div class=ts-pagebutton class=gotoPage data-page=1Page 1button div class=ts-imageimg data-url=download-the-full-guide-opinionlab-customer-journey-mapping-six-best-practiceshtmlpage=1 data-page=1 class=ts-thumb lazyload alt=Page 1: Download the full guide opinionlab · Customer journey mapping: Six best practices + the missing ingredient predict the customer journey and truly understand which of the CX initiatives loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader033vdocumentssitereader033viewer20220502065f59e4c429e9c1138956c363html5thumbnails1jpg width=140 height=200 divpDownload the full guideopinionlabcomp div class=annotationa href=http:wwwopinionlabcomguideebooksstrategy-guide-six-customer-journey-mapping-best-practices rel=ugc nofollow target=_blankhttp:wwwopinionlabcomguideebooksstrategy-guide-six-customer-journey-mapping-best-practicesadivdiv