Effective FeedbackHow to Build and Give

     We must always think about things, and we must think about things as they are, not as they are said to be.

 - George Bernard Shaw

     ”     

 ”

 Brent Hughes

Remember – Its all about perceptions…

My fishbowl

is the greate

st!

What he sees….

What we see….

…perceptions…

It is all invented“

“

Everything you know, or

think you know, is built upon a

network of hidden assumptions or

prejudice already within you.

We need to break through

this box of assumptions and

envision things as they really are,

or can be.

Lazy!

Try to become emotionally detached from your feedback. It needs to be objective and specific.

     When we judge or criticize another person, it says nothing about that person; it merely says something about our own need to be critical.

     ”     

 ” - Anonymous

Effective feedback is

important in helping people

develop.

Tell them how their performance or behavior impacted you…

Be Specific

When?How?Why?

General

Don’t be general in your feedback statements.

I think your attitude sucks…

General Statement

Your statement during the meeting at 1 made me feel 

belittled because...

I thought you showed great interest when discussing the next 

quarter goals during our last meeting because…

During that sales call I thought you showed great charisma by 

doing…

Describe behaviors or actions and frame in specifics…

Judge actions, not individuals.

“You are abrasive and arrogant.”

Your feedback

“Who do you think you are calling me arrogant?!?”

What they are thinking…

Where this feedback leads

is useless…

Effective feedback is best done sooner rather than later & never goes on too long.

Good!

Bad!

Good!

The feedback sandwich only serves to muddle communication.

Give them credit and give the effective feedback will all beef and no bun!

Avoid Traps or threats disguised as feedback.

Don’t psychoanalyze or give advice unless asked.

You don’t have a degree in psychology, so don’t pretend you are a psychologist!

Only speak for Yourself.

Baaa

BaaaBaaa

Baaa

Baaa

Baaa

Baaa

Everyone’s saying baaad things about

you

Questions to ask yourself before giving feedback…

? Why did I notice this behavior & what does it say about me?

What non-verbal feedback am I giving?

What tone of voice would I like to be talked to when receiving feedback?

AngryAnnoyedBetrayedBoredCalmCaptivatedDisturbedEcstaticElectrifiedFearfulFoolishFranticFrightenedGladGoodHappyHelpfulHelplessHonored

HurtIgnoredImpressesInspiredIntimidatedIsolatedJealousKindLonelyLowMadMiserableNervousOutragesOverwhelmedPeacefulPetrifiedPleasedPressured

ProudRefreshedRejectedRelaxedRestlessRewardedSadSatisfiedScaredShockedSkepticalStartledSympatheticTemptedTentativeTerrifiedTerribleThreatenedTired

TroubledUneasyUnsettledVehementVitalWelcomeWonderfulWorried

Word with impact.

Don’t forget: Feedback can be positive as well.

Your idea about that new flux capacitor is great!!!

Any Feedback should inspire & promote.

All feedback should be built so as to spark a desire to change or move forward…

X infinitiPRESENTATIONS