disrupting the retail landscape - iqpc corporate · carter’s | oshkosh b’gosh michael thompson...

Disrupting The Retail Landscape

February 26-28, 2017 • Omni Rancho Las Palmas Resort & Spa, California • www.nextgencustomerdelivery.com

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Event Partners:

Hurry! Early Bird Expires 12/9! (see page 25 for more information

and additional discounts)

www.nextgencustomerdelivery.com2

TABLE OF CONTENTS

3 Welcome

4 New This Year

5 Palm Springs

6 Who Attends

7 Advisory Board

9 Speakers

10 Site Tour

Agenda

11 Master Class

15 Main Conference

21 Site Tour

22 Innovators Think Tank

23 Media Partners

24 Venue & Accommodation

25 Packages & Pricing

3 www.nextgencustomerdeliver.com

Dear Colleague,

In today’s world, customers are increasingly defining how companies structure their supply chains. They can now shop anytime and anywhere and choose how their orders will be fulfilled. Customers are armed with unmatched choices and channels which surfaces demands of retail cross-channel fulfillment and increased cost on logistics and transportation.

Fast delivery remains key, but more important for consumers is delivery at a convenient time and method. With the fast growing pace of on-demand delivery, last-mile is becoming increasingly competitive as retailers race to improve delivery speed and service through new solutions like automation, robotics and drones. With on-demand economy and subscriptions commerce in play, we’ll never not shop. Retailers need to come up with innovative ideas to sell ‘experiences’ over products.

Are you really prepared?

Thus, attending Next Generation Customer Delivery 2017 is an absolute must to not only stay competitive but also to get ahead of industry giants. 3-day packed agenda will bring retailers, eTailers and grocers together to discuss their strategies and to identify new ways to improve customer experience and retention as quickly and cost-efficiently as possible. With over 200 senior-level professionals in attendance, and more than 40 leading industry experts speaking, Next Generation Customer Delivery is the place to strengthen your last mile offerings to get ahead of your competition.

We look forward to welcoming you to Palm Springs this winter.

Best wishes,

Next Generation Customer Delivery Team

WELCOME TO NEXT GENERATION CUSTOMER DELIVERY


ROADMAP TO RETAIL DELIVERY INNOVATION

INNOVATORS TANKDiscover innovative solutions in Last Mile Delivery during exclusive “Founders Panel” and expo hall

NEXT GEN TOPICS Uncovering successes and challenges of Drone Deliveries, Automation and Robotics in Warehouses and Dynamic Capacity Planning.

PRACTITIONER LED MASTER CLASSESon “Delivery Disruption” and “On-Demand Delivery” from advanced and admired companies

NEW EXPLORATIONof the science of supply chain and the challenges of courting Millennials

MULTI-TRACKED AGENDAfocusing on “Future of Supply Chain” and “Customer-Centric Last Mile”

DEDICATED CONTENT FOR GROCERY DELIVERYto address the challenges on perishable deliveries.

AN IDEAL VENUE Palm Springs offers a relaxing oasis set against a backdrop of mountains and palm trees in the heart of the desert. Revel in the timeless comforts, classic conveniences and modern technologies.

RETAIL DISCOUNTSTake advantage of our Buy One, Get One FREE sale!

Even better- don’t go alone! Attend with your entire team and get HUGE discounts!

SITE TOUR EXPERIENCESkechers’s 1.82 million-square-foot Distribution Center tour, showcasing state-of-the-art technology at Southern California’s Inland Empire.


NEXT GEN TEAM’S TOP PICKS IN

PALM SPRINGS AERIAL TRAMWAY [email protected]

One Tram Way, Palm Springs, CA. 92262 P: (888) 515-8726

What to do: Ascend two-and-one-half miles to a pristine wilderness aboard the world’s largest rotating tramcar.

GREAT SHAKES greatshakes.com

160 S Palm Canyon Dr Ste A Palm Springs, CA 92262 P: (760) 327-5300

Dessert in the desert. Have a late night sweet tooth? Rated #8 in the World by Buzzfeed.

BIRBA birbapalmsprings.com

622 N Palm Canyon Dr Palm Springs, CA 92262 P: (760) 327-5678

What to Try: Pizza

LAS CASUELAS TERRAZA lascasuelas.com

222 S Palm Canyon Dr Palm Springs, CA 92262 P: (760) 325-2794

What to try: Tacos, enchiladas, and giant margaritas

THE TROPICALE thetropicale.com

330 E Amado Rd Palm Springs, CA 92262 P: (760) 866-1952

Boasting an impressive cocktail menu with a “palms springsy” atmosphere.

CHEEKY’S cheekysps.com

622 N Palm Canyon Dr Palm Springs, CA 92262 P: (760) 327-7595

What to try: Bacon Flight and bloody mary

LULU CALIFORNIA BISTRO lulupalmsprings.com/index.htm

200 S Palm Canyon Dr Palm Springs, CA 92262 P: (760) 327-5858

Breakfast, Brunch and Desserts, and Happy Hour. What more can you ask for?

FRANKINBUN frankinbun.com

540 S Indian Canyon Dr Palm Springs, CA 92264 P: (760) 318-4841

What to try: hotdogs on French baguettes and a potato tornado.

AGUA CALIENTE INDIAN CANYONS indian-canyons.com

E Palm Canyon Dr, Palm Springs, CA 92264-1642 P: 760 323 6018

Considered sacred to the Cahuilla Indians and of historical importance to scientists and nature lovers, these canyons provide a range of outdoor recreational activities for visitors.

Here are some personal Cali favorites from the Next Gen team. Enjoy!

PALM SPRINGS!


WHO ATTENDS NEXT GEN CUSTOMER DELIVERY

ATTENDEE INDUSTRY

60% Retailers

15% Technology Providers

12% 3PLS

9% Manufacturers and Suppliers

4% Other

ATTENDEE SENIORITY

18% C-Level

26% Director

25% SVP/VP

21% Manager

10% Other

Top 3 Attendee Priorities @ Next Gen Customer Delivery

Top Five Omnichannel Initiatives

1. DISCOVER

2. ATTEND

3. NETWORK

1. More personalized shopping experience

2. Product availability through any channel

3. Customer can order and return from anywhere to anywhere

4. Easy, fast and low or no cost shipping experience

5. Turn stores into warehouses and fulfillment centers


NEXT GENERATION CUSTOMER DELIVERY ADVISORY BOARD

The Next Generation Customer Delivery Conference Advisory Board is designed to assist in driving an impartial, yet informed dialogue on the rapidly evolving retail delivery industry. The Advisory Board extends the influence of the Conference by providing insight into trends and offering guidance into overall program development. The Advisory Board shall serve in an advisory capacity regarding the strategic positioning of its brand, marketing and communications, editorial content, and expert participation and contribution.

Rick DiMaio Vice President, Distribution OFFICE DEPOT

Kunal K. Thakkar SVP Global Operations NEWEGG

Jim Hourigan COO BUILDDIRECT

Brandon Cates DVP, Supply Chain SEARS HOLDINGS CORPORATION

Joe Bobko VP, Transportation BOXED WHOLESALE

Pracash Thiyagarajaa Head of Supply Chain Strategy & VP, Mass Channel Operations & Global Sourcing CARTER’S | OSHKOSH B’GOSH

Michael Thompson Chief Supply Chain Officer NATUREBOX

Michael Pezzicola Head of Business-Expansion Operations GOOGLE EXPRESS

Carroll Morale Vice President of Logistics & Transportation OVERSTOCK

ADVISORY BOARD MEMBERS


THE VISIONARY KEYNOTES TAKING THE STAGE

Eric LewisVP of Global Operations Casper

Abir ThakurtaVice President Global Supply Chain Havertys

Eric Lewis is vice president of operations for Casper. He brings more than 12 years of executive management experience to Casper from leading consumer brands, e-commerce, and technology companies. Before joining Casper his previous positions include Head of Regional Operations for Google, General Manager for Amazon and Managing Director - APAC for Shark/Ninja.

Previously, Eric spent 9 years with Black and Decker domestically and internationally in various positions including Plant GM, GM of Asia Operations and Director of Operations where he managed the global supply chain including manufacturing, logistics, quality and lean six sigma.

Eric will focus his 2017 Trailblazer Keynote on: Balancing customer expectations and commercial reality with white glove service.

Abir Thakurta is the Vice President of Global Supply Chain at Havertys, a 130 year old established furniture and home furnishing retailer where he oversees Planning & Forecasting, Sourcing, Supplier and Factory Management, Inventory Management, Customs and Compliance, Logistics & Transportation and Supply Chain Risk Management.

He brings 18 years of experience in cross-industry supply chain strategy and operational design with a track record of implementing performance improvement programs with retailers worldwide. Abir is a recognized author and speaker within the supply chain industry.

Abir will focus his Keynote on: Creating an Agile, Responsive and Demand-driven supply chain.


LEARN FROM 30+ OF THE BEST CUSTOMER DELIVERY EXPERTSYou’ll meet and hear from innovative retail leaders sharing detailed presentations and interactive panels to drive your business forward.

Michael Pezzicola Head of Business-Expansion Operations

Google Express

Carroll Morale VP Supply Chain

Overstock.com

Jim Hourigan COO

BuildDirect

Pracash Thiyagarajaa Head of Supply Chain Strategy & VP, Mass Channel Operations & Global Sourcing

Carter’s | OshKosh B’gosh

Kunal K. Thakkar SVP Global Operations

Newegg

Tim Lowe President

Lowes Foods

Marc Gorlin Founder and CEO

Roadie

Vijay Khare VP Operations and Customer Experience

LE TOTE

Scott DeGraeve Former SVP - Business Development / Strategy

Peapod

Michael Thompson Chief Supply Chain Officer

NatureBox

Arnaud Deshais VP/Head of Supply Chain and Quality Assurance

Redbubble

Erin Donnelly Director of Delivery Solutions The Home Depot

Paul Jarrett Co-Founder / CEO

BuluBox

Omar Devlin Head of Supply Chain & Logistics

Enjoy

Sarah Mastrorocco Head of Retail Sales

Instacart

Jaime Robinovitz Sr. Analyst, Risk, Payments and Customer Experience

Levi Strauss & Co.

Abir Thakurta Vice President Global Supply Chain

Havertys Furniture

Prahar Shah Head of Business Development

DoorDash

Alex Albertini Director of Logistics and Trade Compliance

Charlotte Russe

Daphne Carmeli Founder and CEO

Deliv

Martin Epstein Smiley Director of Digital Marketplace

American Apparel

Eric Lewis VP of Global Opps

Casper

Ericka Ponte General Manager

Gwynniebee

Allan Martinson COO

Starship Technologies

Zander Adell Founder & CEO

Doorman

Kyle Ransford CEO

Chef’d

Robert Escobar SVP Operations

Rocksbox

Christine Pfleckl Vice President Operations

Lumbertown

Jeremy Bodenhamer CEO

ShipHawk

Holger Luedorf SVP Business

Postmates

Jennifer Skeen VP of Omnichannel Sun & Ski

Lauran Behrens Wu Founder and CEO

Shippo

Karl Siebrecht Co-Founder & CEO

FLEXE

Arik Levy CEO and Founder

Luxer One

Erica E. Phillips Reporter

WSJ

Aparna Pande Founder & CEO

Kidstir

Erin Green Managing Director

Etsy

Jeff Brady Director, Transportation & Logistics

Harry & David

Rajiv Malik Former VP Global Product Operations

Gap


SKECHERS DISTRIBUTION CENTER TOUR

A three-billion-dollar global leader in the performance and lifestyle footwear industry, Skechers USA, Inc. designs, develops and markets more than 3,000 styles for men, women and children. The Company sells its footwear in department, specialty and independent stores, as well as through more than 1,410 Company-owned Skechers retail stores and online at skechers.com. Beyond the United States, Skechers product is available in more than 160 countries.

Headquartered in Manhattan Beach, California, Skechers is the second largest athletic footwear brand in the United States. For the second consecutive year, Skechers has been named the Company of the Year by industry trade magazine Footwear Plus. This win marks the seventh time Skechers received the prestigious top award!

We will visit Skechers - state-of-the-art logistics facility in Moreno Valley in Moreno Valley, California, at the southeastern edge of the Inland Empire, about sixty miles from Los Angeles. The 1.82 million-square-foot SKECHERS facility is the largest LEED certified building in the United States to have received this honor. It is certainly one of the most high-tech. The building boasts 280,000 square-feet solar panels on the roof and other energy-saving green-building features.

This tour will include a walk around of the facilities to see magic in action, followed by a short presentation and Q&A by Highland Fairview President and Chief Executive Officer, Iddo Benzeevi, a member of the Moreno Valley Chamber of Commerce and the Inland Empire Economic Partnership Board of Directors.

NEW!


DAY ONE: PRE-CONFERENCE MASTER CLASSES WITH INSPIRING HANDS-ON EXPERIENCES & WELCOME

Sunday, February 26, 2017

Pre-conference Master Classes run on Sunday, February 26th at 1:30 PM to 5:00 PM. These workshops will provide a comprehensive understanding of the drivers behind the On-Demand Delivery and Disruptive Delivery models, and how the sector is likely to develop. Space is limited, so book early!

A B

MASTER CLASS ATheme: On-Demand Delivery

MASTER CLASS BTheme: Delivery Disruption

Opening Address: Changing the grocery landscape: Leveraging people and technology to pick, pack, and delivering groceries on-demandInstacart- is getting creative about picking, packing and delivering food on-demand. The session explains how Instacart customers are getting speedier delivery options with the tap of a few buttons and outsource their grocery chores to someone else.

∙ Technology and physical solutions go hand-in-hand to help grocers meet customer demand efficiently

∙ In-store efficiency solutions: Express check-out, bypass checkout, specialized roles and areas

∙ Behind the scenes technology & data science: Accurate assortment, aisle mapping, end to end management

Sarah Mastrorocco Head of Retail Sales Instacart

Opening Address: Emerging Trend- don’t fall short on customers’ BOPIS expectationsWith online retail trying to outpace brick-and-mortar, and customers’ increasing expectation to define their personal shopping experience, brick-and-mortar retailers face increasing pressure to elevate their brand equity and become and remain their target market’s preferred retailer. The challenge large retailers’ face is how they can implement BOPIS at scale while also planning to meet their customers’ future needs.

∙ Get your four-part BOPIS process right- order placement, time estimate,order fulfillment, and pickup notification

∙ Lack of focus on in-store pickup in the online app

∙ Add search filters and heightened visibility of BOPIS-eligible items

∙ Does it offer enough strategic & profit advantage to justify the investment required to meet these expectations?

Jim Hourigan COO BuildDirect

Master Class

12:30 PM Registration for Master Classes

1:00 PM Chairman’s Opening Remarks

1:15 PM - 2:15 PM Master Classes




Case Study: Future of consumerism- Bringing the world to your doorstepThe on-demand economy is here, and companies are becoming more efficient, more technologically advanced, and more realistic. Being flexible enough to provide delivery options to customers is cost prohibitive to a traditional structure. In this session, we’ll talk about the delivery challenges of today – and tomorrow:

∙ Proximity, Communication or Manpower? Biggest pain point of on-demand world

∙ Saturation of new markets: Reimagining offerings to more convenient and more affordable

∙ Creating full transparency throughout the delivery process

Michael Pezzicola Head of Business-Expansion Operations Google Express

Case Study: Industry Insight- How grocery stores perfect ‘Click & Collect’As the click-and-collect model becomes increasingly popular with grocers, it’s not a case of delivery gaining dominance over click-and-collect, or vice versa. Both will growth and coexist, with shifting patterns of preference based on demographics and geographies. It’s a case of different models in different contexts.

∙ Financially feasable? Labor-intensive?

∙ Bridge the gap- Improved ‘in-stock’ inventory technologies to avoid out of stock merchandise

∙ Will items be priced uniformly across the various fulfillment options a retailer offers?

Tim Lowe President Lowes Foods


3:00 PM Networking Break

DAY ONE: Sunday, February 26, 2017 continued




Panel: Rise above the Noise- Keeping up with the “Want It Now” economyPeople want to have the ease of getting the things they want, right at their doorstep and the companies who win are the ones who will develop robust delivery management systems. This panel will uncover strategies to meet expectations as people will always choose a delivery service that is reliable, responsive to demand and is concerned about customer satisfaction.

∙ Deliver the technology that demand for convenience, immediacy, and timesaving

∙ Changing consumer behavior- the holy grail of the on-demand economy

∙ Scaling supply and demand with right infrastructure in line

∙ Partnering with third-party APIs for seamless customer experiences and expanded visibility

Featured Panellists Include:

Pracash Thiyagarajaa, Head of Supply Chain Strategy & Vice President of Mass Channel Operations and Global Sourcing Carter’s | OshKosh B’gosh

Panel: Future of Grocery Industry- Delivery dominance over click and collect, or vice versa?Growth of online grocery shopping is driven in part by the maturation of the digital natives—Millennials and Generation Z. Shoppers are growing accustomed to the benefits of digital in other retail settings and are beginning to expect them in grocery as well. The milkman is back, but this time he’s gone digital.

∙ Millennials- how to serve this experience-seeking, tech-adept, visually influenced group

∙ Reevaluate your online grocery strategies based on the data

∙ Test innovative ways outside of home delivery to use digital-shopping channels, over traditional online-shopping model

Moderator: Scott DeGraeve Former SVP - Business Development / Strategy Peapod


Dipesh Dar Chief Operating Officer Urbery






Case Study: On-Demand Delivery 1.0- Building the infrastructure to bring communities closer, one doorstep at a timeThe delivery industry is now in a time of tremendous change. The Internet enables unprecedented levels of convenience, and delivery options are becoming more personalized for consumers. Consumers have warmly embraced smartphones and tablets in their daily lives, permanently altering how they shop for products and services. DoorDash has always been about more than delivery. It’s about having convenience at your fingertips, freeing you up to spend your time on what matters most to you. The session will cover the basic of on-demand delivery.

∙ Current state of the industry- What’s going on behind the scenes?

∙ Tackling high delivery costs, entrenched competitors, and an unacceptable trade-off between speed and variety

∙ Addressing Demand of Instant Gratification- Influencing the final leg of the customer experience and gain the ultimate competitive advantage

Prahar Shah Head of Business Development DoorDash

Case Study: Drop Shipping for Ecommerce- Live locally, Sell globally The last mile of e-commerce presents sizeable logistics and cost concerns that have not yet been solved. Therefore, retailers need to experiment with clever ‘delivery’ options that circumvent these issues and we expect growth will continue in the future, especially as retailers strengthen their online offering and framework. The session will reveal:

∙ The advantages of using drop ship deliveries over the established methods of fulfilment

∙ Best ways to manage the integration between manufacturers, retailers and wholesalers

∙ Capacity and transferability of logistics infrastructure while maintaining customer fulfilment

∙ Endless aisles: Superior product information and transmission capabilities

∙ Providing transparency: How to deal with certain product categories with a high percentage of returns

Arnaud Deshais VP/Head of Supply Chain and Quality Assurance Redbubble

Vicki Stirling Director of Product Redbubble



5:00 PM Cocktail Reception


DAY TWO: MAIN CONFERENCE KICK-OFF Monday, February 27, 2017

8:00 AM Networking Breakfast

8:45 AM Chairman’s Opening Remarks

9:00 AM OPENING ADDRESS: Go the extra mile: Balancing customer expectations and commercial reality with white glove service

∙ Leverage existing data from TMS, GPS and other sensor devices to accurately predict ETA

∙ Complexities around lift gates, driver assist/unload, inside delivery, pallet jack equipment on board, and smaller truck sizes

∙ Training and smartphones packed with instruction manuals for drivers

∙ Customer feedback and expectations: Measure the success with customer surveys and Net Promoter Score

Eric Lewis VP of Global Operation Casper

9:45 AM KEYNOTE: Supply Chain 2020- Innovation & Change with An Eye On Fundamentals

∙ Digitally enhanced and truly integrated, re-invented supply chains

∙ Why adoptions of the technologies are so slow? Is it lack of understanding of the benefits or of high implementation costs?

∙ Augmented Reality with Picking Optimization, Facility Planning, Freight/Container Loading and Dynamic Traffic Support

∙ The future of supply chain must rather be agile: Ability to cope with unforeseen events to ensure high-quality delivery results

Nancy Marino Senior Vice President Tompkins International

10:15 AM Networking Break/ Demo Drive

TRACK A: Future of Supply Chain TRACK B: Customer-Centric Last Mile

11:15 AM PANEL: Thinking inside the box: The rise of the Subscription Commerce Era ∙ Drivers of this market: Flexibility, Convenience and Value

∙ Keeping consumers interested with surprise, delight and inspiration

∙ Flexible to support multiple subscription pricing models

∙ Tackling churn rate: Recurring value through superior customer experiences to build long-term relationships


Michael Thompson Chief Supply Chain Officer NatureBox

Robert Escobar SVP Operations Rocksbox

PANEL: Technological Disruptions in Last Mile Delivery

∙ Dynamic routing: Determining the best route with added constraints according to real-time logical network layout changes

∙ Communication with customers: Enabling customers to monitor their delivery team, or receive alerts, or engage and send messages

∙ Rating System: Motivating deliverers to provide better service and builds trust between customers and deliverer in the task-matching process

Moderator: Erica E. Phillips Reporter WSJ


Kunal K. Thakkar SVP Global Operations Newegg

Aparna Pande Founder & CEO Kidstir

Paul Jarrett, Co-Founder & CEO BuluBox

Jeff Brady Director, Transportation & Logistics Harry & David

Brandon Cates, DVP, Supply Chain Sears Holdings Corporation


Monday, February 27, 2017 10:15AM

PARTICIPATE IN THE DEMO DRIVE AND WIN – MAKE VENDOR SOURCING FUN!

DEMO DRIVEMAP YOUR 2017 VENDOR STRATEGY


DAY TWO: Monday, February 27, 2017 continued

12:00 PM CASE STUDY: Keep Pace With The Changing Omnichannel Landscape to Stay Competitive

∙ How to decide ideal store, warehouse, DC and FC locations for a successful omnichannel fulfilment strategy

∙ Multiple, flexible delivery options - stay ahead of the competition

∙ Innovations in technology- for inventory selection, less-than-truckload (LTL) freight handling, “last-mile/last minute” delivery

∙ Managing reverse logistics to maximize efficiency

∙ Partnering with parcel and express carriers to create own networks

Jennifer Skeen VP of Omnichannel Sun & Ski

CASE STUDY: Connecting The Omnichannel Dots: Winning Strategies for The Future of Retail

∙ Order or Reserve online and Buy or Return in Store: How feasible it is for retailers?

∙ Bridging the gap between system support to business support to gain omni-channel capabilities

∙ Centralized real-time inventory system: Ensuring faster and more accurate fulfillment for both eCommerce and stores

Jaime Robinovitz Sr. Analyst, Risk, Payments and Customer Experience Levi Strauss & Co.

12:30 PM Networking Luncheon

1:30 PM Moderated Roundtables

1. Large-Item Returns are a Nightmare- Control and visibility into return shipment status to minimize losses and issuing credits

2. LTL Freight & Less-Than-Truckload Shipping

3. One Year Later - Impact of DIM Weight Pricing

4. Learn the lessons hard way- Optimize Ecommerce Sites for Cross-Border Shoppers

5. Managing Reverse Logistics- Offering the ability to return to wherever possible

6. Leveraging data and advanced forecasting analytics

2:30 PM PANEL: Survival strategies of effective cross-border fulfilment while still being locally efficient

∙ One-size-fits-all model doesn’t work in cross-border commerce- Develop strategies that support overall brand promise

∙ Visibility into inventory with customer preferences, cultural and geographical differences

∙ Optimize inventory by refining product assortments based on consumer buying behavior

∙ Creating strong local partnerships to deal with courier and shipping costs


Martin Epstein Smiley Director of Digital Marketplace American Apparel

Erin Green Managing Director Etsy

PANEL: Disrupting the Fashion Rental Services- Spice up the wardrobe with a “Netflix-for-clothing”

∙ Challenges of this unique return-based model

∙ Developing a regional carrier network for faster fulfilment

∙ Can you get enough stock to scale? What about the replacement cost?

∙ Solving the Return problem


Vijay Khare VP of Operations and Customer Experience LE TOTE

Ericka Ponte General Manager Gwynnie Bee

Charles Ickes SVP of Operations Rent The Runway


DAY TWO: Monday, February 27, 2017 continued

3:15 PM Networking Break

3:45 PM Founders Panel: Disruption in Last Mile

Recent technological innovations, new delivery firms, and new business models have unleashed major disruptions in how products are delivered to customers at the last mile. Technology is driving a heightened level of innovation in product and service offerings in the last mile parcel delivery market, and is transforming the way delivery providers interact with their customers. Customers have ever-increasing demands for delivery to be flexible, visible and fast - all at a low price.

Meet new entrants in last mile delivery scenery who are introducing technologies and business models that are set to disrupt deliveries to compete in this growing

market.

Daphne Carmeli Founder and CEO Deliv

Marc Gorlin Founder and CEO Roadie

Jeremy Bodenhamer CEO ShipHawk

Holger Luedorf SVP Business Postmates

4:30 PM CLOSING ADDRESS: The Future of the Last Mile- Automated or Uberized?

∙ Autonomous trucks with automated warehouses to close the loop on a fully automatic supply chainPlacing the order confirmation and shipping process within the native environment

∙ Predictive analytics and data visualization being used across supply chains

∙ Blurring the physical and digital space with smarter supply chain

Presented by:

5:15 PM Cocktails


8:00 AM Networking Breakfast

8:45 AM Chairman’s Opening Remarks

9:00 AM OPENING ADDRESS: Creating an Agile, Responsive and Demand-driven supply chain

∙ Harnessing real-time interactive networks, demand-driven business processes and end-to-end Supply Chain planning capabilities

∙ Using technology, data and analytics to efficiently manage forecasts and inventory across the supply chain

∙ Minimizing the logistical and inventory costs with adequate supply chain visibility and execution

Abir Thakurta Vice President Global Supply Chain Havertys Furniture

9:45 AM Founders Panel: Innovation in Last Mile

Given customers’ complex expectations for flexible, fast, and cheap or free delivery, intense market competition, and the variable profitability of last-mile delivery, innovations expected to influence last-mile delivery in the next five to seven years: advanced algorithms and analytics, lockers, drones, robots, and driverless vehicles.

Tomorrow, lockers, drones and robots may become formidable new choices in various geographic settings and markets. Meet key market entrants leveraging these

technologies and their emerging business models.

Allan Martinson COO Starship Technologies

Zander Adell Founder & CEO Doorman

Lauran Behrens Wu Founder and CEO Shippo

Karl Siebrecht Co-Founder & CEO FLEXE

Arik Levy CEO and Founder Luxer One

10:30 AM Bloody Mary Break with Brilliance Bar

DAY THREE: MAIN CONFERENCE Tuesday, February 28, 2017


DAY THREE: TUESDAY, FEBRUARY 28, 2017

TRACK A: Future of Supply Chain TRACK B: Customer-Centric Last Mile

11:15 AM CASE STUDY: Scaling a meakit marketplace- Logistics behind dominating this saturated industry ∙ Delivering fresh food on a national bases direct to consumer

∙ The evolution in the cold chain: Distributing with an insulated and temperature controlled box

Kyle Ransford CEO Chef’d

CASE STUDY: Overcoming The Large and Bulky Item Delivery Challenges

∙ Delivery Speed, Final-Mile Scheduling & Flexibility- How to control ETAs at the lowest possible rate

∙ Allow your shopper to schedule deliveries in whatever way is most convenient to them

∙ Take control of the shopper-facing experience for all carriers (FTL, LTL, White-Glove, Threshold etc.)

∙ Control and visibility into return shipment status

Erin Donnelly Director of Delivery Solutions The Home Depot

11:45 INTERACTIVE ROUNDTABLE: Bridge the gap between competitive cost pressures and the need to foster collaborative partnerships with suppliers

∙ Improve Stock Availability- How important are POS/ERP systems or “webstores” to provide location-based inventory visibility

∙ Procurement’s new role: Sourcing and procurement could take center stage to control costs to generate profit

∙ Optimally balance partnership with traditional competitive sourcing strategies to move the conversation from “cost” to “value”

∙ Reducing inventory stock outs by optimizing demand forecasting

Rajiv Malik Former VP Global Product Operations Gap

INTERACTIVE ROUNDTABLE: When shipping is not free, expectations rise

∙ Omnichannel expectations- Option to buy online and pick up the item in-store or purchase online and make returns in-store

∙ Shopping cart abandonment- Clearly communicating shipping costs in easy-to-locate places on the website

∙ Customized delivery- Tracking services and flexibility to reroute packages

∙ Flexible Shipping- Multiple shipping options in different price points and option on weekend delivery

∙ Hassle free returns- Option to free returns, return label in the box of the original purchase, an easy-to-print returns label or the ability to return to a store

Christine Pfleckl Vice President Operations Lumbertown12:30 PM Networking Luncheon

1:30 PM CLOSING ADDRESS: BRANDS on-demand: Creating Strategic Retail Partnerships for The Digital Future

∙ Detouring traditional retail channels and sell directly to customer with a back-end fulfillment partner

∙ Facebook Messenger “delivery bot”- Follow orders in real-time via mobile device

∙ As online shopping evolves in the marketplace, customers expect short wait times

Mudit Rawat Founder & CEO Urbery

2:15 PM Afternoon Break & End of Main Conference


DAY THREE: TUESDAY, FEBRUARY 28, 2017

SKECHERS DISTRIBUTION CENTER TOUR

A three-billion-dollar global leader in the performance and lifestyle footwear industry, Skechers USA, Inc. designs, develops and markets more than 3,000 styles for men, women and children. The Company sells its footwear in department, specialty and independent stores, as well as through more than 1,410 Company-owned Skechers retail stores and online at skechers.com. Beyond the United States, Skechers product is available in more than 160 countries.

Headquartered in Manhattan Beach, California, Skechers is the second largest athletic footwear brand in the United States. For the second consecutive year, Skechers has been named the Company of the Year by industry trade magazine Footwear Plus. This win marks the seventh time Skechers received the prestigious top award!

We will visit Skechers - state-of-the-art logistics facility in Moreno Valley in Moreno Valley, California, at the southeastern edge of the Inland Empire, about sixty miles from Los Angeles. The 1.82 million-square-foot SKECHERS facility is the largest LEED certified building in the United States to have received this honor. It is certainly one of the most high-tech. The building boasts 280,000 square-feet solar panels on the roof and other energy-saving green-building features.

This tour will include a walk around of the facilities to see magic in action, followed by a short presentation and Q&A by Highland Fairview President and Chief Executive Officer, Iddo Benzeevi, a member of the Moreno Valley Chamber of Commerce and the Inland Empire Economic Partnership Board of Directors.

SITE TOUR LEADER: Iddo Benzeevi President and Chief Executive Officer

Highland Fairview

2:15 Registration Site

2:30 Buses to Site Tour Depart

3:15 Site Tour Begins

4:45 Site Tour Concludes

5:30 Buses return to Palm Springs

TUESDAY, FEBRUARY 28, 2017

NEW!

CORP SKX DROP SHADOW BLACK LOGO COLOR SYSTEM

FILE NAME CORP_SKX_DROP-SHADOW_BLK-logo.eps

SKECHERS corporate identityCATEGORY /DESCRIPTION

BLACKC = 0M = 0Y = 0K = 100


Next Generation Customer Delivery is pleased to offer an “Innovators Tank” during the main conference in the plenary session room on both Monday and Tuesday, February 27-2 8, 2017.

The purpose of this “Founders Panel” is for Shakers of the Shipping Industry to give an overview of the solution offered by their companies that is disrupting the last mile delivery and bringing overall innovation to the delivery landscape.

The Innovators Tank highlights 10 outstanding companies with cutting edge solutions that combine both value and innovation. This year’s Innovators Tank will feature the following companies:

deliv App for on-demand service that utilizes freelance passenger delivery drivers. Select U.S. cities. Recently acquired similar operation – We Deliver.

Daphne Carmeli,Founder and CEO

Doorman Service based on delivering at a time that suits the receiver.

Zander Adell, Founder & CEO

Roadie Crowdsourcing platform, accessed by app, utilizing spare space in passenger vehicles heading in that direction.

Marc Gorlin, Founder and CEO

ShipHawk ShipHawk is innovating the eCommerce sector by automating distribution processes through technology. ShipHawk’s unique platform offers instant price comparisons, optimal delivery options, and intelligent packaging solutions that minimize costs and improve sales.

Jeremy Bodenhamer, CEO

DoorDash Takeout Order and Delivery Service optimizing small restaurant deliveries for freelance couriers.

Prahar Shah, Head of Business Development

Postmates On-Demand app service utilizing freelance drivers/riders. Select U.S. cities.

Holger Luedorf, SVP Business

Luxer One The Luxer One package system is built to accept 100% of packages and works with every carrier

Arik Levy, CEO and Founder

NEW! INNOVATORS TANK: SOLUTIONS OF THE CUSTOMER DELIVERY INDUSTRY

RETAIL PARTNERS FedEx Corp. FedEx Corporation provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $58 billion, the company offers integrated business applications through operating companies competing collectively and managed collaborative, under the respected FedEx brand. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 400,000 team members to remain “absolutely, positively” focused on safety, the highest ethical and professional standards and the needs of their customers and communities. To learn more about how FedEx connects people and possibilities around the world, please visit http://about.fedex.com.

Starship Technologies Starship Technologies is a European technology start-up building a fleet of self-driving delivery robots designed to deliver goods locally within 30 minutes. Designed using ‘off the shelf’ components, the robots are lightweight and low-cost, enabling the company to bring the current cost of delivery down by 10-15 times per shipment.

Allan Martinson, COO

Shippo The API and dashboard that connects with multiple carriers, get discounted shipping labels, track parcels, and much more with just one integration.

Lauran Behrens Wu, Founder and CEO

FLEXE FLEXE makes on-demand warehousing possible by connecting organizations in need of additional space to organizations with extra space. Their cloud-based platform powers unified warehouse sourcing and set up, while also streamlining material handling operations.

Karl Siebrecht, CoFounder & CEO

Join the leaders with the top cutting edge solutions. For more information, contact us today!

Vinny Rama • Sponsorship Director, Next Generation Customer Delivery • 1-212-885-2770 • [email protected] INTERESTED IN BEING A RETAIL PARTNER?


NEXT GENERATION CUSTOMER DELIVERY MEDIA PARTNERS

We are constantly looking for new media partners to add to Next Generation Customer Delivery’s network of thought leaders. If you are interested in joining our community of publications, please get in touch today!

CONTACT US TODAY! Rachel Luciano Marketing Manager

Cargo Connections Website: www.cargoconnections.net

Cargo Connections was formed in 2014 and offers Restricted Representation so membership is only offered to a limited number of freight forwarders who offer air, sea and road freight services per country. With a cutting-edge website, Cargo Connections offers innovative membership benefits including a useful Smartphone Service.

Freightbook Website: www.freightbook.net

Freightbook is a fast growing online database containing profiles of 1500+ freight forwarders in 140+ countries. The unique profile pages and new rating system provide a good insight into each registered company which raises confidence and increases business. Freightbook also provides a useful Smartphone Service where forwarders and suppliers to the freight industry can be found quickly on mobile devices.

Call Center IQ Website: http://www.callcenter-iq.com/

Formed through the union of Call Center Week, the world’s largest and most influential customer service event, and Customer Management IQ, the world’s largest and most influential customer service online platform, Call Center IQ reigns as the most significant community, resource hub and advisory for call center and customer experience professionals.

Universal Freight Organisation Website: www.ufofreight.com

Universal Freight Organisation (UFO) was formed in January 2000 and today the ISO 9001 and ISO 14001 certified association boasts representation in 120+ countries. UFO are proud to have maintained a ‘One Member per Country’ policy (with the exception of USA and China), making them one of the only remaining exclusive freight forwarder networks in the world.

Operational Excellence Website: https://www.linkedin.com/groups/129331/profile

The mission of this group is for it to be a place where impassioned Change Agents - those who strive for true transformational change and the fostering of an environment where innovation, risk-taking and collaboration can thrive - can congregate and have a forum to exchange ideas, best practices, and seek guidance and mentorship.

Retail EDI Website:www.retailedi.com RetailEDI & EDI Provider (www.retailedi.com) is a free knowledge portal specific to data exchange and integration (A2A and B2B) surrounding the retail and eCommerce markets. Featuring editorial staff and partners from major U.S. retailers as well as solution providers, 3PL executives and consultants our goal is to encourage discussion of solutions within the industry around some of our most challenging problems.

Project Cargo Network Website: www.projectcargonetwork.com

Project Cargo Network (PCN) is an ISO 9001 and ISO 14001 certified organisation established to provide a networking platform for the world’s top heavy lift and project cargo specialists. Members work for many sectors including oil and gas, pulp and paper, automotive, construction, power and energy, as well as aid cargo. The fast-growing organisation comprises of 230+ specialists in 105+ countries.

Next Generation Customer Delivery Website: https://www.linkedin.com/groups/8567266

Take your delivery experience to the next level with Next Generation Customer Delivery, where senior supply chain operations, logistics and fulfillment executives come together to share ideas and bring their insight and expertise on the latest trends in fulfillment.

Digital Transformation, E-commerce and Omnichannel Website: https://www.linkedin.com/groups/4333541/profile

We would like to have digital strategy, e-commerce and omni-channel executives meet, share ideas and stay connected.

RetailWire Website: www.retailwire.com

RetailWire.com is a uniquely engaging online forum for the retailing industry that goes beyond conventional headline news reporting. Each business morning, RetailWire editors pick news topics worthy of commentary by its “BrainTrust” panel of industry experts and the general RetailWire membership. The results are virtual round tables of industry opinion and advice covering key dynamics and issues affecting the retailing industry.

Supply Chain Digest Website: www.supplychaindigest.com

Supply Chain Digest is the industry’s most valuable supply chain management and logistics publication. Supply Chain Digest is a weekly, on-line newsletter with lively information, news and commentary that summarizes and synthesizes important information for busy supply chain and logistics professionals. Editor Dan Gilmore’s weekly “First Thoughts” column is cited by other supply chain practioners and commentators across the globe.

Next Generation Customer Delivery Website: www.macropoint.com

Headquartered in Cleveland, Ohio and founded in 2011, MacroPoint is the provider of a global freight visibility platform for shippers, brokers and 3PLs. MacroPoint’s patented, automated load monitoring and tracking software provides real-time visibility using any cell phone, in-cab ELD/GPS device, or trailer and container tracking system. The cloud-based platform enables location and delivery monitoring, event notifications and exception management and predictive analytics capabilities, and is integrated with a growing number of TMS systems. To date, over 800,000 drivers and millions of connected trucks are a part of the “MacroPoint enabled” network.To learn more, call 866-960-0328 or visit www.macropoint.com.

+1 212-885-2744 rachel.luciano@ iqpc.com


VENUE & ACCOMMODATION OMNI RANCHO

LAS PALMAS RESORT & SPA41000 Bob Hope Drive Rancho Mirage, California 92270www.omnihotels.com/hotels/palm-springs-rancho-las-palmas P: (760) 568-2727

How to Book: Mention the group name “IQPC – Next Gen Customer

Delivery” when reserving your room to ensure the group

rates. The group rates also apply three days before and

after the conferences. 760-568-2727 to reserve your

room.

Our resort in Palm Springs offers a relaxing oasis set

against a backdrop of mountains and palm trees in

the heart of the desert. Revel in the timeless comforts,

classic conveniences and modern technologies that have

made Omni Rancho Las Palmas Resort & Spa a choice

destination for a sun-drenched escape.

The premier Rancho Mirage resort, just a short drive from

Palm Springs and seven other distinct Coachella Valley

cities, is convenient to the world famous Palm Springs

Aerial Tramway and other major tourist attractions, El

Paseo shopping that has been compared to Rodeo Drive

in Beverly Hills and fine dining at a stunning number of

local and chain restaurants.

Room rates coming soon!


*IQPC reserves the right to determine who is considered an End-User or a Vendor upon registration for an event. Those who are determined a vendor will be denied access to End-User pricing. These prices are featured as a limited time only promotion. IQPC reserves the right to increase these prices at its discretion.

Please note multiple discounts cannot be combined. A $99 processing charge will be assessed to all registrations not accompanied by credit card payment at the time of registration.

MAKE CHECKS PAYABLE IN U.S. DOLLARS TO: IQPC

*CT residents or people employed in the state of CT must add 6.35% sales tax.

Details for making payment via EFT or wire transfer: JP Morgan Chase & Co. Penton Learning Systems LLC dba IQPC Account#: 937-332641 ABA/Routing#: 021000021 Reference Code: 27893.001

Team Discounts: For information on team discounts, please contact IQPC Customer Service at 1-800-882-8684. Only one discount may be applied per registrant.

Payment Policy: Payment is due in full at the time of registration and includes lunches and refreshment. Your registration will not be confirmed until payment is received and may be subject to cancellation.

For IQPC’s Cancellation, Postponement and Substitution Policy, please visit www.iqpc.com/cancellation

Special Dietary Needs: If you have a dietary restriction, please contact Customer Service at 1-800-882-8684 to discuss your specific needs.

©2016 IQPC. All Rights Reserved. The format, design, content and arrangement of this brochure constitute a trademark of IQPC. Unauthorized reproduction will be actionable under the Lanham Act and common law principles.

EASY WAYS TO PURCHASE YOUR PASS 3 Call

1-800-882-8684Email [email protected]

Visit www.nextgencustomerdelivery.com

PRICING & REGISTRATION - PURCHASE YOUR PASS TODAY

DON’T GO ALONE!TAKE ADVANTAGE OF OUR BUY ONE, GET ONE FREE SALE*Promotion is valid for end users only. IQPC reserves the right to determine who qualifies as an end user.

Contact us today to secure your

spots

GROUP DISCOUNT – Send More Save More!

*Discounts apply to registrations submitted together, at the same time. Cannot be combined with any other discount. Group discounts apply to end users only.

SEND: DISCOUNTS:

Group of 3-4 40% off standard pricing

Group of 5+ 50% off standard pricing

A LA CARTE PRICING

Workshops $549 each Site Tour $599 each

END USER PRICINGRegister by 11/04/2016

Register by 11/4/2016




Standard & Onsite Pricing

Economy: Main Conference $1,295 $1,395 $1595 $1795 $1995 $2,395

Premium: Main Conference + CHOICE of Master Class OR Site Tour

$1,595 $1,795 $1995 $2195 $2395 $2,795

Super Pass: Main Conference + Master Class + Site Tour

$1,795 $1,995 $2,195 $2395 $2595 $2,995

VENDOR PRICINGRegister by 11/04/2016





Standard & Onsite Pricing

Economy: Main Conference $2,499 $2,599 $2,699 $2,999 $3,199 $3,499

Premium: Main Conference + CHOICE of Master Class OR Site Tour

$3,099 $3,199 $3,599 $3,599 $3,799 $4,099

Super Pass: Main Conference + Master Class + Site Tour

$3,299 $3,399 $3,799 $3,799 $3,999 $4,299

MAKE SURE TO

REGISTER EARLY

MAKE SURE TO

REGISTER EARLY

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