pickme esolutions india pvt. ltd

Download PICKmE eSolutions India Pvt. Ltd

Post on 13-Aug-2015




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  1. 1. PICKmE eSolutions India Pvt. LtdOne solution to BRIDGE THE GAP OF OFFSITE SERVICE PROCESS in Telecom and IT sector.Vision PICKmE Services is dedicated to developing innovative services and efficient processesthat create new service standards and enrich peoples lives. PICKmE Services, a option to reduce Service expenses and cost for Companies and Trade. Redefine standards of services to offer Door step convenience & 100% hassle free serviceexperience.www.pickmeindia.com
  2. 2. Background DOOR STEP SERVICE ONSITE SERVICE OFFSITE /CARRYIN SERVICE Just Think ! If from tomorrow We cannot imagine our life without Gadgets are more than a part of not coming at your door ?Goods, What if have problem ?Our life, What if have ProblemConvenience offered against need Engineer will visit your place and You have to visit service centersand today we demand it. resolve it . which require time, cost and effortfrom your busy life
  3. 3. Customer Pain Offsite / Carry-in ServiceCustomer Brand Service Center GAP Hassles Drive to Center Parking Issue Waiting TimeRepair Delay Time Repeat Visit Minimum : 24Kms Minimum: 98%Minimum : 45min Minimum :48HoursMinimum : 60% Company Pain : Increasing Expenses Service Network Skilled Manpower Hospitality Maintenance
  4. 4. PICKmE Solution For Customer (Zero TIME, Less Cost) For Brands (Less Cost, More Satisfaction) PICKmE bridge the GAP , We represent PICKmE bridge the GAP , We take Brand Customer from PICK up to DROPService at customer door Pickup to Drop, Hassle free Service Problem of short/small service network. Repair from Brand Service center. Assure hassle free service experience. Priority Service and Status Updates . Reduce Infra & monitoring cost. Offsite Service PICKmE Service Today Customer PICKmE Customer Smart Tool Calculator Distance TimeCostSolution By Car24kms 4.0Hrs 170 Focus on actual repair Skills and results Distance will not affect service standards. By Auto 24kms 4.5Hrs 225 Less escalations, better management. 0kms0.1Hrs 0.27 By PICKmE Reduce aesthetic expenses
  5. 5. PICKmE TodaySMART CARDSMART SERVICE SERVICE CALL Only with new With any age For any age purchase with product, Will be product, Single Rs.99*in company firstRs.199* activate after Rs.149* To & Fro Visit. year warranty 7days of CardOne Year One Yearpurchase dateOne VisitUnlimitedUnlimited To &Fro Visits Visits Source AssociatesActualProspectSERVICE CALL TVS to expand services inRs.149* Associates4000 Delhi NCR,Chennai &One Visit Outbound Calls Calls/Month BangaloreSMART CARD In pipelines want PAN India Local Retailers 3000 - HTC IndiaRs.99* Retail ChainsCards/Month - Huawei India One Year Website- InfibeamSMART SERVICE WebsiteRs.199*New Outbound CallsOne Year
  6. 6. PICKmE Model Work Flow Deliver unit Handover documents Collect Unit From Request for VisitService center Appointment for Step 6Step 1delivery Create JOB Sheet Inspection of Unit Step 5 Collect requiredJob no.XXXXStep 2Documents Follow up withExpected WO No, XXXXService Centerdelivery DateX Service Center, Update to mm/dd 12:00 Visit Nearest Service 02235353636Customer Center Register Call andStep 4 collect Work orderStep 3 Support Function PICKmE Buddy Call Center Data Safety Performance PICKmE Buddies are semitechnical trained , who can In transit Insurance Same Day Pickup understand Technical concerns Special Cushion Bags Auto Updatesof product, inspect /do first level Identity Priority Services screening , so they are capable Documentationto convey better to Brandauthorized service centers.
  7. 7. Thank YouValue Time , can invest in more for better purposeGAIN YOUR TIMEwww.pickmeindia.com