disruptive technology session_shutl
TRANSCRIPT
ECOMMERCE FUTURES
TOM ALLASONFOUNDER & CEO
Friday, 12 April 2013
TEAM OF 30, 2/3 ENGINEER
LONDON & SAN FRANCISCO
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4 YEARS IN DEVELOPMENT
2.5 YEARS DELIGHTING...
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WHAT YOU WANT.WHEN YOU WANT IT.
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WHATS THE STORY?
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11.08.94
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ECOMMERCE IS QUICK & CONVENIENT
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2 THINGS DELIVERY IS NOT...
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ACQUISTION
BROWSE ONLINE
BUILD BASKET
PLACE ORDER
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2 /3checkout abandoners cite delivery
Source: Comscore 2012, Royal Mail 2011
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ACQUISTION
BROWSE ONLINE
BUILD BASKET
PLACE ORDER
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67%shoppers abandon before checkout
Source: Comscore 2012, Royal Mail 2011
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90%Online shoppers cite delivery as top annoyance
Source: Royal Mail 2011
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DELIVERYMATTERS
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‘PAYPAL FOR AWESOME DELIVERY’
Shutl is a branded option offered within checkout alongside existing fulfillment methods
Friday, 12 April 2013
‘PAYPAL FOR AWESOME DELIVERY’
Available 24/7 & can be offered for similar price to standard delivery
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GPS TRACKING COMES STANDARD
Shutl takes GPS from courier in real-time and serves up tracking page
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Delivery status updated in real-time, performance compared against SLA & carrier quality rating updated
Better performing carriers get more deliveries & can demand higher prices
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FEEDBACK
Feedback streamed unedited to shutl.co.uk/feedback & facebook
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+300% higher NPS
23% of Shutlers would not otherwise have purchased that session
+30-100% greater AOV
WHAT ARE THE RESULTS?
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