elets digitalgov '15 - dr lovneesh chanana, sap india
TRANSCRIPT
Digital Government in India– Policy and Program led Realization of a Dream
Dr. Lovneesh Chanana, SAP India
© 2012 SAP AG. All rights reserved. 2
Agenda
• India’s transformational vision of a Digital Government
• Realization of the Indian Vision - Fostering Digital Government through synergy among flagship programs
• Areas for collaboration and knowledge transfer from global experiences
© 2012 SAP AG. All rights reserved. 3
Challenges for India TodayGovernments have to do more with less
People moving to Cities at the fastest pace ever
Ageing Infrastructure
Global Warming and Change in Weather Patterns
Global Competition for Talent & Global Mobility of Talent
Risking Citizen Expectations for Services
Competition for Industry Investment
Pressure for Higher Efficiency and Effectiveness
Increasing Social Expectations/ Life Quality Expectations
….. etc.
√ Why
√ What
? How
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Despite ICT, inefficiency may be exhausting for Government employees and frustrating for citizens
Difficulty finding appropriate service delivery agencies
Redundant intake and registration processes, too many forms asking for the same things
Long delays in service delivery
Citizen confusion
SALARIES
Executive Management
Administrative Management
Government worker frustration Not enough time spent with
clients – only have time to do the minimum
Too much time spent dealing with mail and paperwork, searching for data in disparate systems
Difficutlies in finding the right information at the right time – silo‘d applications, multiple interfaces
Citizens
Lack of insight & transparency Difficult to know if the organization is even doing the right things
No visibility into where funds are spent; fraud is increasing
Expected to do more with less Budgets are shrinking and service demand is increasing
Caseloads are growing rapidly, but staff and funding are not, experienced workers are leaving
© 2012 SAP AG. All rights reserved. 5
5 Strategic Pillars of Digital Government
5x5 strategy for Public Services
GOODGOVERNANCE
USEREMPOWERMENT
SAFETY & SECURITY
SERVICEINNOVATION
COMMUNITYENGAGEMENT
TECHNOLOGY & DATABASE
CLOUD
MOBILEAPPLICATIONSANALYTICS
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Holistic Vision of current Indian Government
Financial Inclusion
Make In India
Skill India
Digital india
Smart Cities
Infra
GST
Clean India
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Our Learnings through our engagements
• Set pre-defined measurable performance and monitoring measures
• Ensure availability of skills, budget, institutional capacity and resources before the project launch
• Use standard, replicable solutions
• Very critical to break the Silos and adopt an integrated approach
• Top Down and executive buy-in is critical
© 2012 SAP AG. All rights reserved. 8
Realizing the Vision – Holistic Integration of Flagship programs
SMART CITIES
Digital India
Skill India
ICT policies, emerging
technologies – IOT,
Analytics, Procurement
guidelines, e-
governance programs
Integrated service
delivery requirements,
PPP models Policy R
eforms,
Manufacturin
g hubs,
economic
growth
engine for s
mart cit
iesDigita
l Busin
ess
Networks
, Industr
y 4.0
Talent and SkillsDemand for talent and skills
© 2012 SAP AG. All rights reserved. 9
Creating an enabling environment
• ICT Policies• Industry consulted guidelines/policy on cloud computing in India – Cloud would be the
potential path breaking technology and model for ICT based smart communities
• Mobile Government roadmaps for all Central and State Governments
• Release and implementation of Policy on Internet of Things
• Procurement guidelines and industry acceptable model contracting templates for ICT goods and services
• Industry consulted implementation roadmap for the policy on cyber security/
• Business Environment• GST by its planned deadline of 2016
• A separate pillar on ‘Smart Cities’ in the National Skill Development Program
• Electronic and single window G2B services by Government
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Potential Global Industry- Indian Government collaboration
Indian specific and localized requirements
Skill Transfer and Capacity Building
Tech
no
log
y
Pro
gra
ms
Po
licy
Industry – Government collaboration
Unmatched Complexity and
diversity of Indian
requirements
Dr. Lovneesh ChananaDirector (Government Relations)
SAP India