develop a business case for enterprise mobility

Vasco Pires

SAP Value Engineering

November 14, 2012

Develop a Business Case for Enterprise Mobility

© 2012 SAP AG. All rights reserved. 2

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Topics for today

The need for an enterprise mobility strategy

How top performers build their strategy and business case for mobility


SAP assessed organizations across three dimensions

What benefits can be achieved

if businesses unwire?

What are IT organizations’ current

intensity/competency for mobility?

Where do businesses believe

the mobile opportunities are?

Existing mobility competency Key operating metrics Enterprise mobility priorities


What we learned: Companies are struggling to develop a strategy

for mobility

4.4

2.4

Coverage Importance

Best-practices summary –

mobile strategy

Companies are challenged to develop a business case in the absence of a strategy.

Percentage of users with mobile

access to enterprise applications

High maturity*

47.5%

Low maturity*

30.8%

A mobile strategy drives mobile maturity

*Low maturity = average mobile maturity between 1 and 3; high maturity = average mobile maturity between 4 and 5

Source: SAP/ASUG mobility benchmarking survey


Companies with a mature mobility strategy have higher

performance impact in their business

Source: SAP/ASUG mobility benchmarking survey

3.7%

8.4%

Low maturity High maturity

Higher revenue growth (in %)

5.0%

21.4%


Higher operating margin (in %)

22.4%

25.3%


Higher percentage of users with mobile access

to cross-functional applications (in %)

8.8%

16.1%


Higher percentage of users with mobile access

to enterprise processes (in %)


Keys to enterprise mobility success How top performers approach and deploy mobility

2

3

Top performers invest time up front in identifying the use cases for

mobility and segmenting the targeted users

1

Top performers invest time in developing a value-based mobility

road map

Top performers develop the enterprise vision in the context of

business objectives

4 Top performers invest in a platform to drive deployment and enable

governance


Top performers develop the enterprise vision in the context of business

objectives

Aligning business strategy to mobility

goals:

Identify business strategy, goals, and

objectives

Understand mid- to long-term initiatives

Identify activities that support those

initiatives

Identify existing challenges

Understand how mobility addresses

challenges

1

Economic Customers

Trends CEO’s priorities

Social

Performance


Top performers invest time up front in identifying the use cases for

mobility 2

• Area- or line of business–based deployment

(top-down)

• Initiative-based deployment

(bottom-up)

Two recommended approaches:

HR, finance, and IT

Sales and marketing

Procurement and field service

Partners (sales channel)

Executive management


Top performers invest time in developing a value-based mobility road

map

Build the mobile adoption plan

Analyze feasibility and value

potential of the identified use cases

Identify quick wins

Work on the big picture

3

III II I

High Low Low

High

Value

Feasibility (Ease of implementation)

I Phase 1 and 2 II III Phase 2 and 3 Phase 1

HR (internal)

Sales and marketing (internal)

Finance (internal)

Procurement (internal)

Business intelligence,

dashboards, visual business

view for exec management

on mobile

Employee productivity

Mobile device management

Mobile field

service management

Mobile asset

and work

management

Field service

New product or service

m-commerce and up-sell Managed services for SME

Mobile healthcare;

public convenience services Location-based

marketing services

B2C channel

partners

B2C sales

Shop (own or franchise)

Sales operations

Mobile survey Customer service

Mobile service activation Consumer app

Loyalty program


Top performers invest in a platform to drive deployment and enable

governance

* Based on benchmark data indicating performance difference between companies with low vs. high mobile maturity

** Based on perspectives of mobility architecture platform vendors

Source: SAP/ASUG 2011 mobility benchmarking survey, team analysis

4

Architecture framework

Technology infrastructure

User experience framework

Applications road map

Application management

Device management

Go

ve

rna

nc

e

Se

cu

rity

On average, 25% reduction in app

development/deployment time*

Up to 80% reduction in app development

time for a second operating system**

Central management – Lower TCO

Reduce CAPEX by enabling BYOD


From setting the vision to creating the business case for mobility

Develop the vision Identify use cases

Invest in a platform

Architecture framework

Technology infrastructure

User experience framework

Applications road map

Application management

Device management

Go

ve

rna

nc

e

Se

cu

rity

Develop the road map

Thank you

Contact information:

Vasco Pires

SAP Value Engineering

[email protected]

Join SAP Value Engineering @SAPPHIRENOW

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