e-Goverment

Access information, procedures and services through virtual media 7x24

Connecting internal and external “customers” from the city of Medellín

e-Goverment Medellín

CITY OF MEDELLÍN

Total Area 380 km2Rural 71%Urban 29%Population 2.5MM

$$Income U$ 306.5 MMExpenses U$ 83.9 MMPublic debt U$ 29.6 MMInvestment U$ 239 MM

External CustomerCitizens 1.350.000Business 250.000Property tax units 850.000

Internal CustomerEmployees 5300contractors 2300

e-Goverment Medellín

Problem The only channel available to serve the citizens was face to faceTarget citizens, business, property tax unitsBudget U$10

Key Strategies for Success

Citizens attention services

Organizationalefficiency

e-Goverment

Operating efficiency

Digital infrastructure

Employee attention services

Achievements

Governance

IT restructuring

Budget strategic plan

Security and operational continuity

Infrastructure

Information systems

Citizen portals

Decentralized Citizen attention

Multichannel attention

LESSONS

The projects needs continuity: Every 4 years changes the

priorities with every government

Make business in COP: U$ rate affect a lot the budget

Guarantee budget: Its every day project

Strong digital architecture: IT must be an strategic

department