pickme esolutions india pvt. ltd
TRANSCRIPT
PICKmE eSolutions India Pvt. LtdOne solution to “BRIDGE THE GAP OF OFFSITE SERVICE PROCESS” in Telecom and IT sector.
Vision PICKmE Services is dedicated to developing innovative services and efficient processes that create new service standards and enrich people's lives. PICKmE Services, a option to reduce Service expenses and cost for Companies and Trade. Redefine standards of services to offer Door step convenience & 100% hassle free service experience.
www.pickmeindia.com
Ö Background
‡ DOOR STEP SERVICE
Just Think ! If from tomorrow not coming at your door ?
Convenience offered against needand today we demand it.
‡ ONSITE SERVICE ‡ OFFSITE /CARRYIN SERVICE
We cannot imagine our life withoutGoods, What if have problem ?
Engineer will visit your place and resolve it .
Gadgets are more than a part of Our life, What if have Problem
You have to visit service centerswhich require time, cost and effort
from your busy life
Ö Customer Pain
Drive to CenterMinimum : 24Kms
Parking IssueMinimum: 98%
Waiting TimeMinimum : 45min
Repair Delay TimeMinimum :48Hours
GAPHassles
Customer Brand Service Center
Repeat VisitMinimum : 60%
‡ Company Pain : Increasing Expenses
Ø Service NetworkØ Skilled Manpower Ø Hospitality Ø Maintenance
‡ Offsite / Carry-in Service
PICKmE bridge the GAP , We represent Customer from PICK up to DROP
› Pickup to Drop, Hassle free Service› Repair from Brand Service center.› Priority Service and Status Updates
.
PICKmE bridge the GAP , We take BrandService at customer door
› Problem of short/small service network.› Assure hassle free service experience. › Reduce Infra & monitoring cost.
‡ For Customer (Zero TIME, Less Cost)‡ For Brands (Less Cost, More Satisfaction)
Ö PICKmE Solution
Ø Offsite Service Ø PICKmE Service
By Car
By Auto
By PICKmE
Distance Time Cost24km
s24km
s0kms
4.0Hrs
4.5Hrs
0.1Hrs
170
225
0.27
Smart Tool Calculator
Ø Today CustomerØ PICKmE Customer
Solution
› Focus on actual repair Skills and results
› Distance will not affect service standards.
› Less escalations, better management.
› Reduce aesthetic expenses
Rs.99*One Year
SMART CARD
SMART SERVICERs.199*
One Year
SERVICE CALLRs.149*
One Visit
Source
• Associates• Outbound Calls
Associates
• Local Retailers• Retail Chains• Website
• Website• Outbound Calls
4000Calls/Month
Actual Prospect
3000Cards/Month
New
TVS to expand services in Delhi NCR,Chennai & Bangalore
In pipelines want PAN India- HTC India - Huawei India - Infibeam
Rs.99*One Year
Unlimited Visits
SMART CARD SMART SERVICERs.199*One Year
Unlimited Visits
Only with new purchase within company firstyear warranty
With any age product, Will be activate after 7days of Card purchase date
SERVICE CALLRs.149*One Visit
To &Fro
For any age product, Single To & Fro Visit.
Ö PICKmE Today
Step 1
Step 2
Request for Visit
• Create JOB Sheet• Inspection of Unit• Collect required
Documents
Step 3
• Visit Nearest Service Center
• Register Call and collect Work orderStep 4
• Follow up with Service Center
• Update to Customer
Step 5
• Collect Unit From Service center
• Appointment for delivery
Step 6
• Deliver unit• Handover documents
WO No, XXXXX Service Center, 02235353636
Expected delivery Datemm/dd 12:00
Job no. XXXX
Ö PICKmE Model‡ Work Flow
‡ Support Function
PICKmE Buddies are semi technical trained , who can understand Technical concerns of product, inspect /do first level screening , so they are capable to convey better to Brand authorized service centers.
Ø Call Center Ø Data ‡ PICKmE Buddy
Ø Performance
Same Day Pickup
Auto Updates Priority
Services
Ø Safety
In transit Insurance
Special Cushion Bags
Identity Documentation
Thank You
Value Time , can invest in more for better purposeGAIN YOUR TIME
www.pickmeindia.com