dublin airport – journey towards sis · sis gm - sr9 10 was it all plane sailing? • it takes...
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SIS GM - SR9
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Dublin Airport – Journey Towards SIS
Kieran Kirby
IATA World Financial SymposiumDublin, 26th to 28th September 2017
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The Dublin Airport Snapshot
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Dublin Airport contributes….
€8.3 billion to Ireland’s GDP
That is 3.1% of total
Source: Dublin Airport Economic Impact Study InterVISTAS April 2017
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The largest transportation hubin Ireland
Over 1,500 local, urban, national bus and coach movements daily
Biggesttaxi rank and car park in Ireland
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1st Airport in the world to receive ISO55001 quality
mark
Fastest WiFi of any European airport – one
click, no registration, no
limits
Most checked in Facebook location in
Ireland
First touchless bag drop kiosks
in the world
The only European Capital
City with US Preclearance and
Lounge
Award Winning Customer Service
First to use ‘honesty payment’ for bottled water
Two Time World Routes Marketing Winners
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Why SIS?
8 *Source - IATA
Airline Direct Operating Expenses
$429B p.a.
Airport Charges$50B p.a.
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Where did Dublin Airport start?
PAPER…
……EDI
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What we wanted from our journey?
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What was our deliverable?
TIME
COST
QUALITY
Return on Investment
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Who did we need?
IT & Finance Airlines
LHR
IATA SIS
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What are the benefits?
Demands and promotes better quality IATA and most airlines
support the initiativeOne stop shop for delivery of invoices to airlines
Fewer disputes – more confidence in airport billing
Single format to be supported by IT
A Win for Airlines?
• Most airlines already use SIS for interline agreements between airlines
• Why not between airports and airlines?
• Better to have one format rather than develop and support multiple EDI’s to airlines
• Good return on investment• DSO improvement in airline
payments• Once the initial IT project has
been completed easy to on-board further airlines
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A Win for Airlines?
• If the airline is already a SIS member there are no extra costs!
• Provides a legal summary invoice (backup is included in the detailed IS-XML)
• It achieves legal archiving• Guarantees getting the invoice to the
right person• It facilitates payment terms
compliance, particularly for fuel and airport charge invoices
• It’s much easier and faster to retrieve the invoice from the archive
• Reduces storage costs• Reduces lost invoices
A Win for Airlines?
• IS-XML supports standard invoicing
12 charge categories
80 charge codes
>400 charge types
• Invoices can be received from airports, handlers, fuellers, navigation and airlines
Airport Ground Handling
ATC Mail
Cargo IT Services
Engineering Partner Alliance
Finance Property
Flight Ops Service Provider
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A Win for Airlines?• It’s more than an electronic invoice –
it is the transmission of data• It drives quality and accuracy of
information being received by the airline
• It enables automatic invoice matching• It can quickly detect inaccuracies• It assists speed and accuracy of
financial statements• It supports accrual accuracy
A Win for Airlines?
• Addresses airline issues around manual processing, reconciliations and accruals
• SIS facilitates efficiency• It frees up staff to perform value add
activity• It facilitates profit analysis and
improves effective decision making• It enables new route modelling
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Was it all plane sailing?
• It takes time!• It takes money!• Effort is required to map the IATA
charge categories, codes and code types
• It involves a little risk – the airline / airport setups may not be aligned
• It requires testing• And more testing
Why SIS?
Reductions in:
cost, rework, mistakes and errors, improvement in lead time / cycle time
Increases in:
profitability, productivity, quality, customer satisfaction, capacity, responsiveness, visibility into operations, development of personnel, employee satisfaction, innovation and creativity
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Did Dublin get RoI?
TIME
COST
QUALITY• No remaining
customers on paper
• Simplified invoice dispatch process
• One solution to support
• Initial cost treated as Capex
• Ongoing costs -US$0.93 per invoice
• DSO reduction
• Fewer invoice queries
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What’s next?
• Share our experience with other airline suppliers, ground handlers and fuellers
• Enrol more airlines
• Grow the ‘Airport to Airline’ community
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What can you do?
• Contact me – switch SIS on!
• Airports - Get in now
• Airlines – start with your base airport
• Grow the community
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Thank you
Any questions?