empathy map mini

11
The Chiropractic Patient Empathy Map Business Pros Webinar

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Here's a teaser of our full Empathy Map program. You'll see our research on a few of the 5 main chiropractic patient profiles. Members have access to the full video.

TRANSCRIPT

Page 1: Empathy Map Mini

The Chiropractic Patient Empathy Map

Business Pros Webinar

Page 2: Empathy Map Mini

The 6 Questions… Explained!

• What do they…• Think and feel?• See?• Hear?• Say and do?

• What are their pains?

• What do they gain from your product/service?

Page 3: Empathy Map Mini

If a person is in pain…

What are the answers to those 6 questions?

Page 4: Empathy Map Mini

If you knew…

• What would you do with those answers?

• How would you incorporate them into your conversations?

• How would you position yourself as an expert for people with those answers?

Page 5: Empathy Map Mini

Let’s dive in…

Page 6: Empathy Map Mini

What does a person in pain think and feel?

…pain is something I have to live with

If a medical doctor can’t help me, nobody can…

…pain killers are my only option

I’m drained and perpetually uncomfortable…

Page 7: Empathy Map Mini

What does a person in pain see?

Everyone else is experiencing so much life has to

offer…

…my reflection in the mirror is old and weak

When I see myself I see nothing but a victim…

Page 8: Empathy Map Mini

What does a person in pain hear?

“surgery is the only option…”

“…chiropractic is a lifetime commitment”

“chiropractic is expensive…”

Page 9: Empathy Map Mini

What does a person in pain say and do?

“I will live with my chronic pain.”

“I need surgery for my pain”

“I need medicine for my pain”

“I can’t exercise because of my pain”

“Chiropractic will help for my pain and then I will be done”

Page 10: Empathy Map Mini

So those are 4 of the questions…

• The full webinar will go over the rest of them, PLUS Empathy Maps for…• Families & Pediatrics• Athletes• Seniors

• Register on the Facebook page

Page 11: Empathy Map Mini

Thanks!Email questions to [email protected]