PICKmE eSolutions India Pvt. LtdOne solution to “BRIDGE THE GAP OF OFFSITE SERVICE PROCESS” in Telecom and IT sector.

Vision PICKmE Services is dedicated to developing innovative services and efficient processes that create new service standards and enrich people's lives. PICKmE Services, a option to reduce Service expenses and cost for Companies and Trade. Redefine standards of services to offer Door step convenience & 100% hassle free service experience.

www.pickmeindia.com

Ö Background

‡ DOOR STEP SERVICE

Just Think ! If from tomorrow not coming at your door ?

Convenience offered against needand today we demand it.

‡ ONSITE SERVICE ‡ OFFSITE /CARRYIN SERVICE

We cannot imagine our life withoutGoods, What if have problem ?

Engineer will visit your place and resolve it .

Gadgets are more than a part of Our life, What if have Problem

You have to visit service centerswhich require time, cost and effort

from your busy life

Ö Customer Pain

Drive to CenterMinimum : 24Kms

Parking IssueMinimum: 98%

Waiting TimeMinimum : 45min

Repair Delay TimeMinimum :48Hours

GAPHassles

Customer Brand Service Center

Repeat VisitMinimum : 60%

‡ Company Pain : Increasing Expenses

Ø Service NetworkØ Skilled Manpower Ø Hospitality Ø Maintenance

‡ Offsite / Carry-in Service

PICKmE bridge the GAP , We represent Customer from PICK up to DROP

› Pickup to Drop, Hassle free Service› Repair from Brand Service center.› Priority Service and Status Updates

.

PICKmE bridge the GAP , We take BrandService at customer door

› Problem of short/small service network.› Assure hassle free service experience. › Reduce Infra & monitoring cost.

‡ For Customer (Zero TIME, Less Cost)‡ For Brands (Less Cost, More Satisfaction)

Ö PICKmE Solution

Ø Offsite Service Ø PICKmE Service

By Car

By Auto

By PICKmE

Distance Time Cost24km

s24km

s0kms

4.0Hrs

4.5Hrs

0.1Hrs

170

225

0.27

Smart Tool Calculator

Ø Today CustomerØ PICKmE Customer

Solution

› Focus on actual repair Skills and results

› Distance will not affect service standards.

› Less escalations, better management.

› Reduce aesthetic expenses

Rs.99*One Year

SMART CARD

SMART SERVICERs.199*

One Year

SERVICE CALLRs.149*

One Visit

Source

• Associates• Outbound Calls

Associates

• Local Retailers• Retail Chains• Website

• Website• Outbound Calls

4000Calls/Month

Actual Prospect

3000Cards/Month

New

TVS to expand services in Delhi NCR,Chennai & Bangalore

In pipelines want PAN India- HTC India - Huawei India - Infibeam

Rs.99*One Year

Unlimited Visits

SMART CARD SMART SERVICERs.199*One Year

Unlimited Visits

Only with new purchase within company firstyear warranty

With any age product, Will be activate after 7days of Card purchase date

SERVICE CALLRs.149*One Visit

To &Fro

For any age product, Single To & Fro Visit.

Ö PICKmE Today

Step 1

Step 2

Request for Visit

• Create JOB Sheet• Inspection of Unit• Collect required

Documents

Step 3

• Visit Nearest Service Center

• Register Call and collect Work orderStep 4

• Follow up with Service Center

• Update to Customer

Step 5

• Collect Unit From Service center

• Appointment for delivery

Step 6

• Deliver unit• Handover documents

WO No, XXXXX Service Center, 02235353636

Expected delivery Datemm/dd 12:00

Job no. XXXX

Ö PICKmE Model‡ Work Flow

‡ Support Function

PICKmE Buddies are semi technical trained , who can understand Technical concerns of product, inspect /do first level screening , so they are capable to convey better to Brand authorized service centers.

Ø Call Center Ø Data ‡ PICKmE Buddy

Ø Performance

Same Day Pickup

Auto Updates Priority

Services

Ø Safety

In transit Insurance

Special Cushion Bags

Identity Documentation

Thank You

Value Time , can invest in more for better purposeGAIN YOUR TIME

www.pickmeindia.com