emerging trends (internal presentation)
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Internal presentation for the Enterprise 2.0 Observatory (October 2007). Topics: Enterprise 2.0, Open Innovation, Mobility, Crowdsourcing, Social Network, and more...TRANSCRIPT
Emerging trends
Enterprise 2.0, Open Innovation, Mobility, Crowdsourcing, Social Network, ...
Enterprise 2.0: a definition
enterprise |ˈentərˌprīz|noun1 a project or undertaking, typically one that is difficult or
requires effort : a joint enterprise between French and Japanese companies.• initiative and resourcefulness : success came quickly, thanks to a
mixture of talent, enterprise, and luck.2 a business or company : a state-owned enterprise.
• entrepreneurial economic activity.
Enterprise 2.0
Social network
Evoluzioni
tecnologicheM
obilit
y
Collabo
razion
e
emer
gente
Rel
azi
oni
Persona
Infrastruttura
Org
anizza
zione
Collaboration: the achievement of results impossible to accomplish independently
Ambient Intelligence
The High Performance Team
The Integrated Enterprise
The Business-Web
The Open Networked Enterprise
Enabling Technology
Collaboration
X-Internet
P2P Collaboration Tool
Enterprise Architecture
Inter-enterprise Computing
The Net
Between things
Among employees
Across silos
Among firms
With all stakeholders
“Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies
and their partners or customers.“
McAfee (2007)
Ambient Intelligence
The High Performance Team
The Integrated Enterprise
The Business-Web
The Open Networked Enterprise
Enabling Technology
Collaboration
X-Internet
P2P Collaboration Tool
Enterprise Architecture
Inter-enterprise Computing
The Net
Between things
Among employees
Across silos
Among firms
With all stakeholders
“Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies
and their partners or customers.“
Social software enables people to rendezvous, connect or collaborate through computer-mediated communication and to
form online communities
“Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies
and their partners or customers.“
Emergent means that the software is freeform, and that it contains mechanisms to
let the patterns and structure inherent in people's interactions become visible over time
NetworkAlignment
InsightCooperation
InitiativeCross-functional
Cross-border
HierarchyCommandExperience
CompetitionDisciplineFunctionalNational
Task Orientation Result Orientation
1.0 2.0
Organizationalstructure (size)
Transaction Costs
InformationTechnology
Transaction Costs
⇔
⇔ ⎬ IT leads to smaller firms
Coase (1937), Arrow (1973), Galbraith (1977), Brynjolfsson (1994)
The economy of collaboration
Wikinomics is a term that describes the effects of extensive collaboration and user-participation on the
marketplace and corporate world
OpennessPeeringSharing
Acting globally
The use of mass collaboration in a business environment can be seen as an extension of the trend
in business to outsource
It relies on free individual agents to come together and cooperate to improve a given operation or solve a
problem (i.e. crowdsourcing)
Wikinomics enable outsourcing at the individual level
Ambient Intelligence
The High Performance Team
The Integrated Enterprise
The Business-Web
The Open Networked Enterprise
Enabling Technology
Collaboration
X-Internet
P2P Collaboration Tool
Enterprise Architecture
Inter-enterprise Computing
The Net
Between things
Among employees
Across silos
Among firms
With all stakeholders
“The central idea of Open Innovation is that when companies look
outside their own boundaries, they can gain better access to ideas, knowledge, and technology than they
would have if they relied solely on their own
resources.”
Brown, Hagel (2006)
Establish performance feedback loops
Open Innovation
Choose the right approach to coordination (practice vs process)
Balance local innovation with “global” integration
Design effective action points
⎬
Outsourcing...innovation??
Business Week (2005)
User generated content (UGC) refers to various kinds of media content that are produced by
end-users
Cambrian House: user generated Business
Humans suffer from information overload: there’s much more information on any given subject than a
person is able to access
As a result, people are forced to depend upon
each other for knowledge
Know-who rather than know-what, know-how
or know-why information has become
most crucial
It involves knowing who has the needed information and being able to reach that person
Strong ties involve time, emotional intensity, intimacy and reciprocation
People connected by strong ties tend to form clusters that exhibit high levels of redundancy
Weak ties are acquaintances who are not part of your closest social circle, and as such have the power to act as a bridge between your social cluster and someone
else's
weak tiestrong
tie
absenttie
“Within a social network, weak ties are more powerful than strong ties. They are indispensable to individuals’
opportunities and to their incorporation into communities while strong ties breed local cohesion. “
Granovetter (1973)
NetworkAlignment
InsightCooperation
InitiativeCross-functional
Cross-border
HierarchyCommandExperience
CompetitionDisciplineFunctionalNational
1.0 2.0
Mobility
SERVIZISERVIZIAZIENDALIAZIENDALI
COMUNICAZIONE ECOMUNICAZIONE ESOCIALIZZAZIONESOCIALIZZAZIONE
OPERATIVITÀOPERATIVITÀ CONOSCENZA ECONOSCENZA ECOLLABORAZIONECOLLABORAZIONE
6% 22%
24% 57%Sì
NoPianificato nel 2007
45%
Accesso tramite dispositivimobile a nota spese,straordinari, vetturaaziendale, ecc
Socializzazione,Comunicazioniistituzionali
Mail, RubricaAgenda, ecc …
SFA, FFA, accessoai documentiCampione: 110 casi
Possibili risposte multiple
29%
55%
16%
Mobile Workspace
Organizational change
Valuecreation
Business model
Workspace
Process
Data access procedure
The effect of mobility
Mobile 2.0 is not "the future." It is services that already exist all around us that blend
Web 2.0 with the mobile platform: they leverage mobility but are as easy to use and ubiquitous as the Web
is today.
Collective intelligence is any intelligence that arises from - or is a capacity or characteristic of - groups and other
collective living systems
Collective Intelligence is about finding the best answer a group can give to a problem based on identifying the
member in the group who should know best
The Wisdom of Crowds is about applying the intelligence of a group to a certain kind of problem where majority
rule or averaging is appropriate
Exclusive≈
finding and picking the best intelligence in the group for
a specific question
Averaging≈
taking into account multiple inputs in your calculation to
attempt to find the best answer
Collective Intelligence Wisdom of Crowds
Prediction markets are speculative markets created for the purpose of making predictions. Assets are created whose final cash value is tied to a particular event or
parameter.
Market prices can be interpreted as predictions of the probability of the event or the expected value of the
parameter.
Hewlett-Packard pioneered applications in sales forecasting and now uses prediction markets in several business units
Corning, Eli Lilly, Pfizer, Siemens and other global companies are listed NewsFutures customers
Intel mentioned in HBR in relation to managing manufacturing capacity
Microsoft is piloting prediction markets internally
Google has confirmed that it uses a predictive market internally
GE uses prediction market software to generate new business ideas
The Long Tail is the realization that the sum of many small markets is worth as much, if not more,
than a few large markets
TailHead
Books sales in the U.S. in 2004 as graph on a soccer field (100x60 meters)
How long is the Long Tail?