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Zorica ŠumaracCentar za medicinsku biohemiju
Klinički centar SrbijeDruštvo medicinskih biohemičara Srbije
Indikatori kvalitetamedicinsko-biohemijskih
laboratorija
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“Indikator kvaliteta je informacija, kvalitativna ili kvantitativna, koja se odnosi na neki događaj (proces, rezultat), koji se proverava a koji može da proceni promene u vremenu i potvrdi postizanje definisanih ciljeva kvaliteta”. Standard
UNI 11097
Alatke sa kojima se kvantifikuje kvalitet svakog segmenta zdravstvene službe u poređenju sa odabranim kriterijumima.
Objektivno merilo za procenu kritičnih zdravstvenih segmenata.
∗Najvažniji indikatori kvaliteta moraju biti dizajnirani tako da stalno prate procese koji potencijalno dovodi pacijenta u rizik.
David Burnett
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Šta je kvalitet u laboratoriji ? Zašto su nam potrebni indikatori kvaliteta? Da li se njima može kvantifikovati kvalitet? Čemu oni doprinose u samoj laboratoriji? Šta sve mogu da procenjuju?
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Naziv
Definicija: šta tačno merimo?
Cilj: kakve rezultate očekujemo?
Klasifikacija: za koju procenu se koristi?
Logičku osnova: zašto merimo?
Metodologija: kako merimo?
Prikazivanje podataka
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Karakteristike:
značajnost naučna zasnovanost primenljivost izvodljivost mogućnost merenja
Kvalitativna ikvantitativna mera: Strukture Procesa Ishoda
Objektivno merilo kojim se procenjuju šest kritičnih zdravstvenih segmenata:
sigurnost pacijenata efektivnost nepristrasnost pravovremenost efikasnost usmerenost ka pacijentu
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Mario Plebani. Errors in clinical laboratories or errorrs in laboratory medicine.Clin Chem Lab Med 2006;44(6):750-9.
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Post-post-analytic phase Pre-pre-analytic phase
Laboratorian’S brain
Physician’S brain
Patient’S brain
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Agencija za akreditaciju zdravstvenih ustanova Srbije
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SRPS ISO/IEC 9001/2008SRPS ISO/IEC 17025/2006SRPS ISO/IEC 15189/2012
ISO 9001:20008.4 The organization shall determine, and collect and analyze appropriate data to demonstrate suitability and effectiveness of the quality management system and evaluate where continual improvement of the effectiveness of the quality management system can be made.
ISO 15189:20034.12.4 Laboratory management shall implement quality indicators for systematically monitoring and evaluating the laboratory’s contribution to patient care.
ISO 15189:20124.14.7 The laboratory shall establish quality indicators to monitor and evaluate performance throughout critical spects of pre-examination, examination and post-examination processes.
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19891998
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https://www.westgard.com/
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2008
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2008-QIs 25 2013-Qis 53
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KEY PROCESSES: 45 OUTCOME MEASURES: 3 SUPPORT PROCESSES: 4
Nivo prioriteta: 1-4
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ANALITIČKI INDIKATORI KVALITETA
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Laboratory results Short term sigma value and its 95% confidence interval Trend of the laboratory results and of the sigma values, over time; Distribution of frequency of laboratory results and of the sigma values.
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Stockholm 1999
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Quality Indicators
QI Code Group Sigma Mean
Data Number
Time of collection
Key processes Priority 1 Pre-analytical
Misidentification errors
Pre- Mis R 4.29 137 Every day Pre -Mis S 4.93 137
Pre -Iden 4.51 137 Pre -UnlS 4.93 146
Test transcription
errors
Pre-OutpTN 4.11 74 A week per
month every month
Pre-OutpMT 3.98 104 Pre-OutpAT 4.08 97 Pre-InpTN 4.02 95 Pre-InpMT 4.08 125 Pre-InpAT 3.98 118
Incorrect sample type
Pre-WroTy 5.12 129 Every day Pre-WroCo 4.93 137
Incorrect fill level Pre-InsV 4.74 157
Every day
Pre-SaAnt 4.27 154 Pre-NotRec 4.25 156 Pre-NotSt 4.85 105 Pre-DamS 5.04 96 Pre-InTem 4.93 90 Pre-ExcTim 4.00 99
Sample hemolysed Pre-Hem 3.80 157 Every day Samples clotted Pre-Clot 4.02 154 Every day
Key processes Priority 1 Intra-analytical Data transcription
errors Intra-ErrTran 4.78 104 Every day Intra-FailLIS 5.04 73 Every day
Key processes Priority 1 Post-analytical Inappropriate
turnaround times Post-OutTime 4.51 101 Every day
Incorrect laboratory
reports
Post-IncRep 4.79 127 Every day
Notification of critical values
Post-InpCV 3.00
31 Every day for a month -per
three months (A-A-D)
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Key processes Priority 2 Pre-analytical
Inappropriate test
requests
Pre-Quest
2.88
24
A week per month- per
three months (A-A-D)
Inappropriate time in sample collection
Pre-InTime 4.76 72 Every day
Key processes Priority 3 Pre-analytical Unintellegible
requests Pre-OutUn 3.87 85 A week per
month every month
Pre-InpUn 4.15 88
Key processes Priority 4 Pre-analytical
Inappropriate requests
Pre-OutReq
3.62 9 A week per month- per
three months (A-A-D)
Pre-InReq 3.37 10
Key processes Priority 4 Post-analytical
Interpretative comments
Post-Comm
1.75
13
A week per month- per
three months (A-A-D)
Outcome Measures Priority 1 Sample
recollection Out-RecOutp 4.72 69 Every day
Out-RecInp 4.66 95 Inaccurate results Out-InacR 4.85 104 Every day
Support Processes Priority 3
Efficiency of LIS
Supp-FailLIS
3.60
9 Evry day, input
data in December
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QIs are expressed on Six Sigma scale
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1°
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2°
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3°
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Nedostatak dokaza značaja u odnosu na ishod pacijenta Nepostojanje vodiča, preporuka Definicije TAT (aspekt laboratorija-kliničar) Hemoliza (HIL, vizuelno) Zadovoljstvo sa razlicitih aspekata (laboratorija, kliničar) Nacionalna zakonska regulativa-usklađivanje Tehničke mogućnosti (LIS- manuelno) ...
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Ministry of Health, Republic of Serbia
Institute of Public Health of Serbia"Dr Milan Jovanović Batut"
Commission for improving the quality of work Serbian Chamber of
Medical biochemists Society of Medical
Biochemists of Serbia
Official Gazette of Republic of Serbia 2010
Rulebook on Quality Indicators in Health Care
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Velika zahvalnostVera LukićJelena OšapKsenija ŠkorićIgor SkelićMiljana PopovićSonja ĆorovićLjiljana BačvanskiDragiša Rafailović Milica JovetićZorica MarkovićVladan ĆosićAna Marinković
Bojana LugićSnežana JovičićSvetlana IgnjatovićJasna BjelanovićDaniela PejakMarijana DajakNebojša MaksićNeda Milinković
Ivana DragaševićMiljan SavkovićAnica Đorđević Dragana LutovacBiljana ŽugićJelica ĐorđevićRadica DunjićTamara Stanojev
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