devops hidden ally #velocityconf #ux #devops #empathy
DESCRIPTION
My talk from the 2014 Velocity New York Conference on the overlap between DevOps and UX and how each discipline can learn from each other (and also team up to advance the state of the enterprise)TRANSCRIPT
DevOps’ Hidden Allies
Let’s Play A Game
I’ll give a hint and some factoids
This person
is young
This person does not wear a hat
This person is
maleThis person
has facial
hair
This person
has hair on
the top of their
head
And you guess who I’m talking about
This person
is young
This person does not wear a hat
This person
has facial
hair
This person is
male
This person
has hair on
the top of their
head
Brought together various thinkers from distinct but overlapping disciplines
to form one of the most vibrant and beloved technology conferences.
Hint: He’s a Founding Father
Brought together various thinkers from distinct but overlapping disciplines
to form one of the most vibrant and beloved technology conferences.Known for his work in creating and sharing common measurement tools for understanding a wide array of quantitative data.
Hint: He’s a Founding Father
Brought together various thinkers from distinct but overlapping disciplines
to form one of the most vibrant and beloved technology conferences.Known for his work in creating and sharing common measurement tools for understanding a wide array of quantitative data.
In response to the large amount of information which is often presented with
little care or order, this person said, "I thought the explosion of data needed an
architecture, needed a series of systems, needed systemic design, a series of
performance criteria to measure it."
Hint: He’s a Founding Father
Brought together various thinkers from distinct but overlapping disciplines
to form one of the most vibrant and beloved technology conferences.Known for his work in creating and sharing common measurement tools for understanding a wide array of quantitative data.
In response to the large amount of information which is often presented with
little care or order, this person said, "I thought the explosion of data needed an
architecture, needed a series of systems, needed systemic design, a series of
performance criteria to measure it."
Hint: He’s a Founding Father
Co-author o
f a book with celeb
rated experts
that brings tog
ether
differen
t perspectives in
an effort
to allow
other p
rofession
als to
build on
their experie
nce.
Brought together various thinkers from distinct but overlapping disciplines
to form one of the most vibrant and beloved technology conferences.Known for his work in creating and sharing common measurement tools for understanding a wide array of quantitative data.
In response to the large amount of information which is often presented with
little care or order, this person said, "I thought the explosion of data needed an
architecture, needed a series of systems, needed systemic design, a series of
performance criteria to measure it."
Hint: He’s a Founding Father
Co-author o
f a book with celeb
rated experts
that brings tog
ether
differen
t perspectives in
an effort
to allow
other p
rofession
als to
build on
their experie
nce.
Coined a term that defines both a craft-based discipline, a way of thinking
and a grass-roots movement that affected corporate titles, job descriptions
and the professional identities of technology workers around the world.
Richard Saul Wurman
Saul Wurman • Coined the term “Information
Architect” in an effort to explain the overlapping disciplines needed to break through the failures of technology design management
• Founder of the TED conference • Co-Author of the groundbreaking -
Understanding USA !
Patrick Dubois • Coined the term “DevOps” in an
effort to explain the overlapping disciplines needed to break through the failures of technology service management
• Founder of DevOps Days conference
• Co-Author of the soon to be groundbreaking - DevOps Cookbook
Is best known for highly humorous and intellectually groundbreaking
conference talks that redefine the relationships and identities of enterprises,
employees and the people they serve
Hint: Lover of Games, Cartoons and Lifelong Learning
Is best known for highly humorous and intellectually groundbreaking
conference talks that redefine the relationships and identities of enterprises,
employees and the people they serve
Amongst the m
ost prolific bloggers within their c
ommunity
Hint: Lover of Games, Cartoons and Lifelong Learning
Is best known for highly humorous and intellectually groundbreaking
conference talks that redefine the relationships and identities of enterprises,
employees and the people they serve
Amongst the m
ost prolific bloggers within their c
ommunity
Is obsessed with how people perceive and interact with technology
Hint: Lover of Games, Cartoons and Lifelong Learning
Is best known for highly humorous and intellectually groundbreaking
conference talks that redefine the relationships and identities of enterprises,
employees and the people they serve
Amongst the m
ost prolific bloggers within their c
ommunity
Is obsessed with how people perceive and interact with technology
Is also known as huge source of philosophical and creative inspiration for
an entire field of workers who find themselves bridging the gaps between
disciplines
Hint: Lover of Games, Cartoons and Lifelong Learning
Is best known for highly humorous and intellectually groundbreaking
conference talks that redefine the relationships and identities of enterprises,
employees and the people they serve
Amongst the m
ost prolific bloggers within their c
ommunity
Is obsessed with how people perceive and interact with technology
Is also known as huge source of philosophical and creative inspiration for
an entire field of workers who find themselves bridging the gaps between
disciplines
Hint: Lover of Games, Cartoons and Lifelong Learning
Is an open opponent of the status quo in corporate America, sometimes
ending up belittled for speaking loudly on behalf of under-represented
populations within the technology community
Kathy Sierra
Kathy Sierra • Amongst the most celebrated
bloggers and speakers in the UX community because of her obsessive passion for people, learning and teaching through humor and games
• Bridged the gap between programming, economics, cognitive science and design
Andrew Clay Shafer • Amongst the most celebrated
bloggers and speakers in the DevOps community because of his obsessive passion for people, learning and teaching through humor and games
• Bridged the gap between programming, economics, cognitive science and infrastructure
Is obsessed with investigating how a deeper understanding of nature,
physics, large systems can aid humans whose need to fin
d and
understand meaning within large sets of data
Hint: European Academic Connection
Is obsessed with investigating how a deeper understanding of nature,
physics, large systems can aid humans whose need to fin
d and
understand meaning within large sets of data
Caused a seismic shift in how businesses viewed their ability to get a
handle on and manage large sets of complex information
Hint: European Academic Connection
Is obsessed with investigating how a deeper understanding of nature,
physics, large systems can aid humans whose need to fin
d and
understand meaning within large sets of data
Caused a seismic shift in how businesses viewed their ability to get a
handle on and manage large sets of complex information
Hint: European Academic Connection
Developed the first agreed upon language for his field which eventually helped
the technology industry understand that management of complexity and
human systems was the key to solving the problem of managing large sets of
matrixed information and data
Peter Moorville
Peter Mooreville • Developed the first playbook for
information architecture which helped designers understand the visual language patterns to make very large sets of information understandable and usable to humans
• Leveraged academic insights from cognitive science to spawn a shift in approach across industries
Mark Burgess • Developed the first playbook for
policy based management which helped operations professionals understand the conceptual patterns to make very large sets of configuration data understandable and usable to humans
• Leveraged academic insights from physics to spawn a shift in approach across industries
Using the power of journey based storytelling to redefine how people and
companies see themselves and the services they offer
Let’s Try A Pair This Time
Using the power of journey based storytelling to redefine how people and
companies see themselves and the services they offer
Let’s Try A Pair This Time
Travel the world over speaking at conferences including ones they
themselves create and curate
Using the power of journey based storytelling to redefine how people and
companies see themselves and the services they offer
Let’s Try A Pair This Time
Travel the world over speaking at conferences including ones they
themselves create and curate
Highly approachable and never veer from a big tent approach of
inclusiveness and teaching
Using the power of journey based storytelling to redefine how people and
companies see themselves and the services they offer
Let’s Try A Pair This Time
Travel the world over speaking at conferences including ones they
themselves create and curate
Highly approachable and never veer from a big tent approach of
inclusiveness and teaching
Lead academic research and practical work in showing how humanistic
ideals and celebrating the value of individual creativity lead to positive
financial returns and better enterprises
Brandon Schauer & Patrick Quattlebaum
Brandon & Patrick • Blend academic research and
practical application • Belief in the value of empathy,
storytelling and journey mapping as tools for making businesses more human and more profitable
• Constantly growing the movement by bringing more people into the process of improving the tools we make and use
Gene & John • Blend academic research and
practical application • Belief in the value of empathy,
storytelling and journey mapping as tools for making businesses more human and more profitable
• Constantly growing the movement by bringing more people into the process of improving the tools we make and use
The List Goes On...
John Allspaw
Steve Souders
Jez Humble Alan Cooper
Don Norman
Jakob Nielsen
• Demonstrated that human cooperation was necessary to fundamentally change the constraint model within a real company
• Focused on human cognitive psychology when interacting with computing systems and system failure
• Defining academic interest in mathematicsJohn Allspaw
Steve Souders
Jez Humble Alan Cooper
Don Norman
Jakob Nielsen
• Full quantification of optimizing transaction conversion, user experience and user engagement by removing specific barriers at the browser
• Driving obsession to prove value of movement across industries with controlled scientific experiments
• Created core concepts and pioneered a movement • Wrote what is considered the bible for practitioners and
executives to understand the value and methods of his movement
• Blazed his trail with tools to allow practitioners to follow in his footsteps
Bonus: One of the original hybrids!
Inclusion is good but pretentiousness is the enemyUX and DevOps are both hybrid disciplines
A Little History
In the mid 90‘s, a large handful of motivated individuals, frustrated by what they saw in IT software interface design, were moved by a desire to:
• Improve the life of people who interact with technology
• Improve business metrics by bringing a more scientific approach to software interface design methodology
• Improve the success metrics for IT projects
• Show how the design and development community could use a thoughtful and artistic approach to technology management
Alan Cooper
Don Norman
Jakob Nielsen
How Got Started
John Allspaw
Patrick Dubois
Andrew Shafer
How Got Started
In the mid 00‘s, a large handful of motivated individuals, frustrated by what they saw in IT software projects, were moved by a desire to:
• Improve the life of people who work with technology
• Improve business metrics by bringing a more scientific approach to operational technology management
• Improve the success metrics for IT projects
• Show how the development and operations communities could use a thoughtful and artistic approach to technology management
Fast Forward to SXSW 2012
You Know What Santayana Says About History?
What the Movement Can Learn From
Money is necessary but not sufficient
This is why most intranets suck
Don’t take the bait
The abyss awaits
Learning form is necessary, but formalism is bad
No Form = False Advertising / Poseurs
Formalism = Process as Sword and Shield
Metrics are good, but Goodheart’s Law Reigns Supreme
Metrics are good, but Goodheart’s Law Reigns Supreme
Why are you so slow?!
Metrics are good, but Goodheart’s Law Reigns Supreme
Why are you so slow?!
Because I cleaned up old crap!
Metrics are good, but Goodheart’s Law Reigns Supreme
Why are you so slow?!
Because I cleaned up old crap!
Yes, but 100 new
defcects came in!!
Metrics are good, but Goodheart’s Law Reigns Supreme
Why are you so slow?!
Because I cleaned up old crap!
Yes, but 100 new
defcects came in!!
Yes, and we
processed 236!
Metrics are good, but Goodheart’s Law Reigns Supreme
Ahhh! Now, I grok!
Inclusion is good but welcomed participation is better
Inclusion without participation = Pretentiousness
Welcomed participation creates converts
Inclusion is good but pretentiousness is the enemyThe biggest lever
Inclusion is good but pretentiousness is the enemyManufacture empathy via shared experience
And...
Repeat, Repeat, Repeat
What the Movement Can Learn From
Inclusion is good but pretentiousness is the enemyMaking more plums does not stop at UX
Inclusion is good but pretentiousness is the enemyDevelop standardized tooling to quantify experience debt
Inclusion is good but pretentiousness is the enemyPeople are not either technical or creative, they are both
What the and Movements Both Know
Envision outside-in. Build inside-out.
What this means for you
Start the scouting process in your enterprise
Refine your elevator pitch for UX audiences
Go make some friends
Ask for participation
Be prepared to listen and adapt
TEAM UP!
Questions?
[email protected] @trivoca
If you need help engaging your UX partners, hit me up