eena 2016 - handling big data (3/3)
TRANSCRIPT
How understanding your data improves
your operationsEENA Conference 2016, Prague 6.-8.4.2016
Seppo Merikoski
Insta DefSec Oy
Sense making of the ERC operations
Seppo Merikoski
Where should the field resources be
located to meet the areal SLA
requirements?
What kind of capabilities we are lacking
the most and what would be most cost
efficient way to fix the situation?
Do we need more training? (Are
there remarkable deviations within
the personnel’s performance)?
Where are the issues in our
decision making process? (Is there
a pattern linked with the situations
where we fail to make right actions)
Simple KPIs just ain’t enough
• Logs
• User activities
• Calls
• Voice
• Risk analysis
• Tasks
• Sensor Events
• Unit & Resource Data
• …
Analytics-Based Decision Making – in Six Key Steps
1 Recognize the problem or question
2.Review previous findings
3. Model the solution and select the variables
4. Collect the data
5. Analyze the data
6. Present and act on the results
Seppo Merikoski
Davenport 2013
10-20%
20-30%
50-70%
10-20%
5-20%
THE NEW FINNISH ERC IS
Seppo Merikoski
Fact sheet:
- 4 mio calls per year
- 1,6 mio dispatched tasks
- 6 ERC's, 2 datacenters
- up to concurrent 200 operators
Powered by Insta
ResponseTM
Insta ResponseTM – Integrated system – Integrated Data
Seppo Merikoski
Reporting
Database
Insta Response Reporting and Analyzing
• All the data in a consolidated
database
• Open SQL interface
• State of the art analyzing and
reporting tools by Tableau
• Delivery of dynamic reports via
portal based on roles
Seppo Merikoski
1 Recognize the problem or question
2.Review previous findings
3. Model the solution and select the variables
4. Collect the data
5. Analyze the data
6. Present and act on the results
… plus easy blending of external data e.g. finance or weather conditions…
Examples
Seppo Merikoski
Examples
Seppo Merikoski
Examples
Seppo Merikoski
Examples
Seppo Merikoski
Quality of response
Saving lives.Saving time.
Saving money.
Welcome to booth #16 to find out more about Insta Response™
Seppo MerikoskiBusiness [email protected]
Insta DefSec Oy Safety and Security Solutions