efficient and sustainable delivery of government services in india leveraging ecommerce 23 rd...
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Efficient and sustainable delivery of Government Services in India
Leveraging eCommerce
23rd December 2015
EY refers to the global organization, and/or one or more of the independent member firms of Ernst & Young Global Limited
India… emerging “e” scenario
1995 … beep….crrrrr…..beep dialup internet services in 6 cities
Today, 25cr+ Internet Users►Growth rate: 38%
►Mobile Internet: more than 50%
Theme presentationPage 2
(Source: DoT, RBI, News Reports)
eGovernance…NeGP…eDelivery of Services
Theme presentationPage 3
681b More than 681b National e-Transactions since 1st Jan 2015 (Source: e-Taal)
31 More than 31 e-Governance MMPs being implemented under NeGP(Source: DeitY)
e-Commerce Revolution
Theme presentationPage 4
More than 500 start-ups1(Source: Economic Times)
More than Rs. 70,000 cr in venture money1(Source: Economic Times)
About 125 million shoppers spent Rs. 45,000 cr in 20141(Source:
Economic Times)
Estimated value of the Indian e-Commerce Market by FY’2020
70K cr
500
45K cr
650K cr
2015
(Source: Goldman Sachs report)
1
India… exponentially growing “e-commerce” scenario►25cr+ Internet Users
►Growth rate 38%
►Mobile Internet more than 50%
►Online Transactions►2013 : 180 lakh
►2014 : 250 lakh
►2015 : 380 lakh (expected)
►Mobile Payments►Rs. 8000cr +
►225m transactions
Theme presentationPage 5
(Source: DoT, RBI, News Reports)
Partnership
Theme presentationPage 6
Informational
Transactional
Authentication
Online Marketplace
Aggregator
Social Network selling
Health
Education
Supply Chain & Logistics
Payment Gateways
Postal Services
Travel sector
Authentication Services
G2C/G2B Services
e-Commerce Business modelsS
yn
erg
y b
etw
een
Govern
men
t &
e-C
om
merc
e p
layers
Win-win, and, again “win”
Theme presentationPage 7
Increased reach of Govt. services / products
Higher Effectiveness and Efficiency quotient
Potential of increasing revenues through increased type and volume of transactions
Increased transparency and accountability
Leveraging the partnership as a means to execute CSR (Corporate Social Responsibility)
Increased Citizen
Satisfaction
Higher Visibility
Grouping of services around user
requirements & behavior patterns
Ease of Use
Tracking
Can act as a catalyst for increased innovation & system re-engineering to cater to a new world of opportunities
Pre-requisites
Theme presentationPage 8
Concerns related to Information Security & Privacy
Identification areas of compliances required as per Govt. norms
Strengthening of back-end processes for smooth provision of services to the e-Commerce platforms
Assessment appropriate pricing of product / services keeping in consideration the wide scale socio-economic impact
Internal capacity building & readiness for the new collaborative model
Re-design/upgrade of existing systems to seamlessly fit and deliver the requisite
Innovative Thinking, Disruptive Ideas, Open Approach
