david spindler director, vendor business development & e-commerce greg watson nmso program...
TRANSCRIPT
David Spindler Director, Vendor Business Development & E-Commerce
Greg WatsonNMSO Program Manager
NMSO 2008 NMSO 2008
Tech Data Confidential
1. History1. History
3. Latest News3. Latest News
2. TD Dedicated Services2. TD Dedicated Services
AgendaAgenda
4. Best Practice - Ordering Your NMSO Product4. Best Practice - Ordering Your NMSO Product
5. Escalations & Contacts5. Escalations & Contacts
History
Tech Data Confidential
HistoryHistory
• Accomplishments Since 2002– Shipped over 90,000 total HP units
– Configured over 16,000 servers
– Collected over 10,000 942’s
• We are moving into the 10th year of NMSO• 3 years with Compaq• 7 years with HP
• Over 30 years of total experience with the program• I have been the lead on the project for all 10 years• Greg has handled day to day aspects for 9 years – Really the lead!!!• The products team has 10 years of experience with the program
– Michele (ISS) & Dinah (PSG)
• Tech Data is THE NMSO distributor in Canada.
Tech Data Confidential
CAG – Call-up Positioning
CAT 1.0 S(100K) DL360
(100K) DL360 CTO
CAT 2.0 S(75K) DL380
(75K) DL385 CTO
CAT 3.0 S(100K) ML370G5(75K) ML370 CTO
CAT 1.0 D(50K) DC5850SFF
CAT 2.0 D(50K) DC7800CMT(50K) DC5800MT
CAT 3.0 D(50K) XW4600
(Q6600)(25K) XW4600
CAT 1.0 NCompaq
(100K) 6535BEliteBook
(25K) 6930P
CAT2.0 NEliteBook
(25K) P8600(10K) T9400
CAT 3.0 N(100K) EliteBook
2530P
Servers
Desktops & Workstations
Notebooks
CAT 4.0 S(100K) DL585 CTO
(75K) DL580
CAT 4 D(50K) XW8600(25K) XW9400
CAT 5.0 S2 Socket Blade(75K) BL460C
CAT 6.0 S4 Socket Blade(100k) BL460C(100k) BL680C(100K) BL465C
Tech Data Confidential
Suggested Accessories for Servers & Blades
CAT 1.0 S(100K) DL360
(100K)DL360 CTO
CAT 2.0 S(75K) DL380
(75K) DL385 CTO
CAT 3.0 S(100K) ML370G5(75K) ML370 CTO
Servers
CAT 4.0 S(100K) DL585 CTO
(75K) DL580
CAT 5.0 S2 Socket Blade(75K) BL460C
CAT 6.0 S4 Socket Blade(100k) BL460C(100k) BL680C(100K) BL465C
• Most Popular Accessories– RAM Upgrades
– Hard drive Upgrades
– Network Adapters
– KVM Switches
– Upgraded Care Pack Warranty
• BTO vs. CTO
Tech Data Confidential
Suggested Accessories Desktops & Workstations
CAT 1.0 D(50K) DC5850SFF
CAT 2.0 D(50K) DC7800CMT(50K) DC5800MT
CAT 3.0 D(50K) XW4600
(Q6600)(25K) XW4600
Desktops & Workstations
CAT 4 D(50K) XW8600(25K) XW9400
• Most Popular Accessories– Monitors
– RAM Upgrades
– Keyboards (French or English)
– Mouse
– Upgraded Care Pack Warranty
Tech Data Confidential
Suggested Accessories for Notebooks
CAT 1.0 NCompaq
(100K) 6535BEliteBook
(25K) 6930P
CAT2.0 NEliteBook
(25K) P8600(10K) T9400
CAT 3.0 N(100K) EliteBook
2530P
Notebooks
• Most Popular Accessories– Docking Stations
– RAM Upgrades
– Notebook Cases
– Upgraded Care Pack Warranty
Tech Data Confidential
Top 10 Suggested Accessories
• These were the top 10 selling suggested options for Q1 2008
• Desktop, Notebook Server & Workstation options all made the list
RANK HP ITEM NUMBER PRODUCT LINE DESCRIPTION1 375861-B21 SERVER DRIVES 72GB SAS HD 10KRPM 2.5IN HPLUG2 431958-B21 SERVER DRIVES 146GB 10K SAS 2.5 HP HDD3 397413-B21 SERVER MEMORY 4GB FBD PC2-5300 2X2GB KIT4 EM162AA WORKSTATION OPTIONS 4GB (1X4GB) DDR2-667 ECC FBD MEMORY5 A8002A COMMERCIAL STORAGE FC2142SR 4GB PCI-E HBA6 RV706AA WORKSTATION OPTIONS NVIDIA QUADRO FX4600 768MB PCIE CARD7 452141-B21 SERVER LICENSE & SW HP ILO ADV NM 1-SVR 24 X 7 SUPPORT8 397411-B21 SERVER MEMORY 2GB FBD PC2-5300 2X1GB KIT9 RA373AA#ABA TFT MONITORS LP1965 LCD MONITOR
10 EN488AA#ABA NOTEBOOK OPTIONS HP DOCKING STATION 1.1
TD Dedicated Services
Tech Data Confidential
Did You Know?Did You Know?Did You Know?Did You Know?
We have a 12,000 square
foot ISO 9001:2000 certified
Integration Centre?
We have a Dedicated
NMSO Sales
Team?We have weekly
conference calls with
HP?
We support Private Label
Delivery?We have a
Colour Coded
Inventory Report
We can support the entire NMSO
process through the
web?
Tech Data Confidential
Did You Know? Did You Know?
• Did you know that Tech Data has a 12,000 Square Foot ISO 9001:2000 Certified Integration Centre?
– Pricing for HP NMSO Server configurations• $30.00 to configure one type of hardware in to a server
• $5.00 for each additional type of hardware to be configured
– We can build your server on site
• Did you know that we have a Dedicated NMSO Sales Team?
• Did you know that we support Private Label Delivery?– 85% of NMSO orders ship using PLD
Tech Data Confidential
Did You Know?Did You Know?
• Did you know that Did you know that we send out a Daily we send out a Daily Colour Coded Colour Coded Inventory Report?Inventory Report?
– Launching Jan 19, Launching Jan 19, 20092009
Tech Data Confidential
Did You Know?Did You Know?
• Did you know we hold weekly conference calls to with HP to discuss NMSO inventory?– One for PSG and one for ISS
– Regular daily contact
• Did you know that we can support the entire NMSO process through the web?– Daily downloads of inventory
– P&A and order status available through all tools
– MOT – My Order Tracker – • Notification when an order is processed and shipped , Including all the data you need.
• Can even send an email to your customer letting them know
• Free FreightFree Freight
– Tech Data continues to offers free ground freight for any HP NMSO Tech Data continues to offers free ground freight for any HP NMSO desktop, notebook, server/blade order!desktop, notebook, server/blade order!
Latest information
Tech Data Confidential
CTO Process
• NMSO CTO Server Process:
– for any server bundle where the HP part number ends "-CN9"
• Reseller quotes the Government using the CAG website
• Reseller receives 942 or PO from the government
• Reseller submits 942 to Tech Data
• Reseller receives quote from Tech Data
• Reseller places order with Sales team
• NMSO team confirms
• Order is submitted to HP
• Servers ship configured from HP Houston direct to the end user
• Order is invoiced
Tech Data Confidential
NMSO Extended Call Up (AKA Elevated Call Up)
• This is an order where the government receives a 5-15% discount in exchange for ordering above the standard call up limitation of a Desktop & Workstation, Notebook or Server product from HP
• Important to work with both HP and Tech Data on these opportunities
– Dave Pepin & Les Belloni for ISS
– Dave Parker for PSG
– Greg Watson at Tech Data
Best Practice - Ordering Your NMSO Product
Tech Data Confidential
Ordering Your NMSO ProductsOrdering Your NMSO Products
• How will Tech Data take your order? • Web, XML, EDI, Phone, Fax, Email, more!
• What method should I follow in order to process my NMSO order in the fastest and most efficient manner?
– Electronically through the Web or integrated services
Ordering on the WebOrdering on the Web
Tech Data Confidential
Search ResultsSearch Results
See pricing and place into shopping cart
See basic product specs and link for in-depth details
Tech Data Confidential
May We Suggest
Tech Data Confidential
Shopping Cart ScreenShopping Cart Screen
Ensure green checkmark by checking warehouse and ship via details
Need expedited freight? Get a freight quote!
Tech Data Confidential
Check Out ScreenCheck Out Screen
Note that you need to enter end user information!
Tech Data Confidential
Check Out ScreenCheck Out Screen
Enter end user information in full for timely order processing
Enter special info if needed
Use MyOrderTracker to send emails to yourself and end users!
Tech Data Confidential
Order Confirmation ScreenOrder Confirmation ScreenCreate a PDF in one click
Tech Data Confidential
My Order Tracker EmailMy Order Tracker Email
Your Logo
No pricing displayed
Your message
Tech Data Confidential
The Best Way to OrderThe Best Way to Order
Use www.techdata.ca, XML or EDI to place your order with Tech Data
– Over 80% of orders come to Tech Data this way today
The quickest and easiest way to receive NMSO allocation!The quickest and easiest way to receive NMSO allocation!
Tech Data fulfills all order via a FIFO rule.
– Enters your order into our system instantly
– No wait time on re-keying– Allow you to be first in
the queue
Supporting Documents
942 (PDF / TIFF format)[email protected] fax to 905-286-6721 for allocation.
– It will help speed your order through the system.
Tech Data Confidential
Key Facts: Key Facts:
• To avoid delay:– Always say “The Cardholder is ...” on a CC order
– Ensure your customer has signed the 942
– Only one Standing Offer can be referenced on a 942 or government PO
– If the 942 is exceptionally vague (such as a description of “desktop”) send a quote with it, Avoid mistakes
– Do not combine multiple 942’s on to a single order with Tech Data
– Do not modify the 942 as it will be reviewed by PWGSC
Escalations & Contacts
30
Tech Data Confidential
EscalationEscalation
To escalate an NMSO Order that is overdue or has NO ETA
• Contact your Tech Data Sales team
– They will add your order to the HP Escalation list for either PSG (Desktops & Notebooks) or ISS/Storage (Servers)
• This list is sent to HP once a day
• Tech Data NMSO team follows up with HP daily
• Once HP have responded, Tech Data will contact you
• Your issue IS OUR issue and we will do what ever we can to fix it for you
Tech Data Confidential
Your Key Contacts for HP NMSOYour Key Contacts for HP NMSO
Your Inside Sales Team and your Dedicated Field rep
Darryl Snyder - Regional Account Manager [email protected] x Cell 902-986-3124
Stefanie Betel – National Account Manager [email protected] Cell: 416-414-8534
Tony Mancuso - National Account Manager [email protected] Cell: 416-558-5807
Greg Watson – HP NMSO Program Manager [email protected] 905-286-6947
Jose Brito – Director, Credit Services [email protected] 905-286-6941
David Spindler – Director, Vendor Business Development & E-Commerce [email protected] 905-286-6720
Conclusion
Tech Data Confidential
HP Care Pack
Tech Data offers Full Service on Care Pack, from order to register
We have a Dedicated Administrator to process Care Pack orders
2 Days to Process
Our My Opportunity Tracker tool will provide you with advance notification of your upcoming Care Pack renewals!
Tech Data Confidential
HP ProCurve
Tech Data is #1 in market share with ProCurve We know and execute ProCurve business better than the competition
Tech Data has inventory – Lots! More inventory than anyone
Quickest fulfillment of your ProCurve orders
We are competitively priced on all ProCurve products If we are not tell us.
We want your ProCurve business, NMSO or Commercial Make sure you contact us on all orders…. We are open for business
Tech Data Confidential
HP NMSO Printers
• Tech Data has stock on all active Category 3 HP NMSO Printers
• We have aggressively stocked all the NMSO sku’s
• This product is priced to sell– Call your Tech Data representative or place your order on-line
Tech Data Confidential
ConclusionConclusion
Tech Data is your NMSO distributorTech Data is your NMSO distributor
– We offer best of breed services and toolsWe offer best of breed services and tools
– Remember we have and will continue to offer:Remember we have and will continue to offer:
• Proactive information Proactive information – Web site, webinars and toolsWeb site, webinars and tools
• INVENTORY REPORTS – Colour codedINVENTORY REPORTS – Colour coded
• Dedicated portalDedicated portal
• Suggested add-on’s and moreSuggested add-on’s and more