ILM Programmes

Welcome to Dove Nest Group

Trusted by leading companies for over 34 years

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We are proud to be an approved Centre with the Institute of Leadership and Management(ILM); this not only gives our programmes a quality seal of approval, benchmarked againstthe UK’s lead body for leadership and management; but also enables us to offerinternationally accredited qualifications to your managers.

Our approach towards ILM qualifications is different from many other ILM centres, we do notoffer ‘open programmes’ or set curricula, rather we really listen to the needs of our clients inorder to understand and interpret their objectives for a development programme; from thiswe craft a programme that is built around those exact and measurable objectives andoutcomes. It is then, and only then that we look at the ILM qualifications and see which mayprovide the best fit for the participants and the learning objectives. In this way all ourprogrammes are different, tailored to meet each organisation’s needs whilst still providing abenchmark against rigorous standards.

About ILM

ILM is Europe’s foremost leadership and management body

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ILM provide leadership and management qualifications, represent a membership of 35,000professional leaders and managers, and run a high-profile programme of research.

They are an independent charity that forms part of the City & Guilds Group, with the primarypurpose of improving standards of leadership and management in order to drive social andeconomic prosperity. They work with organisations of all shapes and sizes to define, developand embed the leadership and management capability they need to succeed.

ILM offer the UK’s widest range of leadership and management qualifications, accreditedtraining and membership services. They are here to help organisations improve productivity,motivation, decision-making and morale.

Over 750,000 managers have benefited from an ILM qualification or accredited trainingprogramme in the past ten years, while 35,000 managers are now members of ILM. Togetherwith their ongoing research programme, this community of expertise gives a valuable insightinto how good leadership and management works in practice – and how individuals andorganisations can improve.

All learners undertaking a Dove Nest ILM accredited programme are entitled to freemembership of the ILM for the duration of the programme or for six months (whichever islonger). This membership provides learners with online access to a wide range of specialistlearning resources, all of which have been carefully designed to support participant’s ongoingdevelopment as leaders and managers.

As an Approved Centre we are able to access the whole suite of ILM qualifications should ourclients require it; this suite encompasses such areas as:

• Leadership and Management• Coaching and Mentoring• Business and Enterprise• Specialist Qualifications

Qualification levels broadly equate to levels of management experience. The higher the level,the more complex the skills and knowledge you’ll need to gain the qualification, and the moreunsupervised learning you’ll need to do.

ILM qualifications start at Level 2 (ideal for team leaders) and go up to Level 7 (suited to seniormanagers). Most ILM qualifications also come in three different bands, depending on how in-depth the qualification is and how long it will take you to complete it.

The Award is the shortest and most concise qualification. The Certificate provides a broadbase of knowledge and skills. The Diploma is the most comprehensive qualification, with anextensive programme of learning.

ILM Qualifications

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These qualifications are designed to enable participants to develop the core knowledge andpractical skills necessary to manage, motivate and inspire others.

Here we offer three main qualifications:

Level 3 Award, Certificate or Diploma in Leadership and ManagementIdeal for new or aspiring first line managers, such as Graduate entrants or Supervisorsseeking to move to managerial positions

Level 5 Award, Certificate or Diploma in Leadership and ManagementIdeal for practising or aspiring middle managers enabling them to develop their skills andexperience and prepare for more senior roles

Level 7 Certificate in Leadership and ManagementIdeal for executive or operational managers at senior levels within an organisation.

All of our programmes are highly participative and include a variety of learning methodologiesfrom guided reading, experiential workshops, coaching, and action learning.

The following pages provide an idea of some of the ILM Units we have combined to provideclient specific qualifications and programmes.

Leadership and Management

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Leadership and Management

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Within this area we currently work with clients to provide the following qualifications, eachconsisting of particular Units, chosen to fit the client organisation’s set objectives:

Qualification Units

Level 3 Certificate in

Leadership and

Management

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Solving Problems and Making Decisions

Understanding Leadership

Understand How to Establish an Effective Team

Developing Yourself and Others

Managing Workplace Projects

Understanding Costs and Budgets

Understanding and Developing Relationships In the Workplace

Understanding Good Practice in Workplace Coaching

Leading and Motivating a Team Effectively

Planning and Leading a Complex Team Activity

Level 3 Certificate in

Leadership and

Management

(client 2)

Understanding Innovation and Change in an Organisation

Understanding Leadership

Understanding How to Motivate to Improve Performance

Understanding Organising and Delegating in the Workplace

Understand the Organisation and its Context

Understanding and Developing Relationships in the Workplace

Understanding Good Practice in Workplace Coaching

Leading and Motivating a Team Effectively

Leadership and Management

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Qualification Units

Level 5 Award in

Leadership and

Management

Making a Financial Case

Managing Customer Relations

Becoming an Effective Leader

Level 5 Certificate in

Leadership and

Management

Managing Individual Development

Assessing Your Own Leadership Capability and Performance

Leading Innovation and Change

Managing Stress and Conflict in the Organisation

Understanding the Skills, Principles and Practice of Effective Management

Coaching and Mentoring

Level 7 Certificate in

Leadership and

Management

Developing Leadership through Enquiry

The units shown here are not exclusive, there are lots more that are available and we willwork with you to choose the ones that are most appropriate for your participants and theirlearning needs.

Coaching and Mentoring

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These qualifications are aimed at those people who will be working as coaches, whether as aline manager coaching their staff, as an internal coach, or as an independent, executivecoach.

Here we offer three main qualifications:

Level 3 Award and Certificate in CoachingLevel 5 Certificate and Diploma in Coaching and MentoringLevel 7 Certificate and Diploma in Executive Coaching and Mentoring

All of our coaching programmes are highly participative and include a detailed pre-read priorto the first workshop; this covers most of the theory and enables us to use the time togetherto really practice the different tools and techniques that make coaches effective.

We can also offer the Level 7 Certificate or Diploma in Coaching Supervision or our exclusiveprogramme on Coaching for Emotional Intelligence (accredited at Level 5 Certificate).

ILM Level 3 Certificate in Coaching

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AimsThis programme is designed for people in their first management roles – including teamleaders and first-line managers. It gives learners the tools and confidence to coach people aspart of their normal working role and leads to an internationally recognised qualificationawarded by the Institute of Leadership & Management

Objectives• Learners will know what it takes to be an effective coach in their workplace• Understand how coaching works – learn a coaching model and tools and techniques to

support it• Put their new skills into practice in their job – carry out supervised coaching sessions• Analyse, assess and plan to improve their own coaching ability

MethodParticipants receive a workbook which they work through prior to attending the first module.This workbook contains much of the supporting theory that coaches need to understand inorder to be effective.There are then two modules (each lasting two days) where participants are encouraged andsupported to put the content into practice. They engage in practice coaching sessions andreceive immediate and targeted feedback from the tutors and other participants.

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The qualification is assessed through two pieces of work. The first, which participants complete between the first and second modules, is a written assignment in which they show that they fully understand the underpinning theory. The second, completed after the second module is to complete an extended period of coaching in the workplace (6 or 36 hours depending on whether at Award or Certificate level).

ContentAmongst the topics covered will be:• The purpose and context of workplace coaching• The roles and responsibilities of a workplace coach• What makes up an effective coach? • Contracting and confidentiality• Agreeing goals• Coaching models• Learning preferences and how to diagnose them• Tools and techniques to support effective coaching• Keeping coaching records• Overcoming resistance to change and barriers to coaching• Effective communication skills

ILM Level 5 Certificate in Coaching and Mentoring

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AimsThis programme is ideal for managers with significant responsibility for coaching andmentoring as part of their day to day role. This could include line managers, internal coachesor HR Business Partners. It is also designed for independent coaches who wish to gain aninternationally recognised qualification awarded by the Institute of Leadership &Management

Objectives• To get a critical understanding of the role and responsibilities of the workplace coach and

mentor• To deepen understanding of how coaching and mentoring can impact an organisation• Be able to assess your own skills, behaviours and knowledge as a coach and mentor• Provide evidence of your own development as a coach and mentor through the

qualification• Plan your further development• Plan, deliver and review coaching and mentoring in your organisation

MethodParticipants receive a workbook which they work through prior to attending the first module.This workbook contains much of the supporting theory that coaches need to understand inorder to be effective.There are then two modules (each lasting two days) where participants are encouraged andsupported to put the content into practice. They engage in practice coaching sessions andreceive immediate and targeted feedback from the tutors and other participants.

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A further one day module will provide on-going support and supervision for their coaching.

The qualification is assessed through two pieces of work. The first, which participantscomplete between the first and second modules, is a written assignment in which they showthat they fully understand the underpinning theory. The second, completed after the secondmodule is to complete an extended period of coaching in the workplace (12 hours).

ContentAmongst the topics covered will be:• Define what coaching and mentoring is within the context of an organisation• The similarities and differences between coaching and mentoring• Identifying barriers to using coaching or mentoring and developing appropriate strategies to

overcoming these• Present the case for using coaching or mentoring• The knowledge, skills, and behaviour of an effective coach or mentor• Responsibilities of the coach or mentor to manage relationships• Coaching and mentoring models• Contracting within coaching or mentoring• Exploring the expectations and boundaries of a coaching or mentoring programme with all

stakeholders• Supervision• Evaluating the effectiveness of coaching or mentoring

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sCrosthwaite Mill

The Inspirational Retreat

This preserved 18th century corn mill sits within itsown riverside grounds in the secluded Lyth Valleyand provides an intimate location for sole occupancygroups. The mill retains many original featuresincluding the huge waterwheel and grindstones.

Accommodation in the mill and adjacent farmhouseis in single and double rooms, all with en-suite ordedicated facilities. Our chef is very popular withgroups, and specialises in providing locally-sourcedproduce.

Crosthwaite Mill is 15 minutes’ drive from Junction36 of the M6 and about 20 minutes by taxi fromOxenholme station on the West Coast Main Line.

Fallbarrow Hall

Shores of Lake Windermere

Fallbarrow Hall has accommodated our clients for many years.

Spacious, elegant syndicate rooms cater for group discussions, whilst accommodation is in single, double and twin rooms, all having en-suite or dedicated facilities and many having spectacular lake views.

Our resident chef is very popular with groups, and specialises in providing locally-sourced produce.

The hall is 30 minutes’ drive from Junction 36 of the M6 and about 10 minutes by taxi from Windermere station on the West Coast Main Line.

Millness Mill, Crooklands, Milnthorpe, Cumbria LA7 7NS 015395 67878 mike.kitson@dovenest.co.uk