driver hire client support strategy

Introduction to

Driver Hire

Temporary Staffing Permanent

Recruitment 24/7 Operational Training Quality Assured International Recruitment eServices

http://www.driverhire.com.au/

http://www.driverhire.com.au/

www.driverhire.com.au www.dhappointments.com.au

Driver Hire

• To demonstrate how using Driver Hire for your labour hire will be a better value for money option than your current provider.

• To demonstrate our commitment and desire to support your outsourced labour hire and recruitment strategies through casual,

contract and permanent recruitment.

• To establish a mutually beneficial way of utilising the variety of Driver Hire Australia products and advanced technologies to support

you in both training and back office cost effective systems.



Objective

Service Promise

• We work hard to understand your business and to get know your needs.

• We are available 24 hours a day, 7 days a week, 52 weeks a year.

• When you contact us, irrespective of the time of day, you’re dealing with local people who understand your business – not a

remote call centre or an answer service.


Driver Hire

Does your agency provide all of the below as a minimum?

Just a few of the areas that make Driver Hire unique.



Checklist

Question Current Agency Driver Hire

100% transport & logistics recruitment focused

Over 32 years experience recruiting for the transport & logistics industry

All internal staff trained in transport & logistics legislation

24/7 contactable with a local person you know not a call centre

National coverage specialists in transport & logistics

All casuals interviewed face to face

All casuals undertake specific transport related electronic skills based assessments

All drivers licence checked

Minimum 2 references taken

Ability to bespoke inductions and e-Assessments to your requirements

Fuel Efficient Driving & Customer Service in the Transport Industry training

Active members of transport industry regulators and transport safety groups

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCMW4256ijMgCFeWDpgodcdEIGw&url=http://www.gbt.literaryconnections.co.uk/&psig=AFQjCNFDKRwvM3I72sD8qXH85WVZasH8YA&ust=1443067157135541













Driver Hire



About Us

Driver Hire Australia are the only national dedicated transport and logistics recruiter in Australia.

Driver Hire Australia is a successful and rapidly growing supplier of driving and non driving staff to the Australian transport and

logistics industry, offering the full range of casual and permanent recruitment services.

Driver Hire was founded in 1983 in the UK, and boasts a growing nationwide network of well over 100 offices. Driver Hire Australia

is now well established with offices in Western Australia, Queensland, Victoria and New South Wales with a number of planned office

openings to widen our national coverage.

As well as opening organic offices across Australia, New Zealand and Tasmania, Driver Hire are committed to expansion through a

number of acquisitions.


Driver Hire

Driver Hire are part of the Specialist People Services Group. A group of businesses dedicated to delivering outstanding customer

service and recognised as market-leading specialists in their respective sectors

o Backed by Lloyds Development Capital

o Headquarters in Bradford

o Annual revenues of c$250m

Specialist People

Services

Logistics

Driver Hire UK

Logistics recruitment

Driver Hire Training

Non-asset based

logistics training

eServices

Online compliance and training

services

Rail

ISS Labour

Recruitment & training

for rail sector

International

Driver Hire Australia

Logistics recruitment & training



About Us

Delivering Quality

The most crucial part of any assignment is your chosen supplier’s commitment and capability to recruit the people you need.

Quality is at the heart of everything we do. We have robust recruitment and assignment management processes, backed up by our

connection to our long-established UK division.

Our association with the logistics authorities and trade body memberships help us keep up to date with current legislation.

All of this means you can be assured that you’ll get the staff you need, when you need them – and what’s more they’ll be of the very

highest quality.


Driver Hire



Recruitment Services

Whether your requirement is casual or permanent, Driver Hire Australia is able to support your recruitment across a wide range of

transport and logistics roles, including:

Drivers of all classes

Offsiders

Industrial Hygiene Operatives

Plant Operators

Forklift operators

Warehousing

Stores & inventory

Mechanics

Boiler Makers

Welders

Trades assistants


Driver Hire



Paint sprayers

Fleet Controllers

Supervisors

Managers

Yard Staff

OH&S Executives

Order Pickers

Machine Operatives

General Labourers

Senior Management

Transport Office Admin Staff

Recruitment Process

Our recruitment service is simply a better way of recruiting. When you ask us to find a member of staff for you we will undertake a

detailed customer needs analysis

Visit your organisation (if it’s the first vacancy we are handling), to ensure we gain an appreciation of the company culture ,

environment and OH&S etc.

Take a full job brief and ‘person specification’

Search our extensive database of fully vetted candidates and advertise, when necessary

Conduct a 150-point skills test, right to work checks, Driver Hire electronic e-Assessments and licence check

Tailor Made Recruitment

It’s important that the service we provide fits your needs as precisely as possible, so we’ll gladly tailor a package for you .

For example, we can:

Recruit for multiple sites, in one co-ordinated recruitment campaign

Dedicate implementation team

Work to your clearly defined Service Level Agreements, quality measures and controls

Provide on-site training and/or inductions

Bespoke electronic assessments may be developed and implemented for your specific needs

www.driverhire.com.au

www.dhappointments.com.au

Driver Hire



Screening Applicants


Driver Hire



Through our online advertising alone Driver Hire Australia receives over 1,000 direct applications for employment per month. All

applications are read to identify our strict requirements of suitability.

A few of the key areas we look to identify immediately through a resume are;

Location

Suitability for the position applied for

Have they followed application instructions

Driver Hire Assessments

Grammar

Qualifications

Licences/Tickets

Number of jobs held in the last 2 years

Continuity of positions held

Gaps in employment

Length of experience in the role applied for

Continuity of employment in the transport and logistics industry

As you will see from this report over the last 30 days.

• 800 applications

• 157 telephone interview

• 23 face to face interviewed

• 12 employed

This information demonstrates our strict scrutineering of every

applicant which on average represents that we employ less than

2% of applications received.


Driver Hire



Candidate Screening Application Process


Driver Hire



Face to Face Interviewing

Once we are satisfied the applicant is a potential suitable employee they are invited in for a one on one face to face documented

interview. All interviews are on an appointment basis explaining;

Date & time of interview

Pre interview tests required

Right to work documentation required

All licences, certificates and or tickets

What Other Services Can We Provide

As well as our professional recruitment services Driver Hire also offer a full range of other products and services all developed,

designed and implemented by our in house marketing and IT development team.

The benefits to our customers are significant knowing that everything we do is transport and logistics focused.

Training

e-Learning

dh Licence Check


Driver Hire



Agency Management System

e-Assessments


Driver Hire



Driver Hire e-Assessments

In today’s market quality is everything. Driver Hire Australia put our drivers through a number of e-Assessments before any offer of

employment. Developed and built by our own internal developers we also have the capability to tailor make assessments for you at a

very low and cost effective commercial arrangement.

Bespoke Customer e-Assessments

Induction

Fuel Efficient Driving

Traffic Signs

Road Safety

Daily Walk Around Checks

Fatigue Management

PPE

Fire Safety

Welcome to Krispy Kreme driver assessment.

As part of our commitment to delivering the best

possible service to our customers we want to

ensure your skills are up to date with current

legislation and Krispy Kreme values

To begin please press the ‘Continue’ button.


Driver Hire



Driver Hire Training – Fuel Efficient Driving

Fuel Efficient Driving Module

This module - probably the most valuable from the employer's perspective - provides

drivers with a range of effective and easily adopted techniques to help them drive in a safer

and more fuel efficient manner.

The course contents include:

• Why is fuel efficiency so important

• What to do before you set off

• What to do whilst out driving

• What to do when back at base

By the end of the session, drivers will be able to demonstrate an awareness of the key

principles of fuel efficient driving. In fact, the lessons learned during this course have been

shown to help drivers deliver fuel economy gains of over 20%.

http://www.driverhire.com.au/training/fuel_efficient_driving.html


Driver Hire



Driver Hire – Fuel Efficient Driving

In today’s economy and environmental requirements the Driver Hire Fuel Efficient Driving training is a perfect way to combine both.

You would have seen from our online driver training video in this presentation that significant savings can be made from fuel alone.

Never mind wear and tear, time off the road due to more regular repairs due to badly driven vehicles.

Below is an example of some of the savings that could be achieved on average if your driver team were engaged in this program.

400 Kilometres @ 3km p/Ltr = 133 Litres per day

133 Litres @ $1.50 per litre = $199.50 per day

6 days per week = $1,197 per week

x 50 weeks = $59,850 per year

x 20 vehicles = $1,197,000 per year

Just a 15% saving would provide $179,550


Driver Hire



Driver Hire Training

Customer Services Module

Customer service might not be the first thing that springs to mind when describing the

professional driver, but in fact it’s a vital part of their job. Often, drivers are the only human

link between the supplier and the person receiving the goods.

The course contents include:

• What is exceptional customer service?

• Understanding the value of good customer service

• Understanding your customers and their expectations

• Customer service – good and bad examples

• Positive communication skills


Driver Hire



Driver Hire e-Learning

http://dashboard.driverhire.co.uk/edwac-demo/html/main.htm

http://dashboard.driverhire.co.uk/efed-demo/html/main.htm


Driver Hire



Driver Hire – Agency Management System

This web based tool allows you to manage all of your agency staff

requirements online, and is particularly useful for large, multi site

organisations who use casual staff on a regular basis.

Agency Management System can be used for:

Booking casual staff

Manage timesheets

Approve invoices

Manage third party agency bookings

Agency Management System helps improve visibility of staff use and

cost controls, improve planning capabilities and improve your

booking fulfilment rate. The system can generate bespoke

management reports, which can be delivered directly to you.


Driver Hire



Driver Hire – dh Licence Checking

Driver Hire Australia are in talks with state transport and law enforcement agencies

regarding our unique copyright protected driver licence checking system.

With a vast amount of support already from industry and our current customers we

are hoping the have this implemented in the near future due to high demand.

This licence checking system built and developed by Driver Hire is already in full

utilisation with the UK’s Driver Vehicle Licensing Agency (DOT).

Driver Hire are the only labour hire company in the United Kingdom to be granted

access and permission to utilise such a system to enable better compliance

procedures.


Driver Hire



Driver Hire – dh Licence Checking

What makes dh Licence Check special?

Here are some of the unique features of our system

Instant overview of all drivers Personalised view of each driver Individual driver customisation

Use the 'traffic light' view on the

worker dashboard to review the

current status of each of your drivers

at a glance. Red and amber alerts

instantly identify any areas of

concern.

Whenever you need a closer look at

an individual driver, one click takes

you to a more detailed licence

overview, with specific information on

licence categories and

endorsements.

Easily adjust your chosen default

settings to take into account any

individual driver circumstances, such

as medical conditions, higher risk

profile, insurance requirements and

so on.


Driver Hire



Contact Driver Hire Australia

Sydney – 02 8843 1317

[email protected]

Brisbane – 07 3069 0092

[email protected]

Perth – 08 9474 4077

[email protected]

Melbourne – 03 9369 2333

[email protected]

mailto:[email protected]




http://www.driverhire.com.au/our_offices/perth.html

http://www.driverhire.com.au/our_offices/brisbane.html

http://www.driverhire.com.au/our_offices/melbourne.html

http://www.driverhire.com.au/our_offices/sydney.html

driver hire client support strategy

Recruiting & HR