extension of power projects has established BHEL as a reliable alternative to the OEMs for

such power plants

1

Health Safety and Environment Policy

Occupational Health and Safety Policy

Compliance with applicable Legislation and Regulations

Setting objectives and targets to eliminate minimize control risks due to Occupational and Safety Hazards

Appropriate structured training of employees on Occupational Health and Safety (OHampS) aspects

Formulation and maintenance of OHampS Management programmes for continual improvement

Periodic review of OHampS Management System to ensure its continuing suitability adequacy and effectiveness

Communication of OHampS Policy to employees and interested parties

In pursuit of these Policy requirements BHEL will continuously strive to improve work

practices in the light of advances made in technology and new understandings in

Occupational Health Safety and Environment Science

Environmental Policy

To strive to be an environmental friendly company in its Activities Products and Services through

Compliance with applicable Environment Legislation Regulation

Continual Improvement in Environment Management System to protect our natural environment and Control pollution

Promotion of activities for conservation of resources by Environment management

Enhancement of environment activities offering the companys capabilities in this field

Assist and co-operate with concerned Government agencies Regulatory bodies engaged in environmental activities offering BHELs capabilities in this field

1

Research and development

The corporate RampD division at Hyderabad leads BHELrsquos research and development efforts

suitably supported by Engineering and RampD groups at the manufacturing divisions BHELrsquos

technology policy promotes a judicious mix of indigenous efforts and selective collaboration

in essential areas The company continuously upgrades its technology and products to

contemporary standards

BHEL is one of the few companies worldwide involved in the development of integrated

Gasification Combined Cycle (IGCC) technology which will usher it in clean coal

technology BHEL has set up Asiarsquos first 62MW IGCC power plant with a indigenously

designed pressurized fluidized bed gasifier Presently development efforts are underway to

set up a 125MW IGCC power plant

Quality

Towards meeting its Quality Policy BHEL is using the vehicle of Quality Management Systems which are certified to ISO 90012000 series of Standards by Internationally acclaimed certifying agency BVQI

Corporate Quality and Unit level Quality structure enables requisite planning control and implementation of Company-wide Quality Policy and Objectives which are linked to the Companys Vision statement Corporate Quality derives strength from direct reporting to Chairman and Managing Director of the Company

Other than traditional Quality functions today the focus is on

1 Propagating Quality Management Systems and Total Quality Management

2 Formulating implementing and monitoring Improvement Plans with focus on internal and external Customer Satisfaction

3 Investigations and preventive actions on Critical Quality Issues

Calibration and testing laboratories of BHEL are accredited under the National Accreditation

Board for Calibration and Testing Laboratories (NABL) scheme of Laboratory Accreditation

which has got mutual recognition with Asia Pacific Laboratory Accreditation Conference and

International Laboratory Accreditation Conference

1

As a result of its thrust on quality and technology BHEL enjoys national and international

recognition in the form of Product Certification by International Bodies like ASME API etc

and Plant Approvals by agencies like Lloyds Register of Shipping UK Chief Controller of

Explosives India TUV Germany etc

In its movement towards Business Excellence and with the objective of achieving

International level of Quality BHEL has adopted European Foundation for Quality

Management (EFQM) model for Business Excellence Through this model and annual self-

assessment exercise BHEL is institutionalising continuous improvement in all its operations

Chapter 3

Objective Of The study

Now more than ever organizations need to engage employees Rapid market change

disruptive technologies and opportunities available to your key talent have forced

organizations to re-examine the connections between business performance leadership and

employee satisfaction

Over the past several years many organizations have focused on reigning in key financial

indicators By searching the global labour market for the most efficient resources creating

process improvements and using technology to speed up operations companies have

1

improved financial performance and created competitive advantages But downsizing

outsourcing and off-shoring will soon reach upper limits on their ability to improve

organizational performance In addition these actions are available to all competitors ndash

making them at best temporary sources of competitive advantage

So where will the next force for performance improvement come from Where can

organizations find sources of sustainable (not temporary) competitive advantage This

research will show that there is a direct correlation between employee Satisfaction and job

performance The single most important factor in creating a sense of fulfilment is the

leadership skills of an employeersquos manager This research will try to find significant

implications for the importance of the role of the manager and how effective he or she is in

creating Fulfilment Satisfaction

Chapter 4

Literature Review

Establishing the link Seminal research and other studies

1048707Research aimed at quantifying the links between employee satisfaction and customer

satisfaction productivity and financial performance began in 1980 with Benjamin

Schneiderrsquos survey of satisfaction levels of bank customers and employees

1048707Studies such as Frederick Reichheldrsquos ldquoThe Loyalty Effectrdquo (1996) and James Heskett W

Early Sasser and Leonard Schlesingerrsquos ldquoThe Service Profit Chainrdquo (1997) produced the first

1

sets of hard data quantifying these links Both studies conclude that there are direct and

quantifiable links between customer service variables (such as satisfaction and loyalty)

employee variables (such as satisfaction enthusiasm loyalty commitment capability and

internal service quality) and financial results

1048707In 1997 Development Dimensions International (DDI) conducted focus groups customer

interviews literature reviews and surveys to determine drivers of an effective service

environment DDI found evidence of a circular relationship between employee satisfaction

and retention and customer satisfaction and loyalty and increases in company profitability

In addition employee satisfaction was strongly related to employee commitment and loyalty

and both measures have proven relationships to retention and productivity

1048707In ldquoThe Service Profit Chainrdquo (1997) the authors proposed a model that workforce

capability satisfaction and loyalty would lead to customersrsquo perceptions of value Value

perception would lead to customer satisfaction and loyalty which would lead to profits and

growth The study found that employeesrsquo perceptions of their capabilities satisfaction and

length-of-service were correlated with customer satisfaction

1048707Dr Thomas Rollins of the Hay Group developed a model linking employee opinion survey

results directly with business performance metrics while excluding customer satisfaction

measures Main findings include the following

This model holds that company-wide employee satisfaction results affect business

unit employee satisfaction results which affect business unit financial results which

in turn affect company-wide financial metrics

However the model also holds that the company-wide financial metrics may also

affect company-wide employee satisfaction results allowing the model to

demonstrate correlation but not causation between the different areas considered

Establishing the link Recent studies

1048707Gallup reports that highly satisfied groups of employees often exhibit

1

Above-average levels of the following characteristics

Customer loyalty (56 percent)

Productivity (50 percent)

Employee retention (50 percent)

Safety records (50 percent)

Profitability (33 percent)

1048707A Watson Wyatt Worldwide study found that the practice of maintaining a collegial

flexible workplace is associated with the second-largest increase in shareholder value (nine

percent) suggesting that employee satisfaction is directly related to financial gain

1048707Over 40 percent of the companies listed in the top 100 of Fortune magazinersquos ldquoAmericarsquos

Best Companies to Work Forrdquo also appear on the Fortune 500 While it is possible that

employees enjoy working at these organizations because they are successful the Watson

Wyatt Worldwide Human Capital Index study suggests that effective human resources

practices lead to positive financial outcomes more often than positive financial outcomes

lead to good practices

1048707The issue of causationmdashdid the increases in employee satisfaction cause the increase in

customer satisfaction productivity or profitability or vice versamdashis not often addressed in

research However a 2001 study published in Personnel Psychology examined whether

positive employee behaviours and attitudes influence business outcomes or if the opposite

that positive business outcomes influence employee behaviour is true Study findings

include the following

The study broke down employee attitudes and satisfaction into five measurable

employee behaviours conscientiousness altruism civic virtue sportsmanship and

courtesy The study measured participants in the five categories reviewed turnover

rates within the participant population and compared this data with the organizationsrsquo

financial performance for the following year

Findings support the idea that employee satisfaction behaviour and turnover

predict the following yearrsquos profitability and that these aspects have an even stronger

correlation with customer satisfaction

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

Health Safety and Environment Policy

Occupational Health and Safety Policy

Compliance with applicable Legislation and Regulations

Setting objectives and targets to eliminate minimize control risks due to Occupational and Safety Hazards

Appropriate structured training of employees on Occupational Health and Safety (OHampS) aspects

Formulation and maintenance of OHampS Management programmes for continual improvement

Periodic review of OHampS Management System to ensure its continuing suitability adequacy and effectiveness

Communication of OHampS Policy to employees and interested parties

In pursuit of these Policy requirements BHEL will continuously strive to improve work

practices in the light of advances made in technology and new understandings in

Occupational Health Safety and Environment Science

Environmental Policy

To strive to be an environmental friendly company in its Activities Products and Services through

Compliance with applicable Environment Legislation Regulation

Continual Improvement in Environment Management System to protect our natural environment and Control pollution

Promotion of activities for conservation of resources by Environment management

Enhancement of environment activities offering the companys capabilities in this field

Assist and co-operate with concerned Government agencies Regulatory bodies engaged in environmental activities offering BHELs capabilities in this field

1

Research and development

The corporate RampD division at Hyderabad leads BHELrsquos research and development efforts

suitably supported by Engineering and RampD groups at the manufacturing divisions BHELrsquos

technology policy promotes a judicious mix of indigenous efforts and selective collaboration

in essential areas The company continuously upgrades its technology and products to

contemporary standards

BHEL is one of the few companies worldwide involved in the development of integrated

Gasification Combined Cycle (IGCC) technology which will usher it in clean coal

technology BHEL has set up Asiarsquos first 62MW IGCC power plant with a indigenously

designed pressurized fluidized bed gasifier Presently development efforts are underway to

set up a 125MW IGCC power plant

Quality

Towards meeting its Quality Policy BHEL is using the vehicle of Quality Management Systems which are certified to ISO 90012000 series of Standards by Internationally acclaimed certifying agency BVQI

Corporate Quality and Unit level Quality structure enables requisite planning control and implementation of Company-wide Quality Policy and Objectives which are linked to the Companys Vision statement Corporate Quality derives strength from direct reporting to Chairman and Managing Director of the Company

Other than traditional Quality functions today the focus is on

1 Propagating Quality Management Systems and Total Quality Management

2 Formulating implementing and monitoring Improvement Plans with focus on internal and external Customer Satisfaction

3 Investigations and preventive actions on Critical Quality Issues

Calibration and testing laboratories of BHEL are accredited under the National Accreditation

Board for Calibration and Testing Laboratories (NABL) scheme of Laboratory Accreditation

which has got mutual recognition with Asia Pacific Laboratory Accreditation Conference and

International Laboratory Accreditation Conference

1

As a result of its thrust on quality and technology BHEL enjoys national and international

recognition in the form of Product Certification by International Bodies like ASME API etc

and Plant Approvals by agencies like Lloyds Register of Shipping UK Chief Controller of

Explosives India TUV Germany etc

In its movement towards Business Excellence and with the objective of achieving

International level of Quality BHEL has adopted European Foundation for Quality

Management (EFQM) model for Business Excellence Through this model and annual self-

assessment exercise BHEL is institutionalising continuous improvement in all its operations

Chapter 3

Objective Of The study

Now more than ever organizations need to engage employees Rapid market change

disruptive technologies and opportunities available to your key talent have forced

organizations to re-examine the connections between business performance leadership and

employee satisfaction

Over the past several years many organizations have focused on reigning in key financial

indicators By searching the global labour market for the most efficient resources creating

process improvements and using technology to speed up operations companies have

1

improved financial performance and created competitive advantages But downsizing

outsourcing and off-shoring will soon reach upper limits on their ability to improve

organizational performance In addition these actions are available to all competitors ndash

making them at best temporary sources of competitive advantage

So where will the next force for performance improvement come from Where can

organizations find sources of sustainable (not temporary) competitive advantage This

research will show that there is a direct correlation between employee Satisfaction and job

performance The single most important factor in creating a sense of fulfilment is the

leadership skills of an employeersquos manager This research will try to find significant

implications for the importance of the role of the manager and how effective he or she is in

creating Fulfilment Satisfaction

Chapter 4

Literature Review

Establishing the link Seminal research and other studies

1048707Research aimed at quantifying the links between employee satisfaction and customer

satisfaction productivity and financial performance began in 1980 with Benjamin

Schneiderrsquos survey of satisfaction levels of bank customers and employees

1048707Studies such as Frederick Reichheldrsquos ldquoThe Loyalty Effectrdquo (1996) and James Heskett W

Early Sasser and Leonard Schlesingerrsquos ldquoThe Service Profit Chainrdquo (1997) produced the first

1

sets of hard data quantifying these links Both studies conclude that there are direct and

quantifiable links between customer service variables (such as satisfaction and loyalty)

employee variables (such as satisfaction enthusiasm loyalty commitment capability and

internal service quality) and financial results

1048707In 1997 Development Dimensions International (DDI) conducted focus groups customer

interviews literature reviews and surveys to determine drivers of an effective service

environment DDI found evidence of a circular relationship between employee satisfaction

and retention and customer satisfaction and loyalty and increases in company profitability

In addition employee satisfaction was strongly related to employee commitment and loyalty

and both measures have proven relationships to retention and productivity

1048707In ldquoThe Service Profit Chainrdquo (1997) the authors proposed a model that workforce

capability satisfaction and loyalty would lead to customersrsquo perceptions of value Value

perception would lead to customer satisfaction and loyalty which would lead to profits and

growth The study found that employeesrsquo perceptions of their capabilities satisfaction and

length-of-service were correlated with customer satisfaction

1048707Dr Thomas Rollins of the Hay Group developed a model linking employee opinion survey

results directly with business performance metrics while excluding customer satisfaction

measures Main findings include the following

This model holds that company-wide employee satisfaction results affect business

unit employee satisfaction results which affect business unit financial results which

in turn affect company-wide financial metrics

However the model also holds that the company-wide financial metrics may also

affect company-wide employee satisfaction results allowing the model to

demonstrate correlation but not causation between the different areas considered

Establishing the link Recent studies

1048707Gallup reports that highly satisfied groups of employees often exhibit

1

Above-average levels of the following characteristics

Customer loyalty (56 percent)

Productivity (50 percent)

Employee retention (50 percent)

Safety records (50 percent)

Profitability (33 percent)

1048707A Watson Wyatt Worldwide study found that the practice of maintaining a collegial

flexible workplace is associated with the second-largest increase in shareholder value (nine

percent) suggesting that employee satisfaction is directly related to financial gain

1048707Over 40 percent of the companies listed in the top 100 of Fortune magazinersquos ldquoAmericarsquos

Best Companies to Work Forrdquo also appear on the Fortune 500 While it is possible that

employees enjoy working at these organizations because they are successful the Watson

Wyatt Worldwide Human Capital Index study suggests that effective human resources

practices lead to positive financial outcomes more often than positive financial outcomes

lead to good practices

1048707The issue of causationmdashdid the increases in employee satisfaction cause the increase in

customer satisfaction productivity or profitability or vice versamdashis not often addressed in

research However a 2001 study published in Personnel Psychology examined whether

positive employee behaviours and attitudes influence business outcomes or if the opposite

that positive business outcomes influence employee behaviour is true Study findings

include the following

The study broke down employee attitudes and satisfaction into five measurable

employee behaviours conscientiousness altruism civic virtue sportsmanship and

courtesy The study measured participants in the five categories reviewed turnover

rates within the participant population and compared this data with the organizationsrsquo

financial performance for the following year

Findings support the idea that employee satisfaction behaviour and turnover

predict the following yearrsquos profitability and that these aspects have an even stronger

correlation with customer satisfaction

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

Research and development

The corporate RampD division at Hyderabad leads BHELrsquos research and development efforts

suitably supported by Engineering and RampD groups at the manufacturing divisions BHELrsquos

technology policy promotes a judicious mix of indigenous efforts and selective collaboration

in essential areas The company continuously upgrades its technology and products to

contemporary standards

BHEL is one of the few companies worldwide involved in the development of integrated

Gasification Combined Cycle (IGCC) technology which will usher it in clean coal

technology BHEL has set up Asiarsquos first 62MW IGCC power plant with a indigenously

designed pressurized fluidized bed gasifier Presently development efforts are underway to

set up a 125MW IGCC power plant

Quality

Towards meeting its Quality Policy BHEL is using the vehicle of Quality Management Systems which are certified to ISO 90012000 series of Standards by Internationally acclaimed certifying agency BVQI

Corporate Quality and Unit level Quality structure enables requisite planning control and implementation of Company-wide Quality Policy and Objectives which are linked to the Companys Vision statement Corporate Quality derives strength from direct reporting to Chairman and Managing Director of the Company

Other than traditional Quality functions today the focus is on

1 Propagating Quality Management Systems and Total Quality Management

2 Formulating implementing and monitoring Improvement Plans with focus on internal and external Customer Satisfaction

3 Investigations and preventive actions on Critical Quality Issues

Calibration and testing laboratories of BHEL are accredited under the National Accreditation

Board for Calibration and Testing Laboratories (NABL) scheme of Laboratory Accreditation

which has got mutual recognition with Asia Pacific Laboratory Accreditation Conference and

International Laboratory Accreditation Conference

1

As a result of its thrust on quality and technology BHEL enjoys national and international

recognition in the form of Product Certification by International Bodies like ASME API etc

and Plant Approvals by agencies like Lloyds Register of Shipping UK Chief Controller of

Explosives India TUV Germany etc

In its movement towards Business Excellence and with the objective of achieving

International level of Quality BHEL has adopted European Foundation for Quality

Management (EFQM) model for Business Excellence Through this model and annual self-

assessment exercise BHEL is institutionalising continuous improvement in all its operations

Chapter 3

Objective Of The study

Now more than ever organizations need to engage employees Rapid market change

disruptive technologies and opportunities available to your key talent have forced

organizations to re-examine the connections between business performance leadership and

employee satisfaction

Over the past several years many organizations have focused on reigning in key financial

indicators By searching the global labour market for the most efficient resources creating

process improvements and using technology to speed up operations companies have

1

improved financial performance and created competitive advantages But downsizing

outsourcing and off-shoring will soon reach upper limits on their ability to improve

organizational performance In addition these actions are available to all competitors ndash

making them at best temporary sources of competitive advantage

So where will the next force for performance improvement come from Where can

organizations find sources of sustainable (not temporary) competitive advantage This

research will show that there is a direct correlation between employee Satisfaction and job

performance The single most important factor in creating a sense of fulfilment is the

leadership skills of an employeersquos manager This research will try to find significant

implications for the importance of the role of the manager and how effective he or she is in

creating Fulfilment Satisfaction

Chapter 4

Literature Review

Establishing the link Seminal research and other studies

1048707Research aimed at quantifying the links between employee satisfaction and customer

satisfaction productivity and financial performance began in 1980 with Benjamin

Schneiderrsquos survey of satisfaction levels of bank customers and employees

1048707Studies such as Frederick Reichheldrsquos ldquoThe Loyalty Effectrdquo (1996) and James Heskett W

Early Sasser and Leonard Schlesingerrsquos ldquoThe Service Profit Chainrdquo (1997) produced the first

1

sets of hard data quantifying these links Both studies conclude that there are direct and

quantifiable links between customer service variables (such as satisfaction and loyalty)

employee variables (such as satisfaction enthusiasm loyalty commitment capability and

internal service quality) and financial results

1048707In 1997 Development Dimensions International (DDI) conducted focus groups customer

interviews literature reviews and surveys to determine drivers of an effective service

environment DDI found evidence of a circular relationship between employee satisfaction

and retention and customer satisfaction and loyalty and increases in company profitability

In addition employee satisfaction was strongly related to employee commitment and loyalty

and both measures have proven relationships to retention and productivity

1048707In ldquoThe Service Profit Chainrdquo (1997) the authors proposed a model that workforce

capability satisfaction and loyalty would lead to customersrsquo perceptions of value Value

perception would lead to customer satisfaction and loyalty which would lead to profits and

growth The study found that employeesrsquo perceptions of their capabilities satisfaction and

length-of-service were correlated with customer satisfaction

1048707Dr Thomas Rollins of the Hay Group developed a model linking employee opinion survey

results directly with business performance metrics while excluding customer satisfaction

measures Main findings include the following

This model holds that company-wide employee satisfaction results affect business

unit employee satisfaction results which affect business unit financial results which

in turn affect company-wide financial metrics

However the model also holds that the company-wide financial metrics may also

affect company-wide employee satisfaction results allowing the model to

demonstrate correlation but not causation between the different areas considered

Establishing the link Recent studies

1048707Gallup reports that highly satisfied groups of employees often exhibit

1

Above-average levels of the following characteristics

Customer loyalty (56 percent)

Productivity (50 percent)

Employee retention (50 percent)

Safety records (50 percent)

Profitability (33 percent)

1048707A Watson Wyatt Worldwide study found that the practice of maintaining a collegial

flexible workplace is associated with the second-largest increase in shareholder value (nine

percent) suggesting that employee satisfaction is directly related to financial gain

1048707Over 40 percent of the companies listed in the top 100 of Fortune magazinersquos ldquoAmericarsquos

Best Companies to Work Forrdquo also appear on the Fortune 500 While it is possible that

employees enjoy working at these organizations because they are successful the Watson

Wyatt Worldwide Human Capital Index study suggests that effective human resources

practices lead to positive financial outcomes more often than positive financial outcomes

lead to good practices

1048707The issue of causationmdashdid the increases in employee satisfaction cause the increase in

customer satisfaction productivity or profitability or vice versamdashis not often addressed in

research However a 2001 study published in Personnel Psychology examined whether

positive employee behaviours and attitudes influence business outcomes or if the opposite

that positive business outcomes influence employee behaviour is true Study findings

include the following

The study broke down employee attitudes and satisfaction into five measurable

employee behaviours conscientiousness altruism civic virtue sportsmanship and

courtesy The study measured participants in the five categories reviewed turnover

rates within the participant population and compared this data with the organizationsrsquo

financial performance for the following year

Findings support the idea that employee satisfaction behaviour and turnover

predict the following yearrsquos profitability and that these aspects have an even stronger

correlation with customer satisfaction

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

As a result of its thrust on quality and technology BHEL enjoys national and international

recognition in the form of Product Certification by International Bodies like ASME API etc

and Plant Approvals by agencies like Lloyds Register of Shipping UK Chief Controller of

Explosives India TUV Germany etc

In its movement towards Business Excellence and with the objective of achieving

International level of Quality BHEL has adopted European Foundation for Quality

Management (EFQM) model for Business Excellence Through this model and annual self-

assessment exercise BHEL is institutionalising continuous improvement in all its operations

Chapter 3

Objective Of The study

Now more than ever organizations need to engage employees Rapid market change

disruptive technologies and opportunities available to your key talent have forced

organizations to re-examine the connections between business performance leadership and

employee satisfaction

Over the past several years many organizations have focused on reigning in key financial

indicators By searching the global labour market for the most efficient resources creating

process improvements and using technology to speed up operations companies have

1

improved financial performance and created competitive advantages But downsizing

outsourcing and off-shoring will soon reach upper limits on their ability to improve

organizational performance In addition these actions are available to all competitors ndash

making them at best temporary sources of competitive advantage

So where will the next force for performance improvement come from Where can

organizations find sources of sustainable (not temporary) competitive advantage This

research will show that there is a direct correlation between employee Satisfaction and job

performance The single most important factor in creating a sense of fulfilment is the

leadership skills of an employeersquos manager This research will try to find significant

implications for the importance of the role of the manager and how effective he or she is in

creating Fulfilment Satisfaction

Chapter 4

Literature Review

Establishing the link Seminal research and other studies

1048707Research aimed at quantifying the links between employee satisfaction and customer

satisfaction productivity and financial performance began in 1980 with Benjamin

Schneiderrsquos survey of satisfaction levels of bank customers and employees

1048707Studies such as Frederick Reichheldrsquos ldquoThe Loyalty Effectrdquo (1996) and James Heskett W

Early Sasser and Leonard Schlesingerrsquos ldquoThe Service Profit Chainrdquo (1997) produced the first

1

sets of hard data quantifying these links Both studies conclude that there are direct and

quantifiable links between customer service variables (such as satisfaction and loyalty)

employee variables (such as satisfaction enthusiasm loyalty commitment capability and

internal service quality) and financial results

1048707In 1997 Development Dimensions International (DDI) conducted focus groups customer

interviews literature reviews and surveys to determine drivers of an effective service

environment DDI found evidence of a circular relationship between employee satisfaction

and retention and customer satisfaction and loyalty and increases in company profitability

In addition employee satisfaction was strongly related to employee commitment and loyalty

and both measures have proven relationships to retention and productivity

1048707In ldquoThe Service Profit Chainrdquo (1997) the authors proposed a model that workforce

capability satisfaction and loyalty would lead to customersrsquo perceptions of value Value

perception would lead to customer satisfaction and loyalty which would lead to profits and

growth The study found that employeesrsquo perceptions of their capabilities satisfaction and

length-of-service were correlated with customer satisfaction

1048707Dr Thomas Rollins of the Hay Group developed a model linking employee opinion survey

results directly with business performance metrics while excluding customer satisfaction

measures Main findings include the following

This model holds that company-wide employee satisfaction results affect business

unit employee satisfaction results which affect business unit financial results which

in turn affect company-wide financial metrics

However the model also holds that the company-wide financial metrics may also

affect company-wide employee satisfaction results allowing the model to

demonstrate correlation but not causation between the different areas considered

Establishing the link Recent studies

1048707Gallup reports that highly satisfied groups of employees often exhibit

1

Above-average levels of the following characteristics

Customer loyalty (56 percent)

Productivity (50 percent)

Employee retention (50 percent)

Safety records (50 percent)

Profitability (33 percent)

1048707A Watson Wyatt Worldwide study found that the practice of maintaining a collegial

flexible workplace is associated with the second-largest increase in shareholder value (nine

percent) suggesting that employee satisfaction is directly related to financial gain

1048707Over 40 percent of the companies listed in the top 100 of Fortune magazinersquos ldquoAmericarsquos

Best Companies to Work Forrdquo also appear on the Fortune 500 While it is possible that

employees enjoy working at these organizations because they are successful the Watson

Wyatt Worldwide Human Capital Index study suggests that effective human resources

practices lead to positive financial outcomes more often than positive financial outcomes

lead to good practices

1048707The issue of causationmdashdid the increases in employee satisfaction cause the increase in

customer satisfaction productivity or profitability or vice versamdashis not often addressed in

research However a 2001 study published in Personnel Psychology examined whether

positive employee behaviours and attitudes influence business outcomes or if the opposite

that positive business outcomes influence employee behaviour is true Study findings

include the following

The study broke down employee attitudes and satisfaction into five measurable

employee behaviours conscientiousness altruism civic virtue sportsmanship and

courtesy The study measured participants in the five categories reviewed turnover

rates within the participant population and compared this data with the organizationsrsquo

financial performance for the following year

Findings support the idea that employee satisfaction behaviour and turnover

predict the following yearrsquos profitability and that these aspects have an even stronger

correlation with customer satisfaction

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

improved financial performance and created competitive advantages But downsizing

outsourcing and off-shoring will soon reach upper limits on their ability to improve

organizational performance In addition these actions are available to all competitors ndash

making them at best temporary sources of competitive advantage

So where will the next force for performance improvement come from Where can

organizations find sources of sustainable (not temporary) competitive advantage This

research will show that there is a direct correlation between employee Satisfaction and job

performance The single most important factor in creating a sense of fulfilment is the

leadership skills of an employeersquos manager This research will try to find significant

implications for the importance of the role of the manager and how effective he or she is in

creating Fulfilment Satisfaction

Chapter 4

Literature Review

Establishing the link Seminal research and other studies

1048707Research aimed at quantifying the links between employee satisfaction and customer

satisfaction productivity and financial performance began in 1980 with Benjamin

Schneiderrsquos survey of satisfaction levels of bank customers and employees

1048707Studies such as Frederick Reichheldrsquos ldquoThe Loyalty Effectrdquo (1996) and James Heskett W

Early Sasser and Leonard Schlesingerrsquos ldquoThe Service Profit Chainrdquo (1997) produced the first

1

sets of hard data quantifying these links Both studies conclude that there are direct and

quantifiable links between customer service variables (such as satisfaction and loyalty)

employee variables (such as satisfaction enthusiasm loyalty commitment capability and

internal service quality) and financial results

1048707In 1997 Development Dimensions International (DDI) conducted focus groups customer

interviews literature reviews and surveys to determine drivers of an effective service

environment DDI found evidence of a circular relationship between employee satisfaction

and retention and customer satisfaction and loyalty and increases in company profitability

In addition employee satisfaction was strongly related to employee commitment and loyalty

and both measures have proven relationships to retention and productivity

1048707In ldquoThe Service Profit Chainrdquo (1997) the authors proposed a model that workforce

capability satisfaction and loyalty would lead to customersrsquo perceptions of value Value

perception would lead to customer satisfaction and loyalty which would lead to profits and

growth The study found that employeesrsquo perceptions of their capabilities satisfaction and

length-of-service were correlated with customer satisfaction

1048707Dr Thomas Rollins of the Hay Group developed a model linking employee opinion survey

results directly with business performance metrics while excluding customer satisfaction

measures Main findings include the following

This model holds that company-wide employee satisfaction results affect business

unit employee satisfaction results which affect business unit financial results which

in turn affect company-wide financial metrics

However the model also holds that the company-wide financial metrics may also

affect company-wide employee satisfaction results allowing the model to

demonstrate correlation but not causation between the different areas considered

Establishing the link Recent studies

1048707Gallup reports that highly satisfied groups of employees often exhibit

1

Above-average levels of the following characteristics

Customer loyalty (56 percent)

Productivity (50 percent)

Employee retention (50 percent)

Safety records (50 percent)

Profitability (33 percent)

1048707A Watson Wyatt Worldwide study found that the practice of maintaining a collegial

flexible workplace is associated with the second-largest increase in shareholder value (nine

percent) suggesting that employee satisfaction is directly related to financial gain

1048707Over 40 percent of the companies listed in the top 100 of Fortune magazinersquos ldquoAmericarsquos

Best Companies to Work Forrdquo also appear on the Fortune 500 While it is possible that

employees enjoy working at these organizations because they are successful the Watson

Wyatt Worldwide Human Capital Index study suggests that effective human resources

practices lead to positive financial outcomes more often than positive financial outcomes

lead to good practices

1048707The issue of causationmdashdid the increases in employee satisfaction cause the increase in

customer satisfaction productivity or profitability or vice versamdashis not often addressed in

research However a 2001 study published in Personnel Psychology examined whether

positive employee behaviours and attitudes influence business outcomes or if the opposite

that positive business outcomes influence employee behaviour is true Study findings

include the following

The study broke down employee attitudes and satisfaction into five measurable

employee behaviours conscientiousness altruism civic virtue sportsmanship and

courtesy The study measured participants in the five categories reviewed turnover

rates within the participant population and compared this data with the organizationsrsquo

financial performance for the following year

Findings support the idea that employee satisfaction behaviour and turnover

predict the following yearrsquos profitability and that these aspects have an even stronger

correlation with customer satisfaction

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

sets of hard data quantifying these links Both studies conclude that there are direct and

quantifiable links between customer service variables (such as satisfaction and loyalty)

employee variables (such as satisfaction enthusiasm loyalty commitment capability and

internal service quality) and financial results

1048707In 1997 Development Dimensions International (DDI) conducted focus groups customer

interviews literature reviews and surveys to determine drivers of an effective service

environment DDI found evidence of a circular relationship between employee satisfaction

and retention and customer satisfaction and loyalty and increases in company profitability

In addition employee satisfaction was strongly related to employee commitment and loyalty

and both measures have proven relationships to retention and productivity

1048707In ldquoThe Service Profit Chainrdquo (1997) the authors proposed a model that workforce

capability satisfaction and loyalty would lead to customersrsquo perceptions of value Value

perception would lead to customer satisfaction and loyalty which would lead to profits and

growth The study found that employeesrsquo perceptions of their capabilities satisfaction and

length-of-service were correlated with customer satisfaction

1048707Dr Thomas Rollins of the Hay Group developed a model linking employee opinion survey

results directly with business performance metrics while excluding customer satisfaction

measures Main findings include the following

This model holds that company-wide employee satisfaction results affect business

unit employee satisfaction results which affect business unit financial results which

in turn affect company-wide financial metrics

However the model also holds that the company-wide financial metrics may also

affect company-wide employee satisfaction results allowing the model to

demonstrate correlation but not causation between the different areas considered

Establishing the link Recent studies

1048707Gallup reports that highly satisfied groups of employees often exhibit

1

Above-average levels of the following characteristics

Customer loyalty (56 percent)

Productivity (50 percent)

Employee retention (50 percent)

Safety records (50 percent)

Profitability (33 percent)

1048707A Watson Wyatt Worldwide study found that the practice of maintaining a collegial

flexible workplace is associated with the second-largest increase in shareholder value (nine

percent) suggesting that employee satisfaction is directly related to financial gain

1048707Over 40 percent of the companies listed in the top 100 of Fortune magazinersquos ldquoAmericarsquos

Best Companies to Work Forrdquo also appear on the Fortune 500 While it is possible that

employees enjoy working at these organizations because they are successful the Watson

Wyatt Worldwide Human Capital Index study suggests that effective human resources

practices lead to positive financial outcomes more often than positive financial outcomes

lead to good practices

1048707The issue of causationmdashdid the increases in employee satisfaction cause the increase in

customer satisfaction productivity or profitability or vice versamdashis not often addressed in

research However a 2001 study published in Personnel Psychology examined whether

positive employee behaviours and attitudes influence business outcomes or if the opposite

that positive business outcomes influence employee behaviour is true Study findings

include the following

The study broke down employee attitudes and satisfaction into five measurable

employee behaviours conscientiousness altruism civic virtue sportsmanship and

courtesy The study measured participants in the five categories reviewed turnover

rates within the participant population and compared this data with the organizationsrsquo

financial performance for the following year

Findings support the idea that employee satisfaction behaviour and turnover

predict the following yearrsquos profitability and that these aspects have an even stronger

correlation with customer satisfaction

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

Above-average levels of the following characteristics

Customer loyalty (56 percent)

Productivity (50 percent)

Employee retention (50 percent)

Safety records (50 percent)

Profitability (33 percent)

1048707A Watson Wyatt Worldwide study found that the practice of maintaining a collegial

flexible workplace is associated with the second-largest increase in shareholder value (nine

percent) suggesting that employee satisfaction is directly related to financial gain

1048707Over 40 percent of the companies listed in the top 100 of Fortune magazinersquos ldquoAmericarsquos

Best Companies to Work Forrdquo also appear on the Fortune 500 While it is possible that

employees enjoy working at these organizations because they are successful the Watson

Wyatt Worldwide Human Capital Index study suggests that effective human resources

practices lead to positive financial outcomes more often than positive financial outcomes

lead to good practices

1048707The issue of causationmdashdid the increases in employee satisfaction cause the increase in

customer satisfaction productivity or profitability or vice versamdashis not often addressed in

research However a 2001 study published in Personnel Psychology examined whether

positive employee behaviours and attitudes influence business outcomes or if the opposite

that positive business outcomes influence employee behaviour is true Study findings

include the following

The study broke down employee attitudes and satisfaction into five measurable

employee behaviours conscientiousness altruism civic virtue sportsmanship and

courtesy The study measured participants in the five categories reviewed turnover

rates within the participant population and compared this data with the organizationsrsquo

financial performance for the following year

Findings support the idea that employee satisfaction behaviour and turnover

predict the following yearrsquos profitability and that these aspects have an even stronger

correlation with customer satisfaction

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

1048707Price Waterhouse Coopers reported in April of 2002 that 47 percent of surveyed executives

from multinational companies cite employee satisfaction and decreased turnover as major

contributors to long-term shareholder return

1048707Other studies indicate that companies found the following from their efforts to study the

links between employee satisfaction customer satisfaction productivity and financial

performance

Unhappy employees are less productive and more likely to have

higher absence rates

Satisfied employees are more productive innovative and loyal

Increases in job satisfaction lead to increases in employee morale

which lead to increased employee productivity

Employee satisfaction leads to customer retention

Companiesrsquo practices in measuring the links

1048707Sears used an ldquoemployee-customer-profit chainrdquo to analyze aggregated data from 800

stores finding that employee attitudes towards their company and their jobs lead to positive

employee behaviours toward customers Sears found that a five percent increase in employee

satisfaction drives a 13 percent in customer satisfaction which results in 05 percent increase

in revenue growth

1048707Between 40 and 80 percent of customer satisfaction and loyalty is determined by the

customer-employee relationship depending upon the industry and market segment At Sears

employee satisfaction accounts for 60 to 80 percent of customer satisfaction At the Royal

Bank of Canada 40 percent of the difference in how customers view its services can be

linked directly to their relationship with bank staff

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

1048707PNC Bank Corporation found an 84 percent correlation between branches and their levels

of customer satisfaction and employee satisfaction

1048707Nortel Networks tracked customer and employee attitudes in annual surveys After

working on some of the key issues identified as having negative effects upon employee

satisfaction customer satisfaction rates jumped higher Nortel holds that it has conclusive

evidence from such research that improving employee satisfaction will increase customer

satisfaction and in turn improve financial results

1048707Sun Microsystems utilizes a service-profit-chain model that reveals that the companyrsquos

employee commitment customer loyalty and financial results are inextricably related There

exists a strong link between the likelihood that employees will recommend Sun as a place to

work and the likelihood that customers will recommend it as a place to do business Sunrsquos

employee satisfaction survey methods include the following components

Sun polls its workers monthly via e-mail on performance inhibitors

and employee satisfaction

The result is what Sun calls an ldquoemployee quality indexrdquo which

figures into Sunrsquos quality initiative to gauge customer loyalty

1048707ACNielsen utilizes a similar model and states that it finds that when employee satisfaction

rises financial results soon improve However the company goes further to tie managersrsquo

bonuses to employee satisfaction scores within their business units

1048707Monsanto conducted a set of baseline surveys on customer and employee satisfaction

which revealed that employeesrsquo satisfaction with their work-life balance was one of two

strongest predictors of customer satisfaction The other factor was employeesrsquo general

satisfaction with their jobs

1048707CVS Corporation surveys both employees and customers to measure their satisfaction

indicators on a scale of one to five as part of its service-profit model As a result of one of its

service-profit chain initiatives the company created a scorecard outlining internal service

quality goals for each department and how it is performing against the stated targets Within

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

twelve months of launching the program in 2000 performance has improved within these

departments by approximately 30 percent

1048707Just Born experienced a 48 percent decrease in turnover rate (from 50 to two percent) after

developing an employee-focused culture that has been communicated to and embraced by

employees at all levels of this Pennsylvania candy company

Shift towards linking employee commitmentengagement to performance

1048707Recent research indicates that employee satisfaction does not necessarily contribute

directly to productivity Satisfaction may be viewed as a passive attribute while more

proactive measures such as motivation levels and brand engagement are viewed as more

closely linked to behavioral change performance and ultimately to bottom line

performance The following research illustrates this point

According to 2003 Institute for Employment Studies research employee

commitment had a higher correlation to customer satisfaction than employee

satisfaction

Of note is that employee commitment had twice the impact of employee

satisfaction on customersrsquo future spending intentions a one-point increase in

employee commitment led to a monthly increase of $200000 in sales per store and

reduced absenteeism

1048707Employee productivity depends on the amount of time an individual is physically present

at a job and also the degree to which he or she is ldquomentally presentrdquo or efficiently functioning

while present at a job Companies must address both of these issues in order to maintain high

worker productivity and this may occur through a variety of strategies that focus on

employee satisfaction health and morale

Criticism of models linking employee satisfaction to performance

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

1048707While companies with the strongest financial performances often had employee

populations reporting high levels of employee satisfaction companies with poor financial

performance also had high levels of employee satisfaction

1048707Companies must build their own models because customer satisfaction is only one variable

in understanding the relationship between employee satisfaction customer satisfaction and

financial performance Moreover each company must determine how it defines employee

satisfaction and customer satisfaction which can even differ between departments and

business units within one company

1048707Employee attitudes cannot influence organizational effectiveness on their own as

employees must also behave appropriatelymdasha factor which is not included in the available

models

Chapter 5

RESEARCH METHODOLOGY

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

51 Different Steps Taken

10 In order to obtain satisfaction levels of BHEL employees people perception survey is

undertaken once in two years In between focussed group discussions are undertaken for

obtaining feedback from the group on actions taken and identifying further areas of

concern Whereas the perception survey is undertaken on the criteria given below

focussed group discussions can be undertaken on areas prioritised by concerned unit

division

1 Working environment

2 Health provisions

3 Safety provisions

4 Job security

5 Communication

6 Appraisal and target setting

7 Training and retraining

8 Career development

9 Reward and recognition schemes

10 Leadership (management style and effectiveness)

11 Employment condition

12 Improvement process

13 Work culture

14 Organisationrsquos environmental policy and impact

15 Organisationrsquos role in the community and society

16 Empowerment

17 The organisation mission vision values And strategy

18 Methodology of undertaking employees satisfaction survey

20 In order to assess employeesrsquo perception a structured questionnaire given at the end of

this section shall be administered on 30 employees of product group business unit

50 of the sample shall be from who have responded in previous year(s) and rest shall be

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

those who have not yet responded- till employees are covered progressively The sample

shall be drawn at random from each level of employees given below covering all

departments related areas of the product group Where the number of employees in a

particular unit division is less than 200 employee satisfaction survey may be

administered on 100 employees

Sample for focussed group discussions can be decided by the unit division based on

analysis of people perception survey

30 The questionnaire has been framed from BHEL point of view

Each question of the questionnaire is to be responded

The ldquoresponse sheetrdquo shall have provision of stratification as given below

LEVEL 1 E1 to E3 2 E4 to E6 3 E7 and above

Name and staff number of the employees SHALL NOT be recorded in lsquoresponse sheetrsquo

40 The following procedure shall be adopted to ensure realistic responses from the

employees

a) Carefully identified executive(s) of the unit product group shall administer the

questionnaire Such executive(s) shall remain present throughout the process while

respondents are given the responses

b) Questionnaire shall be administered by calling the respondent in a room (in batches if

required) explaining the questionnaire and clarifying doubts if any

c) It shall be ensured that the respondent do not consult each other while giving their

response [ expected time limit for giving the responses is likely to be 30 to 45

minutes]

Concerned product group shall be responsible for

Selecting the employees randomly

Administering the questionnaire

Receiving the response

Analysing the responses as per responses

50 In order to avoid bias that could be created on account of the ldquoTitlerdquo of the sub-criteria

for the purpose of obtaining responses group titles (for example ldquoworking environmentrdquo

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

ldquotarget setting and appraisalrdquo etc) have not been indicated in the main questionnaire

The respective ldquotitlesrdquo as per the number given in the questionnaire are given at Sl No 1

above

60 In order to facilitate analysis of the responses in term of the overall satisfaction level of

each of the sub-criteria listed above ldquogeneralrdquo questionnaire number 191 to 1918 have

been included in the questionnaire This would give an overall picture on each sub-

criterion which may be different from the position emerging from individual questions

on respective sub- criteria

Responses to questions 191 to 1918 shall be used only for analysis prioritising and

preparation of action plans and NOT for ldquoscoringrdquo

52Types of data collected

Primary data - which is collected by new research called primary data

Personal Interview

Close observation

Survey conduction

Group Discussion

Secondary data - Already existing data is called secondary data I collected them by following method

Internet

Books

Journals

Chapter 6

Findings and observation

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

11 Keeping in view your work arrangement how do you rate your satisfaction of

working environment

A Noise

NOISE

6

4439

0 11

conductive to w ork tolerable affects at times affects greatly affects

Fig 11 a

Analysis As is clear from fig 11a that 44 of the respondents are satisfied with the noise

level present at the working place but 39 felt that it affects at times So consideration is

needed to work for the noise level as employees are getting affected from the noise level

B Heat

HEAT

17

4317

617

conductive to work tolerable felt at times

affects greatly affects

Fig 11 b

Analysis As is clear from the figure 11 b 77 of the respondent says that heat does not pose

problem while working and environment is suitable for the work most of the times but 23 felt that

it effects as 17 says it greatly effects Some of the respondents complained that ACrsquos are switched

off after 5 pm which cause a problem for those who works in late shifts

C Pollution

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

POLLUTION

5533

6

0

6

conductive to w ork tolerable present at times

present greatly affects

Fig 11 c

Analysis As is clear from the fig 11 c pollution does not cause problem to them as 88 respondents

find it appropriate for the working condition and only 6 find it them pollution is present there at

some moments of time

D Ventilation

VENTILATION

17

55

11

11 6

conductive to w ork tolerable inadequate at times inadequate totally inadequate

Fig 11 d

Analysis From fig 11 d it can be seen that ventilation is proper to an extent as 72 respondents

feels that ventilation is not a problem for them but 28 find that ventilation causes problem for the

working environment So this aspect needs a consideration

E Lighting

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

LIGHTING

61

33

6 00

conductive to w ork tolerable inadequate at times

inadequate totally inadequate

Fig 11 e

Analysis From fig 11 e this is conclusive that lighting is not a problem for the respondents

as 94 respondents say that light is not a problem and proper arrangements of light is there

But some of the respondents complained that at some places lighting is a problem and they

have demanded for the individual focusing lights to there seats

F Cleanliness

CLEANLINESS

11

44

39

6 0

very clean clean unclean at times unclean highly unclean

Fig 11 f

Analysis From the fig 11 f it can be concluded that cleanliness is a problem as 45

respondents feel that environment is not clean a it causes a problem in working although 55

feels that it is not a big deal to work as they find that working environment is clean

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

G Layout and seating arrangement

LAYOUT AND ARRANGEMENT

6

5511

28

0

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 g

Analysis As is clear from the fig 11 g that although 61 respondents find that layout and

seating arrangement is conductive to work but 39 feels that seating arrangement is not

proper and there should be more space for sitting

H Machines office equipments other facilities

MACHINES EQUIPMENTS

11

72

0

116

conductive to w ork adequate inadequate at times

inadequate totally inadequate

Fig 11 h

Analysis As is clear from the fig 11 h machines and equipments are not problem for the

working as 83 respondents find the machines are present in adequate amount while 17

feels that machines are not in an adequate amount

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

12 Does the atmosphere at your work place facilitate your performance

12

0

5539

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 12

Analysis As is clear from the fig 12 that 94 respondent feels that atmosphere of BHEL is

good and it enhances the performance Only 6 feels it does not have any impact on their

performance

21 Are you satisfied with the following medical facilities provided by the company

A Hospitalisation (inpatient facilities)

21 A

0

94

600

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 a

Analysis From fig 21 a it can be concluded that the hospitalisation facilities are in

satisfactory condition as 94 of the respondents are satisfied with hospitalisation

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

B BHEL dispensary hospital (outpatient facilities)

21 B

0

89

11 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 b

Analysis From fig 21 b it can be concluded that the outpatient facilities are in satisfactory

condition as 89 of the respondents are satisfied with dispensary

C Emergency medical assistance

21 C

0

5533

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 c

Analysis From fig 21 c it is clear that although emergency medical assistance are

satisfactory since 55 respondents find it satisfactory but 45 are not fully satisfied with it

in which 33 says that it is not good at all time So this section needs consideration

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

D Doctors panel doctors

21 D

0

83

11

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 21 d

Analysis From fig 21 d it is clear that doctors are giving their best to the employees as

almost 94 respondents are satisfied with them and their performance

E Paramedical staff (like nursing dressing pharmacy service etc)

21 E

0

66

28

60

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 21 e

Analysis As is clear from the fig 21 e paramedical staff is satisfactory in his work as almost

94 respondents are satisfied with the paramedical staff

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

22 Do your work workplace affect your health

22

28

44

28

0

0

not at all to very little extent to some extent to great extent extremely

Fig 22

Analysis As is evident from fig 22 almost all the respondents feel that their workplace is

conductive to work and does not affect their health

23 How satisfied are you with health promotion efforts taken by the company to enable you to maintain good health

23

0

94

060

highly satisfied saitsfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 23

Analysis From fig 23 it can be analyses that company is taking measures to improve the

health of their employees as 94 feels that company has taken measures to improve their

health

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

24 Are you satisfied with the following

A Quality of food provided at canteen

24 A

034

22

33

11

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 a

Analysis From fig 24 a it is evident that the catering process is not in a good health as only

34 of the respondents are satisfied with the quality of food given to them and 44 are

dissatisfied with the quality of food It is also observed that dispensing of plates is not good

and floor is not baked properly

B Drinking water

24 B

0

83

17 00

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 24 b

Analysis From fig 24 b it is evident that drinking water is not a problem for the employees

as almost every respondent is satisfied with the quality of drinking water

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

C General Sanitation

24 C

0

6028

6

6

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 24 c

Analysis From fig 24 c it can be analysed that the sanitation problem is not a big problem

as 88 respondents find it satisfactory most of the times but since 12 are not satisfied there

is some problems regarding the sanitation as was observed public places are not clear most of

the times

31 How do you rate work place wrt safety (taking into accounts the safety equipments gadgets provided)

31

0

6128

110

very safe safe OK unsafe accident prove

Fig 31

Analysis From fig 31 it is clear that the environment at BHEL is safe for working as 89

respondents feel they are safe while working

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

32 How satisfied are you with efforts taken by the company to promote safety

32

6

77

17

0

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 32

Analysis From fig 32 it is clear that company is taking effort to promote safety in the

company to take care of the employees as 94 of the employees feels that they are safe while

working in the company only 6 feels that they are not safe at work place while working

41 Keeping in view the company policies do you feel your job is secured

41

11

89

000

very secured secured insecure sometimes insecure highly insecure

Fig 41

Analysis From fig 41 it is clear that 100 respondents are satisfied that their job is secured

and they can be there in any condition

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

51 The communication you receive on matters related to your work is

A Timely

51 A

17

55

2800

alw ays in time in time sometimes in time untimely not at all in time

Fig 51 a

Analysis From fig 51 a it is clear that communication level is good in the organisation as

almost all the employees are getting the information on time

B Adequate

51 B

17

44

33

6

0

always adequate adequate adequate at times inadequate always inadequate

Fig 51 b

Analysis From fig 51 b it is clear that information given is adequate as 94 respondents

feel that they are given complete information on they topics related to their work that help

them to complete the work on time and easily

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

C Clear

51 C

17

38

39

6

0

alw ays clear clear clear at times unclear alw ays unclear

Fig 51 c

Analysis From the fig 51 c it s clear that information given is clear in all aspect as 94

respondents are satisfied with the clarity of the information given to them

52 Do you feel free to express your views and suggestions to

A Your immediate superiors

52 A

39

44

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 a

Analysis From fig 52 a it is evident that superiors are there as helping hand for their

subordinates as 100 respondents donrsquot find it uneasy to reach their superiors for the

problems they are facing

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

B Other superiors

52 B

17

50

22

11 0

always to great extent to some extent to very little extent not at all

Fig 52 b

Analysis From fig 52 b it is evident that contradictory to immediate superiors employees

find it uneasy to reach to other superiors as 11 respondents have expressed but 89

respondents are happy with their other superiors supports

C Amongst peers

52 C

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 52 cAnalysis From fig 52 c it is clear that there is coordination amongst the employees as 94

have the opinion that peers are helpful in nature

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

D Your subordinates

52 D

24

76

000

alw ays to great extent to some extent to very little extent not at all

Fig 52 d

Analysis From fig 52 d it is evident that subordinates are always there to give the

supporting hand to there superiors as 100 respondents feel free to move to the subordinates

53 Do you receive communication on the companys targets growth plans overall objectives etc

53

17

44

33

6

0

alw ays to great extent to some extent to very little extent not at all

Fig 53

Analysis From fig 53 it is clear that company is making effort to make the employees more

convenient and work as required information is given regarding all the aspects

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

54 Do you receive communication about the feedback given by

A Internal customers

54 A

17

4417

22 0

always to great extent to some extent to very little extent not at all

Fig 54 a

Analysis From fig 54 a it can be seen that only 61 respondents feel that they are informed

about the feedback given by the internal customers while 39 are not satisfied with the

feedback given to them about the internal customers So this area needs consideration

B External customers

54 B

22

39

22

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 54 b

Analysis From fig 54 b it can be seen that only 61 respondents feel that they are informed

about the feedback given by the external customers while 39 are not satisfied with the

feedback given to them about the external customers So this area needs consideration

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

61 How do you feel about your involvement in target setting related to your work

61

6

71

17

6 0

fully involved involved involved at times

not involved not at all involved

Fig 61

Analysis It is evident from fig 61 that the 77 respondents are involved in the targeting

setting means every one is given a chance to undertake the assignments

62 How satisfied are you with the mythology used for appraising your performance

62

0

44

39

17

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 62

Analysis From fig 62 it is evident that the methodology used to appraise employees is not

satisfactory as only 44 respondents are satisfied with the methods used to appraise while

56 employees are not satisfied with the process

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

63 Are your satisfied with the feedback and assistance provided by your superiors to improve your performance

63

0

6028

6

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 63

Analysis From fig 63 it is clear that superiors are giving enough feedback to the employees

to increase their performance as 88 of the respondents are satisfied with the feedback given

to them

64 Do you get timely appreciation for your achievements

64

0

50

22

17

11

alw ays most of the times somew hat seldom not at all

Fig 64

Analysis From the fig 64 it is evident that performance appraisal is problem here in BHEL

as 50 respondents are not satisfied with their appraisal So timely appraisal has to be

considered

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

71 How do you feel about

A The process of identification of training needs

71 A

034

33

22

11

highly effective effective somew hat effective ineffective not at all effective

Fig 71 a

Analysis From fig 71 a it is evident that process of identification of the training need is not

satisfactory as 66 respondents feel that they are not getting the training for the job while

only 34 feels that process is satisfactory

B Provision of training programmes vis-agrave-vis identified training needs

71 B

034

33

22

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 b

Analysis From fig 71 b it is evident that provision for the training is not up to the mark as

66 respondents feel that training programs are not there for the improved performance

while 34 respondents feel that provision for the training is satisfactory

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

C Nomination for training inputs

71 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 71 c

Analysis From fig 71 c it is evident that Nomination for training inputs is not up to the mark

as 66 respondents feel that nomination are not there for the improved performance while

34 respondents feel that nomination for the training is satisfactory

D Inputs provided during training

71 D

0

44

33

17

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 71 d

Analysis From the fig 71 d it can be concluded that inputs given during the are some what

satisfactory as 44 of the respondents are satisfied with the inputs given but 56 feels that

these inputs are not helping them

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

E Effectiveness of training in improving your performance

71 E

0

45

33

1111

highly effective effective somew hat effective ineffective not at all effective

Fig 71 e

Analysis From fig 71 e it is evident that the training programs are not effective as only 45

respondents feel that training is proving their performance while 55 feels that it has no

impact on their performance

81 How satisfied are you with the opportunities provided to you by the company for your development through

A Job rotation

81 A

0

5539

0

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 81 a

Analysis From fig 81 a it is evident that the employees are satisfied with the job rotation as

94 respondents feel that job rotation help them to enhance there skill for doing

multitasking

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

B Acquiring new alternate skills knowledge through training and development activities

81 B

0

50

22

11

17

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 b

Analysis From the fig 81 b it is evident that training is not effective in providing new skills

to the employees as only 50 respondents are satisfied with the inputs given during the

training while 50 donrsquot find it helpful

C Facilities for higher education

81 C

0

50

17

22

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 c

Analysis From fig 81 c only 50 respondents feels that there are opportunities for the

higher education while 50 have mix opinion as 17 are not in a condition to find out if

there are opportunities or not and 33 feels that there are no opportunity for the higher

education

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

D Exposure to higher level jobs

81 D

0

44

28

17

11

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 81 d

Analysis From fig 81 d it is evident that there is very little exposure to higher job level as

only 44 respondents are satisfied with this while other are not As is evident form fig 81a

there is job rotation but no exposure to higher level

82 To what extent have you been able to avail for the opportunities provided by the company for your development

82

0

45

44

11

0

alw ays to great extent to some extent to very little extent not at all

Fig 82

Analysis From fig 82 it is evident that there are little opportunity for the development but

which are available are there for all as 45 says that they are availing the opportunities while

44 says that they availing them to some extent

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

91 Are you aware of the following awards schemes

A Internal schemes for BHEL and your unit divn like excel awards

91 A

0

72

2800

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 a

Analysis From fig 91 a it is clear that respondents are aware of the internal scheme of

awards This means there is continuous distribution of awards for the employees

B External (national state level) awards scheme like vishwakarma awards etc

91 B

0

78

22 00

fully aw are aw are partially aw are not aw are not at all aw are

Fig 91 b

Analysis From fig 91 b it is evident that the employees are of the external award scheme

given to the employees and to the company as a whole

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

92 How satisfied are you with rewards recognition given to employees for the following

A Suggestion scheme

92 A

0

6128

110

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 a

Analysis From fig 92 a it is evident that the respondents are satisfied with the suggestion

schemes as 61 respondents are fully satisfied while 28 are somewhat satisfied with the

scheme Means the employees are free to give suggestion on the matter related to the work

B Quality circle

92 B

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 b

Analysis From fig 92 b that employees are satisfied with the quality circle working in the

organisation

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

C Productivity improvement projects

92 C

0

5633

110

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 92 c

Analysis From fig 92 c it is clear that employees are satisfied with the productivity

improvement project since 56 are satisfied with the project and 33 are satisfied to the

extent This means that organisation is making an effort to improve the productivity

D Quality improvement projects

92 D

0

6128

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 d

Analysis From fig 92 d it is clear that the organisation is making an effort to improve the

quality of the product in term of the employees or in terms of the human resource

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

E Excel awards

92 E

0

5633

110

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 92 e

Analysis From fig 92 e it is evident that the respondents are satisfied with the excel awards

as 56 respondents are satisfied while 33 are satisfied to some extent This means that the

organisation is taking effort to promote the excel in the employees to promote the

productivity and quality

F Other in house competitions

92 F

0

5044

6

0

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 92 f

Analysis From the fig 92 f it is evident that the employees are satisfied with the

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

93 Do you get motivation with motivation methods like appreciation letters praising in front of others etc given to you by your superiors in recognition of your work

93

028

50

1111

alw ays to great extent to some extent to very little extent not at all

Fig 93

Analysis From the fig 93 it is clear that superiors are putting effort to motivate the

employees as 28 respondents are completely satisfied while 50 feels that many times it

helps when you are praised for your work but 22 respondents feels that they are not getting

motivation from their superiors for their work

94 Do you feel that innovativeness and creativity displayed by you is recognized by management

94

622

44

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 94

Analysis From fig 94 it is clear that there is little scope for the innovation as 28 are

dissatisfied with this opinion and 44 feels that to some extent your innovation is acceptable

and only 22 feels that there is space for innovation

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

101 How do you feel about the direction guidance and support provided by your immediate superiors to achieve targets goals

101

0

72

28

0

0

very useful useful useful sometimes not useful not at all useful

Fig 101

Analysis From the fig 101 it is clear that information given to the employees is useful to

them as 72 respondents feels like this This also explains the phenomenon that the

communication level is good in the organisation among all the employees

102 How far are you satisfied with the action taken by your immediate superior for your development training

102

0

50

28

1111

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 102

Analysis As is clear from the section 7 training is a problem in the organisation so is clear

from the fig 102 that only 50 respondents are satisfied with the steps taken by the

superiors for their development while 28 thinks that to some extent their superiors are

working for their development and 22 are dissatisfied with the steps taken for their

development

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

103 Do you feel free to approach your superiors regarding your problems concerns

103

28

44

28

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 103

Analysis From the fig 103 it is clear that there is an environment of cooperation and

support for the employees by the superiors as none of the employee has any problem in

reaching a superior for support This is also evident from the section 52

104 Do you feel that your superiors are involved in solving problems of

A External customers

104 A

17

66

17

0

0

alw ays to great extent to some extent to very little extent not at all

Fig 104 a

Analysis From the fig 104 a it is clear that superiors are taking care of the external

customers as none of the respondent is not satisfied with the work of the superiors and 83

respondents are satisfied to the superiors for their work regarding the problem solving of the

external customers

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

B Internal customers

104 B

17

50

22

11 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 b

Analysis From the fig 104 b it is clear that superiors are also taking care of the internal

customers as 67 respondents are satisfied with the work of superiors and only 11 feels

that they do take care of the internal customers but to a very little extent This means that

superiors are taking care their employees in a well defined manner

C External suppliers

104 C

11

61

11

17 0

alw ays to great extent to some extent to very little extent not at all

Fig 104 c

Analysis From the fig 104 c it is clear that superiors are just not taking care of the

customers but suppliers also as 72 respondents are satisfied with the work of the superiors

and only 17 feels that they are not taking good care of the suppliers as compared to the

customers

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

105 Does the behaviour of your immediate superior inspire you to follow him

105

6

60

28

0

6

alw ays to great extent to some extent to very little extent not at all

Fig 105

Analysis From the fig 105 it is clear that the superiors are acting as a moral for the

employees as 66 respondents feels that they are inspired by the superiors for their work

while 28 feels they are inspired to an extent and only 6 feel that superiorrsquos behaviour

have no impact on their work

111 How far are you satisfied with following perks provided by the company

A Leave travel concession (LTC)

111 A

0

666

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 a

Analysis From the fig 111 a it is clear that 72 people are satisfied with the LTC given to

them but 28 find it difficult to get LTC Although LTC is a provision followed in all the

PSUrsquos but since 28 are not satisfied with this facility than it is matter of concern to the

finance and HR department

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

B Interest subsidy on housing vehicle computer etc

111 B

0

5528

611

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 b

Analysis From the fig 111 b it is clear that the company is giving enough financial support

as 55 respondents are satisfied with the interest subsidy given to them while 17 are not

satisfied with it and 28 get benefit some times but they do get it

C Educational assistance

111 C

034

33

22

11

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 c

Analysis From fig 111 c education assistance is a matter of concern as 33 respondents are

not satisfied with this perk while 34 respondents are satisfied with this facility and 33

are getting this facility at times

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

D Conveyance reimbursements

111 D

0 22

50

1711

highly satisf ied satisf ied somew hat satisf ied

dissatisf ied highly dissatisf ied

Fig 111 d

Analysis From the fig 111 d it is clear that employees are not happy with the conveyance

reimbursement as 50 says that they donrsquot get every time and is problematic for them to

spend their money for official work And only 22 employees are satisfied with the

reimbursement process

E Medical reimbursement

111 E

0

77

17

0

6

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 111 e

Analysis From fig 111 e it is clear that may be there is problem with any other

reimbursement process but medical reimbursement is available for all the employees as 77

employees are satisfied with it and 17 to some extent

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

112 How far are you satisfied with following amenities

A Housing

112 A

6

60

22

6 6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 a

Analysis From fig 112 a it is clear that BHEL is giving complete housing facility to its

employees since 66 are completely satisfied with the housing facility and 22 are satisfied

to an extent and only 12 are dissatisfied with it

B Education

112 B

033

39

226

highly satisf ied satisf ied somew hat satisf ied dissatisf ied highly dissatisf ied

Fig 112 b

Analysis From fig 112 b it is clear that education is a problem here in BHEL as is evident

form 111 section and here also only 33 employees are satisfied with the education facility

given to them while 28 are dissatisfied with it and 39 are satisfied to an extent

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

C Recreation sports facilities

112 C

033

28

33

6

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 c

Analysis From fig 112 c it is clear that sports facilities is a thing not available as 39

employees are dissatisfied with it and only 33 are satisfied with it while 28 are satisfied

to an extent

D Transport

112 D

0

44

22

28

6

highly satisfied satisfied somew hat satisfied dissatisfied highly dissatisf ied

Fig 112 d

Analysis From the fig 112 d it is clear that transport facility is not good at BHEL as 34

employees are dissatisfied with the transportation facility while 44 are satisfied with the

facility and 28 are neutral to the facility

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

E Canteen

112 E

028

33

28

11

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 e

Analysis From fig 112 e it is clear that canteen is not in a good condition as 39

employees are not satisfied with the canteen while 33 are satisfied to some extent and only

28 are satisfied with it this is also evident from the section 24

F Medical

112 F

0

83

17 00

highly satisfied satisfied somew hat satisfied

dissatisfied highly dissatisf ied

Fig 112 f

Analysis From fig 112 f it is clear that medical facility is very good at BHEL as 83

employees are satisfied with the medical facility and none of the employee is dissatisfied

with the facility

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

121 Do you feel that following have an impact in bringing improvements in your unit division

A Quality circle

121 A

0

44

28

22

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 a

Analysis From the fig 121 a it is clear that quality circle have no impact in bringing

improvement as 28 are dissatisfied with the fact while 28 feels that it has very little

impact and only 44 are satisfied with it This means quality circle have an impact if it is

continuously working for the development

B Productivity improvement projects

121 B

6

38

33

176

alw ays to great extent to some extent

to very little extent not at all

Fig 121 b

Analysis From fig 121 b it is evident that productivity improvement has an impact as 44

respondents are satisfied with it while 33 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

C Quality improvement projects

121 C

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 c

Analysis From fig 121 c it is evident that quality improvement has an impact as 55

respondents are satisfied with it while 22 feels that it do have impact to an extent and only

23 feels that it does not have any impact This fact is also proven in the section 92

D Special improvement projects

121 D

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 d

Analysis From fig 121 d it is evident that special improvement project has an impact as

44 respondents are satisfied with it while 33 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

E Implementation of ISO9001

121 E

0

5528

6 11

alw ays to great extent to some extent to very little extent not at all

Fig 121 e

Analysis From fig 121 e it is evident that Implementation of ISO9001 has an impact as

55 respondents are satisfied with it while 28 feels that it do have impact to an extent and

only 17 feels that it does not have any impact

F Implementation of ISO14001

121 F

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 f

Analysis From fig 121 f it is evident that Implementation of ISO14001 has an impact as

55 respondents are satisfied with it while 22 feels that it do have impact to an extent and

only 23 feels that it does not have any impact

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

G Implementation of OHSAS18001

121 G

0

5522

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 g

Analysis From fig 121 g it is evident that Implementation of OHSAS18001 has an impact

as 55 respondents are satisfied with it while 22 feels that it do have impact to an extent

and only 23 feels that it does not have any impact

H Total quality management movement

121 H

0

44

33

17

6

alw ays to great extent to some extent to very little extent not at all

Fig 121 h

Analysis From fig 121 h it is evident that Total quality management movement has an

impact as 44 respondents are satisfied with it while 33 feels that it do have impact to an

extent and only 23 feels that it does not have any impact This is evident from the fact that

organisation is taking continuous measures to improve the quality of the products and level

of the working of the employees

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

122 Do you feel encouraged to participate in improvement activities

122

6

5522

170

always to great extent to some extent

to very little extent not at all

Fig 122

Analysis From fig 122 it is evident that employees feel to participate in the improvement

projects as 61 employees are satisfied with the fact while 22 feels that they do

participate in the project to an extent and only 17 feels that they are not given chance to

participate in the projects

131 Do you feel that the following values are practiced by the employees

A Meeting commitments made

131 A

11

3339

11 6

always to great extent to some extent to very little extent not at all

Fig 131 a

Analysis From fig 131 a it is evident that employees are committed to their work as 33

try to meet their commitment to great extent while 39 try to meet it to some extent and only

17 donrsquot meet it

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

B Foster learning

131 B

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 b

Analysis From fig 131 b it is evident that employees are committed to development s 28

commitment for the development while 55 try to put their effort to meet it to some extent

and only 17 donrsquot meet it

C Enabling creativity

131 C

028

55

11

6

always to great extent to some extent

to very little extent not at all

Fig 131 c

Analysis From fig 131 c it is evident that employees are committed to put their effort for

giving providing creativity as 28 are putting it to a great extent while 55 are putting to

some extent and only 17 are not giving their effort in this area This shows that employees

want development of the organisation

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

D Enhancing speed of response

131 D

628

49

11 6

always to great extent to some extent

to very little extent not at all

Fig 131 d

Analysis From fig 131 d it is evident that employees are committed to put their effort for

enhancing the speed of response as 34 are putting it to a great extent while 49 are putting

to some extent and only 17 are not giving their effort in this area This shows that

employees want development of the organisation

E Working as a team in getting things done

131 E

11

28

38

17 6

always to great extent to some extent

to very little extent not at all

Fig 131 e

Analysis From fig 131 e it is evident that employees are trying to work as team as 39 are

putting it to a great extent while 38 are putting to some extent and only 17 are not giving

their effort in this area This shows that employees want development of the organisation

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

141 Do you think that the management cares for environment (keeping pollution noise wastes etc under control)

1410

5533

6

6

always to great extent to some extent

to very little extent not at all

Fig 141

Analysis From fig 141 it is evident that management cares for the environment as is

considered by 55 of the respondents and 33 of the respondents feel that management is

working for the environment for some extent and only 12 feels that it is not so and

management does not care for environment This fact of working for the environment is

evident from the fact that BHEL has been given a certificate of ISO 14001

151 Do you feel that the organization is making an adequate contribution in improving living conditions and well being of its neighbourhood

151

6

3943

6 6

always to great extent to some extent

to very little extent not at all

Fig 151

Analysis From fig 151 it is evident that organisation cares for the society as is considered

by 45 of the respondents and 43 of the respondents feel that organisation is working for

the society for some extent and only 12 feels that it is not so and organisation does not

cares for the society This fact of working for the society shows the commitment of the

organisation to follow the CSR

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

161 How satisfied are you with the freedom given to you to perform your job

161

6

66

22

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 161

Analysis From fig 161 it is evident that employees are given freedom to perform their job

as 72 employees are satisfied with the freedom given to them and 22 are satisfied to

some extent and none is dissatisfied with this fact

162 how satisfied are you with availability of information and resources for taking job related decisions

162

0

6028

6

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 162

Analysis From fig 162 it is evident that employees given enough information to perform

their job as 60 employees are satisfied with the information given to them to perform the

work while 28 are satisfied to some extent and only 12 are dissatisfied This is also

evident from the fact that there is good communication present there in the organisation as

was found in section 51

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

171 Do you understand the companys vision mission and values

171

33

67

000

fully to great extent to some extent

to little extent not at all

Fig 171

Analysis From fig 171 it is evident that employees are aware about the mission vision and

values of the company

181 Are you satisfied with the methodology of survey in terms of

A No of questions

181 A11

50

33

6

0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 a

Analysis From fig 181 a it is evident that employees are satisfied with the no of questions

as 61 are satisfied while 33 are satisfied to some extent and only 6 are dissatisfied with

it

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

B Understanding of questions

181 B11

56

3300

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 b

Analysis From fig 181 b it is evident that questionnaire was simple as questions are easy to

under stand

C Coverage of issues

181 C

6

77

11

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 cAnalysis From fig 181 c it is evident that questionnaire was covering all the issues

D Administration of questionnaire

181 D

6

66

22

6 0

highly satisfied satisfied

somewhat satisfied dissatisfied

highly dissatisfied

Fig 181 dAnalysis From fig 181 d it is evident that questionnaire was properly administered

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

E Survey periodicity

181 E

6

4928

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 e

Analysis From fig 181 e it is evident that survey periodicity is not very much satisfactory as

17 employees are dissatisfied with the periodicity of the survey while 55 are satisfied

and 28 are satisfied to some extent

F Actions taken after the survey

181 F

033

28

28

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 181 f

Analysis From fig 181 f it is evident that employees are not satisfied with the action taken

after survey as 39 of the employees are dissatisfied with the action taken after survey and

only 33 are satisfied while 28 are satisfied to some extent

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

191 On the whole how are you satisfied with the following

A Working environment (ie noise heat pollution ventilation cleanliness etc)

191 A

039

55

0

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 a

Analysis From fig 191 a it is evident that employees are satisfied with the working

environment as 39 are satisfied and 55 are satisfied to some extent means the

environment is conductive to work

B Health provisions provided by the company

191 B

0

94

0

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 b

Analysis From fig 191 b it is evident that organisation is taking measures to ensure the

heath of the employees as 94 employees are satisfied with the health provision

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

C Safety provisions in and around your work place

191 C

0

66

28

6 0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 c

Analysis From fig 191 c it is evident that organisation is working for the benefit of the

employees as 66 employees are satisfied regarding the safety provision and 28 are

satisfied to an extent

D Job security provided by the company

191 D

0

89

11

0

0

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 d

Analysis From fig 191 d it is evident that employees are satisfied regarding the job security

as 89 are satisfied and 11 satisfied to an extent means job security is a feature at BHEL

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

E Level of communication in your department units division

191 E

0

5039

110

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 e

Analysis From fig 191 e it is evident that there is good communication there in between the

employees as 50 of the employees are satisfied with the communication level and 39 are

satisfied to an extent while 11 think communication is not good which may be there due to

some reasons

F Target setting and performance appraisal system in your unit division

191 F

0

5033

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 f

Analysis From fig 191 f it is evident that performance appraisal process is satisfactory as

50 employees are satisfied while 33 are satisfied to an extent but 17 are not satisfied

with the process due to the methodology used

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

G Training re-training system in your unit division

191 G

0 22

45

11

22

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 g

Analysis From fig 191 g it is evident that training process need consideration as 33

employees are not satisfied with the training process only 22 are satisfied while 45 are

satisfied to an extent

H Career development opportunities provided in your unit division

191 H

0 22

45

22

11

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 h

Analysis From fig 191 h it is evident that career development opportunities need

consideration as only 22 employees are satisfied while 33 are dissatisfied to them and

45 are satisfied to some extent

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

I Reward and recognition schemes in your unit

191 I

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 i

Analysis From fig 191 i it is clear that reward system is fine but it do need consideration

since only 33 employees are satisfied with it while 23 are dissatisfied and 44 are

satisfied to an extent

J Leadership styles practiced in your unit

191 J

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 j

Analysis From fig 191 j it is clear that leader ship style is not up to the mark since only

33 employees are satisfied with the leader ship practice while 23 of them are dissatisfied

and 44 are satisfied to an extent

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

K Employment conditions (emoluments perks etc)

191 K0

33

44

6

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 k

Analysis From fig 191 k it is clear that is good to an extent but since 23 employees are

highly dissatisfied while 33 are satisfied and 44 are satisfied to an extent

L Improvement processes (like quality circle PIP ISO 9000 etc) in your unit

191 L

033

50

0

17

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 l

Analysis From fig 191 l it is clear that improvement projects are taking shape and are

helping employees to improve performance as 33 are satisfied while 50 are satisfied to an

extent and only 17 are dissatisfied

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

M Work culture of your unit

191 M

033

44

17

6

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 m

Analysis From fig 191 m it is clear that work culture is improving as employees are getting

more committed to their work as 33 are satisfied while 44 are satisfied to an extent and

23 are dissatisfied due to miscommunication and other factors like equipment etc

N Environmental policy of the company

191 N

11

50

3900

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 n

Analysis From fig 191 n it is clear that organisation is working for the welfare of the

environment as none of the employee is dissatisfied with this fact

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

O Role played by the organization in development of community and society

191 O

6

4433

170

highly satisfied satisfied somewhat satisfied

dissatisfied highly dissatisfied

Fig 191 o

Analysis From fig 191 o it is clear that organisation is working for its promise to work for

the CSR as 44 employees are satisfied with this fact and 33 are satisfied to an extent

P Do you agree that the company practices employee empowerment (ie enabling employee to take job-related decisions independently by providing the necessary inputs support for the same)

191 P

6

3955

0

0

fully to good extent to some extent no not at all

Fig 191 p

Analysis From fig 191 p it is clear that employees are enjoying the freedom to take job

related decisions as none of the employees is dissatisfied with the fact

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

Q Do you agree that the vision mission values and strategy of the organization will lead to achievement of its stated objectives

191 Q

11

4439

6

0

fully to good extent to some extent no not at all

Fig 191 q

Analysis From fig 191 q it is clear that mission vision and values do lead to achievements

of the objective as 44 of the employees are satisfied and 39 are satisfied to an extent and

only 6 deny this fact

R Process of employee satisfaction survey

191 R

0

44

28

28

0

highly satisfied satisfied somewhat satisfied dissatisfied highly dissatisfied

Fig 191 r

Analysis From fig 191 r it is clear that process of the employee satisfaction survey is

satisfactory as 44 employees are satisfied and 28 are satisfied to an extent while 28 are

dissatisfied due to some reasons like implementation of the results after survey and feedback

of the survey

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

Chapter 7

Analysis of findings

There are many things that are analyzed from the data that is presented in chapter 6 they are

as

Employees are satisfied with the working environment and the environment is

conductive to work

Organisation is taking measures to ensure the heath of the employees

Organisation is working for the benefit of the employees regarding the safety

Employees are satisfied regarding the job security

There is good communication there in between the employees

That performance appraisal process needs consideration as employees are not

satisfied with the current process

Training process need consideration as present methods are not enhancing the

performance of the employees

Development opportunities need consideration as there are not enough opportunities

available for the employees

Leaders are helping there subordinates to improve themselves by giving them

feedback

Perks given to the employees are not satisfactory

Improvement projects are taking shape and are helping employees to improve

performance

Work culture is changing and employees are now devoting themselves to be more

committed towards the work and enhance the productivity

Company is acting towards making the environment more clean and this is the reason

that it has got ISO 14001 certificate

Company is working for CSR

Employees are enjoying the freedom to perform their work in their own way

Every employee aware of the mission vision and value and are working to achieve

them

Most of the employees are not satisfied with the employee satisfaction survey

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data

1

Chapter 8

Suggestions

Proper seating arrangement for the employees

Monitoring of the food at canteen to improve the quality of the food

Monitoring of the general sanitation as toilets are dirty

Change in the methodology for the performance appraisal system

Timely appraisal for the achievements as it helps in motivation of the employee

Try to change the methods used for training of the employees or try to coordinate

with institutes giving training

Educational assistance for the development of the employee should be considered

Try to give feedback on the surveys conducted and try to implement the changes

required

• Nine Steps to Improving Employee Satisfaction
• • Primary data - which is collected by new research called primary data