Give Your Gadgets The PICKME Winning Edge

HAPPIER CUSTOMERS

HIGHER REVENUE

LOWER COST

$$$

WHAT’S THE BIG DIFFERENCE?

Same price range

Same feature

list

Samebrand appeal 50 50

The customer finds it even more difficult to make a choice!

Most consumer companies find it difficult to differentiate themselves from their competitors.

WHAT’S THE RESULT?

CONTRACTING VOLUMES

SHRINKING MARGINS

HOW CAN COMPANIES STAND OUT?

• Better service is a strong influencer in buying decisions

• Consumers punish brands for poor service experiences

• Two main reasons for the importance of service:• Total Cost of Ownership• Convenience

SERVICE

CRITICAL SERVICE CHALLENGES

• Logistics• Shortage of Service Centres• Selection of Service Partners• Operating Cost of Service Centre• Increasing staff and training cost• Communication• Uneven call flow • Seasonal fluctuations of calls• Tracking of call, fake calls• Pick-up, Delivery & Repair• TAT for addressing service escalations• Dissatisfaction with service• Poor customer handling• Impact on sales

COMMUNICATIONREPAIR

LOGISTICSPICKUP

DELIVERY

WHAT IT MEANS FOR YOU

OFFSITE SERVICE PAIN:MARS A GREAT PRODUCT

ACTUAL TERTIARY:YOUR TRADE CONNECT

PRODUCT ANALYTICS:ABSENCE RESTRICTS CUSTOMER FEEDBACK

ACTUAL SERVICE COST:LIMIT S YOUR PARTNER CONNECT

POSSIBLE SOLUTIONS

Get the PickMe competitive edge

OPTION #2OPTION #1• Increase number of service centres• Undertake due diligence• Empanel suitable service partners• Maintain 24X7 customer service• Manage & monitor customer service• Incur huge overhead & operating cost

WHAT’S THE PICKME WINNING EDGE?DOORSTEP GADGET CARE

DOORSTEP SERVICE• Pickup / Technical assistance / Drop

SERVICE NETWORK• Associate with quality partners• Strong focus on repair operations• Less number of centers required• Easy to manage call flow and TAT• Lower dissatisfaction rate

OPTIONAL TRACKING• Track actual tertiary • Connect with actual user

SMART ANALYTICS• Monitor genuine feedback/suggestions

WATCHES

CAMERAS

MOBILE PHONES

LAPTOPS

TABLETS

DATA CARDS

Driving Time Parking Time Waiting Time Repair Time Delivery Time Pick me Time0

10

20

30

40

50

60

70

60

10

30

60

1510

Mins

Total Time for Personal Visit = 2.55 Hrs

Pickme Time 10 Mins only

TIME ADVANTAGE – PERSONAL VISIT VS. PICKMEA VALUE-ADD YOUR CUSTOMER WILL VALUE!

Car

Taxi

Auto

Bus

Pickme

0 2 4 6 8 10 12 14 16

15

6.2

7.5

4

2.3

INR/KM

COST ADVANTAGE – PERSONAL VISIT VS. PICKME

SEAMLESS PROCESS TO ENSURESUPERIOR CUSTOMER EXPERIENCE

1 2 3 4 5

Job no. SMS to client

• Creation of JOB Sheet• Inspection of Unit• Scan/Collect

Documents

• Visit Authorized Service Center• Register Call and

collect Work Order

Online status update

• Collect Unit From Service center• Deliver to

customer

Work Order emailed with online tracker details

Expected delivery date emailed to customer

The Pickme Smart Link Process

Pickme representative visits the customer

Pick-up request by client

6

Communication updates at each step

BACKED BY QUALITY & ASSURANCE

QUALITY• Authorized service

Centers

SAFETY• In transit

Insurance• Special

Gadget Carrier

bags

ASSURANCE• Confirmation Call• Status Updates

EFFICIENCY• Same day

Pick Up• Online tracking

… ANDWIDESPREAD NETWORK

Areas served by Pickme

Coming Soon

• Delhi NCR• Mumbai• Thane• Bangalore

• Chandigarh• Jaipur• Ahmedabad• Pune• Chennai• Hyderabad• Calcutta

WHAT PICKME OFFERS YOUHappier customers • Make your brand the preferred choice of customers• Increase customer satisfaction • Increase your customer stickiness

$$$

HAPPIER CUSTOMERS

HIGHER REVENUES

LOWER COSTS

Higher Revenues• More opportunity to up-sell & cross-sell• Higher customer retentionLower Costs

• Lower your overhead cost• Focus on your core area of expertise

A GREAT GADGET +

PICKME SMART LINK TO GADGET CARE

= WINNING EDGE!

• -

PICKME READY TO SERVE

PICKME E-Solutions India Pvt. Ltd was incorporated in Feb 2011.

It was incorporated with a vision to offer one solution - “Bridge the gap of offsite service process” In Telecom and IT Sector.

We have already scaled up to 250 employees within 18 – 20 centers in 4 major cities (Mumbai, Delhi, Bangalore and Kolkata).

We plan to expand Pan India by end of FY13 – 14. (additional 12 cities)

We will be close to 1000+ man company by end of FY13 – 14.

We have already managed 86000 + calls in FY12 - 13

We manage monthly 12000+ calls and we have ready infrastructure to manage 50000+ calls per month

… ANDWIDESPREAD VISIBILITY

flyers

Standee

Retail Counters

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