Effective Feedback

Ideas for a workshopPrepared by Marina Pavlova, Signus Ltd,

September, 2010

Prepared by Marina Pavlova, Signus Ltd 2

Workshop Plan

• Introduction• Role play & Analysis– Preparation– Performance

• Summary

2010.09.07.

Prepared by Marina Pavlova, Signus Ltd 3

Introduction

Objectives: – Revealing participants’ attitude towards

giving/receiving feedback – Identifying key learning objectives from the exercise– Warming up

Task: answer 2 questions – What is the most challenging for me when giving

feedback?– What is the most challenging for me when receiving

feedback?

2010.09.07.

Prepared by Marina Pavlova, Signus Ltd 4

Role Play & Analysis - Preparation

• Objective: – Practicing difficult feedback in a safe environment in order to improve feedback

giving skills – Practicing giving and receiving feedback in 2 different environments – role play

and analysis• Preparation:

– Every participant reads written information about his/her role, which is either “a manager” or “an employee” (scenarios are worked out based on common situations)

– Every participant is asked to define his/her learning objective in terms of giving feedback that he/she would like to work on

– Preparation happens 2 times – first time every person receives one role, which is either “a manager” or “an employee”, second time every person receives a new role, which is opposite to the first role from a different scenario (meaning all managers now become employees and vice versa).

2010.09.07.

Prepared by Marina Pavlova, Signus Ltd 5

Role Play & Analysis - Performance

• Performance: • A pair performs in front of the room, others act as observers and

take notes• After every role play both “a manager” and “an employee” share

their feelings experienced during the exercise• Then a person, who was acting as a manager is welcomed to a

“warm seat “ – this means he/she asks the group one specific question related to his/her learning objective and the group (one by one) provide feedback answering this question

E.g. Learning objective: When giving feedback, support every judgment with at least 2 examplesQuestion posed to the audience: “What can I improve in terms of providing examples, when expressing my judgments to an employee?”

2010.09.07.

Prepared by Marina Pavlova, Signus Ltd 6

Summary

• Objectives: – reflecting on what has been learned during this

exercise – Identifying new learning objectives

• Task: answer a question– What hints have you obtained during this

workshop that can help you overcome challenges identified before (during Introduction)?

2010.09.07.