e-philanthropy

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e-Philanthropy Technology and Philanthropy Munir Ahmad International Advisor Civil Society and Technology

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Presentation for the East African Philanthropy Conference

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Page 1: E-philanthropy

e-Philanthropy

Technology and Philanthropy

Munir AhmadInternational Advisor

Civil Society and Technology

Page 2: E-philanthropy

Agenda

• Why online giving is important

• Global trends and the giving landscape

• Facts and figures

• Giving websites

• 10 e-Fundraising mantras

Page 3: E-philanthropy

“…make no mistake: The e-philanthropy revolution is

here to stay, and it will transform charitable giving in as

profound a way as technology is changing the

commercial world. NGOs that have dismissed e-

philanthropy or run from it in confusion, will, sooner or

later, need to become reconciled to it. If they don’t, they

risk losing touch with donors and hurting the vitality of

their work.”

in Chronicle of Philanthropy

Page 4: E-philanthropy

The Context

• Access to Internet, 3G, SMS and mobile money open up the tools for people to

decide and donate to the causes that they want to support

• Individual donations are now the largest component of philanthropy

• Online Giving Marketplaces (such as Globalgiving, DonorsChoose, Give2India)

raise significant amounts of money

• Following years of donor funding, aid agencies are now concerned with donor

dependency and a lack of organisational sustainability (USAID discussion series 2013)

• Online Information hubs such as GuideStar and Charity Navigator play a role in

ensuring transparency

• Social Technology has the potential to help spread the word about smaller, more

community based organisations and projects

• Mobile money penetration is growing rapidly in developing countries and provides a

less expensive and easier way to donate funds

Internet, mobile phones, mobile money and social networks are changing the fundraising and philanthropic landscape

Page 5: E-philanthropy

WHY ONLINE GIVING MATTERS?

Page 6: E-philanthropy

Why online giving is important

• Online giving is expected to track to the trends of

online shopping and online banking

• Consumers value the convenience and speed of online

transactions.

• Online giving is becoming donors’ main avenue of

choice at times of disaster.

Page 7: E-philanthropy

Why online giving is important

• Reduce processing costs while increasing efficiency.

Online giving is particularly cost-effective.

$0.80

$0.24 $0.23 $0.20

$0.10 $0.07 $0.06 $0.04 $0.03

$-

$0.10

$0.20

$0.30

$0.40

$0.50

$0.60

$0.70

$0.80

$0.90

2004 2005 2006 2007 2008 2009 2010 2011 2012

GlobalGiving supply chain processing Efficiency (per $1

donation)

Page 8: E-philanthropy

• Attract new donors at a much lower cost

• Reach a more diverse group of people (including diaspora)

• Access money faster

• Build awareness

• Convenience

• Immediacy - reduce time between decision to give and fulfillment

• Faster feedback – donors require more engagement and

interaction

• Instant gratification from the donor perspective

• Increased transparency and accountability

• Promote social giving (social networks) and many-to-many

donations

Why use technology for Philanthropy?

The Web offers an excellent opportunity to cast a wider net to better communicate with current donors and reach out to new ones.

Page 9: E-philanthropy

FACTS AND FIGURES

Page 10: E-philanthropy

Online Giving

Source : Online Giving Study – Network for Good

Page 11: E-philanthropy

Some facts and findings

• 2011 - more than 65% of Americans donated online

• More than 40% of Americans and Europeans go first to social networks

to learn more about the cause before donating

• The online giving experience has a significant impact on donor loyalty,

retention, and gift levels

• Recurring giving is a major driver of giving over time

• Relationships matter - Raising funds online is not about technology

Source: Online Giving Study / Network for good

Page 12: E-philanthropy

New Breed of Donors

• Reads email before traditional mail

• Gives higher than average direct mail gifts

• Busy, satisfy interests on their schedule

• Expects information to be personalized

• Expects immediate feedback

• Demands information to take decisions

• Expects a simple way to give

2002 ePhilanthropyFoundation.org

Page 13: E-philanthropy

FINDINGS

Page 14: E-philanthropy

Did you know?

Who Gives Online?

• Online givers are young, with men and women giving in equal numbers (average age is 38).

• Nearly all – 96% – of online donors reported having already donated offline

• A significantly lower percentage – 62% – report having given online before (recurring givers).

• Donors are not new to giving, but they tend to be new to giving online.

Page 15: E-philanthropy

Did you know?

Factors influencing donations

Page 16: E-philanthropy

Did you know?

When Do Donors Give

Online?

• Donors turn to the

Internet at times of

disaster and for year-end

giving.

Page 17: E-philanthropy

Did you know?

Page 18: E-philanthropy

Did you know?

• People seem to be at their

most generous on

weekdays, not weekends.

• Most donations are made

during normal business

hours.

Page 19: E-philanthropy

Did you know?

Page 20: E-philanthropy

The Long Tail of Giving

Page 21: E-philanthropy

The Long Tail of Receiving

Page 22: E-philanthropy

Traditional Charity Vs e-Philanthropy

Traditional Charity e-Philantrophy

Who The wealthy Everyone

What Donating money Investing time, skills and money

How Through large organisations Directly to people and grassroots

organisations

Why Broad humanitarian goals Personalised projects coming

directly from communities

Result Impersonal More focused

Benefits People – the donor don’t meet People – the donor receive direct

feedback

Page 23: E-philanthropy

GIVING SUPPLY CHAINS

Page 24: E-philanthropy

Online Giving supply chains

Direct Website giving

Portal giving

Mobile Giving

Social Giving

Information hubs

Page 25: E-philanthropy

Giving by channel

Page 26: E-philanthropy

TECHNOLOGY FOR DIRECT GIVING

Third Party Tools

• Simple to use

• Fast to implement

• Cheap

• You have to do it

their way

Page 27: E-philanthropy

GIVING PORTALS

Page 29: E-philanthropy

Example Donorchoose.org

Page 30: E-philanthropy

Information Hub

• Online database of registered civil society organisations

• Sector information with trend data

• Transparent public information

Civil

Society

Org.

CSO DatabaseContact Details

Financial Profile

History

Governance

Management

Activities and Programmes

Beneficiaries

Researchers

Donors

Volunteers

Other CivilSociety

stakeholders

Presentation

Layer

Helping to better understand civil society in a country or region

Page 31: E-philanthropy

Example : GiveIndia.org

Page 33: E-philanthropy

10 E-FUNDRAISING MANTRAS

Source: Network for good

Page 34: E-philanthropy

1. I will maximize online giving.

• Use a reliable, flexible solution for online donation

processing

• Don’t be ashamed to get active.

• Leave the door open to donations everywhere.

• Track your donations.

• Remember to make giving about the donor – not about

your organization.

• Be transparent.

• Set a goal.

Page 35: E-philanthropy

2. I will get mobile.

Ask yourself:

• Is your website mobile‐friendly ?

• Are your emails easy to read on

mobile devices?

• Are important articles or available

in a format that can be read on a

mobile device?

• Is it easy to share your content

on social media?

Page 36: E-philanthropy

3. I will be the donor.

• Visit your nonprofit home page

• Sign up for your nonprofit’s email list

or newsletter

• Make an online donation to your

nonprofit

Page 37: E-philanthropy

4. I will grow my email list.

• Encourage email signups by

showing value – not just another

e‐newsletter

• Build your email list.

• Create a special offer.

• Find a reputable email service

provider (ESP).

Page 38: E-philanthropy

5. I will tell a great story.

• Everybody has a story to tell.

• Nice is not enough.

• Don’t be too close and don’t be too far.

• Share your senses.

• Always keep your audience in mind.

• Fit into a larger trend or story.

Page 39: E-philanthropy

6. I will rethink my messenger.

Ideas for Compelling Nonprofit Messengers

• People who have been helped by your organization

• Donors

• Volunteers

• Fans

• Partners

• Kids who care about your issue

• Local leaders

The bottom line: make sure you’re not the only one saying your work is great!

Page 40: E-philanthropy

7. I will retain my donors.

• Thank your donors three times for every one time you

ask for more money.

• Experiment with handwritten notes, phone calls,

drawings, and volunteer‐written thank‐you letters.

• Tell them what you did/are doing with their donations and

why it matters.

• Be fast. Send receipts and personalize thank‐you

immediately upon receiving a donation.

• Focus on donor retention more than donor acquisition.

Page 41: E-philanthropy

8. I will use my website wisely.

• Use text efficiently – less is more

• Use more photos and video to showcase your work.

• Determine what you want visitors do and offer a clear

call to action.

• When it comes to your donate button, think big, bold and

above the fold.

• Make it easy for people to share your site with their

family and friends.

Page 42: E-philanthropy

9. I will be smart about social media.

• Offer a sneak peek of an upcoming newsletter, event or program.

• Show what goes on behind the scenes at your office.

• Introduce a member of your staff.

• Report from the scene of your work or event.

• Share photos of your volunteers in action.

• Connect your work to a news story or trend.

• Ask a trivia question related to your cause.

• Share a testimonial from a beneficiary or supporter.

• Celebrate a success story.

Page 43: E-philanthropy

10. I will measure and test.

• Be clear on your goals.

• Outline a testable hypothesis.

• Outline your testing methodology.

• Outline the metrics you will measure.

• Review, reflect and adapt

Page 44: E-philanthropy
Page 45: E-philanthropy

GROUP WORK

Page 46: E-philanthropy

1 – Giving Platforms

Objective : Understand how giving platforms can help us

• Go to www.globalgiving.com

• Identify:

– How does the site work?

– What are the main features/functionalities?

– Which are the strongest/coolest features?

– Would you be compelled to give? Why? Why not?

– What is missing on the website? How could you make it better?

– What are the benefits for organizations to work with them?

– How can an organization engage?

• Procedures, Obligations, etc.

Page 47: E-philanthropy

2 – Direct Giving

Objective: Create an on-line fundraising strategy

• Imagine you just started an NGO (you can use one existing)

• Identify:

– Who is your audience for the website?

– What features/content you would have in your website?

– How would you encourage on-line giving?

– What other complementary strategies would you have? In which

channels? How would you manage those channels/strategies?

– How would you integrate your offline strategies with online

strategies?

– Create a plan of implementation of the overall project

Page 48: E-philanthropy

3 – Storytelling and feedback

Objective: Understand how to tell your story and create donor

retention

• Discuss:

– Why stories are important in fundraising?

– How can we tell better stories?

– What should be included in the stories?

– What media can we use and how?

– Identify some best practises and recommendations

– Identify some good examples online to showcase

– How should we provide feedback to donor? Discuss best

practises

– What strategies can be used to improve donor retention?

Page 49: E-philanthropy

Munir AhmadInternational Advisor

Technology and Civil Society

[email protected]