eHealthnews

MARCH/APRIL 2016

World-class, patient-centred and digitally enabled healthcare is the aim of a new eHealth Strategy for NSW Health, implementation of which will be driven by eHealth NSW in partnership with Health Agencies over the next decade.

Launched by NSW Health Minister Jillian Skinner, the eHealth Strategy for NSW Health 2016-2026 is a bold, 10-year program of innovation, investment and implementation identifying key eHealth goals for NSW.

“NSW Health is a leader in eHealth in

Australia, championing an approach

that places patients, carers and their

families at its heart,” Mrs Skinner said.

“Driving innovation and embracing the

power of ICT, this Strategy outlines a

direction that takes into account the

latest advances in health technology,

policy directions including Integrated

Care and ongoing enhancements to

performance, quality and safety in our

health system.”

The eHealth Strategy for NSW Health was developed in consultation with

NSW Health Agencies and their staff.

A compass to guide us

1

If you’ve got a story or feedback for eHealth News, please contact Karen Fontaine on 8644 2246 or email karen.fontaine@health.nsw.gov.au

Check out our website atwww.ehealth.nsw.gov.au

L-R: eHealth NSW Director Innovation, Strategy & Architecture Dr Michael Costello; NSW Health Minister Jillian Skinner and eHealth NSW Chief Executive Dr Zoran Bolevich at the CeBIT conference

ContentsChief Executive’s message . . . . . . .2

Customer Charter . . . . . . . . . . . . . . . . . .2

StaffLink roll-out complete . . . . . .3

NSW Ambulance transitions to SWSD . . . . . . . . . . . . . . .3

You’ve got mail . . . . . . . . . . . . . . . . . . . . .4

Transforming health through data and insights . . . . . . .4

CHOC goes live in the bush . . . . .5

Enter the fixers . . . . . . . . . . . . . . . . . . . . . .6

HealtheNet expands its reach . . . 6

Simpler and smarter IMS Plus . . . . 7

Marching on with MEMORY . . . .8

New head of eMR Connect . . . .8

On the road with eRIC . . . . . . . . . . . .9

Hoping for the best, planning for the worst . . . . . . . . . . 10

St Vincent’s joins HETI Online . . . . 10

Record clinical engagement . . . 11

Service Award entries open . . . 12

People helping people . . . . . . . . . . 12

eHealth News March/April 2016

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Chief Executive’s messageNow that the eHealth Strategy for NSW Health: 2016-2026 is launched, we have a new compass with which to better navigate the development, implementation and refinement of projects.

In whichever division of our organisation or for whichever Health Agency you work, this compass will lead us all to the same destination: and that is, a digitally enabled and integrated health system delivering patient-centred health experiences and quality health outcomes.

It’s an exciting time for us as an organisation.

Driving the consistent implementation of eHealth capabilities across NSW, while managing the portfolio of statewide programs with an overarching view of benefits realisation, we have come a long way.

Building on established foundational systems and taking into account

the differing local circumstances of facilities in each LHD, the new Strategy clarifies our vision and our direction – which is to place patients and staff at the heart of what we do.

Implementation of our new Strategy will occur in three horizons. The first involves making our core architecture consistently available; the second relates to integrating eHealth foundations to deliver a

seamless continuum of care; and the third focuses on shifting the focus of healthcare towards tailored patient engagement within a networked health environment.

As ever, our role is to coordinate, facilitate and ensure that investments are properly targeted. This involves working collaboratively with LHDs, Specialty Health Networks and Pillars to deliver innovative eHealth solutions.

We should be proud that NSW is leading the way nationally in this field and that our organisation is a key driver and innovator in improving the performance and efficiency of the broader NSW public health system at a time of mounting challenges.

Our work is important and I thank you all for your strong commitment to it.

Dr Zoran Bolevich

Chief Executive and Chief Information Officer eHealth NSW

I wish to draw your attention to our newly created Customer Charter, which is all about listening to our customers and partnering with them to deliver an outstanding customer experience.

It is a wonderful initiative and I call on every member of eHealth NSW to embed the five principles of the Charter into the way they work so that they become simply “the way we do things around here”.

Those principles are: We are easy to work with; We keep customers informed; We do what we say we will; We listen and respond; and We have customers at the heart.

HealthShare NSW Chief Executive Dan Hunter and I recently recorded a video talking about the importance of the Charter. You can watch it here: http://intranet.hss.health.nsw.gov.au/about/healthshare/cscg/customer-service/customer-charter

T he promise we make to customers

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eHealth News March/April 2016

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The roll-out of one of the largest ever Oracle payroll implementations in Australia is complete, with the transition of approximately 4500 NSW Ambulance staff to NSW Health’s StaffLink HR and payroll system.

This places all 140,000 NSW public health workers, and the Ministry of Health, on the same HR and payroll system for the first time ever.

“This has been a significant achievement, particularly given the complexity of health industrial awards and the sheer size and spread of the organisation,” said Corporate IT Director Farhoud Salimi.

Farhoud credits the success of the StaffLink roll-out with stringent project management controls, rigorous

testing, and strong engagement and partnering with HealthShare NSW service centres and each customer.

“NSW Ambulance corporate workers were transitioned to StaffLink in November 2015, but the decision to delay the transition for the rest of our workforce until March 2016 was based on the need to completely bed down eTime, our new online timesheet system, and the introduction of new business processes,” said Skye McKenzie, the NSW Ambulance Project Manager for the StaffLink implementation.

“There were also changes to staffing arrangements with the establishment of our People Hub to act as a support centre for the eTime transition and also the transfer of our payroll staff to the HealthShare NSW Westmead Service Centre and to other divisions of our organisation.

“Now that we have implemented StaffLink, NSW Ambulance can much more easily integrate with other NSW Health systems including HETI Online, HealthRoster, and other systems and programs which depended on StaffLink being the master system. This is a huge step forward for integration of NSW Ambulance within NSW Health,” Skye added.

Members of the State Wide Service Desk (SWSD) team have completed a major program of work transitioning NSW Ambulance’s information and communication technology (ICT) service desk support to the SWSD, giving its 4,000+ staff 24/7 access to dedicated frontline support.

This enhanced service means that an estimated 28,000 calls annually for ICT assistance will go via eHealth NSW’s SWSD, a division of Information Services.

During the first week of the transition to SWSD, more than 50 per cent of the calls from NSW Ambulance staff were able to be resolved within one minute – an excellent result.

The SWSD transition marks part of a growing partnership between eHealth NSW and NSW Ambulance, focusing

on improving the delivery of ICT operations and leveraging state-wide technology and services to maximise strategic value and alignment.

Given the success of the recent transition, approval has also been granted to bolster the technical support for NSW Ambulance’s eMR system, known as Vacis, through the SWSD, providing paramedics with 24/7 support for the first time.

eHealth NSW is also lending its ICT expertise to NSW Ambulance by partnering on a project aimed at developing a fresh and forward-looking ICT strategy for NSW Ambulance, which provides clinical care and health-related transport services to more than 7.25 million people across 801,600 square kilometres of NSW.

StaffLink roll-out complete

NSW Ambulance transitions to SWSD

NSW Ambulance’s Skye McKenzie

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eHealth News March/April 2016

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You’ve got mailFrom its humble beginnings in 2012, hosting 20 Infrastructure Office SWIS project staff, the NSW Health State-Wide Email system has transformed into one of the largest email solutions in Australia.

Customer adoption of the statewide email system began with Western Sydney and Nepean Blue Mountains LHDs, which placed their faith in eHealth NSW to deliver a world-class email platform to replace several ailing legacy mail systems.

Initial success with the platform encouraged North Sydney, Central Coast, Western NSW and Far West LHDs to follow in quick succession.

Today, the statewide email system services over 85,000 users. The system has been scaled up to accommodate the remaining NSW Health staff over the next two years. This will result in more than 120,000 users, operating out of the new government data centres at Unanderra and Silverwater.

There are now nine fewer email systems being supported and managed in NSW Health, with another six scheduled for removal. eHealth NSW Infrastructure Director Andrew Pedrazzini said consolidating them into a single statewide email solution is saving NSW Health around $4 million annually.

“eHealth NSW is one of the few shared service providers capable of delivering and managing an enterprise email solution on this scale, and we are actively working to apply the same principles to other products used by our clients, to deliver better patient outcomes for the citizens of NSW,” said Andrew.

All users of the statewide email system have experienced significant improvement in their email experience. Simple things, such as booking meetings with colleagues, have become more efficient across the traditional LHD boundaries.

The statewide email solution is built on industrial-strength principles to ensure email is available when you need it every time, without interruption. With 30 million emails delivered per month, high availability and reliability are key.

In March 2016 alone, system users sent close to 7.4 million messages out to the Internet, and received over 4.9 million inbound messages, but sometimes it’s the email you don’t get that counts.

In March 2016 alone, more than 16 million junk, spam and malicious emails were captured by the system and intercepted before being passed on to NSW Health users.

The solution keeps a permanent record of all messages in a super storage-efficient archive platform, allowing eHealth NSW to deliver the email service for a fraction of the cost of similar commercial services.

Transforming health through data and insights The rapid proliferation of data over the past decade is matched only by the development of tools and techniques to capture, manage and analyse that data.

Amid this shifting landscape, the vision for analytics in NSW Health over the next five years has been outlined. The NSW Health Analytics Framework provides an actionable plan to drive broader and more sophisticated analytics use to better support decision-making and analysis across the NSW public health system.

Available to view on the eHealth NSW website, the Framework articulates to NSW consumers and clinicians the benefits, direction and approach to analytics for the NSW health system and coordinates and aligns effort to deliver on the vision.

Governance of the Framework’s implementation will be led by the eHealth Executive Council.

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eHealth News March/April 2016

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CHOC helps to improve patient care by providing access to clinical information across all sectors of LHDs, including Aboriginal Health, Aged and Chronic Care, Allied Health, Child, Youth and Family, Community Home Nursing, Drug and Alcohol, Mental Health and Sexual Health.

“These two districts are home to more than 270,000 people, including a significant Aboriginal population, spread over an enormous area, so patients there will really see the benefits that CHOC provides,” said CHOC Program Manager Rick Turner.

“These benefits include improved access to and availably of staff and a reduced number of tests required, which will both help improve health outcomes.”

Far West LHD Chief Executive Stuart Riley welcomed the implementation of CHOC at Broken Hill, Wilcannia and White Cliffs within his district, at services including Aged and Chronic Care, Drug and Alcohol and Mental Health.

CHOC goes live in the bush

“CHOC allows each patient’s medical record and treatment history to follow them, no matter which community health facility they visit,” Mr Riley said.

“This means community health clinicians can quickly access important information electronically, including which tests their patient has recently undergone and what the results were.”

Mr Riley said the CHOC program would also provide more detailed performance information, which would help with service planning and decision making.

Rural eHealth Director Kerri Ryan, whose team worked in conjunction with LHD project teams to prepare clinicians for the change, said CHOC is being embraced.

“Community health staff are reporting they’re excited about reducing their reliance on paper records and the duplication of data entry,” Kerri said.

eHealth NSW’s Community Health and Outpatient Care program (CHOC) reached a major implementation milestone in March, going live for the first time in Far West and Murrumbidgee Local Health Districts (LHDs).

“Clinicians in Far West and Murrumbidgee LHDs now have access to fast real-time information to support their clinical decisions, and supported client management from referral to discharge and onward referral.

“Significant progress has been made in implementing Community Health and Electronic Medical Records since the program commenced, with go-lives occurring every fortnight. This is a huge body of work not been seen before in rural facilities.”

Far West LHD Chief Executive Stuart Riley

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eHealth News March/April 2016

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eHealth NSW has established a special program to examine necessary improvements and priorities identified by the office of the Chief Clinical Information Officer (CCIO).

Lead Clinical Projects facilitates funding and, in some cases, pilots for these improvements and new initiatives.

“Clinical change management projects are focussed on implementation, so they really aren’t the best place for innovation, which requires an acceptance of potential failure,” said Lead Clinical Projects Director Ian Fletcher.

“We have the capacity to discover what needs to be done and test these innovations in small, controlled environments, hopefully developing a minimum viable product to be considered for further investment.”

Some of the new program’s areas of focus will improve performance for functionality within other programs, including electronic medical record usability enhancements, while others develop entirely new initiatives.

“One of the big initiatives we’ve been tasked with is providing a comprehensive state-wide solution allowing clinicians to capture and share clinical photography from mobile devices and cameras,” Ian said.

“Clinicians need to be able to share images securely and consult with one another quickly and easily, but we need to ensure the patient’s privacy is adequately protected at all times.”

The Secure Image Capture, Transfer and Storage project is working to pilot a proof of concept solution within NSW Health Burns Injury Service, with the intent to upload and store images that can be accessed by Electronic

Medical Records and HealtheNet.

Although the Lead Clinical Projects

team already has a formidable list

of initiatives to work through, it is

looking for future projects.

“LHDs have developed their own

initiatives and solutions which could,

in theory, be used by every district

across the state,” Ian said.

Enter the fixers

Clinical Business Analyst Sharon Tainsh and Lead Clinical Projects Director Ian Fletcher

“We want to find these innovations and investigate whether they can be adapted and applied more broadly.”

eHealth NSW CCIO Dr John Lambert said he hoped that the new program would be a “precursor to a true innovation hub, developing ideas that could grow to become massive but short-lived delivery projects”.

HealtheNet expands its reach The HealtheNet Program and Northern NSW LHD successfully deployed a new Hospital Admission / Discharge Notification Service in April to support the Northern NSW LHD Integrated Care site.

The Admission/Discharge service utilises the HealtheNet state-based messaging interface with the main GP Brokers to automatically send an electronic notification directly to a GP’s clinical software inbox whenever one of their patients are admitted to or discharged from hospital, or if their admission or discharge is cancelled.

This will help to improve GPs’ ability to monitor and coordinate the care of their patients with chronic and complex conditions.

Matthew Long, Chief Information Officer at Northern NSW LHD, said of the service: “The feedback from some of our local GPs has been very positive. It's the best reaction that I've seen from them since we introduced Electronic Discharge Summaries 10 years ago.”

The service is being piloted for three months with around 200 Integrated Care patients and 40 GPs.

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eHealth News March/April 2016

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Simpler and smarter IMS Plus

The Murrumbidgee pilot go-live is planned for September 2016, with full implementation of the system occurring across NSW Health between November 2016 and June 2017.

Replacing the current NSW Health incident management tool, known as the Incident Information Management System (IIMS), the new IMS Plus is being delivered by the Clinical Excellence Commission in collaboration with eHealth NSW.

It will be easier to use, provide quality data and reporting as well

as feedback to the notifiers of incidents.

“NSW Health staff’s commitment to improving safety and quality is clear with over 220,000 incidents notified a year,” said Bronwyn Shumack, Director of the IMS Program.

“A long period of consultation at the beginning of the project enabled us to shape an intuitive and user-friendly system around the needs of staff. We are excited about how the change will improve incident management at NSW Health.”

The new IMS Plus features a number of enhancements, including the ability for users to notify of incidents quickly and easily, generate quality reports and receive feedback regarding the actions that have been taken.

Murrumbidgee LHD’s IMS Governance Group had its initial meeting regarding the system roll-out and is committed to ensuring a successful implementation. Training and support will be available to help staff adjust to the new IMS Plus.

The Incident Management System (IMS) Program team has been busy developing and testing a new system which makes it easier to record, track, manage and report on clinical, corporate and WHS incidents plus consumer feedback.

L-R: Nicole Smith, Bronwyn Shumack, Greg Mullen, Jill Reyment, Peter Delaney, Kim Day and Sarah Luff

FRIDAY 5 AUGUST ROSEHILL GARDENS WWW.HSNSW-EHNSWEXPO.HEALTH.NSW.GOV.AU

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eHealth News March/April 2016

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Marching on with MEMORY

New head of eMR Connect

The MEMORY strategy for electronic medical records (eMR) at Sydney Children’s Hospitals Network is all about creating an integrated healthcare ‘memory’ for patients.

Following meticulous planning, go-live for a key MEMORY component – electronic medication management (eMeds) – commenced during the week of 11 April at The Children’s Hospital at Westmead (CHW), with eMR Oncology to follow.

Roll-out commenced in the pilot areas of Hall and Clancy wards and the Renal Treatment Centre, with more ahead in a staged rollout over coming months.

CHW is a key contributor to the rollout of eMeds across the state. It is a lead site for the eHealth NSW eMR Connect Program, which means that lessons learned at Children’s will be crucial in informing implementations elsewhere across NSW, as well as being a key contributor to the development of the eMeds Reference Model for the state, the blueprint for the build of core system elements.

eMeds supports smarter, safer and better use of medications in the NSW health system. It is already live at Concord Repatriation General Hospital, with implementations

underway at Prince of Wales Hospital, Maitland and Kurri Kurri Hospitals in Hunter New England and further sites will go live during 2016.

The greatest benefit of eMeds is reduced preventable adverse events due to medications, resulting in greater patient safety and outcomes of care. Paediatrics brings its own complexities, with many dosing options to be considered as volumes and doses change more frequently due to age and weight ranges.

A couple of years in the planning, this is an immense achievement; well done to the MEMORY team at CHW.

Introducing Mark Cope, the new Program Director of eMR Connect which is delivering electronic medical records across the state.

eHealth News: What are you most looking forward to in your new role?

Mark Cope: I’m excited to be working in Health. This is a program that is making a real difference to the work of clinicians and care of patients, with a focus on quality and safety. The eMR Connect Program and the wider development and implementation community of eHealth NSW, LHDs and colleagues from Pillars

are delivering real change together. Add to this the work going on right across the eHealth NSW Clinical Programs portfolio and we have a really impressive change agenda that is delivering across the State. I’m looking forward, with my colleagues, to building on these foundations.

eHealth News: How are you settling back into Sydney, having lived here previously?

Mark Cope: I felt settled as soon as I stepped off the plane. We’re lucky to have a lot of friends here, and most importantly, our son has settled into school really well. We all enjoy getting out into the bush,

going to the beach, snorkelling and enjoying everything NSW has to offer. I remember last summer in London I used the BBQ three times. Here it’s been three times a week.

The largest build for electronic medication management in a paediatric setting in Australia, and one of the largest globally, is now well underway.

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eHealth News March/April 2016

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Improving the safe and reliable transfer of digital information to support the handover of care is a key objective of a new working party involving representatives of eHealth NSW and clinical experts in the fields of surgery, medicine, anaesthesia, intensive care and emergency.

Software design and build of the electronic Record for Intensive Care (eRIC) system is now complete and testing, assurance and implementation planning is well advanced for delivery of the system into an operating ICU environment.

eRIC is a sophisticated clinical information system purpose built for the specific data collection, analysis and clinical documentation needs of intensive care services. It will provide clinicians with access to a comprehensive array of digital information and medications management at the point of care, while supporting improved information sharing both inside and outside of ICU.

“The eRIC build team has worked closely with clinicians to design a solution from the ground up and it is important that we test the system to ensure that the software delivers what is needed,” Rand Butcher, Clinical Advisor for eRIC, said.

“To achieve this, usability testing was recently conducted at level 5 and 6 ICUs in both metropolitan and regional centres including Port Macquarie. This was a structured review process where participants were allocated a number of routine tasks to complete within eRIC while trained observers recorded and monitored the outcomes.”

In total more than 20 doctors and nurses, who had varying levels of experience in using Clinical Information Systems (CIS), from novice to expert, undertook usability testing on eRIC.

“The results were very positive,” Rand said.

“Both ICU clinicians and their colleagues from outside of ICU found the system intuitive and easy to master. There were also some issues and inconsistencies that were identified, which is important – nobody gets everything perfect on the

first go, and these will help to identify areas for configuration improvement and working out the training plan for implementation.

“Based on these results, we’ve already made some changes to eRIC; colour-coding tabs and creating common buttons to help people to navigate around the program,” he said.

The Program governance is now focused on testing and assurance activities in the lead up to go-live of eRIC at its first site.

On the road with eRIC

eRIC usability testing at Port Macquarie – L-R: Cherie Kennedy, eRIC Program Director; Louise Tan, eRIC Service Transition Lead; Andrew Kagis, Senior Business Analyst Technical Deployment; Diane Kowal, Engagement Lead; Dr Anne Rasmussen, Anaesthetist, Port Macquarie; Jon Covell, eRIC Application Delivery Manager; Rand Butcher, Clinical Build & Delivery Advisor; Kerry Spicer, Critical Care and Emergency Nurse, Port Macquarie

In addition to overall review and testing of the system, engagement continues to ensure that implementation of eRIC is as seamless and successful as possible.

In preparation for the introduction of eRIC to Blacktown Hospital ICU, two workshops were held with nurses, doctors, allied health and administrative staff at Blacktown to validate the high-level user workflows for patient admission, transfer, discharge and handover of care.

The participants provided valuable feedback at these interactive sessions, which will be used to ensure that eRIC interfaces well both within the ICU and across the hospital.

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eHealth News March/April 2016

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eHealth’s three Liaison Officers joined 16 HealthShare NSW Liaison Officers from around the state in Sydney on 20 April to find out more about their role and take part in an emergency planning exercise.

Organised by HealthShare NSW’s Disaster Manager Bruce Poulter, this was the first time the volunteer Liaison Officers met to participate in our own disaster exercise.

Liaison Officers play an important role in liaising between eHealth NSW and HealthShare NSW and a Local Health District Emergency Operations Centre (EOC) and the State EOC in the event of an emergency.

They provide critical information flow about the situation and actions being taken or proposed between our organisations, our State Controller and the LHD Incident Controllers in order for our business units to carry out logistical support tasks requested of them.

The Deputy Director of the NSW Health Emergency Management Unit, Linda Winn, and the Unit’s Education and Professional Development Manager, Rebecca Sanders attended the full day workshop and facilitated the day.

As well as learning more about their role, the Liaison Officers were also shown the NSW Health’s State Health Emergency Operations Centre in

Redfern, which is activated when there is an emergency affecting Health services, like major weather events or mass casualty incidents.

The group also worked through a practical exercise based on a bushfire scenario in Illawarra Shoalhaven with the emergency escalating over time.

Hoping for the best, planning for the worst

St Vincent’s joins HETI Online HETI Online, the Learning Management system for NSW Health employees, has expanded its reach to include employees of St Vincent’s Health Network.

This adds approximately 4,000 additional accounts onto the statewide system, providing access to statewide mandatory training materials and aligns staff training with all public health workers across the state.

According to Elisabeth Black, Learning and Development Manager of St Vincent’s Health Network, a key driver for the move to HETI Online was to give St Vincent’s staff access to the wide range of learning offered through HETI’s Courses and to their Mandatory Training Modules.

“Mandatory training is crucial to ensure staff have the requisite skills to provide safe and effective care and services to patients and their families and carers – without HETI Online, access was not possible,” Elisabeth said.

“The reporting capabilities in HETI Online will also allow the Network to monitor and track compliance to ensure staff are up to date with training.”

As part of the go-live, new functionality was introduced allowing staff to change their StaffLink passwords within HETI Online. This functionality is available under the details tab and can be accessed once logged in to the system.

The implementation also requires the migration of the learning history for all the Network’s employees from 2012, and this data transfer is well underway.

“I had a great day and it certainly opened my eyes to what is going to be expected when performing the duties and role of a Liaison Officer.Michael Tuckwell, Operations Manager, Corporate Technology

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eHealth News March/April 2016

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Record clinical engagement More than 200 clinicians from across NSW Health registered to attend the latest Clinical Engagement Forum hosted by eHealth NSW’s Chief Clinical Information Officer Dr John Lambert.

“I was thrilled to see so many clinicians taking the time to have their say on the future of the electronic medical record (eMR),” Dr Lambert said.

“The energy and enthusiasm of everyone who participated in the forum, both in person and online, was truly inspiring.”

At least 80 attendees gathered in person at the Garvan Institute of Medical Research auditorium, within the St Vincent’s Hospital campus in Darlinghurst, while as many as 180 joined in via a live web stream and the Sli.do real time question and comment platform.

“All together we received 144 questions and comments from inside the auditorium and across the state,” Dr Lambert said.

“This interaction provides incredibly valuable insights into the hopes, concerns and the ideas of the very people who use the clinical software we develop.”

This latest forum focused on Electronic Medication Management (eMeds), including presentations and demonstrations of current implementation and functionality.

The main session was followed by lively group discussions regarding the potential and challenges of eMeds in their current and future working environments.

“I have never seen a more passionate group of people so committed to improving the tools they use to manage patients,” Dr Lambert said.

“This was their own personal time, away from their families, to help inform and guide us in the ongoing development of eHealth NSW’s clinical programs.”

The next CCIO Clinical Engagement Forum will focus on the eMR and will be held at North Shore Hospital’s Kolling Institute of Medical Research auditorium, from 5pm to 8pm on Wednesday June 8.

To register your interest see the CCIO registration page at http://hisa.eventsair.com.

The live stream will be available through the SSO health website on the night.

“I have never seen a more passionate group of people so committed to improving the tools they use to manage patients.

Dr John Lambert hosts the latest Clinical Engagement Forum

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eHealth News March/April 2016

Returning for a fourth year, the Service Awards are an excellent opportunity to recognise staff members who consistently go above and beyond to make a difference.

“I regularly see staff going that extra mile in the course of their duties,” said eHealth NSW Chief Executive Dr Zoran Bolevich.

“Our work is done very much behind the scenes, so this is a wonderful opportunity to shine a light on the efforts of some of our most outstanding staff members.”

eHealth NSW staff can nominate a colleague or project in the categories of Customer Service; Creating Value; Innovation; Outstanding Commitment and the Chief Executive Award for Leadership.

This year, a new category – the Work Health and Safety Award – will recognise an individual or team who has

improved and/or developed a work health and safety process.

http://www.hsnsw-ehnswexpo.health.nsw.gov.au/service-awards is the place to go for information, guidelines and the online entry form.

First State Super is the generous sponsor of the Service Awards, which will be presented at the conclusion of the HealthShare NSW & eHealth NSW Expo.

To be held once again at the Grand Pavilion in Rosehill Gardens, on Friday 5 August, the Expo will feature more than 100 exhibition booths showcasing current innovations in cutting-edge eHealth programs and shared-service delivery.

Free for NSW Health employees, Expo registration will open on 23 May and can be completed online at the HSNSW-eHNSW Expo website

People helping people deliver excellent healthcare is the vision of eHealth NSW – and our staff transform it into action every day.

But eHealth NSW’s Rodrigo Palomino took it to a new level when he helped a 104-year-old war veteran, Lawrence Coates, who had fallen during heavy rain outside his Maroubra home.

Rodrigo’s caring assistance drew praise and thanks from the Health Minister herself, Jillian Skinner, who was informed of his kindness by Mr Coates’s grateful relatives.

On 7 January, while on his way to work as a Finance Administration Officer in the Infrastructure Office, Rodrigo found Mr Coates collapsed on the pavement.

“He comforted him, ascertained he could be safely moved and lifted

him back inside the house where he immediately called an ambulance and then searched the phone desk to locate a number for a family contact,” Mr Coates’s nephew, John Maloney, wrote in a letter to the Minister.

“Mr Palomino waited with my uncle until the ambulance arrived and my sister shortly afterwards.

“As a community we are fortunate to have members of the calibre of Mr Palomino and he should be commended for his quick and carefully considered actions.”

Mrs Skinner wrote to eHealth NSW Chief Executive Dr Zoran Bolevich asking him to convey her “personal thank you to Mr Palomino for the assistance he provided Mr Coates”. Dr Bolevich did this at an afternoon tea held by the Infrastructure Office (pictured).

Rodrigo told eHealth News he was pleased Mr Coates suffered only minor grazes and bruising.

“He is okay, which is the most important thing,” Rodrigo said. “I want to thank Minister Skinner and Dr Bolevich for the distinction given a few weeks ago. I believe everybody has the opportunity to exercise our people-helping-people vision in our organisations, families and communities, and it was my pleasure to have assisted Mr Coates in his time of need.”

Service Award entries now open

People helping people

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