Jessica Woodhouse 0433816027 4/81 Farnell st Chermside, QLD 4032 http://www.linkedin.com/in/jessicawoodhouse92/

Objectives

I’m looking to start a career in the Business/ IT Industry which I can provide all the skills

I have gained from my Diploma of Information Technology systems administration. I

project a Professional, Friendly and positive attitude towards all clients, Employers and

Colleagues. I am also Reliable, punctual and knowledgeable. I present myself in a

professional manner, which I believe radiates a professional and friendly manner to all

the people I encounter.

Education

14 th March 2014 | Martin College

Diploma of Information Technology System Administration

20 th November 2009 | Albany Creek State High School

Year 12 Certificate

20 th November 2008 | Albany Creek State High School

Certificate I of Business “Junior Certificate”

09 th September 2014| Club Training Australia

RSA

Employment Experience

2nd September– 6 th November 2014 | Food and Beverage Department Four Points by Sheraton – Brisbane Location |

Waitress

Serving Drinks

Wine Knowledge

Customer Service

In Room Dining

Professional Phone manner

7 th August – 17 th August 2014 | Barista/ Customer service Royal Snack Bar – Brisbane Show grounds |

Customer Service

Main Barista

Cleaning

Serving food

Working 11 hour shifts

April 2014 – May 2014 | Sales Representative

Go Sales Enterprise - South Bank |

Face to face sales

Understanding and meeting targets

Appointment setting

Customer Service

Upselling and product knowledge

February 2014 - March 2014 | Service Staff Sizzler - Brookside |

Customer Service

Minor cooking duties

Cleaning

March 2011 – January 2012 | Service Staff La Plaz/ 140 on Creek |

Customer Service

Minor cooking duties

Cleaning

Making sandwiches

Barista duties

July 2010 – February 2011 | Service Staff

Michel’s Patisserie |

Customer Service

Minor cooking duties

Cleaning

Barista Duties

Supervising young staff members

Stocktake

IT Skills:

Integrate commercial computer packages;

Design basic organisational documents using computer packages;

Operate application software packages;

Operate database applications

Review and manage delivery of maintenance services

Use network tools

Design and implement and integrated server solutions

Produce technical solutions from business specifications

Develop workplace policy and procedures for sustainability

Build a dynamic website

Apply skills in object – oriented design

Review and update disaster recovery and contingency plans

Gather data to identify business requirements

Establish and maintain client user liaison

Implement and hand-over system components

Design and implement a security perimeter for ICT networks

Manage system security

Contribute to copyright ethics and privacy in an IT environment

Manage the testing process

Develop detailed test plans

Perform system tests

Develop and conduct client acceptance test

Produce a feasibility report

Professional Phone manner

Interests and Hobbies:

I enjoy sketching, reading, and adventure. I have a strong interest in traveling to different

Country’s to explore their different cultures, art and music.

Reference:

La Plaz/ 140 on creek Tracey Slaven (team leader) 0456 116 123

Four Points by Sheraton Chris Cho (Team Supervisor) 0405 741 062