summer training project report on employee motivation of bhel employees

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Summer Training Project Report onEMPLOYEE MOTIVATION OF BHEL EMPLOYEES" AT BHEL (HARDWAR)

Submitted in Partial Fulfillment of the requirement for the award of the degree ofMASTER OF BUSINESS ADMINISTRATION (2008-2010)

Project Supervisor: ---------------------Mr .DEVENDRA PANT SDGM

Submitted By: --------------------DEEPAK GUPTA MBA Ist Year

ROORKEE INSTITUTE OF TECHNOLOGY ROORKEE (U.K)

ACKNOWLEDGEMENTA journey is easier when you travel together. Interdependence is certainly more valuable than independence. This report is the result and supported by many people. It is a pleasant aspect that I have now the opportunity to express my gratitude for all of them. I would also express my gratitude towards my respective project in charge, Mr. Devender Pant ,SDGM,HRDC and Mr. B.C SHARMA CO-COORDINATOR,VOCATIONAL TRAINING who overlooked and tolerated my mistakes and guided me to the path of success. I will remain thankful to him for being so generous in providing his valuable and timely guidance to me in completing this project. It is a great pleasure to bring this acknowledgement to express my deepest sense of gratitude to Mrs. SWATI MISHRA, for her valuable support and guidance that geared the work into a proper channel which is demanded. The knowledge offered was from the repository of her vast experience. She gave me much needed valuable advice, positive criticism, suggestions and constant encouragement through discussions. It is a great privilege and matter of honour for me to complete this project on EMPLOYEE MOTIVATION OF BHEL EMPLOYEES" under the able guidance of Mr. Devendra Pant. He not only paved the way for adoption of basic philosophy behind this project, but also provided immense encouragement and help to me in sorting out all type of problems. He has been a continuous source of inspiration for me during my project work. Last but certainly not the least, I am grateful to my Parents for their constant support and encouragement.

DEEPAK GUPTA

EXECUTIVE SUMMARYEmployee Motivation is the end feeling of a person after performing a task to the extent that a persons job fulfills his dominant needs and is consistent with his expectations and values, the job will be satisfying. The feeling would be positive or negative depending upon whether need is satisfied or not. The present study on Employee Motivation in BHEL is based on the basis of information gathered from BHEL, Hardwar. Both open and closed ended questionnaire was framed to know the views of employee about Employee motivation adopted by BHEL. A experience survey of 60 employees was done ,to meet my objective in different blocks of BHEL, Hardwar.

OBJECTIVES OF THE STUDYTo study about Employee Motivation of BHEL employees. To understand and observe the practical work in such a giant organization , BHEL and to collect secondary data about BHEL

CONTENTSCHAPTER-1 ~ COMPANY PROFILE 1.1 Introduction to BHEL 1.2 Present position of BHEL 1.3 Future of BHEL 1.4 Overview of BHEL Hardwar 1.4.1 Establishment & development stage 1.4.2 Heavy Electricals Equipment Plant (HEEP) 1.4.3 Central Foundary Forge Plant (CFFP) 1.4.4 Human Resource 1.4.5 PCRI 1.5 Departments 1.6 Accomplishments 1.7 Policy and Strategy 1.8 Functioning of Various cells of human resource 1.9 SWOT Analysis for BHEL CHAPTER-2 ~ EMPLOYEE MOTIVATION 2.1 Introduction to Project 2.1.1 Concept of Employee Motivation 2.2 How to measure Employee Motivation 2.3 Employee Motivation and work behaviour 2.4 Determinants of Employee Motivation 2.4.1 Environmental factors 2.4.2 Personal factors 2.5 Theories of Employee Motivation 2.5.1 Need fulfillment theory

2.5.2 Equity theory 2.5.3 Discrepancy theory 2.5.4 Equity-Discrepancy theory

CHAPTER-3 ~ Research methodology adopted for conducting the survey A) Research Design B) Tools for research C) Sample size CHAPTER-4 ~ Analysis and graphical representation of collected data CHAPTER-5 ~ Findings & Suggestions CHAPTER-6 ~ Bibliography CHAPTER-7 ~ Annexure

TABLES AND FIGURES1. Accomplishments of BHEL

FIGURESF1. Equity theory of Employee Motivation F2. Discrepancy Approach to Employee Motivation F3. Determinants of Employee Motivation

GRAPHS1. Employees satisfaction 2. Employee Motivation 3. Job liking 4.Medical facility 5.Housing facility 6. Promotion policy 7. Working Conditions 8. Motivation 9. Relationship with other people 10. Participation in decision-making 11. Career opportunity 12. Educational facility

1.1 INTRODUCTION TO BHEL

BHARAT HEAVY ELECTRICALS LIMITED BHEL - AN OVERVIEWBHEL is the largest engineering and manufacturing enterprise in India in the energy related/ infrastructure sector today. BHEL was established more than 40 years ago when its first plant was set up in Bhopal ushering in the indigenous Heavy Electrical Equipment industry in India, a dream that has been more than realized with a well-recognized track record of performance. The Companys inherent financial strengths can be seen from its net worth, Debt Equity ratio and cash surplus. The Company has a net worth of Rs.60,270 Million as on 31st March 2005. The Companys cash surplus stood over Rs.32,000 Million as on 31st March 2005. The Debt Equity ratio of the Company is at 0.09. It has been earning profits continuously since 1971-72 and achieved a sales turnover of Rs.103,364 Millions with a profit before tax of Rs.15,816 Millions in year 2004-2005. In line with the excellent performance, an all time high dividend of 80% (including 35% interim dividend) for the financial year 2004-05 has been paid.

With this BHEL has mantained its track record of paying dividends uninterruptedly for the last 29 years. Constant increase in Net Asset Value (NAV) per share (Rs.246.24 per share as on 31/3/2005) indicates the intrinsic strength for the Company. At the end of year 2004-05, outstanding orders in hand for execution in future; stand at over Rs.320,000 Million.

BHEL caters to core sectors of the Indian Economy viz., Power Generation & Transmission, Industry, Transportation, Renewable Energy, etc. The wide network of BHEL's 14 manufacturing divisions, 4 power sector regional center, 8 service center, 18 regional offices and a large number of Project Sites spread all over India and abroad enables the Company to promptly serve its customers and provide them with suitable products, systems and services - efficiently and at competitive prices.

BHEL has already attained ISO 9000 and all the major units/divisions of BHEL have been upgraded to the latest ISO-9001: 2000 version quality standard certification for quality management. All the major units/divisions of BHEL have been awarded ISO-14001 certification for environmental management systems and OHSAS-18001 certification for occupational health and safety management systems.

POWER SECTOR:Generation: Power sector comprises of thermal, nuclear and hydro power plant business. Today BHEL supplied sets account for nearly 6473 MW or 68% of the total installed capacity of 99146MW in company as against nil in 1969-70.

TRANSMISSION:BHEL also provides a wide range of transmission products and system of upto 400KV class. These include high voltage power and distributed transformer, capacitor, insulator etc. for economic transmissions of bulk power over long distances High Voltage Direct Current (HVDC) systems are supplied.

INDUSTRY SECTOR:BHEL is a major contributor of equipment and system to industries like cement, fertilizers, refinery, petrochemical, etc.

TRANSPORTATION:Most of trains operated by Indian Railways including metro in Calcutta, are equipped with BHELs transaction control equipment.

TELECOMMUNICATION: BHEL also cater to Telecommunication sector by way ofsmall, medium and large switching systems.

RENEWABLE ENERGY:Technologies that can be offered by BHEL for its exploiting non-conventional and renewable source of energy include: wind electric generator, solar power based water pumps, lighting and heating systems.

INTERNATIONAL OPERATIONS:BHEL has over the years, established its reference in over 60 countries of world, ranging from United States to New Zealand in the Far East.

CUSTOMERS TO BHEL ARE: NATIONAL~1. PUNJAB STATE ELECTRICITY BOARD (PSEB) 2. UTTAR PRADESH STATE ELECTRICITY BOARD (UPSEB) 3. NATIONAL THERMAL POWER CORPORATION (NTPC) 4. APOLLO TYRES 5. BAKCO 6. SAIL 7. BIRLA TYRES& BIRLA CEMENT 8. GRASIM INDUSTRIES 9. IOC 10. ESSAR OIL 11. ONGC

12. LARSEN & TUBRO 13. JK CEMENT 14. KIRLOSKER 15. SIEMENS New Delhi, etc.

INTERNATIONAL~1. M/S ESBARA CORPORATION, JAPAN

2. M/S ZEECO IN CORPORATION, USA 3. SIMMCO INTERNATIONAL 4. SIEMENS, GERMANY 5. SIEMENS, SINGAPUR 6. BIEJI PROJECT, IRAQ 7. LMZ, RUSSIA, etc.

TECHNOLOGICAL UPGRADATION AND RESEARCH & DEVELOPMENT:To remain competitive and meet customers' expectations, BHEL lays great emphasis on the continuous up-gradation of products and related technologies, and development of new products. The Company has up-graded its products to contemporary levels through continuous in-house efforts as well as through acquisition of new technologies from leading engineering organizations of the world.

HUMAN RESOURCE DEVELOPMENT:The most prized asset of BHEL is 53,800 employees. The HRD in institute and other training institute of the company help in not only keeping their skills updated and finally hones but also add new skills whenever required. Continuous training and relating to positive work culture and participative style of management has lead to the development of committed and motivated work force and productivity and quality levels.

BHEL OBJECTIVES

MISSION :To be an Indian multinational Engineering Enterprise Provident Total BusinessSolutions through Quality Products, System and Services in the fields of energy, Industr

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