dhl global technology conference 2015

DHL GLOBAL TECHNOLOGY CONFERENCE 2015 Breakout Session:

Service Logistics - Leveraging New Technologies

Dubai, 14-16 April 2015

2 Breakout Session YYYY | DHL Technology Conference Dubai | April 14-16 2015 2

What will happen in this session:

Agenda

• Trends and latest technology in Service Logistics:

Implementing new technologies in HP:

• Sameday Visibility Tracker Demo

• Implementing new technologies:

Facilitators

• DHL - Leonard Aerts

• HP - Delphine Carrichon

• HMI - Gerby Maas

Breakout Session SERVICE LOGISTICS | DHL Technology Conference Dubai | April 14-16 2015

WHAT

HOW

WHY

3 Breakout Session YYYY | DHL Technology Conference Dubai | April 14-16 2015

Which technology to prioritize and why?


Trends and latest technology in Service Logistics

DHL recognizes value of innovation; we monitor & leverage trends

that will impact the Service Logistics industry




How to leverage technologies considering our customer challenges?

• Time critical deliveries

• Full visibility & control

• Mobility

• Real time POD

• Performance

• Engineer planning

• Customer satisfaction

• Centralised billing

• Sourcing – Planning – Financing

solutions

…




Finance

Operations

Improvement

Inventory

Financing

Solutions

Asset

Recovery

Sameday

Visibility

Tracker


Priorities chosen


Introducing the Sameday Visibility Tracker

One collaborative platform


© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change

without notice.

Same Day Visibility Tracker Delphine Carrichon / April 14th, 2015


Agenda

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.


without notice.

HP is the world’s largest provider of information technology infrastructure, software, services and solutions to individuals and organizations of all sizes.


Support Delivery Workflow Transformation Vision



Same Day Business Management Journey

Qualification /

Dispatch/ Order

Management

Deliver Onsite Service

Warehouse Carrier

Engineers /

Customers

Full Visibility to Task

Updates in Real Time



SDVT Objectives


Warehouses

Time Delay

Transportation

Process

Variance

Cost


Benefits Comparison

DHL HP

Full integration from SD providers to HP (Dispatch,

Engineers)

More automation and standardization

Full visibility

Distance known upfront (based on standard market tool) and exceptions agreed before invoicing

Better control and predictable invoicing

Increased visibility of deviations

Accurate info



EMEA timeline

2013 2014 2015 2016 2017

January

Existing Solutions seen by HP but only local hero / champion

Jan to Mar

DHL vendor selection based on HP requirements Remaining Countries

June

1st Country Implementation

October

HP / DHL partnership to develop the same capability, standardize and scalable within EMEA

5 countries implemented



Summary

• Collaboration

• Efficiency

• Implementation

• Proactive Change Management

• Execute the Plan



without notice.

Thank You

Contact information: Delphine Carrichon


Dimensions of our collaborative platform

Control Tower

Courier allocation

Real-time shipment tracking

Strategic and external TMS integration

(Deadline, POD, courier location,…)

Visibility on order status (ETA, Deadline, and POD)

Status notification (Geofencing, Deadline)

Time and distance to destination

Engineer App

Routing Engine

Automated ETA revisions

External km calculation

Deadline calculation based on traffic

conditions based on industry STD tool

Order management

Deadline revision

GPS tracking

POD capture/sign-on glass capability

Sameday Courier App

Sameday Visibility Tracker

Introducing the Sameday Visibility Tracker



Sameday Visibility Tracker – So how does it work?

07:00


09:00


Sameday Visibility Tracker - Demo



Q&A


How to implement?

ROUTE TO EXCELLENCE In Service Parts

Gerby Maas – 15/4/2015

HM Investments


High Tech Company

• High-tech company

• Innovation and Leadership

• In more than 50 countries around the World.

• About 2,700 employees worldwide

• About 1 billion $ turnover

• About 10,000 systems installed

• NYSE

Imaging, characterization, analysis and modification

in 3 dimensions, down to the sub-Ångström level


HM Investments


Insight Nanotechnology

nano = 10-9 ( 1,000,000,000 x )

100,000 Km x 10-9 = 0.1 m = 10 cm

-> 0.1 m x 10-9 = 0.1 nm !!!


HM Investments

../../../Backup-HLey/HLey-Videos/MPEG_FEI_Nanotech.avi


Service Supply Chain ‘10 Supply Chain Infrastructure

Hillsboro

Eindhoven

Japan

Singapore

HUB Warehouse (planned 95%)

Local Warehouse

• Historically grown infrastructure (4HUB’s and 16LW’s)

• 13 planner/buyers, regional/local focused

• Planning done weekly in Excel based on historical usage

‘07 ‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14


HM Investments


“LOSING THE BATTLE” Focus on Service Level improvement from ‘08

‘07 ‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14

Inventory

turns

times

Fill rate

Percent

Deloitte, 2008


HM Investments


Transformation in ‘11 Service Level improvement from 90% to 94%

‘07 ‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14

• PTC/Servigistics Parts Planning tool – Part segmentation

– 2 Global planners

• Structured weekly analyses of misses

HM Investments


HM Investments


Continues Improvement Increasing customer requirements

‘07 ‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14

• Planning improvement - NO manual interventions – Trigger based Multi Echelon Optimization

– World class global algorithms drive all goods-flows

HUB Warehouse (planned 95%)

Local Warehouse

Local Warehouse (planned >95%)


HM Investments


“Winning” On track to be “SERVICE CHAMPIONS”

‘07 ‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14

Inventory

turns

times

Fill rate

Percent

Deloitte, 2008

2014


HM Investments


Next steps ‘15 To become World Class

‘10 ‘11 ‘12 ‘13 ‘14 ‘15 ‘16 ‘17

• 4PL Implementation – All warehouses outsourced to DHL –connected via EDI

– Interfaces to all carriers, pro-active monitoring by 4PL • Alerts to the field for orders in transit

• Communication on delays in transit

– Single source for reporting on performance and spend

– Central management / Gain share


HM Investments


THANK YOU

GERBY MAAS

+31 (0) 6 1091 5847

[email protected]

HM Investments


Implementing new technologies: conclusion


Q&A

dhl global technology conference 2015

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