ema radar for workload automation (wla): q4 2019 · 2019. 10. 25. · ltd. with their jp1 product;...

EMA RADAR for Workload Automation (WLA): Q4 2019

An Enterprise Management Associates® Radar Report Written by Dan Twing

Q4 2019

TABLE OF CONTENTS

© 2019 Enterprise Management Associates, Inc. | www.enterprisemanagement.comEMA RADAR FOR WORKLOAD AUTOMATION: 2019

Introduction .................................................................................................................1

Research Methodology ...............................................................................................3

Vendors Included in This Report.................................................................................4

EMA Workload Automation Radar Results .................................................................5

Future Outlook ......................................................................................................... 8

Vendor Profile: Redwood.......................................................................................... 10

Appendix A ............................................................................................................... 16

Appendix A ..............................................................................................................113

© 2019 Enterprise Management Associates, Inc. | www.enterprisemanagement.com

| EMA RADAR FOR WORKLOAD AUTOMATION (WLA): Q4 20191

Workload automation in 2019 is in a phase of consolidation of vendors and expansion of capabilities. It is a very mature market, one that has been around for more than 40 years. It is also a very saturated market, one that has seen adoption by a significant majority of potential users. As a result, there has been consolidation in this market. Most recently, HelpSystems acquired MVP. CA acquired Automic in 2016, and in 2018 CA was acquired by Broadcom. The expansion is coming in the form of broadening the span of influence of workload automation since many organizations are automating more types of IT operations activities and some are reaching across their organization to empower business users and automate business processes.

The primary driver of this change is digital transformation, which is sweeping the business world because it is thought to be integral to achieving business growth. Customers expect an on-demand, technology-driven experience. Businesses want workforce engagement using digital transformation to make employees more efficient and effective. Digital transformation can bring great improvements in the way customers, trading partners, and employees interact. Recent EMA research found that 73% of respondents feel that their organization is rapidly addressing digital transformation. Much of the drive for DevOps and agile development comes from the need to find better ways to get the new digital applications and processes up and running quickly. EMA also found that 78% feel that their organization is modernizing applications to support digital transformation. Many core applications are legacy designs that do not have the speed, uptime, or integration capabilities to support newly envisioned digital processes. These applications can hold back and slow down digital transformation efforts.

While digital transformation can bring great improvements and efficiencies, it does something else, as well: it brings great transparency. Customers become empowered with applications that show inventory, price changes, service times, etc. This near-real time information of every aspect of the availability, status, and expected delivery times of products and services can also expose internal problems customers would never have been aware of before digitalization. Every delay, slowed system, outage, or other internal problem is now on full display. Digital transformation can also stress legacy infrastructure systems and tools.

EMA found that 74% of respondents feel digital transformation requires more from their scheduling solutions, and 61% feel that the number of scheduling problems directly affecting business outcomes is increasing. Modernizing applications in support of digital transformation is important, to be sure, but so is modernizing the infrastructure management tools that keep the undercarriage of those digital processes running smoothly and reliably.

In the world of IT infrastructure management, lack of tools is rarely the issue. More often, the issue is having too many tools with overlapping capabilities. This is true in many areas of IT management, including scheduling and automation tools. EMA finds that 61% of respondents feel that they have too many scheduling and automation tools, while 73% believe they would be more efficient with the consolidation of scheduling and automation tools. Workload automation vendors are reacting to these trends by broadening the capabilities of their software to automate and control more aspects of both IT management and, in some cases, reaching deep into automating business processes directly.

One example is Robotic Process Automation (RPA). Several products now integrate with RPA tools and can orchestrate those tools. RPA software focuses more on data capture and automating steps that might be taken directly by users of business applications. Some have basic scheduling capabilities, but none have the sophisticated calendar and event triggers, audit logging, SLA integration, and other capabilities of the much more mature WLA software. Orchestrating RPA with WLA is logical and powerful. WLA can be used directly to automate business processes. Two vendors have long had forms of process automation that can stand alone or work in an integrated fashion with the WLA product. Recently, one workload vendor announced availability of a newly released RPA product that is fully integrated and intended to be orchestrated with their WLA product. EMA believes this is only the beginning of the features, integrations, and companion products that will be made available to expand the role of WLA to consolidate automation functions into fewer types of tools. WLA’s role will also increase in adding value to the business side of organizations with the vision to make this class of software an important part of their future.

INTRODUCTION



In addition to the big moves and changing attitudes about WLA, many of the more workload-related trends predicted in the 2017 edition of this report were reflected in the recent releases of many products covered in this 2019 report. These include:

• Embedded scheduling – Full console capabilities available through webservices allow applications to be deployed with scheduling intelligence built in.

• Monitoring and control of release process – As DevOps and continuousdelivery have become more common, the need to orchestrate theapplication release process has grown, and WLA solutions have increasedthe capabilities for monitoring and automating the release process.

• User community awareness – More vendors now offer user communitiesand forums that enable the sharing of apps, add-ons, templates, and othercustomizations built by users. With more API support and the ability toembed scheduling awareness into applications, the discipline is advancedby users’ innovations, taking advantage of more open WLA products.

• Agent change management – WLA solutions are predominatelyagent-based, and for those with thousands of servers in on-premisesand cloud environments, updating agents can be overwhelming. Broaderadoption of multi-cloud and increased use of containers, microservices,and serverless computing have increased the need for changemanagement enhancements. Many vendors have answered this need.

• Data awareness, file transfer control, and manipulation – Bigdata remains big business for WLA solutions. Many productshave been enhanced with significant native managed file transfercapabilities, data awareness, and data manipulation capabilities.

• Increased self-service and business stakeholder involvement – Moreorganizations are taking advantage of self-service capabilities, and moredevelopment teams and business users are interacting with WLA products.

• Machine learning/AI and cognitive computing – Some vendorsare using the term “AIOps” to describe their analytics and schedulingcapabilities, as machine learning is showing up in parts of someproducts. While still early, this trend is advancing in the WLA space.

Given the trends observed, EMA made significant changes to the WLA Radar evaluation model and weighting of capabilities to effectively measure vendors that support the important legacy capabilities of WLA, as well as moving their products and this market toward the future of broader automation. These changes are highlighted in Appendix A, which includes details behind all the metrics used in this analysis. Digitalization is continuing to increase the importance of automation and influence priorities in WLA. It is having a direct impact on competition in the WLA market and causing a mature market to behave like a much younger market. This is evident in the results of the “2019 EMA Workload Automation Radar Report.”

INTRODUCTION



The major challenge of this type of market evaluation is to avoid creating a simple feature comparison. EMA is aware that in order to be valuable for the end customer, any analyst report must thoroughly research and consider the client’s perspective. Since enterprise IT is generally focused on solving actual customer challenges, each software feature is only relevant to this report if it solves a specific and important business problem.

To remain entirely objective, EMA based this Radar Report on a comprehensive survey with over 600 data points that can, for the most part, be measured unambiguously. All vendor survey questions were founded on customer feedback and vendor responses; they were thoroughly verified by a sequence of product demonstrations and end-customer interviews.

EMA acknowledges that in WLA, as well as in most other arenas of enterprise IT, there is no one best solution for every customer. Therefore, EMA evaluated each product along five dimensions:

• Functionality• Architecture & Integration• Deployment & Administration• Cost• Vendor Strength

Based on these five dimensions, a potential client might select a solution that is only rated as “average” in terms of functionality, but is easily deployed, requires minimal maintenance, and costs significantly less than some of the functionality leaders. Others may focus on key features and look for a product that balances advanced capabilities with cost and administrative effort.

EMA’s guidance along these five dimensions will enable potential clients to determine which solutions warrant a closer look. This determination can mean narrowing down the field to only three vendors, or it may cause an organization to include lower cost alternatives into its RFP process. This report will have achieved its purpose if EMA has provided potential WLA customers with the background knowledge and guidance necessary to confidently make this preselection decision.

Research for the Q4 2019 WLA Radar Report took place starting in Q2 2019. For details on the requirements used to evaluate the participating vendors, and details on the changes to the measurement criteria from the 2017 report, please refer to Appendix A.

RESEARCH METHODOLOGY



Evaluation Criteria Each product feature was required to fulfill the following three criteria in order to be credited with a specific element or capability.

• General availability: The features needed to be generallyavailable in the solution set at the time of the evaluation.Features that were in beta testing or were scheduled to beincluded in later releases of the management suite were noteligible for consideration. The cutoff date was July 31, 2019.

• Included in cost: All features in the evaluation alsohad to be priced into the total product cost. In orderto evaluate the total cost for each product, EMAprovided each vendor with four hypothetical customerscenarios to evaluate comparable list pricing.

• Documentation: All reported features had to beclearly documented for verification in publicly-availableresources, such as user manuals or technical papers.

VENDORS INCLUDED IN THIS REPORT

Figure 1 - WLA Radar 2019



The total product value is defined by comparing the overall product strength of each WLA solution (y-axis) with its cost efficiency (x-axis). Product Strength combines evaluation scores for Functionality and Architecture & Integration. Cost Efficiency is calculated from the scores achieved from the Cost Advantage and Deployment & Administration categories. The size of each vendor’s bubble indicates the vendor’s strength as identified in its individual review.

Key Changes Compared to the 2017 WLA Radar ReportComparing the 2019 chart with the previous graph compiled in 2017, EMA makes the following observations:

• EMA included three additional vendors: RedwoodSoftware with their RunMyJobs product; Hitachi,Ltd. with their JP1 product; and ASG with their Zekeand Zena products. ASG was previously covered inthe 2010 and 2012 EMA WLA Radar Reports.

• Broadcom acquired CA Technologies, and CAAutomic Workload Automation is the only Broadcom/CA product evaluated in this report.

• HelpSystems acquired MVP Systems in November2018, and MVP JAMs is evaluated in conjunctionwith the current HelpSystems products.

• InfiniteDATA is now a Value Leader.

EMA WORKLOAD AUTOMATION RADAR RESULTS

EMA RADAR™ FOR WORKLOAD AUTOMATION: Q4 2019

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MODERATE EXCEPTIONALBASIC

DEPLOYMENT COST EFFICIENCY LOWER TIME, EFFORT, AND COST

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VENDOR STRENGTHVALUE RATINGSTRONG VALUE

VALUE LEADER

LIMITED VALUE

TARGETED VALUE

BMCBroadcom

IBM

ASG

TidalSMA

InfiniteDATA

Hitachi

ArvatoSystems

FluxVinzant

Arcana

Stonebranch

HelpSystems

ASCIRedwood



EMA WORKLOAD AUTOMATION RADAR RESULTS

Redwood: Redwood Software makes their debut in the 2019 EMA WLA Radar Report as a Value Leader. Redwood’s RunMyJobs (RMJ) solution was built to be offered as software as a service (SaaS), but is also available for on-premises installation. EMA believes RMJ to be the best WLA SaaS offering available because it is the only one purpose-built for that delivery model. It features a simple interface and an extremely flexible operational model that enables IT and business stakeholders to share a single point of visibility and control. With SaaS delivery, updates are automatic and remote administration is secure. Minimal effort is required to expand the size and scope of process automation. The RunMyJobs solution features an extremely flexible pricing model that includes all available functionality and unlimited connectors and control within a fixed platform fee. This approach gives administrators the freedom to add and remove connections or install platform agents on as many operating systems as they need, without worrying about licensing implications. RMJ is a highly featured workload automation solution for both traditional and containerized workloads.



Redwood Software: Best SaaS WLA SolutionRedwood’s RunMyJobs® workload automation (WLA) was purpose-built to be software as a service (SasS). Redwood’s SaaS delivery model takes advantage of public cloud. The consumption-based pricing allows customers to transition by following a systematic, cost-effective, planned, and phased migration process. Organizations are spared the need to add hardware to run two systems in parallel. Redwood’s Migration Factory brings best practices and experienced professional services to help make the transition happen quickly and with the least disruption. Redwood has used their own automation software to automate the SaaS operations and keep costs low. RunMyJobs is also available for on-premises use. Redwood uses the same consumption-based pricing whether used on-premises or as SaaS. The SaaS deployment has an unusually low acquisition cost, with no additional infrastructure or management required. There are no costs for operating system maintenance, database maintenance, or downtime from upgrades, fixes, and patches. Since it’s built from the ground up for the cloud, it’s easy to use RunMyJobs to integrate applications seamlessly into next-generation operating models while covering transitional needs today. It connects directly with analytics tools and platforms, such as ServiceNow, to reduce the total cost of management.

SPECIAL AWARDS

REDWOODSOFTWAREEMA Radar™ for Workload Automation (WLA) Q4: 2019

Best WLA SaaS



The workload automation market is a 40-year-old market that, in some ways, is behaving like a much younger market. The consolidation of vendors and the saturation in enterprise accounts using these products (71%) are characteristics of the mature market that it is. However, the recent innovation and increasing competition are characteristics of a much younger market. Many of the leading vendors are experimenting with describing their software not as workload automation, but as workflow automation, automation orchestration, and other names that reflect the expansion of workload automation into broader areas of IT process automation and business process automation.

The workload automation market is at a mature point in its lifecycle, but the new innovations to expand the types of IT and business processes to be automated and controlled reflect the beginning of a new, revitalized lifecycle. This is an extension of the lifecycle for some products as new capabilities are added to expand the use of the product. However, for some products, it will be a revitalization of the market and a whole new lifecycle. The difference will be whether the architecture is radically updated or entirely new products are created. Several products have already seen entirely new generations of the product created with entirely new architectures, code bases, and capabilities. It will be important to understand the extent to which a product has been extended or recreated, but there will be many new uses for these products in the near future.

FUTURE OUTLOOK

Maturity

New Innovation

Decline



Even as new generations of products are created, support for mainframes must be continued and even brought more into the core of the next-generation products. Mainframes have been predicted to become less and less important and many would have thought they would be mostly phased out by 2020. Rather, mainframes continue to be a high-throughput, high-reliability means of processing. Support for mainframe workload automation varies across the products in this market. Some older products were created first for the mainframe and have been modernized and refreshed. Some vendors continue to rely on a separate mainframe tool from their distributed tool. There are some that have integrated the capability to do both distributed and mainframe systems from their product. EMA finds that the importance of workload automation on mainframes remains, and may even be increasing slightly. This trend is expected to continue.

IT may finally be moving toward more autonomic, self-correcting, self-healing systems. This is a concept that has been discussed and strived toward for some time, but there are signs that some of these capabilities are starting to become a reality. The shifting role and capabilities of workload automation tools is broadening the processes that these tools can automate. Workload automation is morphing into much broader enterprise automation orchestration, and may eventually play a large role in bringing autonomic capabilities to IT management and business process orchestration.

FUTURE OUTLOOK



VENDOR PROFILE: REDWOOD SOFTWARE

Redwood Software makes their debut in the 2019 EMA WLA Radar Report as a Value Leader. Redwood’s RunMyJobs (RMJ) solution was built to be offered as software as a service (SaaS), but is also available for on-premises installation. EMA believes RMJ to be the best WLA SaaS offering available because it is the only one purpose-built for that delivery model. It features a simple interface and an extremely flexible operational model that enables IT and business stakeholders to share a single point of visibility and control. With SaaS delivery, updates are automatic and remote administration is secure. Minimal effort is required to expand the size and scope of process automation. The RunMyJobs solution features an extremely flexible pricing model that includes all available functionality and unlimited connectors and control within a fixed platform fee. This approach gives administrators the freedom to add and remove connections or install platform agents on as many operating systems as they need, without worrying about licensing implications. RMJ is a highly featured workload automation solution for both traditional and containerized workloads.

Founded in 1993, Redwood Software is privately owned and headquartered in Houten, NL. Redwood also offers comprehensive and scalable automation for complex back-office processes, including finance.

2019

OVERVIEWFUNCTIONALITY

85.12

DEPLOYMENT ANDADMINISTRATION

85.65

COST ADVANTAGE

77.72

VENDOR STRENGTH

74.16

2019 AverageREDWOOD

ARCHITECTURE AND INTEGRATION

82.38

010

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100

REDWOODSOFTWAREEMA Radar™ for Workload Automation (WLA) Q4: 2019

Best WLA SaaS

http://www.enterprisemanagement.com




Technical Architecture

Technologies

Connectors

Any Service

Any Application

Any Server

Central Server

Database

CLOUD CUSTOMER NETWORKBROWSER

Admin Dashboards

Agent

Process Servers

Processes

User Interface

Spool Host

Secure

Gateway

Windows, Unix, Linux, z/OS…

Java, JDBC, SOAP, REST, OData…

SAP®, Oracle, PeopleSoftServiceNow…

Redwood RunMyJobs Architecture

ARCHITECTURERMJ is one of the more modern architectures. It provides an easy transition to the cloud and single-pane-of-glass automation of complex hybrid enterprises. RMJ is a native web service. It exposes rich functionality through multiple APIs and technologies with support for XML, JSON, and SOAP supported natively.

Delivered as a ServiceThe RunMyJobs solution is a SaaS offering delivered via the cloud or as an on-premises installation. The SaaS option eliminates installation delays, eliminates the need for additional hardware, provides automatic updates, and provides the best availability.

Agile Workload Automation with Lowest TCORunMyJobs is built to support management by exception and eliminate technical debt built up from the accumulation of workarounds required for legacy automation tools. Dynamic automation, reusable components, clear business logic flows, and templates enable RunMyJobs to provide simplified operational management at a low total cost of ownership (TCO).

KEY FEATURES SUMMARY





Simple Architecture and High Availability RunMyJobs’ architecture has two main components: the RMJ instance and the process servers within it. The RMJ instance manages automation of the workload, and the process servers within the instance establish connections to all systems, applications, and services where workload automation happens. This single-agent approach requires minimal cloud bandwidth, no on-premises footprint, and almost no agent maintenance. There are no restrictions or additional costs based on the number of systems that customers connect and/or manage. RunMyJobs provides high availability and disaster recovery without complex architecture.

Dynamic, Event-Based LogicRunMyJobs doesn’t use “new day” batch logic. All scheduled actions are dynamic and in real time. It also offers reusable parameterized definitions, which can be used in any logical context—including planned, event-driven, and ad hoc. Parameters can be leveraged as inbound, calculated, and real-time modifiable with workflow logic. Pre- and post-conditional logic enables if/then/else execution of dependencies and business logic flows. Nested logic flows enable simple automation of complex workflows, while business-user workflow definitions use smaller, reusable units of work.

Secure Integration for DevOpsWeb services or published APIs manage all connections for RMJ to provide direct integration with modern management tools, such as ServiceNow. RMJ includes inbound and outbound SOA support for single process or complex workflows, and low-code and no-code templates for microservices. Integration plugins are included with deployment tools, including SAP CTS+, Bamboo, Jenkins, and others. RMJ is SOA-native and doesn’t require a connector hub. This integration provides agility for DevOps while supporting strong governance for automated processes and protecting the WLA environment from unauthorized changes.

Adaptable Self-ServiceA granular permissions model and the ability to abstract extension points and visualize process chains allow administrators to extract specific, relevant views and controls for users depending on their roles.

Hybrid and Multi-Cloud Workload Automation RunMyJobs was designed for use in and with cloud technologies, providing a broad set of integration capabilities for both mature systems and modern cloud-based environments. RMJ bridges gaps in hybrid workloads across physical data centers, private clouds, and public clouds.

Governance, Compliance, Auditing and SLA ManagementRunMyJobs stores all audit-relevant information about processes it automates. The included auditing module provides enhanced version management to track all changes and to allow rollback to older versions with a single click. Included SLA management proactively informs selected stakeholders about processes that may not be completed on time before the process happens.

Single LicenseRedwood has a simple licensing model that covers the complete service—including capabilities for auditing, archiving, alerting, managed file transfer (MFT), workload automation, and scheduling. No audits are required.

Automated MigrationRedwood’s services group follows a four-step migration program called the Migration Factory. It provides automated migration for IBM TWS, BMC Control-M, CA Automic/UC4, CA AutoSys, CA Orsyp Dollar Universe, CA WLM, Cisco Tidal, and Hitachi JP1.





EVALUATION SUMMARY

DEPLOYMENT & ADMINISTRATIONEASE OF DEPLOYMENT

Deployment Time/Effort Strong

Conversion Facilities Outstanding

Job Discovery & Import Strong

Staff Training Strong

SUPPORT AND SERVICES

Customer Support Strong

Professional Services Outstanding

EASE OF ADMINISTRATION

Console Ease of Use Strong

Upgrade Process Outstanding

Test Environments Outstanding

Automation of Management Outstanding

ARCHITECTURE & INTEGRATIONARCHITECTURE

Business Focus Strong

Scalability Strong

Dynamic Workload Placement Strong

Breadth of Platform Support (incl. agentless) Outstanding

Breadth of Application & Database Support Strong

Disaster Protection Outstanding

Containerized Workloads Outstanding

Container Deployment Solid

INTEGRATION/INTEROPERABILITYComprehensive API Solid

Cloud Integration Outstanding

CMDB Integration Limited

ITPA Integration Limited

Capacity Management Integration Outstanding

MFT Integration Outstanding

Big Data Integration Strong

Social Media Integration None

Heterogeneity Across Environments Outstanding

Jobs-as-Code Strong





COST ADVANTAGE Flexibility of Licensing Model Solid

Pricing Scenarios $$

SaaS Availability Outstanding

VENDOR STRENGTHVision OutstandingStrategy StrongFinancial Strength StrongResearch & Development StrongPartnerships/Channel SolidMarket Credibility Strong

Geographic Coverage Strong

EVALUATION SUMMARY

FUNCTIONALITY

FEATURESAutomation Design Flexibility Outstanding

End-to-End Monitoring Outstanding

Compliance Management Strong

Triggering Outstanding

Self-Service Portal Outstanding

Forecasting, Analytics & Reporting Solid

Alerting Solid

Security Strong

What-If Scenarios Solid

Conditional Logic & Auto Remediation Strong

Logging/Auditability Outstanding

Business User Features Outstanding

Hadoop Support Outstanding

RPA Orchestration Outstanding

EASE OF USESimplicity of GUI Outstanding

SLA & Policy Awareness Solid

Root Cause Analysis Outstanding

Mobile Device Support Outstanding

Language Support Outstanding

Available Help Resources Solid





“We find the alerting to be very good!”

= 100 = 1000NUMBER OF CUSTOMERS

+CUSTOMER LOCATIONS

“I like defining tasks and workflows with the drag-and-

drop interface.”

“We like not having to worry about hardware, infrastructure, or

maintenance costs.”“The SaaS model for RMJ makes my life much easier.”

“The RunMyJobs solution reduced our background processing time by 45%.”

“My favorite aspect is the

recovery feature on the mainframe side.”

Languages Available: English, French, German, Spanish, Italian, Dutch, Polish, Russian, Chinese, Japanese, Arabic, and Portuguese

“RMJ empowers our business users to

run their own jobs and see what’s happening.”

FAVORITE FEATURES MENTIONED IN CUSTOMER INTERVIEWS

“Scheduling for SAP is much easier with

RunMyJobs.”




Measurement CriteriaResearch for the Q4 2019 WLA Radar Report took place starting in Q2 2019. Vendor input is included in the process of updating the measurement criteria. For the 2019 report, significant changes to the measurement criteria were made to both Architecture & Integration and Features to capture the significant changes in workload automation in support of application modernization and digital transformation trends.

EMA used the following requirements to evaluate the participating vendors. Please keep in mind that these categories were weighted differently, depending on their importance to a business-driven WLA solution. Highlights reflect new measurement criteria for 2019. In addition to new criteria, the weighting assigned to various criteria were adjusted as follows to reflect new trends in the marketplace and give less importance to criteria where there is less differentiation among vendors.

Model Weighting Changes and Additional Measures for 2019

1. Within Architecture: Raised the weight of Scalability and lowered theweight of Dynamic Workload Placement and Container Deployment. AddedContainerized Workloads.

2. Within Integration/Interoperability: Lowered the weight of ManagedFile Transfer Integration. Added Big Data Integration and Social MediaIntegration.

3. Within Features: Lowered the weight of End-to-End Monitoring, ConditionalLogic & Auto Remediation, and Big Data Support. Added AutomationDesign Flexibility, Business User Features, and RPA Orchestration.

APPENDIX A



APPENDIX A

ARCHITECTURE & INTEGRATION ARCHITECTURE

Business Focus Includes measures about dashboards, reports, triggers, service catalog integration, auto-discovery, SLA awareness, and others.

Scalability Includes measures about number of endpoints, size of active deployments, hardware required for specific workloads, support for virtualized and cloud environments, maximum jobs for a single installation, load balancing, and others.

Dynamic Workload Placement Includes measures about SLA-driven thresholds, business impact analysis, workload placement factors (e.g., utilization, performance, policies, compliance issues, etc.), cloud support, cost of workload placement, multiple endpoints, resource contention, and others.Breadth of Platform Support (incl.

agentless) Operating systems supported.

Breadth of Application & Database Support Common business applications and databases supported.

Disaster ProtectionIncludes measures about fault tolerance, high availability, failover, automated job rerun, manual job rerun, mid-job restart, auto remediation, alternate schedules, and others.

Containerized WorkloadsMeasures the ability to manage container-based workloads, Docker support, and in conjunction with Kubernetes, agents in application containers and applications in agent containers.

Container Deployment Measures the ability to deploy the WLA product within a container and in conjunction with Kubernetes, as well as a container image for agents included out of the box.



APPENDIX A

ARCHITECTURE & INTEGRATION INTEGRATION/INTEROPERABILITY

Comprehensive API Includes measures about exposed scheduler elements for job stream objects, performance metrics, and supported API standards, such as JAVA RMI, SOAP, REST, etc.Cloud Integration Includes measures about dynamic placement in the cloud and specific public clouds supported.CMDB Integration Includes measures about CMDBs supported and extent of support.ITPA Integration Includes measures about built-in, companion, and third-party process automation features and products supported.

Capacity Management Integration Includes measures about creating, reconfiguring, or decommissioning virtual machines, shifting workloads, supporting Docker containers, and ensuring performance based on SLAs.

MFT Integration Includes measures about file transfer capabilities supported natively, integration with third-party file transfer products, and file transfer features supported, including triggers, protocols, data manipulation, etc.Big Data Integration Specific products and Hadoop ecosystem components integrated out of the box.Social Media Integration Specific social media platforms supported out of the box.

Heterogeneity Across EnvironmentsIncludes awareness of and interaction with other schedulers, integration with companion and third-party infrastructure monitoring tools, business application monitoring tools, alerting tools, and ITSM tools. Also involves discovering dependencies across different schedulers, between jobs and underlying infrastructure, and across business units.

Jobs-as-CodeIncludes capabilities to define job scheduling and job definition artifacts in code-like notation, store them in software configuration management tools with the code, test with the code, promote from environment to environment with the code, include operational insight into execution status and progress, support SLAs, etc.



APPENDIX A

FUNCTIONALITYFEATURES

Automation Design Flexibility Includes measures about automation construct types for job/task, listeners/watchers, monitors/sensors, resources, events, folders and definition organization, logic, nesting, etc.

End-to-End Monitoring Includes measures about dashboard views for job stream performance across all environments, real-time performance by business unit, historical performance, performance against SLAs, and overview (e.g., jobs on time, about to be late, late, and failed).

Compliance Management Includes measures about templates for specific compliance standards (e.g., HIPAA, SOX, or PCI), custom compliance policies, real-time compliance monitoring, compliance-aware job placement, and standard compliance reporting.

Triggering Includes measures about available triggers (e.g., calendar, events, dependencies, file actions, message queue, email events, applications, databases, SNMP traps, etc.), message queues supported, types of calendars supported, multiple conditions, conditional logic, and priorities.

Self-Service Portal Includes measures about capabilities provided to business users, such as triggering; editing; defining; viewing status; restarting jobs, job streams, or automated processes; dashboard views; and mobile device support.

Forecasting, Analytics, & ReportingIncludes measures about native and third-party predictive analytics, warning thresholds, critical path views, past job performance, decision heuristics, graphical job dependency views, modeling of new jobs, historic performance reporting, GANTT and PERT charts, event capture, SLA impacts, job processing costs, and others.

Alerting Includes measures about means of alerting (e.g., SNMP, email, text, etc.), alert priorities, customization of notifications, routing rules, and others.

Security Includes measures about security roles, role-based access, dynamic privileges, record-level access controls, namespace controls, and others.

What-If Scenarios Includes measures about simulating the effects of new job streams on existing jobs, new job streams on SLAs, and performance of jobs under development.Conditional Logic & Auto Remediation Includes measures about automatic issue resolution, remediation based on events, historic data, or predictive, and others.

Logging/Auditability Includes measures about activities logged including user interactions, job statuses, errors, result logs, schedule changes, logins and logouts, resource contentions, job stream performance, and others.

Business User Features Capabilities for non-technical users including dashboard features, such as reporting, planned vs. actual outcomes, job lifecycle management, monitoring, etc.Hadoop Support Includes support for various Hadoop distributions and Hadoop Ecosystem integrations.RPA Orchestration Specific product integrations supported out of the box.



APPENDIX A

FUNCTIONALITYEASE OF USE

Simplicity of GUI Includes measures about GUI elements, graphical wizards (e.g., creating jobs, dependencies, deploying agents, creating reports, defining job priorities, defining SLAs, defining auto remediation sequences, etc.), web-based aspects of UI, dashboard customizations, and others.SLA & Policy Awareness Includes measures about SLA awareness, monitoring, proactive notification, automated actions triggered by SLAs at risk, reporting, etc.

Root Cause AnalysisIncludes measures about diagnostic information collected including error messages, active processes, instructions at time of failure, open files, file operations at time of failure, performance metrics, resource availability, and others.

Mobile Device Support Includes measures about mobile environments supported (e.g., iOS, Android, Windows) and the UI features supported on each environment.Language Support Measures the number of languages supported.Available Help Resources Includes measures about online knowledgebase, videos, online training, and others.

DEPLOYMENT & ADMINISTRATION EASE OF DEPLOYMENT

Deployment Time/Effort Includes measures about deployment options, trials, training, proof of concept, installers, high-availability setup, install services, and automatic provisioning.Conversion Facilities Includes measures about conversion tools for CRON, VBScript, PowerShell, and specific competitor products.Job Discovery & Import Includes measures about auto-discovery of jobs, job dependencies, job streams, schedule files, etc.

Staff Training Includes measures about available training onsite, via video, interactive tutorials, etc., as well as knowledgebase, certification programs, and technical events.SUPPORT AND SERVICES

Customer Support Includes measures about support hours and means of support (e.g., phone, email, chat), forums, knowledgebase, help functions, online manuals, etc.

Professional Services Includes measures about direct services supported including report creation, system configuration, business planning, prototype creation, custom scripting, online training, videos, on-location training, etc.EASE OF ADMINISTRATION

Console Ease of Use Includes measures about console design, features, web and mobile support, and others.

Upgrade Process Includes measures about maintenance windows, wizards, test and development environments, agent change management, rollback for agents, console, UI, and others.Test Environments Included Availability within the production install.

Automation of Management Includes measures about automated collection of diagnostic information, automated alert management, auto-remediation, failover, and other automated management features.



COST ADVANTAGE

Flexibility of Licensing Model Includes measures about pricing options including by job, MIPS, sockets, cores, concurrent jobs, enterprise license, etc., as well as mixing license types.Pricing Several configurations were considered and pricing was compared across all vendors.

SaaS AvailabilitySaaS offering details like multi-tenant vs. multi-instance, VPN and port considerations, agent connection, interacting with on-premises workloads, etc.

VENDOR STRENGTHVision How the vendor views the market and the direction they are taking their product.Strategy How the vendor approaches the market and positions their product.Financial Strength A light look at overall financial strength (where available).Research & Development Budget allocations for development teams in comparison to revenues and the number and frequency of new features.Partnerships/Channel Number and types of partnerships, channels, and ecosystems created.Market Credibility General sense of position and reputation in the marketplace.Geographic Coverage A review of countries with direct sales, channel sales, and deployed customers.

APPENDIX A

About Enterprise Management Associates, Inc.Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst firm that provides deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help EMA’s clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals, and IT vendors at www.enterprisemanagement.com or blog.enterprisemanagement.com.

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This report in whole or in part may not be duplicated, reproduced, stored in a retrieval system or retransmitted without prior written permission of Enterprise Management Associates, Inc. All opinions and estimates herein constitute our judgement as of this date and are subject to change without notice. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. “EMA” and “Enterprise Management Associates” are trademarks of Enterprise Management Associates, Inc. in the United States and other countries.©2019 Enterprise Management Associates, Inc. All Rights Reserved. EMA™, ENTERPRISE MANAGEMENT ASSOCIATES®, and the mobius symbol are registered trademarks or common-law trademarks of Enterprise Management Associates, Inc.Corporate Headquarters: 1995 North 57th Court, Suite 120 Boulder, CO 80301 Phone: +1 303.543.9500 Fax: +1 303.543.7687 www.enterprisemanagement.com3906-10182019

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ema radar for workload automation (wla): q4 2019 · 2019. 10. 25. · ltd. with their jp1 product;...

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