DHL Express: Certified International Specialists

Name: Meredith Taghi

Title: VP Head of CIS EU and SSA

Date: 19 March 2015

Using cross-functional knowledge to create the greatest people network in the world

CIS (Certified International Specialists) is DHL Express’s

global cultural change program which aims to engage

100,000 employees in more than 220 countries

across the world in becoming Insanely Customer

Centric, Certified International Specialists.

CIS has a foundation based on cross functional awareness. This

presentation will highlight how a global engagement program builds

a platform of cross-functional learning which benefits the

employees, the business and of course the customer.

DHL Express – Good to Great

CIS is a critical factor in DHL Express’s journey from Good to

Great.

DHL Express – Global Strategy

The CIS Curriculum

CIS strengthens the network

Cross functional learning gets results

Each of the cross-functional courses are designed to increase knowledge

of the international business in which we operate and is facilitated by our

own people

1. We are the ‘Worlds Most International Company’

2. We are the ‘Leaders & Founders’ of the industry

3. We have 100,000 Certified International Specialists Globally

What is the outcome?Best financial and service results in history plus …

Impact on our people network