Solution Manager 7.1 Mobile Apps - Setup and Troubleshooting Guide:-

We Setup our Solman 7.1 SP6 in our Demo Lab and started to integrate all internal systems with Solman to monitor them and make demo for customers.

I promised the team to show the mobile applications coming with this new Solman 7.1 and spent half of day to collect infos and tips to make the mobile applications run.

Following are the Steps to Confiure the Applications and Results you'll get at the end.

I also added a Wish List for future to the developers.

 

Setup

STEP-1)Required Components, Versions and SP Levels

SAP Solution Manager 7.1 SP06 or higher

SAP NetWeaver Gateway 2.0 SP04 SAP NetWeaver Gateway 2.0 SP04 Add-On IW_BEP

STEP-2)Activate Services during System Preparation Settings

STEP-3)Implement SAP Notes for Mobile Apps (Implement only the ones with "Can be Implemented" status)

Note 1786290 available for the issue with System Alias.

Note 1766755 - The selection of a technical system is lost in mobile app

Note 1799062 - System Monitoring Mobile app Refresh does not work

STEP-4)Add some Configurations for GW Services

Goto SPRO > SAP Solution Manager Implementation Guide > SAP Csutomizing Implementation Guide > SAP NetWeaver > Gateway > OData Channel > Configuration > Connection Settings > SAP NetWeaver Gateway to SAP System > Manage SAP System Aliases

Goto SPRO > SAP Solution Manager Implementation Guide > SAP Csutomizing Implementation Guide > SAP NetWeaver > Gateway > OData Channel Development with IW_BEP > Assign SAP System Aliases to OData Services

STEP-5)Modify OData Service Entry to DISABLE Cross-Site Request Forgery Protection

Goto SICF > Display all services > default_host > sap > opu > odata (Double-click)

Open GUI configuration by clicking the "GUI Configuration" button on "Service Data" TAB (See above image)

Add the following parameter:

PARAMETER: ~CHECK_CSRF_TOKEN

VALUE: 0

Save the odata node.

STEP-6)Download and Install Solution Manager Mobile Apps on your device

SAP Solution Manager 7.1 iPad Applications

SAP IT Change Approval by SAP AG

https://itunes.apple.com/tr/app/sap-it-change-approval/id574040225?mt=8

SAP System Monitoring by SAP AG

https://itunes.apple.com/tr/app/sap-system-monitoring/id570999366?mt=8

SAP IT Incident Management by SAP AG

https://itunes.apple.com/tr/app/sap-it-incident-management/id574095011?mt=8

SAP User Experience Monitor by SAP AG

https://itunes.apple.com/tr/app/sap-user-experience-monitor/id570821307?mt=8

SAP Solution Manager 7.1 Android Applications

SAP System Monitoring

https://play.google.com/store/apps/details?id=com.sap.techmon.application

SAP User Experience Monitor

https://play.google.com/store/apps/details?id=com.sap.solman.eem

STEP-7)Configure the Applications

Below is the configuration for System Monitoring iPad Application (Tested with iPad 2 and iOS 6.0.1).

To configure the application, click the Setting button on right-top corner.

There, you'll see 2 important links.

Logon Settings About

a) Logon Settings

Fill the settings with the following guidance:

User Name: <Your Solman user name you use while logging with SAPGUI>

Password: <Your Solman Password>

Server Name: <Your Solman IP or FQDN. Mobile Device must be able to resolve this address>

Server Port: <Your HTTP of Solman. Check via SMICM > Services)

b) About

This page gives you important information about the usage of application.

STEP-8) Add to Favorites

You can add your favorite systems to "My Systems" by clicking the system continuously as described in the About section.

Result

Now you're able to see the System Overview and Alert Details. Also you can Share, Confirm Alerts via this Mobile App.

 

 

Troubleshooting

ERROR SOLUTION

When you configure the application and got the following error during refresh of systems

Check that you've executed the STEP-4

When you try to add your system to Favorites by continuous clicking on it, you may get the following

Check that you've

error.

executed the STEP-5

 

 

Wish List

Here is a list of features I wish to see in future:

1. Performance Graphics2. Dashboards3. Alert Inbox

 

Rerefences

http://scn.sap.com/community/it-management/alm/solution-manager/blog/2013/01/03/ introduction

http://service.sap.com/instguides For more information, see SAP Components > SAP Mobile > Applications

http://scn.sap.com/thread/3262623 http://scn.sap.com/message/13656158 http://help.sap.com/saphelp_sm_mobile/helpdata/en/8C/

82252545B943CCBC638D45F42E155F/frameset.htm http://scn.sap.com/community/it-management/alm/solution-manager/blog/2012/11/13/sap-

solution-manager-mobile-apps-are-released-in-the-apple-store http://help.sap.com/saphelp_gateway20sp03/helpdata/en/e6/

cae27d5e8d4996add4067280c8714e/content.htm

 

Please follow the documentation of the SAP System Mobile app:  

o System Monitoring Wiki on SDN http://wiki.sdn.sap.com/wiki/display/TechOps/SysMon_MobileApps

o App's Quick Start Guide SAP Note 1786544  https://service.sap.com/sap/support/notes/1786544

o SAP System Monitoring mobile app on help.sap.com   http://help.sap.com/saphelp_sm_mobile/helpdata/en/60/0DAAF60C9C47C2A24AEB56DF79CAC6/frameset.htm

 

Gateway Setup in the SAP Solution Manager Setup workcenter > System Preparation > Step 4.5 "Gateway Setup" provides automatic gateway setup. With SP6 you need additionally to follow the instructions from the SAP Note 1786290.

 

The app's Quick Start Guide provides detailed infromation how to setup the mobile app.

 

 

DO NOT perform any customization like DISABLING Cross-SiteRequest Forgery Protection.

 

This is incorrect and will cause errors in the mobile apps.

 

To setup the mobile services in the SAP Solution Manager pleaseopen the Solution Manager Configuration workcenter > System Preparation >Configure Connectivity > Configure Gateway.

 

This SP6 follow additionally the instructions from the SAP notes1786290 and 1786117.