Julia M. Downs3835 South Lowe Avenue

Chicago, Illinois 60609Phone: (773) 590-4891 Email: Jdowns2@depaul.eduhttps://www.linkedin.com/in/julia-downs-91abb353

Professional Summary

Over 20 year of professional services in the private and public sectors, focusing my next career opportunity on an organization that will utilize my MANAGEMENT, SUPERVISION & ADMINISTRATIVE skills to benefit the company and my professional development

Education

DePaul University, Focus area – Business Administration and Management, (2016) 3.6 GPANational Society of Collegiate Scholars recognition and award (2013)

Certification, Business Program, Daley College, WSTI (1999)

Employment Background

DEPAUL UNIVERSITY 02/2011 – PresentStudent Records Assistant – DePaul Central Call Center

Answer approximately 500 calls per day for Student Accounts, Student Records and Financial Aid, Can address caller issues with advanced knowledge of information required to assist students with problems, questions and direct specific inquiry call to Tier 2 experts

Answers approximately 50 email inquiries and chat calls per day Responsible for training and updating information for new and current call center agents and

scheduling for daily assignments of on and off phone work Accepts supervisor calls from 8 agents for resolution prior to sending call for resolution to

department manager

TRADE SHOW EXHIBITORS ASSOCIATION 08/2005 – 12/2006Administrative Manager

Assistant to President of Association Performed general office duties as needed Responsible for all accounting functions

o Weekly bank deposits, Accounts Payable/receivables, payroll and expense account documentation in Peachtree accounting software

o Set up budget and job coding of all accounting items Set up Business reply mailing system and postal service functions Maintain all office machines and supplies Coordinate with building facilities department any office upkeep, such as painting, electrical or

other union labor Evaluated all invoices for services and negotiated less expensive services and contracts Prepared and arranged for delivery of manuals for board of director meetings Made reservations for Board of Directors at various hotels for numerous events Responsible for Speakers room at TS2 conference

LEARN CHARTER SCHOOL 03/2005 – 06/2005Temporary (part-time) position

Clean up of Raiser’s Edge conversion data and assisted Development Officer Participate and prepare for Development Events Perform Administrative Duties for Main Office Monitored classrooms for teachers breaks as needed Assisted with graduation preparation

Answered morning telephone calls from parents

Julia M. DownsPhone: (773) 590-4891 Email: Jdowns2@depaul.edu

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Employment Background (continued)

ILLINOIS INSTITUTE OF TECHNOLOGY 06/2000 – 06/2004Office Manager: Institutional Advancement, Development and Alumni Relations

Promoted to Office Manager from Alumni Relations Assistant position Manage office of 35+ people Manage hiring and supervision of student and agency temporary employees Prepare training materials and train administrative personnel in university administrative

policies and procedures regarding purchasing, bill payment telecommunications, and staff services.

Manage all purchasing for general office supplies, equipment, furniture and services Monitor the budgets for accounts within the development program Design and implement inventory systems for stationary, various office supplies and equipment;

including organization and maintenance of storage and filing areas Process gift donations, including recording, acknowledging and data entry Design and implement procedures for sharing gift information with various departments Prepare gift reports, and Thank You letters Maintains constituent records and all Raiser’s Edge updates General support for all units of Institutional Advancement Office as needed

Event Planning Participated and planned various Development and Alumni Events University Awards Dinners, Board of Trustee Meetings and Dinners Alumni Reunion weekends and University Picnic

CITY OF CHICAGO 03/1994 – 08/1998Administrative Assistant: Department of Aviation, Human Resources/Labor Relations Division

Assistant to Labor Relations Attorney Provided support to Legal Services, Labor Relations and Human Resources Responsible for individual employee disciplinary records and personnel files Indebtedness project coordinator, collection of outstanding indebtedness to City by employees Served as a liaison to the various city departments including Sexual Harassment Office and the

Department of Personnel regarding random drug testing and verification of employment for CDL holders

Collection of information and documentation for investigations on employees violating personnel rules

SPECIAL SKILLS

Excellent written, oral and organizational skills Experience with Microsoft Office 2000 and XP, Excel, Access, PowerPoint, Outlook, “Connecting with Others” Diversity Training, Certified 10/2012 LGBTQA Safe Zone Ally, Certified 4/2012 Peachtree accounting software, Certified 10/2005 Raiser’s Edge fundraising software, Certified 4/2001

References will be furnished upon request.