dr. heike laube, global head of sap enterprise support academy · 2016-11-29 · dr. heike laube,...

Dr. Heike Laube, Global Head of SAP Enterprise Support Academy

November 2016 - SAP User Group Support Webinar Series

Increase Your IT and Business Users’ Skillset

and Maturity at No Additional Cost

Customer

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2Customer

Digital transformation and the learning imperative

Innovation Digitization Skills Gap

Technology trends like Big Data, social

media, the cloud, and mobile solutions

drive innovation and provide opportunities

for companies to reimagine their business.

Do you know how to adopt technology

innovations and run at the speed of your

business?

The digital economy is taking off and every

business is becoming digital.

Digital competency matters and is

essential to thrive in the digital era.

Does your company have the personnel

with the necessary skills?

A scarcity of digital skills is driving up

competition for expert technical

professionals, while the lifecycle of

relevant skills and knowledge is shrinking.

What do you do to fight the skills gap?

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2Public

Only 17% of

companies say their

staff has the skills

necessary for digital

transformation.1

Only 10% of organizations have

implemented a training or recruitment

program to close the skill gap.1

80% of C-level

executives view

digital transformation

as an important part

of the overall

business strategy.1

1“Skills for Digital Transformation,” TU Munich and SAP, 2015.

http://www.i17.in.tum.de/fileadmin/w00btn/www/IDT_Skill_Report_2015.pdf


The Digital Transformation – Are You Prepared?

Only

17%of respondents claim that their

company has the personnel

with the skills necessary for

the digital transformation 1

72%of CEOs are concerned about the

availability of key skills 3

10%of participants claim their HR has

implemented a training/recruitment

program to close the skill gap 4

Sources: 1,4 “Skills for digital transformation” TU Munich and SAP, 2015; 2 “2016 SAP Training Survey” Michael Management Corporation, 2016; 3 “19th annual global CEO survey” PwC, 2016

but only

47%of surveyed SAP professionals

state they have not received

sufficient training to do their job 2

http://www.i17.in.tum.de/fileadmin/w00btn/www/IDT_Skill_Report_2015.pdf

https://www.michaelmanagement.com/sap-training-survey.asp

http://www.pwc.com/gx/en/ceo-agenda/ceosurvey/2016/transformation.html


Key Elements of Innovative Support

SAP Enterprise Support servicesProviding the foundation to become a digital enterprise

Mission-Critical

Support

People

Empowerment

Collaboration

with experts

Innovation and

Value Realization

+ + +


SAP Enterprise SupportProviding the foundation to become a digital enterprise

REIMAGINE

business

models

Enable customer transformation to new

business models in the digital world

Support your business objectives

through a value-based service plan

REIMAGINE

business

processes

Support change and continuous

business and IT improvement processes

Discover individual business and IT

opportunities available with SAP innovations

REIMAGINE

work

Provide end-to-end support for business

processes in hybrid scenarios

Use SAP Solution Manager to implement

and monitor your hybrid landscapeOperate

better

Implement

better

Innovate

better

Collaboration

Empowerment

Holistic support

services portfolio

Across SAP

deployment options

Full lifecycle, from

“day one” onward

SAP Enterprise Support delivers the consistent and seamless support required for driving business outcomes in a

digital environment – on-premise, in hybrid scenarios, or in the cloud.

SAP Enterprise Support

Mission-critical support

Innovation and value realization


Close the skills gap with SAP Enterprise Support Academy

20%Reduction of TCO1

60%Reduction of monthly

database growth2

80%Improvement in period-end

closing processes3

SAP Enterprise Support Academy empowers you to build up the

knowledge and skills needed to maximize the value of your

SAP solutions and prepare for the digital transformation.

Cu

sto

me

r

refe

ren

ce

s

Sources: SAP customer reference quote program: 1 Alpha Networks Inc.; 2 Global Distribuicão de Bens de Consumo Ltda; 3 Balta Industries NV. More customer references

https://support.sap.com/support-programs-services/customer-quotes.html

https://support.sap.com/support-programs-services/programs/enterprise-support/academy/customer-references.html


Close the skills gap with SAP Enterprise Support Academy

2,500+Training offerings in 2015

26,000+Unique learners in 2015

53,000+Bookings in 2015

Platform People Practice

De

live

rab

les

Your benefits

Drive smooth, end-to-end operations

Run your software at the speed of your business

Get ready for innovation adoption

Maximize the value of your SAP software


SAP Enterprise Support Academy – delivery formats

Accelerated

innovation

enablement

(AIE)

Expert-guided

implementations

(EGI)

QuickIQs

Continuous quality

check and

improvement

services

Best practices

Meet-the-expert

sessions

(MTE)

Guided

self-services

(GSS)

Meet-the-expert

replay library

Guided-discovery

tutorial


SAP Enterprise Support Academy – evolution

StandardizationStatic portfolio

LiberalizationFully flexible portfolio

IndividualizationProject-specific portfolio

SimplificationPortfolio integration

MobilizationPortfolio on the go

Value of

maintenance

2011 2012

HarmonizationInfrastructure integration

2013 2014 2015 2016


Why SAP Enterprise Support Academy joins the SAP Learning Hub

Offer an end-to-end enablement platform for the entire lifecycle and all types of learners

Harmonize and simplify the learning infrastructure

Kick-off the next phase in the evolution of the academy: Transitioning our learning

management system to the cloud


SAP Learning Hub & SAP Enterprise Support AcademyBetter together

High-impact, end-to-end enablement for the entire lifecycle and all types of users


What is this change about?

SAP Enterprise Support Academy is gearing for the next evolution of its learning platform. The SAP Learning Hub,

edition for SAP Enterprise Support is our next-generation learning management infrastructure and will finally

replace the Learning Studio. No changes have been made to the overall approach of the SAP Enterprise Support

Academy program. The entry point via the SAP Support Portal will also remain the same.

old new


Enhanced user experience

Regular product enhancements

Optimized searching

Learning programs

Personalized access to learning

■ Individual learning plan

■ Learning history

■ Tracking of progress on online learning and continue where stopped

What are the benefits?

Benefits


The roadmap

Phase 1 (from Nov 2016) Phase 2 (H1 2017)

LMS for

productive use


Academy Learning StudioSAP Learning Hub, edition or


Scope: limited

Audience: existing SAP Enterprise

Support Academy users

Focus: get familiar with new system

for smooth transition

SAP Learning Hub, edition or

SAP Enterprise Support –

Open Beta

Scope: limited/frozen

Audience: existing SAP Enterprise

Support Academy users

Focus: complete/cancel learning

activities

SAP Enterprise Support Academy

Learning Studio –

Sunset Phase


Getting Started

1. Go to the SAP Enterprise Support Academy landing

page at support.sap.com/esacademy.

2. Click on the SAP Learning Hub, edition for SAP

Enterprise Support link.

3. Login with your s-user ID and password.

4. The SAP Learning Hub, edition for SAP Enterprise

Support page displays.

Click the Access SAP Learning Hub button.

5. Upon first access to the SAP Learning Hub, edition for

SAP Enterprise Support, the system will check the

eligibility, create a learning hub user, and update the

catalog. You will receive a registration confirmation

via e-mail within the next 2 hours.

Confirm the message popup.

6. After you have received the confirmation e-mail, use

the link in the e-mail to login again.

Learning Hub Support Edition: Registration

1

To access the SAP Learning Hub, edition for SAP Enterprise Support, a one-time registration is required. As before, learners will need an s-user to

authenticate themselves. The registration triggers an automatic eligibility check. Access is included in SAP Enterprise Support and SAP Enterprise

Support, Cloud Edition as well as in SAP Product Support for Large Enterprises.

1

3

4

6

2

5

http://support.sap.com/esacademy

https://support.sap.com/content/sap-root/support-programs-services/offerings/enterprise-support/academy/learning-hub-support-edition.html


The message

SAP Learning Hub, edition for SAP Enterprise Support is the next-generation learning

management infrastructure of the SAP Enterprise Support Academy enablement

program.

With SAP Learning Hub, SAP provides a harmonized, cloud-based enablement

experience for all learners.

Use open beta to get familiar with SAP Learning Hub…

…but continue to use Learning Studio for „productive“ learning

!

Learn more and join the beta version at support.sap.com/esacademy



SAP Enterprise Support value mapsThe unique navigation system for maximizing success

De

live

rab

les

Select the SAP Enterprise

Support value map topic that

addresses your business

challenge, discover your

individual road map, and use


offerings step-by-step to reach

your objective.

Get collaborative, remote

guidance from SAP support

experts and engineers who

moderate each value map

space.

On-demand expertise through a

cloud-based social collaboration

platform (SAP Jam) connects

you directly with SAP experts

and peers – also available on

your mobile device.

SAP Enterprise Support value maps help you quickly identify the relevant

SAP Enterprise Support services, tools, and expertise for your business needs.

Social business

collaborationExpert

guidance

Navigate

to solutions


SAP Enterprise Support Value Maps Winner of the EXCELLENCE IN LEARNING AWARDS 2016

Congratulations!

The SAP Enterprise Support value maps program, powered by

SAP Enterprise Support Academy, won a coveted Brandon Hall

Group silver award for excellence in the Best Advance in

Creating an Extended Enterprise Learning Program category.

The Excellence Award is presented to an enterprise that is an

elite innovator and has demonstrated to have a measurable

benefit to the business.


Cloud Value Maps

SAP JAM

SAP S/4HANA Cloud Edition

SAP SuccessFactors

Application Lifecycle Management (ALM) Value Map

Technical Monitoring & Alerting

Change Control Management

Test Management

Further general available Value Maps

SAP Solution Manager Setup

SAP S/4HANA & SAP HANA

SAP Fiori & Digital Platform

Business Decision Makers

Analytics Solutions

Data Volume Management

Security

Custom Code Management

Available SAP Enterprise Support Value Maps

SAP Enterprise Support value maps

https://support.sap.com/valuemaps

Ge

ne

ral A

va

ilab

ility


SAP Enterprise Support value map for SAP S/4HANA and

SAP HANA

On

pre

mis

e

01

Overview

SAPHANA.com

Suiteonhana.com

Expert sessions

Vibrant communities

02

Innovation and

blueprint

Business scenario

recommendations

Data volume

transparency

Cookbooks

Empowerment

Sizing assistance

03

Implementation

and run

Assistance before,

during, and after

going live

Automation

System monitoring

Data modeling

04

Operations

Tools, processes, and

expertise

Business process

performance

optimization

Root cause analysis

Automation

https://support.sap.com/esacademy

https://support.sap.com/esacademy


The road to SAP S/4HANA with SAP Enterprise Support Academy

Extensive portfolio covers all

transition scenarios

Two dedicated value maps for

SAP S/4HANA (cloud and on premise)

Expert-led enablement, such as:

– SAP Solution Manager 7.2 for

SAP S/4HANA (MTE)

– User experience: SAP Fiori (EGI)

Various self-paced assets, such as:

– How to plan and execute the system

conversion to SAP S/4HANA

– Overview of SAP S/4HANA Finance

– Migration to SAP S/4HANA Cloud

Continuous quality checks for

– Implementation

– Going-live support

Co-innovation with SAP Enterprise

Support Advisory CouncilSecurity

SAP HANA Platform

Digital Core

Suppliers

& networks

Customer

experience

Workforce

engagement

loT

& big data


Blueprint of market-leading support

that goes beyond ticket support…

SAP Enterprise Support and cloud editionsAvailable, in delivery, and highly relevant for our customers’ success

Mission-critical support

Empowerment

Collaboration

Innovation and value realization

SAP

Enterprise

Support

(on premise)

SAP Enterprise

Support for

SAP S/4HANA

Cloud

Cloud edition

for

SAP

SuccessFactors

Cloud

editions for

C4C and

ByD*

Additional

cloud

editions in

the pipeline

SAP Enterprise

Support

…and moves toward business service support.

Proactive. From day one. True business impact.

Foundation 2015 2016+

* C4C = SAP Hybris Cloud for Customer; ByD = SAP Business ByDesign


SAP Enterprise Support Academy for SAP SuccessFactors

solutions

Admin enablement Quarterly release informationValue and innovation in practice

SAP SuccessFactors community

Webinars that present best

practices, customer use cases,

and administrative tips

Value map for

SAP SuccessFactors solutions

60+ live and self-paced assets

Live Q&A sessions where product

managers for SAP SuccessFactors

solutions discuss the quarter’s

enhancements


SAP SuccessFactors community

SAP Enterprise Support AcademySAP Enterprise Support Academy

Value and innovation in practice

Product updates

http://community.successfactors.com/t5/Value-Innovation-In-Practice/ct-p/Thought-Leadership


http://community.successfactors.com/t5/custom/page/page-id/Release?blogid=ProductUpdates




Enablement assets and services from SAP Enterprise Support Academy

Learning and enablement for SAP Solution Manager

630+Available

meet-the-expert sessions

60+Available

best practices

170+Available

Quick IQ tutorials

50+Available

expert-guided

implementation services

15+Available

guided self-services

190+Available

accelerated innovation

enablement sessions

20+Available

checks and services

Explore SAP Enterprise Support Academy



Prepare the upgrade to SAP Solution Manager 7.2 with

guided-discovery tutorials

New delivery format: guided-discovery tutorialSelf-paced learning packages to prepare for SAP Solution Manager 7.2

With guided-discovery tutorials, navigate through a virtual demo environment at your own pace

Get insights into the new functionality of SAP Solution Manager 7.2

Understand the differences between SAP Solution Manager 7.1 and 7.2

Sample the new user experience of SAP Solution Manager 7.2

Practice at your own pace

Use when and as often as you want

Part 1

Empowering

Part 2

Execution 7.1

Part 3

Execution 7.2

Part 4

Discover on your own!

7.2

Explore guided-discovery tutorials

https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotosearch=X&deliverymethod=0408


SAP technology to reimagine your learning experience

Learning software

SAP Workforce

Performance Builder

Social collaboration

SAP Jam

Support infrastructure

SAP Solution Manager, offering

a guided procedure framework

Learning management

SAP Learning Solution

(on premise)

SAP SuccessFactors Learning

solutions (cloud)

SAP Enterprise Support Academy as a reference model


Enhanced skills, faster time to value

Get in touch with SAP Enterprise Support Academy

Visit us at http://support.sap.com/esacademy

Read the SAP Enterprise Support Academy information sheet

Check out the SAP Enterprise Support Academy infographic

Subscribe here to receive our newsletter or follow our new RSS feed

Contact us directly at: [email protected]



http://go.sap.com/docs/download/2014/05/ee74becc-217c-0010-82c7-eda71af511fa.pdf

https://dam.sap.com/mac/download/a.htm?k=xXXEJOJEHgwmJyXAJsXSSPE4AHxUxzgHJUHZwSxPSunPEUX7&c=67

https://go.sap.com/cmp/nl/enterprise-support-academy/index.html

http://bit.ly/SAP-Support-Academy

mailto:[email protected]

Thank you

dr. heike laube, global head of sap enterprise support academy · 2016-11-29 · dr. heike laube,...

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