ehealth nsw news 2016 january-february issue...ehealth news jan/feb 2016 ehealth news jan/feb 2016 2...

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eHealth news Contents Chief Executive’s message 2 ‘PIC’ of the crop 3 Say hello to eMR Connect 3 eMR2 goes live in Orange 4 eMR2 has fans in NNSW LHD 4 Getting to the heart of the matter 5 Designing tools around users 6 Get Cyber SAFE now 6 Opening up about privacy 7 Corporate Programs update 8 Supporting transitions of care 9 Staff Excellence Award for eRIC analyst 9 eHealth Systems are absolutely vital, says Sydney GP 10 HealtheNet set to include pathology information 11 Get set for Aug 5th 12 Check out our website at www.ehealth.nsw.gov.au JANUARY/FEBRUARY 2016 Clinicians working in the NSW public health system highly value and are increasingly utilising – particularly on their smartphones and at home – eHealth NSW’s Clinical Information Access Portal (CIAP). More than 60 million accesses – that is, page views, article requests and sessions – were made by NSW Health clinicians to CIAP resources in 2015, with drug resources the most highly sought-after. High usage of online evidence-based medicine (EBM) resources has been shown to inform clinical decision- making and supports the integration of best practice at the point of care. CIAP provides the most relevant EBM resources and supports clinicians’ access of them through multiple access points. “A major benefit of CIAP is the equitable access it affords to EBM information at the point of care for all clinicians, regardless of their geographic location or the size of the institution in which they are working,” said Marie Pryor, Manager of CIAP at eHealth NSW. Annual usage has surged since CIAP was established in 1996, and the latest statistics show that a high proportion of clinical staff is aware of CIAP, find it is easy to use and feel it assists them to locate clinical decision support infor- mation to meet their needs, said Marie. And interestingly, more than a quarter of clinical staff in NSW Health now access CIAP resources on a mobile device or at home. The increase, seen across all clinical groups, is likely due to an increase in the availability and range of resources available via increasingly mainstream mobile devices such as smartphones, Marie said. Use of CIAP grows exponentially 1 If you’ve got a story or feedback for eHealth News, please contact Karen Fontaine on 8644 2246 or email karen.fontaine @health.nsw.gov.au continued page 2 Clinical Information Access Portal Annual Usage CONTINUED s

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Page 1: eHealth NSW News 2016 January-February Issue...eHealth News Jan/Feb 2016 eHealth News Jan/Feb 2016 2 Chief Executive’s message We are now well into what is proving to be yet another

eHealthnewsContents

Chief Executive’s message . . . . . . .2

‘PIC’ of the crop . . . . . . . . . . . . . . . . . . . .3

Say hello to eMR Connect . . . . . .3

eMR2 goes live in Orange . . . . . . .4

eMR2 has fans in NNSW LHD . .4

Getting to the heart of the matter . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Designing tools around users . . .6

Get Cyber S .A .F .E now . . . . . . . . . . .6

Opening up about privacy . . . . . . .7

Corporate Programs update . . . .8

Supporting transitions of care . .9

Staff Excellence Award for eRIC analyst . . . . . . . . . . . . . . . . . . . . . . . . . .9

eHealth Systems are absolutely vital, says Sydney GP . . . . . . . . . . . . 10

HealtheNet set to include pathology information . . . . . . . . . . 11

Get set for Aug 5th . . . . . . . . . . . . . . 12

Check out our website atwww.ehealth.nsw.gov.au

JANUARY/FEBRUARY 2016

Clinicians working in the NSW public health system highly value and are increasingly utilising – particularly on their smartphones and at home – eHealth NSW’s Clinical Information Access Portal (CIAP).

More than 60 million accesses – that is, page views, article requests and sessions – were made by NSW Health clinicians to CIAP resources in 2015, with drug resources the most highly sought-after.

High usage of online evidence-based medicine (EBM) resources has been shown to inform clinical decision-making and supports the integration of best practice at the point of care. CIAP provides the most relevant EBM resources and supports clinicians’ access of them through multiple access points.

“A major benefit of CIAP is the equitable access it affords to EBM information at the point of care for all clinicians, regardless of their geographic location or the size of the institution in which they are working,”

said Marie Pryor, Manager of CIAP at eHealth NSW.

Annual usage has surged since CIAP was established in 1996, and the latest statistics show that a high proportion of clinical staff is aware of CIAP, find it is easy to use and feel it assists them to locate clinical decision support infor-mation to meet their needs, said Marie.

And interestingly, more than a quarter of clinical staff in NSW Health now access CIAP resources on a mobile device or at home.

The increase, seen across all clinical groups, is likely due to an increase in the availability and range of resources available via increasingly mainstream mobile devices such as smartphones, Marie said.

Use of CIAP grows exponentially

1

If you’ve got a story or feedback for eHealth News, please contact Karen Fontaine on 8644 2246 or email karen.fontaine @health.nsw.gov.au

continued page 2

Clinical Information Access Portal Annual Usage

CONTINUED

s

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eHealth News Jan/Feb 2016

eHealth News Jan/Feb 2016

2

Chief Executive’s messageWe are now well into what is proving to be yet another dynamic year at eHealth NSW, building on the successes and hard work that took place across each and every one of our programs and support services in 2015.

That work continues apace, as does the highly collaborative way in which we go about the business of eHealth, involving our Local Health Districts, Specialty Health Networks, Pillars and state-wide service organisations in everything we do.

Our various programs may be many and varied, but I’ve been witnessing a common theme: that is, the talent and dedication among our staff.

Working as we do in the highly specialised field of healthcare-related ICT, our staff represent a small yet invaluable pool of talent within NSW Health.

Moves are afoot to circumvent a skills shortage and attract more people to this field, and to that end we recently offered internships in ICT architecture and information security under a

partnership with the Australian Computer Society Foundation.

Moreover, as part of eHealth NSW’s bid to close the gap by boosting the Aboriginal component of our workforce, a student from the University of Newcastle began a 12-week work placement with us at the beginning of January.

ICT Cadet Chantelle Green will work at Gladesville and Chatswood until mid-March and will return for three weeks in July and a further three weeks at the end of the year. We are hoping to expand the program to support more Aboriginal students undertaking studies in IT.

In another bid to increase our workforce diversity, we launched a Disability Employment Strategy late last year which aims to help us achieve an interim target of 5 per cent of employees being people with disability by 2017.

Focusing on this group will hopefully open a new talent pool of potential employees and ensure that people who acquire a disability during their employment do not leave the organisation prematurely.

Developing our people is certainly an aim of eHealth NSW. To that end, we have secured 50 places for staff to undertake the Certified Health Informatician Australasia (CHIA) Program, which recognises health information knowledge and skills in the area of health informatics in Australia, against internationally recognised competencies.

People are what make organisations great, and ours is no exception. Keep up the good work.

Dr Zoran Bolevich

Chief Executive and Chief Information Officer eHealth NSW

From previous page

Use of CIAP grows exponentially

3

A division of eHealth NSW, Information Services (IS), has been hard at work doing

exactly that, piloting a new framework for identifying and advancing the innovative ideas of our future leaders.

Developed by Adam Stanzione, Heidi Brala and Matthew Zahra, the ‘Participate, Innovate, Create’ (PIC) framework has resulted in a number of successful projects targeting some of our customers’ biggest frustrations.

Already, as a result of the pilot, work has begun to develop information videos for customers, automate some of our most commonly used paper-based forms, and improve the process for resolving State Wide Service Desk (SWSD) tickets.

Participants were encouraged to focus their thinking on the needs identified by customers in last year’s Customer Value Survey. Armed with the data from the survey results, they were then given 10 to 12 weeks to implement “outside the square” solutions.

Information videos have been developed as short animations to explain in simple terms what IS does and how it supports frontline hospital staff.

The online forms team is in the process of automating 22 paper- based Information Services forms to improve ease of use for customers. Automating the forms reduces the need for legacy systems like fax machines, reduces cost, improves processing efficiencies, and has obvious environmental benefits.

The ticket resolution improvement team has embarked upon changing the process and communication around resolving customer tickets raised via the SWSD.

Moreover, the success of the PIC pilot means that more volunteers from across IS will now be sought to participate in future rounds of projects, and plans are afoot to roll it out across the rest of the organisation. Watch this space…

Imagine being freed from the usual bureaucratic hierarchies with the chance to challenge ideas and develop innovative, customer-focused solutions.

Say hello to eMR Connect To better align with how clinicians engage with our core clinical change programs, eMR, eMeds and CHOC have been united under a more cohesive structure called eMR Connect.

eHealth NSW Chief Clinical Information Officer Dr John Lambert said the new name “conveys everything we’re striving to achieve with the delivery of this Program now, as well as our collective vision for a full suite of functionality that will support patient care through comprehensive medical records available across a range of care settings”.

‘PIC’OF THE CROP

L-R: Simon Geraghty, Adam Stanzione, Heidi Brala and Matthew Zahra

Did you know?• In July CIAP will celebrate 20years of

supporting NSW Health clinicians in their care of patients

• CIAP was the 1st of its kind in the world to use the internet to bring clinical evidence to the point of care

• Of clinicians surveyed last year, the majority use CIAP every day

• 2,000+ clinicians attended CIAP training in 2015 to improve their knowledge and skills in locating and integrating the best available evidence into clinical practice.

Did you know?A number of important achievements were accomplished in 2015, including extensive statewide clinical engagement with NSW Health staff to review the CIAP content and understand the most optimal resources to make available via CIAP, review of search technologies to improve discoverability of content, and provision of ongoing education, marketing and helpdesk services.

“The very high satisfaction rate of users of these CIAP services demonstrates CIAP’s dedication to support clinicians to integrate the best available evidence into practice and improve patient outcomes,” Marie said.

Understanding and supporting the current needs of CIAP users will allow CIAP to remain highly valued and aligned with NSW Health’s strategic direction, Marie said.

eHealth NSW’s Chief Clinical Information Office has set the dates for its Clinical Engagement Forums in 2016. They will be held from 5pm to 8:30pm on:

• 6 April • 8 June

• 7 September • 9 November

Save the datesSave the dates

CONTENTSsCONTENTSs

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54

eMR2 Program Manager Olivia De Sousa said clinicians at Orange Base Hospital could now digitally input, store, retrieve and share patient information from multiple facilities, improving patient safety and saving valuable time.

Orange Base Hospital’s Physiotherapy Manager Pete Young said the go-live

eMR2 goes live in Orange

“We want to thank and acknowledge Nicole Lukeides from eHealth NSW who has worked very hard for us on troubleshooting the Care Compass issues since we got back in January. With limited resources, she persisted and managed to resolve them all in partnership with (NNSW LHD’s) Adrian Walsh and Alison Williams in time for training.”

Mary Mackenzie, eMR2 Project Manager, Northern NSW LHD

eMR2 has fans in NNSW LHD

was very smooth, with more than enough computers on wheels to handle the workload.

“There were a few teething issues but the team was very present on the floor (and) within an hour or two the whole team knew what they were doing,” Pete said.

“What’s great about eMR2 for physios is that the notes are readily available. I can’t imagine how much time we’ve wasted previously running around looking for a file that could have been anywhere on the ward.”

“Orange is a major regional referral hospital so this is a great

achievement and milestone for eHealth NSW,” said Chief Clinical Information Officer Dr John Lambert.

“I want to say thank you and congratulations to everyone who worked so hard to make this happen so seamlessly and safely.”

Rural eHealth Director Kerri Ryan praised her team for their efforts working with clinicians on the ground in Orange.

“eMR2 brings enormous benefits to patients and clinicians but it was critically important to ensure staff had adequate training and support to avoid any interruption to patient care,” Kerri said.

Right: Pete Young using one of the new computers on wheels at Orange Base Hospital

Orange Base Hospital successfully introduced eMR2 across all of its 240 beds in February, following months of collaborative preparation from teams within the Rural eHealth Program, eMR2 and Western NSW Local Health District.

“Orange is a major regional referral hospital so this is a great achievement and milestone for eHealth NSW.”Chief Clinical Information Officer Dr John Lambert

“Working on this program has been one of the most exciting times in my career,” she said. “I have been able to see how eHealth enables our integrated clinical care, supporting rural health services to grow in a sustainable model.”

Uniting the six rural and regional LHDs in their mission to improve patient outcomes, the program is, among other things, helping Murrumbidgee LHD to provide a critical care advisory service which links its 31 emergency departments so specialist teams can remotely review critically ill patients and commence treatment on site prior to their retrieval from remote locations.

Headed by Director Kerri Ryan and involving teams of talented people across the state, the Rural eHealth Program uses a collaborative governance model in which the six Rural LHD Chief Executives and their teams work closely with Kerri and eHealth NSW’s clinical, corporate and infrastructure teams to jointly oversee the planning and implementation of this unique and transformative program.

Importantly, “the program recognises that contemporary information (and) communication technology can vastly improve patient outcomes,” said Ms Ludford, chair of the Rural eHealth Governance Group.

“The uniqueness of this program is that it brings a standard of ICT, information, communication technology right up to contemporary

Getting to the heart of the matter

clinical standards right across the rural and regional area,” she said.

“The program will deliver a whole range of foundations, including clinical applications, a high-speed secure network, corporate applications and also devices and technology that can link our services to the primary sector and to in-home care.”

Ms Ludford said Murrumbidgee LHD had made a significant investment in change management, meaning its local clinicians have been trained in change management and stand alongside their colleagues during

Hailing ICT “as the beating heart that connects our hospitals,” Murrumbidgee Local Health District Chief Executive Jill Ludford is a passionate advocate of the Rural eHealth Program, which is now full steam ahead in delivery phase.

Big numbers for a huge area

their change management and implementation processes.

“There has been incredible dedication right across the state, from the project teams in eHealth NSW through to the local teams, which will mean that we’ll have a sustainable model going into the future,” she said.

“I’m so passionate about seeing the roll-out and implementation of these programs and I’m so excited about what this is going to deliver to rural New South Wales.”

150 facilities

650,000square kms

1.3millionpeople

The Rural eHealth Program is being rolled out via...

across the Western, Southern, Murrumbidgee, Far West, Northern NSW and Mid North Coast LHDs, in an area covering more than

serving a population of approximately

and ensuring that eHealth services are available for over 17,000 staff.

Jill Ludford

CONTENTSs CONTENTSs

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76

HS1

6-0

09

-03

FEBCYBER S.A.F.E. SEcurity AwArEnESS For EvEryonE

report all incidents and outages to the

State wide Service Desk on 1300 28 55 33

to report an incident anonymously to the

Security Management Group please complete the form at

http://intranet.hss.health.nsw.gov.au/infosec

Strap - 2nd headline to go

Beware. your email

trail may derail

Keep youR email safe and secuRe

For more information log into HETI and do the ‘Email Security’

module of your Cyber S.A.F.E. training program

@•Don’t send personal messages from

your work account

•Don’t forward work emails

or corporate data to your

personal account

•Remember that email is not private

•Check with the sender before

opening an attachment you

are unsure of

•Don’t send sensitive information

over email

•Respect email laws and regulations.

KEEp youR EmAIl

“At eHealth NSW, these principles mean making patient-focused tools that clinicians can use as quickly, effectively, safely and with as little fuss and bother as possible,” said eHealth NSW’s newly appointed Human Factors Specialist and User Experience Lead Anne Miller.

In this new position, Dr Miller is drawing on her extensive international experience to lead user-interface design efforts aimed at improving the design of eHealth NSW’s clinicial applications using human factors approaches.

With a PhD in the field of psychology (human factors), Dr Miller was most recently Associate Director of the Human Factors & Information Design Group in the Center for Research and Innovation in Systems Safety at the Vanderbilt University Medical Center in the US.

Having begun her career as a registered nurse specialising in intensive care, Dr Miller has since consulted to multidisciplinary software development teams in industries as diverse as telecommunications, finance, manufacturing and mining.

Dr Miller’s appointment strengthens eHealth NSW’s commitment to embedding User Centred Design in the development of all clinical programs, with room for improvement in current practice.

She will be working closely with Human Factors Specialist at the Clinical Excellence Commission and HealthShare NSW, Dr Thomas Loveday, transferring UCD principles, tools and

techniques into project development around the State.

“Human factors is all about accounting for the goals, motivations capabilities and limitations of people in our work system and redesigning the joint human-computer-work system to support high- quality patient care,” Thomas said.

Paediatric ICU Staff Specialist at The Children’s Hospital at Westmead, Dr David Schell, recently helped to facilitate usability testing of the electronic

Record for Intensive Care (eRIC) software.

“We brought nurses and doctors straight from their working environments into the simulation room, where they ran through various scenarios,” Dr Schell said.

“We recorded the tests so we can review the videos later to

make decisions about what problems the doctors or nurses had, and use that to redesign the software in such a way that it makes it easier to use in a clinical environment.”

Designing tools around usersFrom Google to NASA, the principles of User Centred Design (UCD) are at the core of any effective software interface.

Opening up about privacy

eHealth NSW’s Chief Information Security Officer Gilbert Verdian sat down with Sheila to get her take on how healthcare stacks up in its handling of precious, personal information.

GV: How does Australia compare internationally when it comes to protecting the privacy of its patients?

SF: Australia ranks among the top 10 countries/regions that have

implemented data privacy laws that protect personal health information. Although not as restrictive as the European countries, Canada and a few other parts of the Asia Pacific such as Hong Kong and New Zealand, Australia has become more aggressive about implementing and enforcing the protection of personal health information and the privacy of patients. The Privacy Act traditionally covered the protection of health information, however over the past few years privacy laws directly related to personal health information have come into force, including privacy laws related to eHealth records, especially at the state and territory levels.

GV: How do technical security controls complement and enforce privacy regulations?

SF: Technical security controls are only one aspect of enforcing privacy regulations and ensuring compliance. Organisations need to be

transparent about what personal data they are collecting, processing, storing, sharing and/or transferring before they can even address security. If you think of the analogy of a wheel, data privacy is the wheel and data security is a spoke on that wheel. Security is critical and needs to be in place, but the other spokes – consisting of the data collection, usage of the data, data protection laws governing the data, crossborder transfer restrictions, data ownership, data retention and access rights – are equally important.

GV: How are health organisations globally addressing compliance with privacy and security regulations?

SF: Health organisations globally are proactively addressing compliance with privacy and security regulations by implementing policies, procedures and

practices that ensure compliance with their legal obligations to protect personal health information of patients while ensuring the availability of critical health information to medical providers on a need-to-know basis. This becomes a balancing act and a determination of risk tolerance and mitigation. Most organi-sations are addressing three critical areas to ensure compliance: transparency, consent, and proportionality/reasonableness. Patients own their personal health information and only they can agree to who can have access to their data and why. By following the concepts of transparency, consent and proportionality/reasonableness, health organisations are able to address their legal compliance obligations while collecting, processing and managing the data required to provide the highest level of service to their patients and their organisations.

“Organisations need to be transparent about what personal data they are collecting, processing, storing, sharing and/or transferring before they can even address security. ”

“Human factors is all about accounting for the goals, motivations capabilities and limitations of people in our work system and redesigning the joint human-computer-work system to support high-quality patient care.”Dr Thomas Loveday

eHealth NSW recently played host to Sheila M. Fitzpatrick, Chief Privacy Officer for the US-based NetApp and one of the world’s leading experts in data privacy laws.

It’s critical that all our staff have a comprehensive understanding of cybersecurity so we can effectively protect NSW Health systems and data about our employees, customers and patients.

To help you find out more, eHealth NSW has launched new Cyber S.A.F.E. training in HETI Online.

eHealth NSW staff have until August 2016 to complete the training, so get started now by logging into your HETI Online account at http: / /hetionline.health.nsw.gov.au /

The training appears under the “My Online Learning” section on your home page.

Subject to evaluation of the program’s effectiveness within eHealth NSW and HealthShare NSW, it is hoped the program will be made more widely available across NSW Health.

The training is in eight 10-minute modules and covers:

1 Phishing Awareness

2 Mobile Security

3 Password Security

4 Social Engineering Awareness

5 Malware Awareness

6 Email Security

7 Travel Security

8 Physical Security

Get CYBER S.A.F.E now

Anne Miller

Sheila M. FitzpatrickNetApp Chief Privacy Officer

CONTENTSs CONTENTSs

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98

Human Capital Management ProgramThe Human Capital Management (HCM) program successfully ran a series of workshops late last year to agree on the general recruitment stream requirements for a new statewide electronic recruitment and onboarding system for NSW Health.

With healthy representation across rural, regional and metro Health Agencies, workshops explored key areas for general requirement including attracting and sourcing candidates, verifying credentials, the selection process, conducting background checks and reporting needs.

Key findings from these workshops have been published on the eHealth NSW intranet and are available to view at http: / / intranet.hss.health.nsw.gov.au /about /ehealth /corporateit /human-capital-management-program/recruitment-and-onboarding-project /stage-four

The next step for the program is to research the requirements for effective recruitment in specialised areas such as the recruitment of graduate nurses and Junior Medical Officers. These workshops will kick off in the coming weeks with the expectation that a complete list of requirements will be signed off in time for the system build and testing to commence in the latter half of this year.

The program will also this year begin work on requirements gathering for a performance and development management solution for the state.

eCredentialingFull implementation of the eCredentialing system for Senior Medical and Dental Officers (SM&DO) is anticipated in the near future, with the first Medical and Dental Appointments Advisory Committee (MDAAC) review to use the system scheduled in the coming months.

Four Health Agencies are now live with the statewide eCredential platform which, for the first time, will provide the capability for staff with the appropriate access to easily search for a clinician and view their approved credentialing information (including Scope of Practice) via an online system.

These Health Agencies will work over the coming months to incorporate the eCredential system into their end-to-end SM&DO recruitment process, using it to capture clinician profile information, route the review and approval workflow to validate submitted application information, and facilitate online reviews by local Medical and Dental Appointments Advisory Committees (MDAAC).

Corporate Programs update

HCMProgram

Recruitment and

On-Boarding

e-Credentialing

Performance and

Development Management

Talent and

Succession (Future Phase)

HealthRosterImplementation of the state’s rostering system, HealthRoster, continues apace with another four Health Agencies currently working on their implementation plans this year – Northern Sydney, Western NSW and Illawarra Shoalhaven LHDs and NSW Health Pathology.

A major focus for the HealthRoster program is the planned release mid-year of system capability for medical rostering and for the management of casual and agency staff.

“As part of our stakeholder engagement activities, we established a Medical & Dental Advisory Group, a Medical working party and a Casual and Agency working party to ensure that HealthRoster meets the business requirements for these specialised rostering functions,” said Program Manager Stuart Fox.

“We’ve been delighted with the input from the working group members and both working groups have signed off the agreed specifications which are now under development and expected to be available by the middle of the year for testing.”

Chaired by Dr John Sammut of the Clinical Excellence Commission, the working party will:

• Review and assess material tabled by projects/programs on proposed changes to clinical handover as a result of the introduction of new information systems;

• Review proposals and recommend standards for safe ‘transitions of care’ practices and procedures; and

Min Zaw Lwin, an Integration Analyst on the eRIC project, is the latest winner of an eHealth NSW Staff Excellence Award.

Since joining eHealth NSW in May 2015, Min has engaged LHD staff, designed ESB integration architecture, managed the eRIC integration implementation and developed a close working relationship with the vendor developer.

“Min’s attention to detail and dedication to delivering a superior service has been commented on by a number of external parties who have been impressed by his aptitude,” said Min’s manager, Integration Project Manager Livia Vicaretti.

“He truly focuses on delivering the best solution for all.”

Staff Excellence Award for eRIC analyst

Supporting transitions of careImproving the safe and reliable transfer of digital information to support the handover of care is a key objective of a new working party involving representatives of eHealth NSW and clinical experts in the fields of surgery, medicine, anaesthesia, intensive care and emergency.

• Identify issues requiring additional expert advice and research regarding transitions of care practices and consequent interoperability requirements for electronic systems.

The working party will convene in March 2016.

“Min truly focuses on delivering the best solution for all”

CONTENTSs CONTENTSs

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eHealth News Jan/Feb 2016

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1110

HealtheNet set to include pathology information

How do patients feel about electronic medical records?

From my point of view, there’s been no resistance whatsoever. I have a lot of chronic care patients and they have embraced the technology and they want that protection.

How do clinicians feel about it?

It’s very exciting for us. We feel it’s going to make things so much easier, I think it’s going to help the clinicians in speeding up their processes. We feel this is going to be a two-way street, between GPs and hospitals, they’re doing a wonderful job of getting discharge summaries through to us quickly and I think this two-way communication is going to help the whole health system work more efficiently.

For which patients is an electronic medical record most important?

I have several groups of patients for whom this is absolutely critical; it’s not only my aged care patients but a lot of my patients from other cultural and linguistic backgrounds – they struggle with transmitting information to other healthcare providers. I also have a lot of patients with mental health issues and a lot of my ‘grey nomads’ – they are people who really need that help and protection.

What kinds of scenarios are they most beneficial for?

When patients arrive at hospital after accidents they are often not in a good state and their families are very distraught so being able to convey correct information quickly can be quite difficult.

How important do you think eHealth NSW programs are for patients and clinicians?

eHealth systems are absolutely vital in helping to guide people through the maze of healthcare. Most GPs are fully computerised, we have secure messaging and, provided we have our health records up to date, eHealth systems are absolutely vital.

eHealth systems are absolutely vital, says Sydney GP

The partnership marks yet another step towards consolidating patients’ health information, which in NSW is often spread across a vast number of different locations and incompatible computer systems.

HealtheNet provides NSW Health clinicians with secure and immediate access to a patient’s recent medical history from across all NSW Local Health Districts and a patient’s national My Health Record.

It also includes the secure electronic messaging of patient hospital discharge summaries to GPs, and the sharing of NSW hospital discharge summaries with the national My Health Record, where a patient has one.

Now that it is being expanded to include NSW Health Pathology information, the HealtheNet system will be enhanced and even more able to improve quality of care, increase patient safety and improve patient outcomes.

The latest project will be rolled out in a phased approach, with Pathology West and South Eastern Area Laboratory Services expected to integrate first, followed by Pathology North, Sydney South

West Pathology Service and Sydney Children’s Hospital Westmead.

Led by Program Director Julie Cashin, the HealtheNet team has been holding workshops with each of the pathology networks and NSW Health Pathology clinical streams to gather requirements and the business rules for the design of the Pathology Integration.

HealtheNet Change Manager Steve Badham said the benefits of the Pathology Integration project include:

• Consolidated NSW Health pathology results will now be located in a single HealtheNet Clinical Repository;

• Clinicians will have immediate, 24/7 access to pathology results across organisational boundaries, assisting them in the provision of timely and quality patient care;

• Better support for clinical workflow and improved ability to carry out coordinated care initiatives;

• Reduced costs associated with duplicated or repeated procedures/studies; and

• Greater consumer access and control to manage key information pertinent to their healthcare.

NSW Health public pathology results will be shared with the national My Health Record, so the patient, their GP and other healthcare providers can access them, Steve said.

Pathology results from private laboratories and public laboratories in other states will be made visible in the My Health Record information in the HealtheNet Clinical Portal.

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eHealth News recently interviewed Dr Hans Blom, a GP at a private practice on Sydney’s northern beaches, on the benefits to clinicians and patients of HealtheNet.

Did you know?NSW Health Pathology:

• Brings together 5 clinical and scientific networks

• Operates 60+ laboratories

• Has around 200 pathology collection services in NSW public hospitals and community health facilities

• Employs 4,000+ staff

• Conducts more than

61 million tests per year

Did you know?

eHealth NSW and NSW Health Pathology have joined forces on a project to share NSW Health pathology results with HealtheNet and the national My Health Record system.

Dr Hans Blom

CONTENTSsCONTENTS

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12

eHealth News Jan/Feb 2016

Now in its seventh year, the HealthShare NSW and eHealth NSW Expo has grown to become the largest event on the NSW Health calendar, attracting more than 1,250 delegates and a popular trade exhibition featuring more than 95 trade booths.

The event, which will again be held at Rosehill Gardens in Sydney’s west, features a day-long program of insightful speakers sharing their ideas and experiences.

Stay tuned for guest speaker announcements in coming months.

For more information, visit http: / /www.hsnsw-ehnswexpo.health.nsw.gov.au /

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S P O N S O R S H I P P R O S P E C T U S

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G R A N D P A V I L I O N • R O S E H I L L G A R D E N S • R O S E H I L L

Get set for Aug 5th Friday 5 August 2016 at

Rosehill Gardens, Rosehill.

Expo provides a great opportunity for teams at eHealth NSW to showcase their work. Start thinking about your stand now and register your interest via [email protected]

For more information contact Dearne Waters on 8644 2302.

Keep an eye out during coming weeks for the opening of nominations for the eHealth NSW Service Awards.

This exciting annual event, now in its fourth year, will celebrate our highly esteemed award winners at the conclusion of Expo, followed by a cocktail function at the venue.

/hsehexpo @hsehexpo @hsehexpo

THE TRADE EXHIBITION SOLD OUT IN 2015!

EXPO2015 1236 ATTENDEES 93 TRADE EXHIBITORS COFFEE CARTS PHONE CHARGE BAR JUICE BAR

Friday 5 August 2016Grand Pavilion Rosehill Gardens, RosehillFor information on the program, speakers and sponsorship opportunities visit: www.hsnsw-ehnswexpo.health.nsw.gov.au

Fw

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